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Communicating about
Research & Discovery
Kara Gavin, M.S.
Lead Public Relations Representative,
Michigan Medicine Dept. of Communication
Policy & Research Media Relations, U-M IHPI
News media, social media & beyond
Who am I?
• Member of Michigan Medicine Dept. of Communication
and the IHPI Communication team
• Trained in biology, science writing & journalism
• 20+ years’ experience publicizing research (U-M, BNL)
• Find & tell stories
• Handle news media inquiries
• Push stories out any way I can
What do I do?
Why does U-M* have staff like me?
• our institution’s work should reach people who care
• U-M expertise can have impact
• taxpayers & policymakers who fund research
need to know what they’re paying for
• most Americans need science/medicine translated
• it’s easier than ever
*and lots of other places too
Because…
IHPI: Investing in communication
• Staff: Communication manager, Government Relations,
Media Relations, Writer, Designer, Communication specialist
• Channels: Website, member profiles, news & feature articles,
issue briefs, Twitter, LinkedIn, internal & external newsletters,
videos, infographics, digital signs
• Training: Twitter, LinkedIn, Government Relations, more to come
What does the public know?
• 71% extremely/very confident: mental illness is a medical
condition affecting the brain (21% somewhat confident)
• 69% extremely/very confident: a genetic code in cells
helps determine who we are (22% somewhat confident)
• 53% extremely/very confident: childhood vaccines are
safe and effective (30% somewhat confident)
• 31% extremely/very confident: life evolved through
natural selection (24% somewhat confident)
AP poll published April 2014; 1,012 adults rated confidence in a scientific concept
Are genetically modified foods safe to eat?
Scientists: 88% Public: 37%
Should childhood vaccines be required?
Scientists: 86% Public: 68%
Is research involving animals OK?
Scientists: 89% Public: 47%
Did humans “evolve”?
Scientists: 98% Public: 65%
The survey of the general public was conducted using a probability-based sample of the adult population by landline and
cellular telephone Aug. 15-25, 2014, with a representative sample of 2,002 adults nationwide.
http://www.pewinternet.org/2015/01/29/public-and-scientists-views-on-science-and-society/
Their views vs. scientists’ views
An eager audience
National Science Foundation Science and Engineering Indicators 2016
Pew Research Center – Sept. 2017
http://www.journalism.org/2017/09/20/science-news-and-information-today/
Where they’re getting science info
Plus: 81% watch
science-related
entertainment
media
(crime dramas,
hospital-based
shows or sci fi)
Research & policymakers
• Policy should be based on
evidence
• Take aim at ‘wasteful
spending’ and research that
interest groups take issue
with
• Seize on controversies &
safety lapses
• Staffers may have little or no
medical/scientific background
What do we do?
• Connect with faculty about upcoming
publications, grants, major events, etc.
• Plan the best communication course
• Write & get feedback on what we write
• Commission or create visuals & videos
• Disseminate content via all appropriate
channels -- including reporters & social media
• Act as intake for media requests
• Coach faculty on media interactions
• Approach reporters with ideas or experts
• Handle “hot button” issues
Connect via the media
• Press release/blog post
on research or other work
• Expert opinion
on a topic in your specialty
• Commenting
on research by others
or on a societal/policy issue
• In-depth stories on a weighty topic
• Crisis/problem situations
Talking to reporters
• Prepare with PR person
• three key points
• Use layperson’s terms
• avoid jargon
• speak colloquially
• If there’s a press release, use it
• Respect deadlines
• Understand the news outlet
• Respect their independence
Use the time AHEAD of publication
The “Scout’s honor”
embargo system
for research news
• Institution/journal reaches
out to reporters a few days ahead
• Reporter agrees not to publish or
broadcast results until a set date/time
• Used by all major journals &
scientific/medical societies
A new era of communication
• Traditional news media’s
gatekeeper role is eroding
• Big institutions =
trustworthy news sources
• Everyone’s a publisher
Who needs reporters anyway?
• Social media & search
• Institutions & individuals
create & share directly
• Visuals & videos are vital
• Fast response to
controversy
News
Media
• Immediate coverage
• Later coverage
• Later expert source
requests
PR
services
• Eurekalert
• Newswise
• PR Newswire
• Futurity
• News aggregators
U-M
outlets
• Record /
Headlines
• Magazines
• Websites & blogs
• Newsletters
• Email: donors,
alumni, others
Social
media
• U-M/UMHS fans
• Shares of our
stories
• Shares of news
coverage
• Reddit, etc.
Publish U-M
content in a
way that
anyone can
freely use
(as long as
they mention us
as the source)
Our Answer:
Since spring 2016:
www.michiganhealthlab.org
Reseach & education stories
via Web, Facebook, Twitter & Email
Sister site for health tips & patient stories:
www.michiganhealthblog.org
• 1-2 stories a day
• Aimed at sophisticated
general audience
• Easily shareable
• Custom graphics
• Paid social media
promotion
• Search engine
optimization
• Open copyright
Researchers using social media
• Connect with others in the field & beyond
• Share new findings, publications, news items,
observations, opinions, timely links
• Retain professional tone while engaging
• Get the most out of conferences & events
Creating your personal “brand”
Your personal brand…
• NOT a logo
• Must be built, over time
• Comes from the ways you present yourself
to the world…
… and what people can find about you
• Affects how people will interact with you &
your work
Why engage publicly?
• Connect with others in your field & beyond
• Raise the visibility of your work
• Share new findings, publications, news items,
observations, opinions, timely links
• Engage with individuals and institutions
around the world & right next door
• Get the most out of conferences & events
• Raise awareness of YOU for career purposes
Why else? Altmetrics!
• Aggregating activity around individual
journal articles:
• media coverage
• blog posts
• social media activity
• more
• Traces links & specific mentions of
individual papers by DOI
• Assigns a score & percentile
• Not perfect! But getting better
Brummett et al
New Persistent Opioid Use After Minor and
Major Surgical Procedures in US Adults
JAMA Surgery, April 2017 (online first)
An example…
15,042
views
12
citations
Since
April
2017
Jargon = words not in common vocabulary
Words that people in a
given field use exclusively,
or in a different way from
how others use them
“Robust” – an adjective for data?
Or coffee?
“Significant” – passed a statistical threshold?
Or another word for important?
To reach the public, avoid jargon
Does it pass the
Thanksgiving Table Test?
Communicating with the public
Logical
organization
“You” and
other
pronouns
Active voice
Common,
everyday
words
Short
sentences,
short
paragraphs
Easy-to-read
design
features
Every researcher’s essentials
• A robust, updated
professional web profile
• Know your PR person &
when you should contact us
• Basic LinkedIn profile
• Google yourself/set up a
Google alert for your name
“Laying low”
• Start by “lurking” – follow
individuals, institutions,
organizations, news media
• Monitor Twitter traffic at
conferences via hashtags
(& use them!)
• Subscribe to lists of Twitter
users compiled by others in your field
• Join LinkedIn groups for professional societies
Take it to the next level
• Claim Twitter handle, write a
brief bio & link to your page
• Share links & posts on LinkedIn
• Write a “plain English” web
blurb on your research focus
• Post/tweet about each paper
you publish/talk you give
Engaging more fully
• Share links to your
own work & work of others
• Post slide sets on
your site or SlideShare
• Take part in tweet chats, Reddit AMAs, online
campaigns, virtual journal clubs, etc.
• On your personal social media, educate
friends by sharing news/observations
Join
• Platform to reach the public on timely topics
• Articles created by academics, shaped by
professional editors
• Open copyright for republishing
• Routinely republished by major media outlets, from
Time and Washington Post to IFL Science
• Easily shared via social media and the web
• Authors can see data on views & republishing
I challenge you…
• Speak their
language.
• Don’t just hope
someone else
will do it!
• See it as part of a
research career.
I need more help!
Resources for communicating
with press & public
My slide sets:
https://www.slideshare.net/KaraGavin
Help with writing in plain English:
www.aaas.org/pes/communicatingscience
Logos, photos, templates
http://med.umich.edu/branding/logos.html
http://mediabank.med.umich.edu/

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IHPI Clinician Scholars presentation Jan. 2018

  • 1. Communicating about Research & Discovery Kara Gavin, M.S. Lead Public Relations Representative, Michigan Medicine Dept. of Communication Policy & Research Media Relations, U-M IHPI News media, social media & beyond
  • 2. Who am I? • Member of Michigan Medicine Dept. of Communication and the IHPI Communication team • Trained in biology, science writing & journalism • 20+ years’ experience publicizing research (U-M, BNL) • Find & tell stories • Handle news media inquiries • Push stories out any way I can What do I do?
  • 3. Why does U-M* have staff like me? • our institution’s work should reach people who care • U-M expertise can have impact • taxpayers & policymakers who fund research need to know what they’re paying for • most Americans need science/medicine translated • it’s easier than ever *and lots of other places too Because…
  • 4. IHPI: Investing in communication • Staff: Communication manager, Government Relations, Media Relations, Writer, Designer, Communication specialist • Channels: Website, member profiles, news & feature articles, issue briefs, Twitter, LinkedIn, internal & external newsletters, videos, infographics, digital signs • Training: Twitter, LinkedIn, Government Relations, more to come
  • 5. What does the public know? • 71% extremely/very confident: mental illness is a medical condition affecting the brain (21% somewhat confident) • 69% extremely/very confident: a genetic code in cells helps determine who we are (22% somewhat confident) • 53% extremely/very confident: childhood vaccines are safe and effective (30% somewhat confident) • 31% extremely/very confident: life evolved through natural selection (24% somewhat confident) AP poll published April 2014; 1,012 adults rated confidence in a scientific concept
  • 6. Are genetically modified foods safe to eat? Scientists: 88% Public: 37% Should childhood vaccines be required? Scientists: 86% Public: 68% Is research involving animals OK? Scientists: 89% Public: 47% Did humans “evolve”? Scientists: 98% Public: 65% The survey of the general public was conducted using a probability-based sample of the adult population by landline and cellular telephone Aug. 15-25, 2014, with a representative sample of 2,002 adults nationwide. http://www.pewinternet.org/2015/01/29/public-and-scientists-views-on-science-and-society/ Their views vs. scientists’ views
  • 7. An eager audience National Science Foundation Science and Engineering Indicators 2016
  • 8. Pew Research Center – Sept. 2017 http://www.journalism.org/2017/09/20/science-news-and-information-today/ Where they’re getting science info Plus: 81% watch science-related entertainment media (crime dramas, hospital-based shows or sci fi)
  • 9. Research & policymakers • Policy should be based on evidence • Take aim at ‘wasteful spending’ and research that interest groups take issue with • Seize on controversies & safety lapses • Staffers may have little or no medical/scientific background
  • 10. What do we do? • Connect with faculty about upcoming publications, grants, major events, etc. • Plan the best communication course • Write & get feedback on what we write • Commission or create visuals & videos • Disseminate content via all appropriate channels -- including reporters & social media • Act as intake for media requests • Coach faculty on media interactions • Approach reporters with ideas or experts • Handle “hot button” issues
  • 11. Connect via the media • Press release/blog post on research or other work • Expert opinion on a topic in your specialty • Commenting on research by others or on a societal/policy issue • In-depth stories on a weighty topic • Crisis/problem situations
  • 12. Talking to reporters • Prepare with PR person • three key points • Use layperson’s terms • avoid jargon • speak colloquially • If there’s a press release, use it • Respect deadlines • Understand the news outlet • Respect their independence
  • 13. Use the time AHEAD of publication The “Scout’s honor” embargo system for research news • Institution/journal reaches out to reporters a few days ahead • Reporter agrees not to publish or broadcast results until a set date/time • Used by all major journals & scientific/medical societies
  • 14. A new era of communication • Traditional news media’s gatekeeper role is eroding • Big institutions = trustworthy news sources • Everyone’s a publisher
  • 15. Who needs reporters anyway? • Social media & search • Institutions & individuals create & share directly • Visuals & videos are vital • Fast response to controversy
  • 16. News Media • Immediate coverage • Later coverage • Later expert source requests PR services • Eurekalert • Newswise • PR Newswire • Futurity • News aggregators U-M outlets • Record / Headlines • Magazines • Websites & blogs • Newsletters • Email: donors, alumni, others Social media • U-M/UMHS fans • Shares of our stories • Shares of news coverage • Reddit, etc. Publish U-M content in a way that anyone can freely use (as long as they mention us as the source) Our Answer:
  • 17. Since spring 2016: www.michiganhealthlab.org Reseach & education stories via Web, Facebook, Twitter & Email Sister site for health tips & patient stories: www.michiganhealthblog.org
  • 18. • 1-2 stories a day • Aimed at sophisticated general audience • Easily shareable • Custom graphics • Paid social media promotion • Search engine optimization • Open copyright
  • 19. Researchers using social media • Connect with others in the field & beyond • Share new findings, publications, news items, observations, opinions, timely links • Retain professional tone while engaging • Get the most out of conferences & events
  • 20. Creating your personal “brand”
  • 21. Your personal brand… • NOT a logo • Must be built, over time • Comes from the ways you present yourself to the world… … and what people can find about you • Affects how people will interact with you & your work
  • 22. Why engage publicly? • Connect with others in your field & beyond • Raise the visibility of your work • Share new findings, publications, news items, observations, opinions, timely links • Engage with individuals and institutions around the world & right next door • Get the most out of conferences & events • Raise awareness of YOU for career purposes
  • 23. Why else? Altmetrics! • Aggregating activity around individual journal articles: • media coverage • blog posts • social media activity • more • Traces links & specific mentions of individual papers by DOI • Assigns a score & percentile • Not perfect! But getting better
  • 24. Brummett et al New Persistent Opioid Use After Minor and Major Surgical Procedures in US Adults JAMA Surgery, April 2017 (online first) An example… 15,042 views 12 citations Since April 2017
  • 25. Jargon = words not in common vocabulary Words that people in a given field use exclusively, or in a different way from how others use them “Robust” – an adjective for data? Or coffee? “Significant” – passed a statistical threshold? Or another word for important? To reach the public, avoid jargon
  • 26. Does it pass the Thanksgiving Table Test?
  • 27. Communicating with the public Logical organization “You” and other pronouns Active voice Common, everyday words Short sentences, short paragraphs Easy-to-read design features
  • 28. Every researcher’s essentials • A robust, updated professional web profile • Know your PR person & when you should contact us • Basic LinkedIn profile • Google yourself/set up a Google alert for your name
  • 29. “Laying low” • Start by “lurking” – follow individuals, institutions, organizations, news media • Monitor Twitter traffic at conferences via hashtags (& use them!) • Subscribe to lists of Twitter users compiled by others in your field • Join LinkedIn groups for professional societies
  • 30. Take it to the next level • Claim Twitter handle, write a brief bio & link to your page • Share links & posts on LinkedIn • Write a “plain English” web blurb on your research focus • Post/tweet about each paper you publish/talk you give
  • 31. Engaging more fully • Share links to your own work & work of others • Post slide sets on your site or SlideShare • Take part in tweet chats, Reddit AMAs, online campaigns, virtual journal clubs, etc. • On your personal social media, educate friends by sharing news/observations
  • 32. Join • Platform to reach the public on timely topics • Articles created by academics, shaped by professional editors • Open copyright for republishing • Routinely republished by major media outlets, from Time and Washington Post to IFL Science • Easily shared via social media and the web • Authors can see data on views & republishing
  • 33. I challenge you… • Speak their language. • Don’t just hope someone else will do it! • See it as part of a research career.
  • 34. I need more help! Resources for communicating with press & public My slide sets: https://www.slideshare.net/KaraGavin Help with writing in plain English: www.aaas.org/pes/communicatingscience Logos, photos, templates http://med.umich.edu/branding/logos.html http://mediabank.med.umich.edu/