This document provides a summary of Ihab Eltahan's professional experience in telecommunications operations and project management. Over 7 years, he has held roles such as Transmission Project Manager at Airtel Malawi, Consultant Transmission at NSN Malawi, and Project Manager at Airtel Madagascar. He has extensive experience managing services, network operations centers, field operations, and service level agreements across multiple countries and network equipment vendors including NEC, NSN, Alcatel, and Huawei.

1. Manage Services, NOC, Field Operations, SLA / KPI Performance
Ihab Eltahan
Email: ihab.eltahaan@gmail.com Cell: +20 1009988303
Skype: ihab-eltahan Cell : +265 995986215
Key Business Skills Field Team Management Change Management
MS Management Performance Management Incident Management
SLA / KPI Management Contract Documentation Process Management
Operations Management Contract Management NOC Management
Career Summary
Telecom. Professional with 7+ year working experience in leading Telecom organizations
including NEC, Airtel Ghana, Airtel Madagascar and Airtel Malawi. Main working
domains are Manage Services, Operations, Field Maintenance, SLA / KPI Management , NOC
Management, contract management and project Management. I am Providing quality services
for major projects and complex business problems whilst delivering implementation or
Services project keeping Controlled budget, tight SLA agreements and ensuring good QoS to
the customers.
Snapshot of Professional History (2007 – Till Date)
 Airtel Malawi – Transmission Project Manager .
 NSN Malawi – Consultant Transmission.
 Airtel Madagascar – Project Manager.
 Airtel Ghana – SLA.
 NEC (NEC Networking and System Integration Ltd) – O&M + Project Engineer
Microwave.
Academics:
 June 2006 Faculty of Engineering Mansoura University, B.Sc. In Electronic &
Communication Engineering.
 Cumulated Grade Good.
 Final Year Grade Very Good.
 Certification Project Direct Sequence Spread Spectrum Communication system.
 Project Degree Excellent.
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2. Manage Services, NOC, Field Operations, SLA / KPI Performance
Airtel Malawi Network
April, 2014 – Till Date
Position: Transmission Project Manager
Department: Operations
Reporting to: ND
NEC Projects
 Upgraded 150 links (From Pasolink V4 to Ipaso 400/200).
 Upgraded 100 links (From Pasolink Neo CPV 16E1s + FE, 16E1s and 5E1s to Ipaso
400/200).
 Designed and installed 6 Ipaso Rings with SNCP + EPR (Ipaso 1000 and Ipaso
400).
 Designed and Upgraded 7 links DMR-5000S 5 Systems to DMR-5000 IPS 7
Systems) Blantyre-Lilongwe Route.
 FY2015 Plan (Designed to upgrade 122 links (From Pasolink V4 , Pasolink Neo CPV
16E1s+FE, Pasolink Neo CPV 16E1s, Pasolink Neo CPV 5E1s, Pasolink Neo
32E1s+FE and Pasolink Neo 48E1s to Ipaso 1000,400 and 200).
 FY2015 Plan (Designed to install 6 Ipaso Rings Ipaso 1000/400 with SNCP+EPR).
 FY2015 Plan (Designed to Upgrade 8 links DMR-5000S to DMR-5000 IPS)
Lilongwe-Mzuzu Route.
 Consultant for NEC equipment as Pasolink family , DMR-5000S, DMR-5000 IPS,
Ipaso Family , C-node, V-node and V-nodes.
Alcatel Projects
 Designed OFC between Lilongwe to Songwe border with ALU ADMs (TSS 320, TSS
160 and TSS 1662).
 Maintenance and Support Services for OMS 1850 server.
 Configuration and Operation on ADM TSS 320, ADM TSS 160 and ADM TSS 1662.
 Consultant for Alu equipment as ADM TSS 320, ADM TSS 160 and ADM TSS 1662.
NSN Projects
 Maintenance and Support Services for Net-Viewer server.
 Configuration and Operation on FHYB and FPMR 800.
 Consultant for NSN equipment as FHYB and FPMR 800.
 2G_BTS Multi Radio ECMA B/C with High Configuration (900 MHz & 1800 MHz).
 2G_Flexi EDGE & 2G_BTS Plus.
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3. Manage Services, NOC, Field Operations, SLA / KPI Performance
Experience 2: NSN- Malawi Branch April – 2013 to March, 2014
Position: Consultant Transmission.
Department: Field Operations, NOC, Performance Service (SLA / KPI) , Technical Support.
Reporting To: Airtel Malawi Transmission & RAN Manger.
Environment: NEC / NSN/ OSN

NSN (Consultant Transmission)
 Maintenance and Support Services for Net-Viewer server.
 Configuration and Operation on FHYB and FPMR 800.
 Consultant for NSN equipment as FHYB and FPMR 800.
 Design MW NSN Network with high performance.
 Design DCC NSN Network.

NEC (Consultant Transmission)

 Maintenance and Support Services for PNMSJ, PC-MG and SkyCycle Services.
 Configuration and Operation on Pasolink Family, Ipaso Family, DMR-5000S and
DMR-5000 IPS.
 Configuration and Operation on C-node, V-node and V-nodeS.
 Consultant for NEC equipment as FHYB.
 Design MW NEC Network with high performance.
 Design DCC NEC Network.
Huawei(Consultant Transmission)

 Configuration and Operation on OSN 3500.

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4. Manage Services, NOC, Field Operations, SLA / KPI Performance
Experience 3: Airtel Madagascar October-2012 to March, 2013
Position: Project Manager.
Department: Transmission & RAN.
Reporting To: Airtel Madagascar Transmission & RAN Manger.
Environment: NEC.
NEC Projects
 Airtel Madagascar Village – Antsohihy B.B Upgrade from Ipaso 400 (200Mbps)
to Ipaso 400 (400Mbps).
 Airtel Madagascar Ikalamainty – Tulear B.B Upgrade from Ipaso 400 (200Mbps)
to Ipaso 400 (400Mbps).
 Airtel Madagascar Village – Ikalamainty B.B Upgrade from DMR-5000S 4+0 to
DMR-5000 IPS 7+0.
 Airtel Madagascar Ikalamainty – Bekitro B.B Upgrade from Pasolink Neo to
Ipaso 400.
 Telma 20 Hopes installation Project ( Ipaso 200 and Ipaso 400).
Experience 4: Airtel Ghana Jan-2011 to Sept, 2012
Position: Project Engineer & SLA.
Department: Transmission & RAN.
Reporting To: Airtel Ghana Transmission & RAN Manger.
Environment: NEC.
SLA Project:
 Service Level Agreement (SLA) for Airtel Ghana.
 Maintenance and Support Services ( Paslink Neo , DMR-5000 S , V-node and V-
nodeS ).
 Vodafone Ghana Upgrade from DMR-2000S to DMR-5000 IPS.
NEC Project:
 Airtel Ghana B.B DMR-5000S + V-Node & V-Node S Installation Project (Accra-
Secondi Route , Secondi-Kumasi Route , Accra-Kumasi Route , Kumasi-Abfour
Route).
 Airtel Ghana B.B Pasolink Neo SDH (2+2) + V-Node & V-Node S Installation
Project ( Accra-Aflao Route , Abfour-Tamale Route).
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5. Manage Services, NOC, Field Operations, SLA / KPI Performance
Experience 5: NEC Branch Cairo Jun-2007 to Dec,2010
Position: O&M + Project Engineer Transmission
Department: O&M + Project
Reporting To: NEC Transmission Manager branch Cairo.
Environment: NEC.
(NESIC) Cairo Branch
 Project Engineer:
 Mobinil Swap.
 Mobinil MX Installation Projects.
 Mobinil West Rings (Pasolink + (2+0)).
 Mobinil East Rings (Pasolink Neo (4+0)).
 Mobinil Paso+ Installation Projects.
 Mobinil Pasolink Neo Standard Installation Projects.
 Mobinil Pasolink Neo Compact Installation Projects.
 Mobinil Pasolink Neo SDH (2+2, 4+0 and 8+0).
 ZTE and Huawi Projects.
 Senior Engineer:
 Mobinil B.B Installation Project From Hurghada to Marsa Alam (Pasolink Neo
SDH 2+2).
 Mobinil SDH Rings (New Cairo Ring , El Shorouk Ring , Al Marj Ring , El Obour
Ring ,Helwan Ring , 6th
Of October Ring , Alex Ring 1 , 2, 3, 4 and 5 , Banha
Ring, Tanta Ring , Zagazig Rings 1 & 2 , Mansoura Rings 1 & 2 , Damanhour
Rings 1&2, Kafr El-Dawar Ring , Kafr El-Shaikh Ring , Beni Suef Ring , ElMinya
Ring , Asyut Ring , Sohag Ring , Qena Ring , Luxor Ring ).
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6. Manage Services, NOC, Field Operations, SLA / KPI Performance
.
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
Responsibilities:
1) Operation and Maintenance:
 Check if the system is working probably and efficiently.
 Analyze and solving problems.
 Minimize the cutting over period during maintenance.
2) Design MW Network for GSM Network:
 Design MW networks" allocate Fiber nodes and SDH Rings ".
 Upgrade MW Link Capacity to serve 3G BTS.
3) Installing MW Links:
 Installing NEC MW Equipment such as IDU, ODU, IF Cables, Antennas and DC power
feeding.
4) Installing MW SDH Backbones:
 Installing MW SDH Equipment such as IDU, ODU, 3.0m diameter Antenna.
5) Test MW Link Performance:
 Obtain Designed RSL.
 Test BER using BER Tester or SDH Analyzer.
 Connect Data source (E1 Source or MUX) to transmission equipment efficiently.
6) Managing site:
 Managing manpower in order to achieve maximum efficiency.
 Awareness of Safety information of group workers and Technicians.
 Awareness of Safety information of Equipment.

7) Network Management
 Operate with PNMT (Paso link Network Management Terminal) for link management.
 Network Configuration and IP Planning using Network Configuration Tool.
 Create and set up PNMS files.
 Professional to solve micro wave link trouble shooting.
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7. Manage Services, NOC, Field Operations, SLA / KPI Performance
8) NEC Equipment Experience:
 PDH Equipment:
 Pasolink V3 & V4 4E1 , 8E1 and 16E1.
 Pasolink Neo CPV 16E1 + Lan.
 Pasolink MX 40 E1.
 Pasolink Neo Standard 48E1.
 Pasolink Neo 32E1 + Lan.
 Pasolink Neo 32E1.
 Ipaso 200 & 400.
 SDH Equipment:
 Pasolink Neo STM-1 Optical.
 Pasolink Neo STM-1 Electrical.
 Paso+.
 Ipaso 200 , 400 , 1000.
 DMR-5000S.
 DMR-5000 IPS.
 Paso Neo EXT.
 C-node.
 V-node.
 V-node S.
9) supervision
 Supervisor Engineer for EEC Company, Queen Company. Mobs serve
Company, GalaxTel Company and connect Company.
 Supervisor Engineer in Ghana from 1/11/2009 to 16/4/2010 and I
installed DMR-5000S, V-node MUX and V-node S MUX.
10) NSN Equipment Experience:
 Flexi Hybrid (FHYB).
 Flexi Packet (FPMR).
 Net-Viewer Server.
11) Alcatel Equipment Experience:
 ADM TSS 320.
 ADM TSS 160.
 ADM TSS 1662.
 OMS 1850 Server.
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8. Manage Services, NOC, Field Operations, SLA / KPI Performance
Key Business Skills Personal Behavior & Attitude

End to End QoS Analysis Service

Good Communication Skills both written &
verbally

Operations Performance service

Excellent Presentation skills

Process Development

Initiator, self-motivated but an excellent team
member

NOC Development & Operations

Excellent leadership / teaching Skills
Management

Transmission Projects Management

Good business sense

Training Courses Development

Target driven approach
Language Skills
Listening Speaking Reading Writing
English    
Arabic    
About Me: Additional Email
 Date of Birth: 01.8.1984
 Nationality: Egyptian eng.ehab84@gmail.com
 Gender: Male

Marital Status: Married
Driving License: Valid Reference
Lloyd Gowera
Sr Manager-RAN and Transmission
Lloyd.gowera@mw.airtel.com
+265 999989715
http://Africa.airtel.com
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