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2,439
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2,867
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8,587
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[2014]
2,556
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3,525
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5,169
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6,013
[2013]
7,402
[2014]
Prepared by Abid H Rahat 19](https://image.slidesharecdn.com/ac86e964-73df-47b0-a6af-e5d5b11ce6eb-151110075551-lva1-app6891/85/IDLC-Finance-19-320.jpg)
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Prepared by Abid H Rahat 20](https://image.slidesharecdn.com/ac86e964-73df-47b0-a6af-e5d5b11ce6eb-151110075551-lva1-app6891/85/IDLC-Finance-20-320.jpg)
![• poysermath (2012), Stats: Hypothesis Testing (Traditional Method) [online video] Date: April 17, 2012. Available
from-https://www.youtube.com/watch?v=rWFDXt-MlNs [accessed date: March 25, 2014]
• poysermath (2012), Stats: Finding Z-value Given the Probability [online video] Date: March 12, 2012. Available
from- https://www.youtube.com/watch?v=ER-e1wwhjXY [accessed date: March 25, 2014]
• Alex A (2013), what is Research [online video] Date: October 25, 2013. Available from-
https://www.youtube.com/watch?v=Og4BGyZr_Nk [accessed date: March 25, 2014]
• IDLC finance (2015), Home Loan [Online] February 18, 2014,Available from: http://www.idlc.com/Home-
Loan_home.php [Accessed: 1 March, 2015]
• IDLC finance (2015), Car Loan [Online] February 18, 2014,Available from: http://www.idlc.com/Car-Loan.php
[Accessed: 1 March, 2015]
• IDLC finance (2015), Car Loan [Online] February 18, 2014,Available from: http://www.idlc.com/ Personal Loan
[Accessed: 1 March, 2015]
• International Finance Corporation. Annual Report (2004), available from: www.ifc.org/annualreport [Accessed: 5
March, 2015]
• “Internship Paper on IDLC” Scribd. Retrieved June 1, 2014 available from:
http://www.scribd.com/doc/114646709/IDLC [Accessed: 20 March, 2015]
• “Non-Banking financial activities and performance of IDLC finance Limited” Assignment Point. Retrieved June 14,
2014 available from:
• http://www.assignmentpoint.com/business/internship-report-on-non-banking-financial-activities-and-
performance-of-idlc-finance-limited.html [Accessed: 25 February, 2015]
• G.Zikmand William, (2003), “Business Research methods”, (7th edition), SouthWestern Mason, Ohio, Japan.
[Accessed: 1 March, 2015]
• IDLC Finance Limited. Annual Report (2014), PP. 04-122.
• IDLC Finance Limited. Annual Report (2013), PP. 04-122.
• IDLC Finance Limited. Annual Report (2012), PP. 04-122.
• John V Lesiker. , Business communication. , (11th Edition), New York: McGraw – Hill, 2003, PP. 158-163. , 223-241.
• Ross, Stephen A., Westerfield, Randolph W., Jeffe, Jeffrey. , (Eds.) Corporate Finance, New Delhi: Tata McGraw-Hill
Publishing Company Limited, 2004, PP. 26-31.
• Saunders, Anthony. , Cornett, Marcia Millon., (Eds.) Financial Institutions Management. , Singapore: McGraw – Hill,
2003, PP. 138-153. , 323-341
Prepared by Abid H Rahat 64](https://image.slidesharecdn.com/ac86e964-73df-47b0-a6af-e5d5b11ce6eb-151110075551-lva1-app6891/85/IDLC-Finance-64-320.jpg)
More Related Content
IDLC Finance
- 1. Prepared by AbidH Rahat Prepared by Abid H Rahat 1
- 2. CHAPTER ONE INTRODUCTION Prepared byAbid H Rahat 2
- 3. Objective of theReport Prepared by Abid H Rahat 3
- 4. Political instability lostmy one month of internship day causes gaining less knowledge and experianc about the company. Another major limitation was inability to access some necessary secondary data from IDLC database due to some management policy which was strict and no exception was made. Sometimes such kinds of tasks were given in the company that was no way related to my topic &really it was responsible to break my concentration in my major area of investigation It was difficult to communicate with the clients, as many of them were unable to give me much time for interview Lack of knowledge Limitations Prepared by Abid H Rahat 4
- 5. CHAPTER TWO: OVERVIEW OFTHE ORGANIZATION Established in 1985 First leasing company with the collaboration of IFC, German Investment and Development Company (DEG), Kookmin Bank and Korean Development Finance Corporation, the Aga Khan Fund for Economic Development, the City Bank Limited, IPDC of Bangladesh Limited, and SadharanBima Corporation. SME Consumer Corporate Capital Markets Prepared by Abid H Rahat 5
- 6. Legal Form As apublic limited company incorporated in Bangladesh on May 23, 1985 under the Companies Act 1913 and listed with Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited in 1993 and 1996, respectively. Company Information Registered Name of the company IDLC Finance Limited IDLC stand for Industrial Development Leasing Company Prepared by Abid H Rahat 6
- 7. IDLC Securities Limited(IDLCSL) IDLC Securities Limited, a fully owned subsidiary of IDLC. IDLC Investments Limited (IDLCIL) The main businesses of the company are portfolio management, issue management, underwriting of securities and advisory services. Subsidiaries Prepared by Abid H Rahat 7
- 8. Prepared by AbidH Rahat 8
- 9. NANE OF PRODUCTLINE PRODUCT NAME Structure Financing Syndication Advisory Services Merger & Acquisition Securitization Local Enterprise Investment Center Real Estate Financing Real Estate Finance Home Loan Short term Financing Factoring of Account Receivable Work order Finance Deposit Schemes Cumulative Term Deposit Annual Profit Earner Deposit Monthly Earner Deposit Double Money Deposit Enter Corporate Deposit Merchant Banking Services Issue Management Underwriting Private Placement Portfolio Management Trust ship Management Products & Services Prepared by Abid H Rahat 9
- 10. Personal Loan Car Loan PersonalLoan SME Loan Small Business Medium Business Supplier Finance Women Entrepreneur Loan Commercial Vehicle Loan Capital Market Portfolio Management Investment Banking Market Commentary Brokerage Prepared by Abid H Rahat 10
- 11. CHAPTER THREE ORGANIZATIONAL ANALYSIS Preparedby Abid H Rahat 11
- 12. Balance Sheet Size: Taka 58,927 million Total Loans and Advances: Taka 47,069 million Total Disburse ments: Taka 26,020 million Returnon Assets: 2.28% Total Deposits: Taka 36,595 million Return on Equity: 20.95% Net Interest Income: Taka 2,889 million Profit After Tax: Taka 1,246 million FINANCIAL SITUATION AT A GLANCE Prepared by Abid H Rahat 12
- 13. Current Situation CurrentPerformance (Ratio analysis) Particulars 2010 2011 2012 2013 2014 Financial Ratios Debt equity ratio (Times) 8.65 8.16 8.38 9.50 9.04 Financial expenses coverage ratio 1.77 1.39 1.33 1.34 1.45 Current ratio (Times) 1.39:1 1.31:1 1.21:1 1.14:1 1.13:1 Return on total assets (%) 3.43 2.93 1.81 1.92 2.18 Return on Investment (ROI) 2.31 2.66 Loans to deposit ratio (total loans/total deposits) 1.28 1.24 Return on shareholders’ equity (%) 35.99 27.51 16.76 19.24 22.37 Earnings per share* 4.01 4.00 2.93 4.03 5.74 Prepared by Abid H Rahat 13
- 14. Strategic posture Prepared byAbid H Rahat 14
- 15. (A)Rivalry among theexisting firms: External Environment Porter’s 5 forces Model (B)Threat of new entrants: Prepared by Abid H Rahat 15 (C)Bargaining power of buyers: D)Bargaining power of suppliers: E) Threat of substitutes
- 16. • In 2014,IDLC financed renewable energy projects providing electricity to around 20,000 people living in rural Bangladesh while creating livelihood opportunities for 200 families • IDLC is also in the process of raising a fund for three energy-efficient environment-friendly brick kiln projects. • IDLC adopted server virtualization, largely reducing power consumption and CO2 emissions every year. Internal Environment Green Banking Prepared by Abid H Rahat 16
- 17. CHAPTER FOUR SECTIONAL ANALYSIS(CONSUMER LOAN) Prepared by Abid H Rahat 17
- 18. Offerings of ConsumerDivision Products and Services: Home loan, Car Loan, Personal Loan, Loan Against Deposit and Term Deposit Prepared by Abid H Rahat 18
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- 20.
- 21. Comparison of Product-wiseAsset between the years 2014 and 2013 2013 2014 Prepared by Abid H Rahat 21
- 22. Home Loan IDLC Home Loandisbursements (2014) Total TK 5,896 Million DBH Home Loan disbursements (2014) Total TK 5,000 Million Lonka Bangla Home Loan disbursements (2014) Total TK 4,351.07 Million National Housing bd Home Loan disbursements (2014) Total TK 836.35 Million Prepared by Abid H Rahat 22
- 23. Factors Affecting borrowersLoan Amount Monthly net disposable income, age, qualifications, Number of family members Monthly expense and others Home Loans Available For Purchase of apartment/ house/ commercial space/ Extension of residential house Eligibility: You are eligible if you are: 25 years and above but not more than 60 years of age Earning regularly from a sustainable source of employment or business Prepared by Abid H Rahat 23
- 24. Category Maximum Term CommercialPurpose 7 years Professional & Service Holders 20 years Businessmen 15 years Non Resident Bangladeshi (NRBs) 10 years Repayment Mode The entire loan to be repaid by Equated Monthly Installments Security Mortgage of the property itself or any other equivalent security acceptable to IDLC. Property Insurance Mortgaged asset should have fire or earth quake insurance by any IDLC nominated insurance company. Loan Term Prepared by Abid H Rahat 24
- 25. a. Employed Recent passportsize photo, copy of National ID Card and Bio data Latest salary slip/salary certificate Bank statement for one year Statements of assets with copies of evidence Evidence of other income (if any) CIB Application Form Allotment agreement with developer/ owner Money receipts of amount already paid to developer/owner b. Self Employed Recent passport size photo, copy of National ID Card and Bio data Tax assessment paper for last 3 years (Tax return & Assessment order) Profit & Loss account and Balance sheet of business for last 3 years Evidence of presents work in hand and value Bank statement for the last one year Statement of assets with copies of evidence Evidence of other income (if any) CIB Application Form Allotment agreement with developer/owner Money receipts of amount already paid to developer/owner Documentation Required to Apply Non-resident Bangladeshi (NRB) One copy recent passport size photograph Latest salary slip/salary certificate showing all deductions. Employment-contract Photo copy of the passport with evidence of arrival at port of entry, visa stamped pages. Residency permit or latest work permit (if applicable) Copy of continuous discharge certificate (CDC) for merchant mariners Overseas and local bank account statements for last 12 months. Tax papers for last three years duly attested by Bangladesh Embassy Bio data and family background. Company Profile/Brochure/ Web Mail Address Power of Attorney (POA) to a Bangladeshi resident as per IDLC’s format. POA will also provide Personal Guarantee to the loan (Attachment) Personal guarantee from an employed Bangladeshi local resident (age below 50) as per IDLC’s format. For the above document in a language other than English, please get it translated into English and attested by the Bangladesh Embassy Prepared by Abid H Rahat 25
- 26. Car Loan Eligibility A salariedprofessional or a businessman Between 22 and 60 years of age Minimum monthly income of Tk. 25,000/- Minimum of two (2) years of service Loan Amount IDLC provide both brand new and re-conditioned cars. Clients can avail car loan from Tk 200,000/- to Tk. 4,000,000/- or 70% of the value of their car (including registration cost). Prepared by Abid H Rahat 26
- 27. Self Employed One recentcopy of passport size photo, National ID card and Bio data Tax assessment paper for last 3 years Profit & Loss account and Balance sheet of business for last 3 years Company bank statements for last….months Memorandum & Articles of Association with form Xll of the company Trade license Price quotation from the vendor Non Resident Bangladeshi (NRBs) One recent copy of passport size photo and Bio data Photocopy of the passport with evidence of arrival of port of entry, visa stamped pages Employment contract Residency permit/work permits Latest work permit Overseas bank statements for last 12 months Tax papers for last three years Utility bills copy Employed One recent copy of passport size photo, National ID card and Bio data Application form (properly filled up) Employment confirmation form (properly filled up) Price quotation from the vendor CIB undertaking form (properly filled up) Latest salary slip/salary certificate Personal bank statements for last 12 months Rental income/other income documents Documents supporting other fixed assets Documents supporting liquid assets Documentation Required Prepared by Abid H Rahat 27
- 28. Loan Term minimum of1 year to a maximum of 5 years Personal Loan The Reasons behind Personal Loan Meeting financial liabilities Marriage Education Domestic or foreign travel Medical treatment for self/family members Other needs Loan Amount Ranging from Taka 50,000 to Taka 10 Lacs to suit your requirement Prepared by Abid H Rahat 28
- 29. Application form (properlyfilled up) CIB undertaking form (properly filled up) Bio data Photograph Copy of ID, Driving License, Voter ID, Visiting Card Photocopy of the passport with evidence of arrival at port of entry, visa stamped pages Latest salary slip Latest transfer order (if any) Letter of introduction/ Letter of undertaking from employer Profit & loss account and Balance sheet of business for the last three (3) years Tax assessment paper for the last three (3)years Company bank statements Personal bank statements For NRB: Employment contract Residency permit/ Latest work permit Overseas bank statements Tax Refund Trade license Memorandum, Articles of Association and Form XII of the company Rental income / other income documents Utility bills copy Credit card copy and credit card statement Documents supporting other fixed assets Documents supporting liquid assets Title deed/ FDR copy Letter of assignment of salary from employer Letter of confirmation of lien on end service benefit Documents Required Prepared by Abid H Rahat 29
- 30. Segment A Loan AmountBelow 10 yrs. 10yrs<15 yrs. 15 yrs.+ Below 10M 12.75% 12.75% 13.00% 10 M<20 M 13.00% 13.25% 13.50% 20 M< 30 M 13.50% 13.75% 14.00% 30 M & above 14.00% 14.25% 14.50% Home Loan (Variable) Interest Rate Matrix) Effective from February, 2015 Segment B Loan Amount Below 10 yrs. 10yrs<15 yrs. 15 yrs.+ Below 10M 12.75% 13.00% 13.25% 10 M<20 M 13.25% 13.50% 13.75% 20 M< 30 M 13.75% 14.00% 14.25% 30 M & above 14.25% 14.50% 14.75% Prepared by Abid H Rahat 30
- 31. Segment D Loan AmountBelow 10 yrs. 10yrs<15 yrs. 15 yrs.+ Below 10M 13.50% 13.75% 14.00% 10 M<20 M 14.00% 14.25% 14.50% 20 M< 30 M 14.50% 14.75% 15.00% 30 M & above 15.00% 15.25% 15.50% Segment C Loan Amount Below 10 yrs. 10yrs<15 yrs. 15 yrs.+ Below 10M 13.25% 13.50% 13.75% 10 M<20 M 13.75% 14.00% 14.25% 20 M< 30 M 14.25% 14.50% 14.75% 30 M & above 14.75% 15.00% 15.25% Prepared by Abid H Rahat 31
- 32. Variable Rate CarLoan: new & reconditioned Vehicle Interest Rate Matrix: April 2015 Amount Segment A Segment B Segment C Segment D Up to BDT 5 M 13.50% 13.75% 14.25% 14.50% Above BDT 5 M 14.25% 14.50% 15.25% 15.25% Effective from April 1, 2015 Special discount Matrix Premium Plus Vendor Premium Vendor Other Vendor Client type Int. Rate Proc. & Doc. Fee Int. Rate Proc. & Doc. Fee Int. Rate Proc. & Doc. Fee Corporate Clients 0.25% 0.75% 0.25% 0.75 N/A 0.75% Regular Clients 0.25% 0.75% N/A 0.75 N/A N/A Effective from April 1, 2015 and valid till June 30, 2015 Prepared by Abid H Rahat 32
- 33. PART 2 ACTUAL TASKPART Prepared by Abid H Rahat 33
- 34. • File’s Term;it is BLA (Baiparty Loan Agreement), TLA (Triparty Loan Agreement), RM BLA, RM TLA or which kind of home loan it is or wither it is car loan or personal loan. • Than in excel sheet, there is indexing. I had to put the basic information of the file such as, CIF no, account number, sanctioned amount, disbursement amount, Disbursement date, agreement date etc. • If there is not available folder for the file, than I had to open another folder with a tracking number. • The most important part is, I cannot make mistake here, because, all the file that I’m indexing and arranging, all these file needs to find by myself. There are more than thousand files. My Activities of Liability Operation Prepared by Abid H Rahat 34
- 35. particulers & explanationThings for check Counter part final recipt copy both for client and IDLC, it means the client received the disbursement amount. Need to be attached with disbursement paper, check the signature of client and RM (relation manager), also check the clients signature that corospondent with the real signature, Disbursment paper Signature of Credit administrative (consumer division) officer and assistant officer. (if not given then collect those from them) Document Status Signature of Credit administrative (consumer division) officer and assistant officer. (if not given then collect those from them) Sanction letter The letter confirm and accept the request for the loan of the client and Signature of Credit administrative (consumer division) officer and assistant officer. (if not given then collect those from them) with their own seals. Applicant, co-applicants signature with date S.V.(seen original) sign by RM Prepared by Abid H Rahat 35
- 36. 5 Terms &Condition papers Applicant, co-applicants signature with date Signature of Sales team head or manager S.V.(seen original) sign by RM 6 Check list 7 E-mail hard copy with Apllicants Staped with ledger Signature of credit Analysts 8 Ledger All the most important informatons are summarized in the ledger bery shortly. and it is a very important document. Signature of Cluster/HoCRM-CD Signature of credit Analysts 9 TIN Certificates TIn number should be 12 Digit (if digital) or 10 digit, if its 10, then need a digital one too. some time it could be 13 digit! O.S. (seen original) by RM An Android apps is been provide to us to check the TIN wither it is fake or not. Applicant and Co-applicant must have TIN certificates Prepared by Abid H Rahat 36
- 37. 10 Resume andother related and importatn documents O.S. (seen original) by RM 11 Home Loan Apllicatns Form Signature of the Head of uttara Branch with seal RM signature and seal Head of Sales departments signature and seals Applicant, co-applicants and RM’s signature behind Applicant, co-applicants photo. Personal Guarantors (PG) Applicant and RM’s signature behind PG’s photo. Term and Conditions Applicant and co-applicants signature CFF (Clients FeedBack Form) Authorised and applicants signature Need to file up if its not filled up CAF (Clients Acknowledgement form) Authorised and applicants signature Need to file up if its not filled up Signatue maching need to match the signature of applicants, co- applicants, guarantors with the NID. Prepared by Abid H Rahat 37
- 38. 12 NID (NationalID Card) O.S. Applicants, Co-applicant and guarantor must have NID or birth certificates. Security invelup 13 Agreement paper (100tk deed paper) In every page, there will be signature of Applicants, co- applicants, RM and also the Signature of Credit administrative (consumer division) officer. Applciants signature need to corospond with the NID. S.V Deed of mortgage Need to check this paper and also the property that mortgage. S.V. irrevocable power of attorny S.V. PG (Personal Guarantor Signature of RM Signature of gurantors and witness S.V. DP note or Deman note Stampes need to check S.V. etc Prepared by Abid H Rahat 38
- 39. Prepared by AbidH Rahat 39
- 40. Prepared by AbidH Rahat 40
- 41. Survey Research on “HomeLoan Holder’s Perception towards home loan of IDLC Finance Limited: A study on Uttara Branch” SN Description Amount 1 Income: (per month 4,000tk*3) 12,000 2 Expense: Transportation Cost 2,500 BDT 3 Cell Communication Cost 500 BDT 4 Qubee Internet Bill 950 BDT 5 Printing and Binding Cost 1000 BDT 6 Refreshment Cost 2000 BDT 7 Others Expenditure 1000 BDT Surplus 4,550 BDT Budget Prepared by Abid H Rahat 41 Problem Statement/ Research Topic
- 42. Prepared by AbidH Rahat 42 Project Duration Activities Days Questionnaire 10 days Collect Survey Data 10 days Hypothesis Formulation and Data Analysis 15 days Report Development 25 days Editing and corrections 5 days Presentation 5 days
- 43. Sources and collectionof data The data of this study has been collected through questionnaire and interview. For the secondary sources, information has been collected from different journals, articles, research publications and internet. Primary Data: Questionnaires with Structure question by the survey of IDLC’s Home Loan holders. Secondary Data: Website of IDLC Finance Limited. Practicum Report Course lecture Sheet Annual report Hand note provided by the IDLC Methodology Prepared by Abid H Rahat 43
- 44. Prepared by AbidH Rahat 44
- 45. H1 : Proceduresof Home Loan in IDLC Finance Ltd is easy. H2 : Disbursement of a Home Loan takes less time in IDLC Finance Ltd H3 : Interest rate for Home Loan is reasonable in IDLC Finance Ltd H4 : Interest rate for Home Loan is complicated to the clients H5 : IDLC Finance Ltd has attractive installments to pay the loan amount H6 : Service of IDLC Finance Ltd is satisfactory H7 : Clients prefer IDLC Finance Ltd in terms of borrowing Home Loan second time. H8 : Clients of Home Loan borrower are completely informed with the reason behind not to sanctioned the full amount requested for home loan Hypothesis Development Prepared by Abid H Rahat 45
- 46. Likert Scale H1H2 H3 H4 H5 H6 H7 H8 1=Strongly Disagree 10 10 2 6 2 0 3 1 2=Disagree 15 10 5 7 5 6 6 2 3=Neither Agree Nor Disagree 8 12 21 12 6 5 8 13 4= Agree 3 2 5 9 15 17 13 21 5=Strongly agree 4 6 7 6 12 13 10 5 Total 96 104 130 122 150 155 141 146 Average 2.4 2.6 3.25 3.05 3.75 3.875 3.525 3.65 Standard Deviation 1.236 1.336 1.056 1.280 1.171 1.017 1.240 0.863 Z-test value (0.512 ) (0.474) 4.491 2.718 6.751 7.04 5.253 8.428 Hypothesis Testing Prepared by Abid H Rahat 46
- 47. Hypothesis Calculation Prepared byAbid H Rahat 47
- 48. 2 Ho: Disbursementof a Home Loan doesn’t take less time in IDLC Finance Ltd HA: Disbursement of a Home Loan takes s less time in IDLC Finance Ltd Prepared by Abid H Rahat 48
- 49. 3 Ho: Interestrate for Home Loan is not reasonable in IDLC Finance Ltd HA: Interest rate for Home Loan is reasonable in IDLC Finance Ltd Prepared by Abid H Rahat 49
- 50. 4 HO: Interestrate for Home Loan is not complicated to the clients HA: Interest rate for Home Loan is complicated to the clients Prepared by Abid H Rahat 50
- 51. 5Ho: IDLC FinanceLtd has no attractive installments to pay the loan amount HA: IDLC Finance Ltd has attractive installments to pay the loan amount Prepared by Abid H Rahat 51
- 52. 6 Ho: Serviceof IDLC Finance Ltd is not satisfactory HA: Service of IDLC Finance Ltd is satisfactory Prepared by Abid H Rahat 52
- 53. 7Ho: Clients willnot prefer IDLC Finance Ltd in terms of borrowing Home Loan second time HA: Client will prefer IDLC Finance Ltd in terms of borrowing Home Loan second time Prepared by Abid H Rahat 53
- 54. 8 Ho: Clientsof Home Loan are not completely informed with the reason behind not to sanctioned the full amount requested for home loan HA: Clients of Home Loan are completely informed with the reason behind not to sanctioned the full amount requested for home loan Prepared by Abid H Rahat 54
- 55. Findings 25% 37% 20% 8% 10% Strongly Disagree Disagree NeitherAgree Nor Disagree Agree Strongly Agree 25% 26% 31% 5% 13% Strongly Disagree Disagree Neither Agree Nor Disagree Agree Prepared by Abid H Rahat 55
- 56. 0% 8% 29% 29% 34% Strongly Disagree Disagree NeitherAgree Nor Disagree Agree Strongly Agree 14% 22% 24% 21% 19% Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Prepared by Abid H Rahat 56
- 57. 0% 12% 38% 25% 25% Strongly Disagree Disagree Neither AgreeNor Disagree Agree Strongly Agree 0%5% 29% 42% 24% Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Prepared by Abid H Rahat 57
- 58. 8% 15% 21% 33% 23% Strongly Disagree Disagree Neither AgreeNor Disagree Agree Strongly Agree 2% 4% 28% 46% 20% Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Prepared by Abid H Rahat 58
- 59. 1. Most ofthe home Loan holders of IDLC finance believe that the procedures of Home Loan in IDLC Finance Ltd are not easy. They should try more to remove unnecessary procedures to make it easy to the borrowers. 2. Around 51 percent of home loan borrower are agreed that Disbursement of a Home Loan does not takes less time in IDLC Finance Ltd. When the borrowers request for a loan, they must be in hurry to for the money, so by insuring the disbursement amount with very short time, IDLC can hold the customers satisfaction and could them loyal. A loyal customer must refer other to borrow loan from IDLC Finance. 3. About 63& out of 100% home loan borrowers are agreed that the interest rate is reasonable. This is good for the IDLC, but rests of 37% borrower, some of them are confused and some of them totally disagreed. IDLC could try to make their interest rate a little more lowly. They have a good matrix of interest rate, if they could sacrifice a little more percentage of interest income, they could be easily be an unbeatable non-financing company. Recommendations Prepared by Abid H Rahat 59
- 60. 4. 40% peopleare saying that the interest rate is complicated. 38% borrowers are totally confused. The point is that, 40% borrower have really good knowledge of market and they could switch the brand. Their interest rate is too much variable. Based on their client the rate varied. If any borrower after taking loan, ask another borrower who borrowed loan from IDLC too. They might found both of them paying different percentage of interest. This could have a bad impact on the client’s psychology about IDLC Finance. So I think they could make a chart with fixed rate for the public. The chart that they currently have is not for the public, even that is still not fixed. 5. About 50% of their borrower agreed with it. They have good installments offers. They should concern more on this. 6. About 66% clients agreed that the service of IDLC is good. With my observation, it is true. They really try to take care of their clients a lot. They should try more to make 100% satisfaction. Prepared by Abid H Rahat 60
- 61. 7. Home loanborrower ware asked if they need to take loan again, will you borrow loan from IDLC Finance. About 56 percent of borrower marked on agreed. Here I would like to recommend IDLC to find out why rest of the 44% borrowers are confused or disagreed. And to take necessary improvement to gain more customers satisfactions. 8. About 66 percent of home loan borrower agreed that they are completely informed with the reason behind not to sanctioned the full amount requested for home loan. Borrowers have the right to know why they are not getting the full amount that they requested. In this part, 100% borrower should have agreed, but only 66% are agreed with this. It could show the lacking of taking full care of the borrower by the Relation managers and Sales manager. IDLC should more concern about this matter. Prepared by Abid H Rahat 61
- 62. Prepared by AbidH Rahat 62
- 63. Prepared by AbidH Rahat 63
- 64. • poysermath (2012),Stats: Hypothesis Testing (Traditional Method) [online video] Date: April 17, 2012. Available from-https://www.youtube.com/watch?v=rWFDXt-MlNs [accessed date: March 25, 2014] • poysermath (2012), Stats: Finding Z-value Given the Probability [online video] Date: March 12, 2012. Available from- https://www.youtube.com/watch?v=ER-e1wwhjXY [accessed date: March 25, 2014] • Alex A (2013), what is Research [online video] Date: October 25, 2013. Available from- https://www.youtube.com/watch?v=Og4BGyZr_Nk [accessed date: March 25, 2014] • IDLC finance (2015), Home Loan [Online] February 18, 2014,Available from: http://www.idlc.com/Home- Loan_home.php [Accessed: 1 March, 2015] • IDLC finance (2015), Car Loan [Online] February 18, 2014,Available from: http://www.idlc.com/Car-Loan.php [Accessed: 1 March, 2015] • IDLC finance (2015), Car Loan [Online] February 18, 2014,Available from: http://www.idlc.com/ Personal Loan [Accessed: 1 March, 2015] • International Finance Corporation. Annual Report (2004), available from: www.ifc.org/annualreport [Accessed: 5 March, 2015] • “Internship Paper on IDLC” Scribd. Retrieved June 1, 2014 available from: http://www.scribd.com/doc/114646709/IDLC [Accessed: 20 March, 2015] • “Non-Banking financial activities and performance of IDLC finance Limited” Assignment Point. Retrieved June 14, 2014 available from: • http://www.assignmentpoint.com/business/internship-report-on-non-banking-financial-activities-and- performance-of-idlc-finance-limited.html [Accessed: 25 February, 2015] • G.Zikmand William, (2003), “Business Research methods”, (7th edition), SouthWestern Mason, Ohio, Japan. [Accessed: 1 March, 2015] • IDLC Finance Limited. Annual Report (2014), PP. 04-122. • IDLC Finance Limited. Annual Report (2013), PP. 04-122. • IDLC Finance Limited. Annual Report (2012), PP. 04-122. • John V Lesiker. , Business communication. , (11th Edition), New York: McGraw – Hill, 2003, PP. 158-163. , 223-241. • Ross, Stephen A., Westerfield, Randolph W., Jeffe, Jeffrey. , (Eds.) Corporate Finance, New Delhi: Tata McGraw-Hill Publishing Company Limited, 2004, PP. 26-31. • Saunders, Anthony. , Cornett, Marcia Millon., (Eds.) Financial Institutions Management. , Singapore: McGraw – Hill, 2003, PP. 138-153. , 323-341 Prepared by Abid H Rahat 64
- 65. Prepared by AbidH Rahat 65 QUESTIONARIE FOR CUSTOMER OF IDLC FINANCE LIMITED, UTTARA BRANCH I am a student of BBA program at IUBAT doing internship in IDLC Finance Limited which is a part of my practicum where my topic is “Consumer Loan Procedure Study of IDLC Finance Limited” I need your cooperation for fulfillment of my report. Name:………………………………………………… Profession: …………………………... Email: ………………………………………….. Cell: …………………………………….. Direction: Please check the appropriate answer. Mark on which degree you agree or disagree with the answer of the question. 1. In Which extent do you believe the Procedures of Home Loan in IDLC Finance Ltd is easy? o Strongly Disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree 2. In Which extent do you believe the disbursement of a Home Loan takes less time in IDLC Finance Ltd? o Strongly Disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree 3. In Which extent do you believe the interest rate for Home Loan is reasonable in IDLC Finance Ltd? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree
- 66. Prepared by AbidH Rahat 66 1. In Which extent do you believe the interest rate for Home Loan is complicated? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly Agree 2. In Which extent do you believe IDLC Finance Ltd has attractive installments to pay the loan amount? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree 3. In Which extent do you believe the service of IDLC Finance Ltd is satisfactory? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree
- 67. Prepared by AbidH Rahat 67 1. In Which extent will you like IDLC Finance Ltd in terms of borrowing Home Loan second time? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree 2. In Which extent do you think that (as a Home Loan borrower) you are completely informed with the reason behind not to sanctioned the full amount requested for home loan? o Strongly disagree o Disagree o Neither agree nor disagree o Agree o Strongly agree Do you have any recommendation? ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………………………………………………………………………………………… ………………..………………………………………………………………………………… ………………..…..…………………………………………………………………………… ……………………..… Thank You