1) The document is a summer internship project report on depository services at Dena Bank. 2) It provides an overview of the banking sector and Dena Bank, and introduces depository services including the two depositories in India - NSDL and CDSL. 3) The report analyzes Dena Bank's current depository services, benchmarks it against competitors, and provides recommendations to improve Dena Bank's depository business model including improvements to their website, online trading facilities, and training for employees.

1. Summer Internship ProjectNCRD’s Sterling Institute of Management StudiesDiv ‘A’ Ashwin R. Satra Roll No.37Summer Project On Depository ServicesatDena Bank MMS 2010-12, Semester IIIFaculty Guide : Prof.Rakhi Shrivastava Company Guide : Mr.Ratan K. KhannaPresented to : Prof. MayurM. & Prof. Aradhana

2. Summer Internship ProjectDepository ServicesPurpose of Project”The purpose of this project was to understand the current Depository Services in India with special reference to Dena Bank and then suggest an improved and viable business model for the Depository department of Dena Bank”1-21

3. Industry OverviewUnderstanding Banking SectorIndian Banking Sector Sector Comprises 26 State Sector banks, besides a number of private as well as co-operative sector players.

4. Assets size of the banking industry - US$ 1.3 trillion

5. A Compound Annual Growth Rate (CAGR) of 18 per cent compared to the average GDP growth of 7.2 per cent during the last decade.

6. Nationalized banks accounted for 52.2 per cent of the aggregate deposits, with State Bank of India (SBI) and its Associates accounting for 22.1 per cent.

7. Potential to become third largest banking sector by 2050 after China & US 2-21

8. Company OverviewDena BankIntroduction Dena Bank was founded on 26th May, 1938 by the family of DevkaranNanjee under the name DevkaranNanjee Banking Company Ltd.

9. Dena Bank was nationalized in July 1969 with 13 other major banks and is now a public sector bank.

10. The logo of Dena Bank depicts Goddess Lakshmi, the Goddess of Wealth, according to Hindu mythology.

11. It was the desire of the founding fathers of the Bank that the Bank should be a symbol of prosperity for all its clients, and the logo represents this promise. 3-21

12. Company OverviewDena BankServices offered by Dena Bank Core Banking Solution

13. Dena ATM Services

14. Internet Banking

15. Dena e-Tax Pay

16. Mobile Banking

17. Phone Banking

18. Dena Alert Services

19. Inbound Remittances

20. Direct Tax Collection

21. Indirect Tax

22. Bancassurance

23. Demat Services