The document outlines the agenda for the 5th Biennial ICON 2020 conference on hospital services planning. The conference will cover objectives of hospital planning including quality care, patient and staff satisfaction, and cost maintenance. It will discuss principles of separation, protection, control and circulation. It will also address pre-planning activities, the planning process, types of wards like general, private and critical care wards, and potential causes of planning failure like lack of clear purpose and follow up.

1. ICON 2020:
STRATEGIC PARTNERS FOR PATIENT
CENTERED - CARE
5TH Biennial Conference
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE
Mazhar Ahmed Siddiqui

2. “HOSPITAL SERVICES PLANNING”
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

3. Objectives of planning of hospital services
Principles of planning of hospital services
Functions of hospital
Pre-Planning
Planning process
Type of wards
Potential causes of failures
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

4. Objectives of Planning of Hospital Services
• Provide quality care
• Quality medical services & enhancing patient satisfaction
• Provide maximum comfort
• Comfort in terms of safety, security, convenience & privacy
• Enhance staff satisfaction
• Staff motivation & safe working environment
• Patients’ relative & visitors convenience
• Comfortable stay, safe environment etc
• Maintenance & cost of services
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

5. Principles of Planning of Hospital Services
• Protection
• From unwanted & unnecessary disturbance in order to help speedy recovery
• Separation
• Separation of dissimilar activities
• Control
• Over the unwanted incidents
• Circulation
• Proper integration of departments
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

6. Functions of Hospital Units
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

7. Pre-Planning
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE
Undertake Feasibility Study / ‘Due
Diligence’:-
Study catchment area & ‘competition’
Study burden of diseases
Define scope of services
Access Monetary resources
Define safety and service quality standards
Review legislation/MOH Requirements &
Standards

8. Planning Process
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

9. Hospital Services Planning – Process Flow
Pre-Planning
Planning
Gap Analysis
Stakeholders
Engagement
Governance
Service Delivery
Model
Operational
Considerations
• Describe the functional requirements of the preferred service model
Service
Relationships
• Consider proposed service (s) in the context of all other services and establish
their relationships
Financial
Assessment
• Determine capital & recurrent resource needs, their financial & economic
impact & funding sources
Performance
Assessment
• Establish measureable & attainable performance indicators & review system
Implementation
• Translate service plan & related documents into operational processes
for implementation
Monitoring
& Evaluation
• Assess implementation & operational processes to inform & assist future
planning
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

10. Types of Wards
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

11. Types of Wards
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

12. Types of Wards
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

13. Potential Causes of Failure
 No Clear purpose
 Not aligned with vision or goals
 Opinions rather than decisions based on real and objective information
 Lack of a structured and systematic approach
Not linked to action
Not aligned with the reality such as scarcity of resources
No follow up or evaluation
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE

14. THANK YOU
ICON 2020: HOSPITAL SERVICES PLANNING - STRATEGIC PARTNERS FOR PATIENT CENTERED - CARE