This document summarizes a chapter about managing intercultural conflict flexibly. It discusses cultural background factors that influence conflict, such as different cultural lenses and conflict styles. It also examines intercultural conflict process factors, like defining various conflict styles and how cultures approach conflict differently. Finally, it recommends flexible skills for intercultural conflict management, such as mindful listening, cultural empathy, and code switching behaviors depending on the cultural context. The overall message is that understanding cultural differences in perceptions and communication is key to managing intercultural conflicts constructively.
1. Nature and Elements of CommunicationReid Manares
Hello! I've created this PowerPoint presentation as a requisite in Oral Communication in Context subject during SY 2019–2020.
Unit I: Nature and Elements of Communication
- Fundamentals of Communication (pp. 4)
- Intercultural Communication (pp. 19)
Should you need a .pptx file, kindly email me at rd.chrxlr@gmail.com.
Intercultural Communication by Claire KramschParth Bhatt
Intercultural or cross-cultural communication is an interdisciplinary field of research that studies
how people understand each other across group boundaries of various sorts: national, geographical,
ethnic, occupational, class or gender. In the United States it has traditionally been related
to the behavioural sciences, psychology and professional business training; in Europe it is mostly
associated with anthropology and the language sciences. Researchers generally view intercultural
communication as a problem created by differences in behaviours and world views among people
who speak different languages and who belong to different cultures. However, these problems may
not be very different from those encountered in communication among people who share the same
national language and culture.
1. Nature and Elements of CommunicationReid Manares
Hello! I've created this PowerPoint presentation as a requisite in Oral Communication in Context subject during SY 2019–2020.
Unit I: Nature and Elements of Communication
- Fundamentals of Communication (pp. 4)
- Intercultural Communication (pp. 19)
Should you need a .pptx file, kindly email me at rd.chrxlr@gmail.com.
Intercultural Communication by Claire KramschParth Bhatt
Intercultural or cross-cultural communication is an interdisciplinary field of research that studies
how people understand each other across group boundaries of various sorts: national, geographical,
ethnic, occupational, class or gender. In the United States it has traditionally been related
to the behavioural sciences, psychology and professional business training; in Europe it is mostly
associated with anthropology and the language sciences. Researchers generally view intercultural
communication as a problem created by differences in behaviours and world views among people
who speak different languages and who belong to different cultures. However, these problems may
not be very different from those encountered in communication among people who share the same
national language and culture.
The words used and our interpretation of images and statistics are an insight into our perspective or bias – our view of the world. Bias influences our attitudes and behaviours towards other people, places and issues. Our experiences, gender, age, class, religion and values all affect our bias. People who are passionate about an issue will generally be quite overt about their bias. People who want to promote a particular point of view may be less overt and more subtle in their use of words and images.
Global education aims to assist students to recognise bias in written and visual texts, consider different points of view and make judgements about how bias can lead to discrimination and inequality.
The Influence of Culture and Gender on Negotiations {Lecture Notes}FellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
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1-Why are diversity issues important What effect has culture, gen.docxNarcisaBrandenburg70
1-
Why are diversity issues important? What effect has culture, gender, or other differences had on your communication style?
2-
Consider a recent scandal in current events and summarize what happened. What do you think was the main cause or contributing factors that led to the scandal? Support your answer with research-based evidence.
3-
Watch
"Four Generations, One Workplace."
Prepare
a list of reflective thoughts from the video that you can share in a class discussion on the topic of diversity and communication. How might generational diversity affect communication in the workplace? Besides different generations, what other types of diversity have you experienced in the workplace
Discuss
your reflections regarding diversity and communication and the importance of increasing awareness of diversity to improve communication.
View
Four Generations, One Workplace
.
The words used and our interpretation of images and statistics are an insight into our perspective or bias – our view of the world. Bias influences our attitudes and behaviours towards other people, places and issues. Our experiences, gender, age, class, religion and values all affect our bias. People who are passionate about an issue will generally be quite overt about their bias. People who want to promote a particular point of view may be less overt and more subtle in their use of words and images.
Global education aims to assist students to recognise bias in written and visual texts, consider different points of view and make judgements about how bias can lead to discrimination and inequality.
The Influence of Culture and Gender on Negotiations {Lecture Notes}FellowBuddy.com
FellowBuddy.com is an innovative platform that brings students together to share notes, exam papers, study guides, project reports and presentation for upcoming exams.
We connect Students who have an understanding of course material with Students who need help.
Benefits:-
# Students can catch up on notes they missed because of an absence.
# Underachievers can find peer developed notes that break down lecture and study material in a way that they can understand
# Students can earn better grades, save time and study effectively
Our Vision & Mission – Simplifying Students Life
Our Belief – “The great breakthrough in your life comes when you realize it, that you can learn anything you need to learn; to accomplish any goal that you have set for yourself. This means there are no limits on what you can be, have or do.”
Like Us - https://www.facebook.com/FellowBuddycom
1-Why are diversity issues important What effect has culture, gen.docxNarcisaBrandenburg70
1-
Why are diversity issues important? What effect has culture, gender, or other differences had on your communication style?
2-
Consider a recent scandal in current events and summarize what happened. What do you think was the main cause or contributing factors that led to the scandal? Support your answer with research-based evidence.
3-
Watch
"Four Generations, One Workplace."
Prepare
a list of reflective thoughts from the video that you can share in a class discussion on the topic of diversity and communication. How might generational diversity affect communication in the workplace? Besides different generations, what other types of diversity have you experienced in the workplace
Discuss
your reflections regarding diversity and communication and the importance of increasing awareness of diversity to improve communication.
View
Four Generations, One Workplace
.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
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Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
2. MENUMENU
I. Intercultural Conflict: Cultural
Background Factors
II. Intercultural Conflict Process Factors
III. Flexible Intercultural Conflict Skills
IV. Intercultural Reality Check: Do-
Ables
3. I. Intercultural Conflict: CulturalI. Intercultural Conflict: Cultural
Background FactorsBackground Factors
Intercultural conflict:
The implicit or explicit emotional struggle or
frustration between persons of different
cultures over perceived incompatible values,
norms, face orientations, goals, scarce
resources, processes, and/or outcomes in a
communication situation.
5. I. Intercultural Conflict: CulturalI. Intercultural Conflict: Cultural
Background FactorsBackground Factors
B. Intercultural Workplace Conflict Grid
• Uses two value dimensions
(individualism-collectivism and
power distance) to form grid with
four approaches..
6. I. Intercultural Conflict: CulturalI. Intercultural Conflict: Cultural
Background FactorsBackground Factors
B. Intercultural Workplace Conflict Grid
7. I. Intercultural Conflict: CulturalI. Intercultural Conflict: Cultural
Background FactorsBackground Factors
C. Intercultural Conflict Perceptions: Three
primary perception features of
intercultural conflict:
1. Conflict involves intercultural perceptions,
filtered through lenses of ethnocentrism and
stereotypes.
2. Ethnocentric perceptions add biases and
prejudice to conflict attribution process.
3. Attribution process further compounded
by different culture-based verbal and
nonverbal conflict styles.
8. I. Intercultural Conflict: CulturalI. Intercultural Conflict: Cultural
Background FactorsBackground Factors
D. Intercultural Conflict Goal Issues
1. Content goals
2. Relational conflict goals
3. Identity-based goals
E. Perceived Scarce Resources
1. Conflict resources
2. Tangible resources
3. Intangible resources
9. II. Intercultural Conflict ProcessII. Intercultural Conflict Process
FactorsFactors
A. Defining Conflict Styles:
Three approaches to studying conflict styles:
• Dispositional approach
• Situational approach
• Systems approach
10. II. Intercultural Conflict ProcessII. Intercultural Conflict Process
FactorsFactors
Five-style conflict grid
11. II. Intercultural Conflict ProcessII. Intercultural Conflict Process
FactorsFactors
B. Cross-Cultural Conflict Styles
• Face: Socially approved self-image and
other-image consideration issues.
• Facework: Verbal and nonverbal
strategies used to maintain, defend, or
upgrade our social self-image and attack
or defend (“save”) social images of
others.
12. II. Intercultural Conflict ProcessII. Intercultural Conflict Process
FactorsFactors
B. Cross-Cultural Conflict Styles
Face-negotiation theory helps explain
how individualism-collectivism value
patterns influence use of diverse
conflict styles in different situations.
C. Cross-Ethnic Conflict Styles and
Facework
Can you guess the different kinds of conflict styles
used by African Americans, Asian Americans,
European Americans, Latino/a Americans, and
Native Americans on a general patterned level?
13. III. Flexible Intercultural Conflict SkillsIII. Flexible Intercultural Conflict Skills
A. Facework Management
• Self-oriented face-saving behaviors:
Attempts to regain or defend one’s image
after threats to face or face loss.
• Other-oriented face-giving behaviors:
Attempts to support others’ face claims and
work with them to prevent further face loss
or help them restore face constructively.
Giving face means not humiliating others in
public.
14. III. Flexible Intercultural Conflict SkillsIII. Flexible Intercultural Conflict Skills
B. Mindful Listening
• A face-validation and power-sharing skill;
listening with focused attentiveness to
cultural and personal assumptions
expressed.
• Involves learning to listen responsively, or
ting (Chinese: “attending mindfully with our
ears, eyes, and a focused heart”).
17. III. Flexible Intercultural Conflict SkillsIII. Flexible Intercultural Conflict Skills
C. Cultural Empathy
Perspective-take accurately the self-experiences
of others and convey your understanding
responsively.
D. Mindful Reframing
How you “frame” conflict via neutrally-toned
language may soften conflict defensiveness.
E. Adaptive Code-Switching
Purposefully modifying one’s verbal and
nonverbal behaviors in conflict interaction.
18. IV. Intercultural Reality Check: Do-AblesIV. Intercultural Reality Check: Do-Ables
To deal with conflict in a collectivistic
culture, individualists need to do the
following:
1. Be mindful of mutual face-saving premises,
especially delicate balance of humiliation and pride,
respect and disrespect, and shame and honor
issues.
2. Practice patient, mindful observation and limit
“why?” questions.
3. Practice mindful listening skills, attend to other’s
identity and relational expectation issues.
Remember listen can become silent and vice versa
19. IV. Intercultural Reality Check: Do-IV. Intercultural Reality Check: Do-
AblesAbles
In conflict situations in an individualistic
culture, collectivists need to do the
following:
1. Use assertive conflict behavior and state a clear
thesis, then systematically develop key points.
2. Use “I” statements and more “why?” questions.
3. Engage in active listening skills (rephrasing and
perception checking); do not rely solely on
nonverbal signals or count on other people to
gauge personal reactions.
20. Parting Thoughts…Parting Thoughts…
Conflict = Chaos = Danger + Opportunity
Learn to listen to the identity stories, yearnings,
and nuances behind the fighting words.
~ Stella Ting-Toomey