An introduction to IBM Watson Work Services and Workspace development. Focuses on API usage and building cognitive, conversational applications with Watson Work.

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Introduction to IBM Watson
Work Services Development

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Today’s speakers are awesome
 Alan Hamilton – Channel Technical Leader Europe
 Luis Benitez – Offering Lead Watson Workspace & Services
 Van Staub – Embedded Technical Sales Americas
 Steve Lievens – Collaboration Solutions Architect

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Agenda
1. Introduction to Watson Work Services
2. Developing Your First App
3. Developer Environment Setup
4. Next Steps
5. Q&A

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Watson Work
Services

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IBM Watson Work Services (Cognitive Services and APIs)
SummarizationAction identification Moments
Cognitive services that understand conversations
IBM Watson APIs
... and more!
ChatProject
Management
Voice / Video Talent
Management
CRMEmail

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IBM COGNITIVE COLLABORATION AS A SERVICE
Connections
Watson
Workspace
Box Actiance Salesforce
Verse IoT
Ricoh
Cisco Spark …
Custom Bot
Retrieve and Rank
Instance
Custom Trained NLC
Custom Entity Models
COLLABORATIVE SOLUTION
DISAMBIGUATION WITH SOCIAL GRAPHS (CONNECTIONS, VERSE …)
BOTS
Watson Alchemy
Language
IDENTIFY
MOMENTS
SUMMARIZE
PRIORITIZE AND
ORGANIZE
Apache SystemML,
Apache Spark
Watson NLC,
Alchemy Language,
Tone Analyzer,
parts of Debater
FOCUS WITH
LENSES
Watson
Conversations,
Retrieve and Rank
Watson NLC,
Conversations,
System-T
consumed
in
extended
with

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IBM Watson Work Services
Watson Workspace,
the app
Watson Work Services,
the platform
(developer apps)

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Developing
Your First
App

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My First Bot
Todo-Bot monitors
conversations,
identifies actions, and
creates todos.
https://github.com/van-ibm/watsonwork-bot-seed

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Todo-Bot
Built with Node.js using
Express and other
open source packages.
It’s 3 files.
It’s simple to get
started.

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Anatomy of a Bot
 Accept the webhook verification and authenticate itself (or the user)
 Likely ignore messages from itself
 Listen for events from spaces
 Maybe interact with users
 Do something interesting or call an external service

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Webhooks
message-created
space-members-added
space-members-removed
message-annotation-added
message-annotation-edited
message-annotation-
removed
allow your app to listen
for events that occur in
a space.

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Annotations
message annotation
nlp
entities
keywords
doc-sentiment
relations
concepts
taxonomy
dates
moment
focus
ActionRequest
Add
Create
Delete
Modify
Open
Schedule
Send
Commitment
Question
provide an analysis of
text within a message.

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“To do or not to do, that is the question.”

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Beware of
Design Pitfalls
such as echos echos echos.
nlp
Todo-bot
ActionRequest

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Focus APIanalyzes arbitrary text looking for actions or questions.

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GraphQL
 Data retrieval and
creation language
 Consolidates
multiple data calls or
services into one
https://workspace.ibm.com/graphql

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Your App Here
combine Watson Work
Services, GraphQL and
annotations to build
your own custom
application

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Developer
Environment
Setup

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Today we zoom in on Node.js and Bluemix ...
 Workspace samples on Github are written in Node.js
 If you haven’t looked at Node.js before ... it’s worth checking out.
 Webhooks require an internet accessible runtime ... Bluemix makes this
easy
... but of course you can do IBM Workspace development in your
language of choice ... it’s not my goal to change your religion 
This is a story of a Java developer taking his first steps ...

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Don’t have a
Bluemix
account ?
http://bluemix.net

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Tooling ... is really a matter of choice
 Notepad ++
 Atom
 WebStorm
 ...
 Bluemix CLI
or maybe this ...

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Download links
 Prerequisite : install node.js and npm (node
package manager)
 https://nodejs.org
 Eclipse :
 http://eclipse.bluemix.net
 Bluemix Eclipse Plugin
 http://marketplace.eclipse.org/content/ib
m-eclipse-tools-bluemix
 IBM Node.js Eclipse Plugin
 http://marketplace.eclipse.org/content/ib
m-nodejs-tools-eclipse

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IBM
Node.js
Tools for
Eclipse

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When all is installed, you get this

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Use the “Node” Perspective

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Make sure
you have
the
“Servers”
view

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Let’s setup our Bluemix Environment !

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Select
IBM Bluemix

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Fill in your
credentials
Choose your
region

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Select your
org and
space
Typically you would have one org
and one space

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We don’t have
any projects
yet to add, so
just hit Finish

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All done : Bluemix Environment configured !
If you have other
Apps in your
account, you see
them here

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Ready to
start our first
project !!!

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Give it a name

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Choose
Hello World

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Run it

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Let’s take a sample – the sentiment analysis bot
https://github.com/watsonwork/watsonwork-sentiment

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Use npm to
bring in the
dependencies

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Run it

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Time to
push it to
Bluemix !!!
Right Click,
Add and Remove

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Select your
project and
‘Add’

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Finish !

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Give it a
name (will
be visible in
Bluemix)

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Choose
your
hostname
&
memory
Take a note of that hostname,
we’ll need it later !!!

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Bind to an
existing
service
(optional)

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Add
environmen
t variables
(optional)
and Finish !

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Pushing to Bluemix ... sit back and relax

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You now have a runtime in your Bluemix Console

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Time to
register the
app
https://workspace.ibm.com/developer

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Time to
register our
app !

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Name,
Description,
Events,
URL

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Done !
Important to know : make sure the webhook
callback hostname is known on the internet, as a
DNS check is performed at registration time.
Copy / Paste this info
and keep it some
place safe !!!

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Bring in the
IDs and Keys

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Enable the
webhook

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Let’s test !

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Let’s do a small update in the app ...

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Right click
... and Push
!

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The
Bluemix
plugin takes
care of
everything

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And one minute later we can test it

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And a few days later ... something like this

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Next Steps

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Next Steps
 Samples, Samples, Samples!
 http://github.com/watsonwork (Official)
 http://github.com/van-ibm (Javascript)
 https://github.com/OpenCode4Workspace/ (Java & Python)
 https://github.com/fdescollonges/wwsNodes (Node-RED)
 Learn about our APIs
 http://developer.watsonwork.ibm.com
 Start using IBM Watson Workspace
 http://workspace.ibm.com
 Questions?
 http://help.workspace.ibm.com

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Happy Coding !!!