The document summarizes a presentation about conducting a gap analysis for a government department client. It notes that the client has many ongoing projects that require integration and focuses on quality using PRINCE2 and internal frameworks. It was looking for a gap analysis of its methodology, processes, documentation, quality, capabilities, people and software. The presentation discusses workshops and interviews conducted as part of the analysis approach. Key findings from applying different thinking styles are discussed around facts, benefits, difficulties, and alternatives. The presentation recommends improvements to processes, people, continuous improvement, and tools. It notes challenges around culture and the need for strong communication and stakeholder buy-in to support changes.

1. Slide Notes:
1

2. Slide Notes:
• Our client was a Government Department (but the information
contained in this presentation are also relevant to Corporate
organisations)
• They have a large number of projects on the go which require
integration
• They have a focus on Quality
• Single Project Management methodology – PRINCE 2
• Internal quality testing framework
• Believe SDLC is next step in ensuring quality
• Business drivers
• Standard repeatable process
• Consistent quality delivery
• Clear understanding of roles and responsibilities
• Business satisfaction and confidence
• WANTED – Gap Analysis
• Methodology
• Process & documentation
• Quality
• Capabilities
• People
• Software
• Also have SAP projects on the go
2

3. Slide Notes:
• How did the client feel
• Excited that we were there doing the review
• Concerned about the amount of work on the go and how
they were going to fit this in
• Our approach
• Workshops
• One-on-One interviews
• Survey all of IT and Business touch points
• Reviewed documents, processes and existing frameworks
3

4. Slide Notes:
Finds explained using Edward DeBono’s 6 Thinking Hats
- Focused Thinking
• Blue – Managing thinking, provide focus, summary at end
• Red – Intuition, Feelings
• Same old story
• Don’t have time
• Difficult
• Resistance
• Project priority
• White – Facts, Information available and needed
• Don’t have standard SDLC
• Have tried this before
• Business don’t know / understand SDLC
• Organisation – multiple locations, SAP, many internal
departments
• Needs – Team to mature, metrics, roadmap, standard techniques
& processes
• Communication plan
• Commitment from management
• Yellow – Benefits, Value, Positives
• Quality outcomes which will reduce costs
• Increase productivity
• Reuse
• Staff morale
• Increase business value – both tangible and non-tangible
• Black – Caution, Difficulties, Weaknesses
• Something in addition to everything else
• Cultural barriers – long termers, egos, ownership, permanent /
contractors
• Commitment
• Sponsorship
• Green – Alternatives, Creative
4

5. Slide Notes:
5

6. Slide Notes:
6

7. Slide Notes:
Process
• SDLC incorporating
• Prince2
• Roles & Responsibilities
• Document templates
• Measurement
• Knowledge management
People
• Culture
• Communication
• Resource management
• Skills matrix
• Development planning
Continuous Improvement
• Management commitment
• Governance
• Incremental changes
• Centre of Excellence for Requirements
Tools
7

8. Slide Notes:
Culture
• Passionate bur resistance to change
• Typically revert back to existing mode of operating
Key
• Communication – facts, expectations, rational behind changes
• Stakeholder buy in
8

9. Slide Notes:
9

10. Slide Notes:
10

11. Slide Notes:
11

12. Slide Notes:
Available until the end of August 2010
12

13. Slide Notes:
13