i-bank 2.0 & project "safebook" presented on Global Business Excellence Forum at Lotusphere 2010, Orlando/FL

1. Lotusphere 2010
Global Business Excellence Forum
January 17-21, Orlando, Florida USA
Speaker‘s Bio:
Herbert Wagger is Gerneral Manager of INTRANET
Software & Consulting and IBM business partner since
more than 10 years.
He focuses on the banking industry covering the link between
business requirements and IT requirements. In 2008 and 2009
he was speaker at the IBM Symposium in Vienna/AUSTRIA.
Herbert Wagger’s role will be to explain the new social CRM
concepts and to show the live demo.

2. How Web 2.0 - enabled by i-Bank 2.0 - is
influencing CRM & Financial Advisory at
Raiffeisen
Herbert Wagger | Managing Director, Intranet Consulting
Wolfgang Schmidt | IT Director, Raiffeisenverband

3. Herbert Wagger
General Manager
wagger@intranet-consulting.at
+43 664 1844234
www.intranet-consulting.at
Mag. Wolfgang Schmidt
Director IT
wolfgang.schmidt@rvs.at
+43 662 8886 12300
www.rvs.at
3

4. Abstract
• Raiffeisen, one of the leading corporate and investment banks in
Austria and among the top players in Central and Eastern Europe,
embarked on a highly "social" banking solution to drive revenue and
efficiency.
• The session will comprise a presentation of a successful business
concept, a solution overview as well as live demonstration of use
cases. The concepts will cover enabling key banking roles involved
with Customer Relationship Management, Sales & Marketing,
Financial Planning and Advisory as well as core business transactions
(e.g. customer setup, account opening, Loans, investment banking,
etc.).
• The solution adapts Web 2.0 concepts and technologies such as
sales-wikis, blogs, feeds, tags and social media to enhance creativity,
information sharing and most notably, collaboration among customers,
partners and bank employees.

5. Agenda
• Profile Raiffeisen Salzburg
• Business Solutions and Business Outcomes
• „i-Bank“ – The Integrated Banking Desktop
• Managing Information Overflow and Processes
• i-Bank 2.0 – Social CRM, project “safebook”
5

6. i-Bank 2.0 and Project „safebook“
Social Application For Enterprises
safebook
safe secure social semantic

7. i-Bank 2.0 - New Ways in Banking
Project „safebook“

8. i-Bank 2.0 and „safebook“ brings the Best of
the Consumer Web to Banking Business
Selling experience Analytics
Recommender Engine
Social Networking
Genius
Tagging, Rating,
Real Time conversation,
Subscription
micro blogging
Jeder kann mit seinem User Experience
Wissen beitragen Oberflächen

9. i-Bank 2.0 and „safebook“ brings the Best
of the Consumer Web to Banking Business
• i-Tweet (Live-feeds, follow People, Apps, Content, anything)
• Recommender Engine („Other Customers also Bought…“)
• Produpedia (sales-wiki)
• i-Bank Mobile (browser-based for iPhone, Android, Blackberry)
• Biostructural Analysis (personality structure of Clients)

10. Liv
eD
em
o

14. i-Bank Mobile Solutions

15. Questions?
„Clean-up“ your Processes
i-Bank 2.0 – social CRM

16. Thank You !!!
Note: Look inside „i-Bank“ live in Austria or in the
European Banking Industry Solution Center
IBM Barcelona
w w w .i-Bank.at