Reference/Case study for i-Bank & safebook

400 views

Published on

An IT support organization for banks in Austria improves competitiveness, enhances service quality and achieves better marketing and sales efficiency when it engages IBM Business Partner Intranet Software & Consulting GmbH to implement the universal banking front-end i-Bank software, based on IBM Lotus Domino and IBM Lotus Notes software.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
400
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Reference/Case study for i-Bank & safebook

  1. 1. Reference for: Raiffeisenverband Salzburg http://w3-01.ibm.com/sales/references/crdb/ibmref.nsf/allbydocid/0G... IBM Client Reference Raiffeisenverband Salzburg Synopsis: An IT support organization for banks in Austria improves competitiveness, enhances service quality and achieves better marketing and sales efficiency when it engages IBM Business Partner Intranet Software & Consulting GmbH to implement the universal banking front-end i-Bank software, based on IBM Lotus Domino and IBM Lotus Notes software Location: Salzburg, Austria Industry: Banking URL: http://www.rvs.at Client Background: Located in Salzburg, Austria, Raiffeisenverband Salzburg (RVS) is an IT provider for small to midsize Raiffeisen-branded banks. As a subsidiary of Raiffeisen Zentralbank Oesterreich AG, RVS owns and manages 46 warehouses that store agricultural goods. Business Need: Raiffeisenverband Salzburg (RVS) had much work in the back office and many different data sources. Furthermore, its software was hard to handle. The company lacked: - An overall view of its customers - An illustration of cross-selling potentials - A guided sales-process - Campaign management - A Web 2.0 user experience - Collaboration inside the business processes, with the exception of email - Social media awareness. Moving forward, RVS was looking for a solution that would help it improve competitiveness, enhance service quality and achieve better marketing and sales efficiency. Solution: To meet business challenges, RVS worked with IBM Business Partner Intranet Software & Consulting GmbH to implement the universal banking front-end i-Bank software, and the composite desktop for customer relationship management (CRM), sales and marketing, financial planning, and advisory, as well as processing of core business transactions such as customer setup, account opening, loans, investment banking and more. i-Bank 2.0 software and the new safebook, Social Apps for Enterprises, adopts Web 2.0 technologies. It is built atop the robust and secure IBM Lotus Domino and IBM Lotus Notes software, and it is in line with the concept and a proof of vision of IBM Project Vulcan. Lotus Domino and Lotus Notes software are the communication database, distribution and integrated workflow tool to operate the i-Bank software. The safebook brings the best of the consumer web to businesses, such as the selling experience of eBay or the idea of product recommendations like Amazon or iTunes provide. This helps lead RVS to more business success on campaigns or during financial advisory processes. The i-Bank software1 of 2 18.01.2011 11:51
  2. 2. Reference for: Raiffeisenverband Salzburg http://w3-01.ibm.com/sales/references/crdb/ibmref.nsf/allbydocid/0G... starts to look and act more like Facebook or Twitter and allows the company to efficiently integrate people, content and applications. The concept of safebook furthermore allows banks to quickly follow colleagues or experts across the organization and collaborate with them. Benefits of the Solution: By engaging IBM Business Partner Intranet Software & Consulting GmbH to implement the universal banking front-end i-Bank software, based on IBM Lotus Domino and IBM Lotus Notes software, RVS improved competitiveness, enhanced service quality and achieved better marketing and sales efficiency. According to the benchmark test from Gartner Group, RVS ranked No. 1 compared with seven Swiss banks, based on software capabilities, productivity, costs and alike.2 of 2 18.01.2011 11:51

×