The document introduces Ben Wightwick and the company HighQ, which provides secure enterprise collaboration platforms. HighQ has a global client base including 17 of the top 20 UK law firms. It offers cloud-based solutions like HighQ Collaborate for secure document exchange and collaboration, and HighQ Publisher for professional services marketing. The document discusses how knowledge management has evolved from KM 1.0's focus on culture and understanding to KM 2.0's emphasis on social, cloud, and consumer-driven technologies. It argues that knowledge management solutions must now incorporate social features to meet modern expectations of easy and simple IT.

1. IBA Know How
Sub-committee
Secure client portals and collaborative
KH instruments and tools
highqsolutions.com

2. Introduction
Ben Wightwick
Head of Consulting, HighQ
‣ Background in legal, technology and social
‣ HighQ is a leading provider of secure
enterprise collaboration and publishing
platforms to the legal, banking and
government sectors.
Photo by Ben Wightwick

3. HighQ
Global client base
‣ Offices in UK, Europe, US, Australia, India
‣ 70+ deployments worldwide
‣ Legal, financial, government sectors
‣ 17 of the top 20 UK law firms

4. HighQ
Secure cloud-based solutions
‣ HighQ Collaborate
Unique combination of secure document exchange and
enterprise social collaboration tools
‣ HighQ Publisher
Integrated marketing and publishing platform for
professional services organisations
‣ HighQ Dataroom
High performance ad-hoc data room service for legal,
financial, life sciences and other sectors
highqsolutions.com

5. Some of our clients
highqsolutions.com

6. Mission
“ To be one of the leading providers
of secure enterprise collaboration
software in the cloud and allow
people to share information and
collaborate with anyone, anywhere.
highqsolutions.com

7. Case Studies
‣ A&O - Document exchange
‣ MoFo - Productise Knowledge
‣ Linklaters - Client Knowledge Portal
Photo by Ben Wightwick

8. The legal market changing
‣ Client expectations
‣ ABS
‣ AFA
‣ Technology
Photo by Mike Kirtley

9. KM 1.0 - The building blocks
‣ Culture
‣ Understanding
‣ Establish
‣ Evolve
Photo by Snapclicktripod

10. KM 2.0 - The future
‣ Cloud computing
‣ Social
‣ Consumerisation
‣ UX
‣ BYOD
‣ Gamification
Photo by Kevin Dooley

11. Social
“ If what you are doing in IT or KM
doesn't have social in it then stop and
start again. It’s as simple as that.
highqsolutions.com
Pete Williams, Deloitte
”

12. Consumerisation
“ Today's highly mobile, social cloud
has set everyone's expectations
for how easy, powerful, and
simple IT can be. The genie will
never be put back into the bottle.
Dion Hinchcliffe
Photo by Ben Wightwick

13. Demo - Collaborate V3

14. Summary
‣ KM has changed
‣ Delivery methods are changing
‣ Value proposition is changing
Photo by Ben Wightwick

15. Further learning
‣ Mary Abraham - http://aboveandbeyondkm.com/
‣ 3 Geeks - http://www.geeklawblog.com
‣ ILTA KM - http://km.iltanet.org/
‣ Nick Milton (Knoco) - http://www.nickmilton.com/
‣ Patrick DiDomenico - http://lawyerkm.com/
‣ Dion Hinchcliffe - http://www.zdnet.com/blog/
Photo by Marta Mela

16. Questions
info@highqsolutions.com
@BenWightwick
http://www.slideshare.net/benwightwick