This document outlines a presentation on UX debt given by Andrew Wright. It defines UX debt as missed opportunities that compromise the usability of a design. There are two types of UX debt - intentional, which results from constraints like limited time or budget, and unintentional, which stems from misunderstanding users. Examples show how collecting feedback from users can help identify unintentional UX debt. The presentation provides tips for assessing UX debt and a three step process for addressing issues found: 1) determine where UX debt exists, 2) compare importance versus severity, and 3) prioritize and fix higher impact problems. Overall it promotes being deliberate and paying attention to catch UX debt before it grows.
Découvrez les fondamentaux de l'approche du design UX. Vous verrez comment concevoir une expérience globale grâce aux différentes méthodes qui constituent un processus de design.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
Découvrez les fondamentaux de l'approche du design UX. Vous verrez comment concevoir une expérience globale grâce aux différentes méthodes qui constituent un processus de design.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
A presentation on UX Experience Design: Processes and Strategy by Dr Khong Chee Weng from Multimedia University at the UX Indonesia-Malaysia 2014 that was conducted on the 26th April 2014 in the Hotel Bidakara, Jakarta, Indonesia.
Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
What’s the difference between a UX and UI designer? (Part two)iFactory Digital
Welcome to the second instalment in our series on UX and UI design. We’re here to help you spot the difference between these two types of design so you can understand what kind of designer you need and when.
https://ifactory.com.au/news/whats-difference-between-ux-and-ui-designer-part-two
- what is UX?
- why is it important?
- a brief history and future of UX
- general ux principles
- enterprise ux
- ux project approach
- ui design principles
- ux tools
The terms UI and UX (design) are very often and
used as a single term by many people or designers.
The first thing we need to know straight is that UI
and UX are not the same.
Design is a rather broad and huge term. When
someone says “I’m a designer,” it is not that clear
what they actually do. There are a number of
different responsibilities term designer. There are
many aspects of design now a days.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
How do you find the right people for a balanced, effective, and powerful UX team? What traits and skills do you look for? This presentation by Darren Hood (Manager of UX at Bosch and Adjunct Professor at Kent State University) provides some not-so-common insight on how to properly recruit and identify the right members for a powerful UX team.
Design and its fundamental process have changed with time, growing challenges among the users, devices and different platforms for UI and UX process.
In Design Fundamentals, a day-long thorough workshop, we will try to understand the fundamentals of UI and UX process, and follow the standard process and approaches to create a user-centric design. With basic Design Principles as the the backbone for our design, of course!
Competitive Analysis: Strategic UX Spy Games - Lyle KantrovichUXPA International
A Competitive Analysis is a great way UX teams can benchmark, generate ideas, learn about users, and stretch their thinking about design and UX strategy. A UX-centric competitive analysis is very different than what you’ll find outlined in any business book. This presentation outlines an approach for conducting competitive analysis even if your company or product “has no competitors”. This session will show you what a competitive analysis is, why it’s useful, when to do one, how to do it, and what the deliverable should include. You’ll also learn how a competitive analysis can help reinvigorate your organization’s focus on UX.
A presentation on UX Experience Design: Processes and Strategy by Dr Khong Chee Weng from Multimedia University at the UX Indonesia-Malaysia 2014 that was conducted on the 26th April 2014 in the Hotel Bidakara, Jakarta, Indonesia.
Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
What’s the difference between a UX and UI designer? (Part two)iFactory Digital
Welcome to the second instalment in our series on UX and UI design. We’re here to help you spot the difference between these two types of design so you can understand what kind of designer you need and when.
https://ifactory.com.au/news/whats-difference-between-ux-and-ui-designer-part-two
- what is UX?
- why is it important?
- a brief history and future of UX
- general ux principles
- enterprise ux
- ux project approach
- ui design principles
- ux tools
The terms UI and UX (design) are very often and
used as a single term by many people or designers.
The first thing we need to know straight is that UI
and UX are not the same.
Design is a rather broad and huge term. When
someone says “I’m a designer,” it is not that clear
what they actually do. There are a number of
different responsibilities term designer. There are
many aspects of design now a days.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
How do you find the right people for a balanced, effective, and powerful UX team? What traits and skills do you look for? This presentation by Darren Hood (Manager of UX at Bosch and Adjunct Professor at Kent State University) provides some not-so-common insight on how to properly recruit and identify the right members for a powerful UX team.
Design and its fundamental process have changed with time, growing challenges among the users, devices and different platforms for UI and UX process.
In Design Fundamentals, a day-long thorough workshop, we will try to understand the fundamentals of UI and UX process, and follow the standard process and approaches to create a user-centric design. With basic Design Principles as the the backbone for our design, of course!
Competitive Analysis: Strategic UX Spy Games - Lyle KantrovichUXPA International
A Competitive Analysis is a great way UX teams can benchmark, generate ideas, learn about users, and stretch their thinking about design and UX strategy. A UX-centric competitive analysis is very different than what you’ll find outlined in any business book. This presentation outlines an approach for conducting competitive analysis even if your company or product “has no competitors”. This session will show you what a competitive analysis is, why it’s useful, when to do one, how to do it, and what the deliverable should include. You’ll also learn how a competitive analysis can help reinvigorate your organization’s focus on UX.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
User Experience Debt: Creating awareness and acting on missed opportunities.
1. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
UX Debt
Creating awareness and
acting on missed opportunities.
@andrewjwright
#uxdebt
2. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Picture someone
you’ve borrowed
something from.
3. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Imagine that person
was one of
your users.
4. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
I.O.U.
5. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Useful,
Usable, and
Desirable.
We create experiences that are
6. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
recurring problems
• limited time, budget, and resources
compromise the design
• good ideas get lost in the shuffle
• decisions are made without understanding
the impact on the experience
7. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
To improve
your
product,
identify the
threats.
8. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
technical debt - ward cunningham
Carrigg Photography - http://www.carriggphotography.com/
9. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Hierarchy
of Needs
- Aarron Walter
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Intentional
UX Debt
Unintentional
UX Debt
15. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Intentional UX debt is a result of
decisions made based on
project constraints.
16. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Not enough budget, time, or people to
design, test, iterate, and build everything.
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Lots of budget and time but
not enough people.
18. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Budget and more than enough people,
but no time.
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Designers
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Developers
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Executives
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Product
Manager/Owner
25. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Project / Product Lifespan
Intentional UX Debt can be created any time.
26. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Example: JunkMail
27. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
In order to stay in touch with my mom,
as a web-savvy internet user and world traveller,
I want to send email from my browser.
28. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
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It's so frustrating typing my
email in this tiny little box....It's
the worst.
Feedback
33. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
I can't tell if the address I'm
typing is right ‘cause I can’t
see it.
Feedback
34. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
I don't get what happens
when I click 'done'... is it saved
somewhere or something?
Feedback
35. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Time for
some changes,
eh?
36. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
37. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
38. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Perceived UX Debt is the result
of a hunch or hypothesis without
evidence to immediately back
up the claim.
39. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
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42. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
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44. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
#protips
You know you’re creating UX Debt when you hear...
• "we'll fix it later"
• "we'll improve it in release 2"
• "we don't have time"
• "we don't have resources"
• "we can train them on that"
45. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Unintentional UX debt results
from misconceptions about
users and from changes in their
needs, abilities, or expectations
over time.
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Team
47. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Users
48. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Competitors
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Competitors’
Users
Competitors
50. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Project / Product Lifespan
The worst Unintentional UX Debt is created here.
51. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Project / Product Lifespan
UnintentionalUXDebt
Unintentional UX Debt naturally increases over time.
52. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
pinch and zoom
53. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
54. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
There are times when I write all
or part of a message and I just
want to throw it away.
Feedback
55. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
I can't remember anyones’
email address... can I save
them somewhere or
something?
Or maybe you could add that thingy that
Awesomemail has... that'd really help.
Feedback
56. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Sometimes I start writing a
message and I can't send it
right away but I don't want to
have to retype the whole
thing.
Feedback
57. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
58. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
I can't remember anyones’
email address... can I save
them somewhere or
something?
Or maybe you could add that thingy that
Awesomemail has... that'd really help.
Feedback
59. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Image c/o Apple Inc.
http://support.apple.com/kb/ht2486
Interviews
60. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
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2 approaches
to assessing
Unintentional
UX Debt
62. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
1. be deliberate
63. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
2. pay attention
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This lens
is a tool for
betterment.
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Get rid of
UX Debt in
3steps
66. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Determine if and
where UX Debt
exists.
1.
67. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Compare severity
to importance
2.
68. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Make time to fix it3.
69. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Socialize the
concept
+1
70. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
71. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
First you make it work,
then you make it work well,
and then you make it so
people can't imagine life any
other way. That's #UX.
- Karl Fast
73. IA Summit – March 30, 2014 – @andrewjwright #uxdebt
Attributions
Designing for Emotion – Aarron Walter – Hierarchy of (User) Needs
http://www.abookapart.com/products/designing-for-emotion
Public Domain – People designed by Dima Kolchan
Creative Commons – Attribution (CC BY 3.0) – Money Bag designed by Patrick Morrison
from the Noun Project
Creative Commons – Attribution (CC BY 3.0) – Time designed by Wayne Middleton from
the Noun Project
Public Domain – Magnifying Glass – Roy Lichtenstein
http://www.wikipaintings.org/en/roy-lichtenstein/magnifying-glass-1963
Creative Commons – Attribution (CC BY 3.0) – 3 steps
https://www.flickr.com/photos/zen/
Creative Commons – Attribution (CC BY 3.0) – Waterfall
https://www.flickr.com/photos/3sth3r/
Creative Commons – Attribution (CC BY 3.0) – Rapids
https://www.flickr.com/photos/desawindsinger/