The document discusses indoor air quality (IAQ) and indoor environmental quality. It provides background on increased public concern about IEQ over the last decade. Requests to evaluate indoor office environments made up only 8% of total requests in 1980 but 52% by 1990, with indoor air quality problems costing billions in lost productivity. The document outlines IAQ parameters, sources of indoor and outdoor pollutants, and a proactive approach for facility managers to maintain good IAQ through assessing conditions, educating staff, maintaining HVAC systems, managing pollutant sources, and addressing complaints.