The document discusses the development and implementation of a SaaS-based CRM application using Pega in an organization, highlighting the importance of thorough requirements gathering and involvement of business owners, analysts, and developers. It also examines the debate around written corrective feedback (WCF) in second language writing, emphasizing its effects on learners' accuracy and the need for further research. Additionally, it explores the integration of peer feedback in an ESL writing curriculum, investigating its impact on students' perceptions and writing improvement.