iPECS CCS is a contact center suite from Ericsson-LG that is fully integrated with iPECS systems. It provides a comprehensive all-in-one multi-channel contact center solution with features like skills-based routing, reporting, and integration with CRM systems. The suite includes modules for inbound and outbound contact center functions as well as social media and multimedia channels like email, chat, and SMS.
The document discusses building scalable and robust solutions using Service Bus in cloud and server environments. It describes how Service Bus can be used to connect applications, enable hybrid configurations, and support connected client scenarios. Examples are provided around using Service Bus for game stats integration, retail integration, enterprise application integration, and connected client notifications. The key capabilities of Service Bus around messaging, queues, topics, and relays are also summarized.
The document provides an overview of new features in Exchange 2013, including architectural changes, client access improvements, integration with SharePoint and Lync, and administrative tools. Key changes include a simplified two-role architecture using Client Access Servers and Mailbox Servers, public folders now stored in mailboxes, improved compliance features, and tighter integration across Microsoft collaboration products. Administration is now done through a new web-based Exchange Administrative Center.
Build A Flexible Application Infrastructure Environment Web Sphere Connectivi...Carly Snodgrass
The document discusses building a flexible application infrastructure for a payments network. The current network uses many point-to-point connections between applications, making it difficult and costly to improve. The vision is to use an enterprise service bus to connect applications and resources across the enterprise using various protocols and data formats. This would allow connecting anything to anything using fewer connections and enabling existing applications to work seamlessly together. IBM Enterprise Service Bus is presented as a solution that can extend the reach of the network by connecting to a wide variety of enterprise resources, unlike competitors like Microsoft BizTalk Server and Oracle Service Bus which have more limited connectivity.
The document discusses several topics related to server platforms including fabric computing, green capacity, Mac servers, server virtualization issues and vendors, platform staffing ratios, and vendor ratings. It presents an agenda covering major trends and issues, development, ESM/BSM/CMDB, databases, platforms, clients, and storage. One section summarizes fabric computing including goals of flexible, elastic infrastructure and challenges of non-linear performance scaling and security. Another section depicts a fabric computing model as a pool of computing resources rather than isolated server islands.
(How) Does VA Smalltalk fit into today's IT landscapes?Joachim Tuchel
This talk gives a brief overview of today's most imprtant IT Trends, from rich client and rich internet applications to Web Services. Joachim Tuchel shows how VA Smalltalk and it's existing and upcoming features help developers integrate new and existing VA Smalltalk applications into these architectures.
This presentation was given by Joachim Tuchel at the VA Smalltalk Forum Europe 2008 in Frankfurt am Main.
Zimbra Collaboration Suite Vs Microsoft Exchange 2007agileware
The document compares Zimbra Collaboration Suite (ZCS) to Microsoft Exchange 2007. It finds that ZCS provides significant cost savings over Exchange, with lower total cost of ownership, lower upfront costs, and lower ongoing costs for software licenses, servers, storage, and administration. It also finds that ZCS has advanced features for messaging, collaboration, and mobile access that are on par or superior to Exchange. The document includes examples of customers like Food for the Hungry that have successfully adopted ZCS.
This September, Eric Inch presented on behalf of Microsoft at the Heartland Technology Summit.
View the slide deck for an overview of Lync, its client, modalities, architecture, phones, peripherals, and more.
And for further information on this or other Lync topics, visit our blog at www.cdhtalkstech.com.
The document discusses building scalable and robust solutions using Service Bus in cloud and server environments. It describes how Service Bus can be used to connect applications, enable hybrid configurations, and support connected client scenarios. Examples are provided around using Service Bus for game stats integration, retail integration, enterprise application integration, and connected client notifications. The key capabilities of Service Bus around messaging, queues, topics, and relays are also summarized.
The document provides an overview of new features in Exchange 2013, including architectural changes, client access improvements, integration with SharePoint and Lync, and administrative tools. Key changes include a simplified two-role architecture using Client Access Servers and Mailbox Servers, public folders now stored in mailboxes, improved compliance features, and tighter integration across Microsoft collaboration products. Administration is now done through a new web-based Exchange Administrative Center.
Build A Flexible Application Infrastructure Environment Web Sphere Connectivi...Carly Snodgrass
The document discusses building a flexible application infrastructure for a payments network. The current network uses many point-to-point connections between applications, making it difficult and costly to improve. The vision is to use an enterprise service bus to connect applications and resources across the enterprise using various protocols and data formats. This would allow connecting anything to anything using fewer connections and enabling existing applications to work seamlessly together. IBM Enterprise Service Bus is presented as a solution that can extend the reach of the network by connecting to a wide variety of enterprise resources, unlike competitors like Microsoft BizTalk Server and Oracle Service Bus which have more limited connectivity.
The document discusses several topics related to server platforms including fabric computing, green capacity, Mac servers, server virtualization issues and vendors, platform staffing ratios, and vendor ratings. It presents an agenda covering major trends and issues, development, ESM/BSM/CMDB, databases, platforms, clients, and storage. One section summarizes fabric computing including goals of flexible, elastic infrastructure and challenges of non-linear performance scaling and security. Another section depicts a fabric computing model as a pool of computing resources rather than isolated server islands.
(How) Does VA Smalltalk fit into today's IT landscapes?Joachim Tuchel
This talk gives a brief overview of today's most imprtant IT Trends, from rich client and rich internet applications to Web Services. Joachim Tuchel shows how VA Smalltalk and it's existing and upcoming features help developers integrate new and existing VA Smalltalk applications into these architectures.
This presentation was given by Joachim Tuchel at the VA Smalltalk Forum Europe 2008 in Frankfurt am Main.
Zimbra Collaboration Suite Vs Microsoft Exchange 2007agileware
The document compares Zimbra Collaboration Suite (ZCS) to Microsoft Exchange 2007. It finds that ZCS provides significant cost savings over Exchange, with lower total cost of ownership, lower upfront costs, and lower ongoing costs for software licenses, servers, storage, and administration. It also finds that ZCS has advanced features for messaging, collaboration, and mobile access that are on par or superior to Exchange. The document includes examples of customers like Food for the Hungry that have successfully adopted ZCS.
This September, Eric Inch presented on behalf of Microsoft at the Heartland Technology Summit.
View the slide deck for an overview of Lync, its client, modalities, architecture, phones, peripherals, and more.
And for further information on this or other Lync topics, visit our blog at www.cdhtalkstech.com.
1) Tony Harrop and Jeremy Vickers presented on building a high-volume, low-latency transaction processing platform called LiquidityHub to automate interest rate swaps.
2) Key challenges included maintaining sub-100ms latency, reliability of no lost transactions, and integrating with dealers and distributors while achieving 99.99% availability.
3) Detica helped implement the solution using an event-driven architecture with technologies like Fiorano and WebLogic Real Time to meet performance targets and scale to over 25,000 messages per second.
Lync Server 2010: High Availability [I3004] Fabrizio Volpe
stores information about the Lync Assistant application
Archiving: stores information about the Lync Archiving application
Monitoring: stores information about the Lync Monitoring application
Compliance: stores information about the Lync Compliance application
Conferencing: stores information about the Lync Conferencing application
Edge: stores information about the Lync Edge application
Exchange: stores information about the Lync Exchange integration application
External: stores information about the Lync External application
Federation: stores information about the Lync Federation application
IM: stores information about the Lync IM application
Provisioning: stores information about the Lync Provisioning application
Voice: stores information about
This document discusses high availability and resiliency strategies for Microsoft Lync Server 2010. It covers resiliency architectures for branch offices and data centers. For branch offices, it describes the Survivable Branch Appliance which provides basic voice functionality when the WAN is down. For data centers, it explains how Lync pools can fail over to a backup data center and how "paired Standard Edition pools" provide resiliency. The document aims to outline resiliency architectures and capabilities for branch offices and data centers.
The document introduces the Silverlight Cookbook, which provides recipes for building Silverlight applications using practices like MVVM, coroutines, commanding, querying, and domain events. It discusses traditional and recommended Silverlight architectures, and frameworks that can be used like Caliburn Micro, AutoFac, and NHibernate. The presentation provides background on these topics and examples from the Silverlight Cookbook.
This document discusses IBM SmartCloud Notes mail routing. It provides an overview of IBM SmartCloud Notes, including email hygiene, email retention, and configurations for hybrid and hosted environments. It then describes the routing topology and server roles. The rest of the document discusses various mail flow scenarios for hosted-only, hybrid, and typical hybrid environments. It also addresses some common issues, cases, and best practices. Useful URLs are provided at the end.
The CIBER / CA partnership & Why CIBER is moving to Nimsoft MonitorCA Nimsoft
Tony Testa's n•fluence 2012 presentation, outlining CIBER's choice of Nimsoft Monitor.
For more information, visit: http://www.nimsoft.com/solutions/nimsoft-monitor.html.
The document discusses next generation business continuity solutions from HP. It addresses problems with traditional SAN storage not meeting the needs of server virtualization, high availability, and disaster recovery. HP P4000 G2 SAN solutions are presented as scalable storage optimized for virtualization that provide comprehensive high availability even across multiple sites, efficient disaster recovery through space-saving snapshots and clones, and cost-effective virtual SAN appliance software for remote sites.
The document discusses 3rdwave's Global Commerce Management (GCM) solution for command and control of global procurement to pay (P2P) processes. It provides seamless integration of resources to view, decide, and act across the global supply chain. Key capabilities include standardized automated global P2P processes, global inventory and spend visibility, centralized customs and compliance management, and comprehensive cost management. Organizations implementing 3rdwave GCM have seen significant improvements in operating efficiency, inventory reduction, asset utilization, and total landed costs.
The document discusses Nimsoft's monitoring solution for Citrix XenDesktop virtual desktop infrastructure (VDI) environments. It provides an overview of Nimsoft's monitoring capabilities, architecture, and probes relevant for XenDesktop. Examples are given of Nimsoft dashboards that provide unified views of performance and status for XenDesktop hosts, machines, NetApp storage, and FlexPod environments. The solution aims to provide flexible, scalable, end-to-end monitoring of all physical, virtual, and cloud components involved in XenDesktop VDI deployments.
This document discusses the role of Diameter signaling controllers in mobile networks. Diameter controllers help address challenges around scalability, interoperability, overload, and security for Diameter signaling, which is used for subscriber authentication, authorization, location updates, and session quality of service and charging in LTE and IMS networks. Diameter signaling controllers provide routing, traffic control, security, and interworking functions to help service providers manage Diameter interfaces across vendors and networks.
Acme Packet Presentation Materials for VUC June 18th 2010Michael Graves
1) The document discusses Acme Packet's enterprise session border controller (SBC) solutions which control four IP network borders, including SIP trunking, private networks, public internet, and hosted services.
2) It provides an overview of Acme Packet's SBC product portfolio including the Net-Net product family and their session capacity, throughput, and features for securing SIP trunking and enabling interoperability.
3) The SBC helps secure SIP trunking by acting as an application layer gateway, providing dynamic port control, full SIP firewalling, and DDOS protection to establish a "defense in depth" security model for SIP trunk traffic.
A FRAMEWORK FOR MOBILE VIDEO STREAMING AND VIDEO SHARING IN CLOUDJournal For Research
The transmission of data has grown over years in all the streams of technology. Video and image data plays a very important position in communication around the globe. The usage of Medias over mobile devices had exploded years ago in technology. However, the usage of traditional network connecting protocols and the service providers are providing lack of quality in services. As the number of users who uses mobile phones is increasing day by day the video traffic over network is also increasing thereby causes disruption in the service which is caused by low bandwidth. Due to this disruption the wireless cannot able to satisfy the users demand for video streaming which eventually causes long buffering time. Influencing cloud computing knowledge to gain advantage over this issue we suggest two solutions. i) Mobile Video Streaming (MoV) and Social Video Sharing (SoV). MoV will create a private cloud for each mobile user which adjusts the bit rate based on return value using scalable video coding technique to improve the scalability and efficient utilization of bandwidth. SoV uses the agent to pre fetch the video data for effective sharing and to reduce the buffering time.
The document proposes a bandwidth exchange that allows network operators to monetize excess bandwidth capacity. It involves operators publishing available capacity on a marketplace portal called CloudStreet. A trading engine then standardizes capacity into tradable securities that are traded on an exchange. When orders are placed, an automation platform provisions the network to fulfill the orders. This allows operators to treat bandwidth as a commodity that can be traded, while enterprises obtain bandwidth on demand.
Building Cloud-ready Video Transcoding System for Content Delivery Networks (...Zhenyun Zhuang
GLOBECOM 2012
Video streaming traffic of both VoD (Video on
Demand) and Live is exploding. Various types of businesses
and many people are relying on video streaming to attract
customers/users and for other purposes. Given the vast number
of video stream formats (e.g., MP4, FLV) and transmission
protocols (e.g., HTTP, RTMP, RTSP) for supporting varying
types of playback terminals (particularly mobile devices such as
iphone/ipad and Android phones), video content providers often
need to transcode videos to multiple formats in order to stream
to different types of users.
Being time-sensitive and requiring high bandwidth, video
streaming exerts high pressure on underlying delivery networks.
Content Delivery Network (CDN) providers can help their
customers quickly and reliably distribute stream contents to end
users. In addition to distributing video streams, CDN providers
typically allow their customers to perform video transcoding on
CDN platforms. With the high volume of video streams and the
bursty transcoding workload, CDN providers are eager to deploy
elastic and optimized cloud-based transcoding platforms.
IBM Managed Hosting - Linux virtual serviceswebhostingguy
This document provides an overview of IBM's Linux virtual services solution. The solution allows customers to replace physical servers with virtual servers running Linux on IBM zSeries mainframes. Key aspects include:
- Virtual servers are isolated and secured within virtual "cages" on the mainframe.
- Customers pay based on the processing, storage, and networking capacity needed via "service units".
- The solution provides reliability, scalability, reduced costs, and simplified management compared to physical servers.
The document discusses the architecture of the SAP R/3 system, including its use of middleware to enable portability across platforms and support for various technologies. It describes the preferred 3-tier client-server model and benefits of multiple application servers. The document also outlines SAP's evolving strategy and technologies like NetWeaver and how they are moving toward more open standards and web-based solutions.
The document discusses different server deployment options including rackmounts, blades, and applications. It describes the evolution of server deployment from standalone racks to unified computing systems that integrate servers, networking, storage, and virtualization. Cisco's Unified Computing System aims to reduce infrastructure costs and management complexity through a unified fabric and embedded management.
Webinar: Building Blocks for the Future of TelevisionDataStax
At Comcast we are working on the future of television. Change and innovation are happening more rapidly than ever thanks to the cloud based X1 platform which is gradually replacing the legacy set top box installation base. The transition requires us to find innovative solutions to tough design problems around availability and scale. This webinar will present a detailed look at the X1 DVR service as a case study of how CMB and Cassandra can be part of a solution to these problems. A brief high-level overview of the X1 platform will also be provided for context.
Join the webinar, and you’ll learn:
- High-level overview of the new X1 platform
- How Cassandra provides availability and scale for large distributed architectures across data center
- X1 DVR as a use case of CMB and Cassandra at Comcast
ESKA® CDS is a content delivery system that allows telecom companies to manage and control the delivery of mobile content like text, video, and ringtones. It delivers the right content to customers on the right device at the right time. The system supports multiple content types, extensive reporting, and flexible delivery methods including scheduled pushes, on-arrival pushes, and on-request delivery. It also enables promotions, charging, and provisioning interfaces for subscribers to manage their content.
This document discusses challenges and solutions related to telecommunications companies providing over-the-top (OTT) services and infrastructure. It outlines how Acme Packet, a session delivery network solutions leader, can help telcos enable OTT services through practical and scalable core session management, service quality, security, and regulatory compliance capabilities. The document also examines web-like architectures for telco OTT services and how Acme Packet's solutions allow services to rapidly scale and adapt while maintaining ecosystem interoperability.
Convergence of digital information has been initiated a couple decades ago. Practically, almost all networks have now been utilising Internet Protocol. However, networks, applications, and contents managements vary by the nature of service types: IMS, SDP, IPTV, etc. Should another convergence be arranged to unify the management of the entire network for optimal results?
AME-1936 : Enterprise Messaging for Next-Generation Core Bankingwangbo626
- The document discusses enterprise messaging solutions for next generation core banking systems. It addresses four key challenges: maximizing return on investment, enabling new business adoption, achieving extreme performance and scalability, and meeting other special requirements.
- For each challenge, the document outlines requirements and proposes approaches. Solutions discussed include using IBM MQ for universal connectivity, mobile push solutions based on MQTT/Messagesight, MQ deployment on cloud, and MQ performance tuning for active-active configurations. The document emphasizes balancing technical and business requirements.
1) Tony Harrop and Jeremy Vickers presented on building a high-volume, low-latency transaction processing platform called LiquidityHub to automate interest rate swaps.
2) Key challenges included maintaining sub-100ms latency, reliability of no lost transactions, and integrating with dealers and distributors while achieving 99.99% availability.
3) Detica helped implement the solution using an event-driven architecture with technologies like Fiorano and WebLogic Real Time to meet performance targets and scale to over 25,000 messages per second.
Lync Server 2010: High Availability [I3004] Fabrizio Volpe
stores information about the Lync Assistant application
Archiving: stores information about the Lync Archiving application
Monitoring: stores information about the Lync Monitoring application
Compliance: stores information about the Lync Compliance application
Conferencing: stores information about the Lync Conferencing application
Edge: stores information about the Lync Edge application
Exchange: stores information about the Lync Exchange integration application
External: stores information about the Lync External application
Federation: stores information about the Lync Federation application
IM: stores information about the Lync IM application
Provisioning: stores information about the Lync Provisioning application
Voice: stores information about
This document discusses high availability and resiliency strategies for Microsoft Lync Server 2010. It covers resiliency architectures for branch offices and data centers. For branch offices, it describes the Survivable Branch Appliance which provides basic voice functionality when the WAN is down. For data centers, it explains how Lync pools can fail over to a backup data center and how "paired Standard Edition pools" provide resiliency. The document aims to outline resiliency architectures and capabilities for branch offices and data centers.
The document introduces the Silverlight Cookbook, which provides recipes for building Silverlight applications using practices like MVVM, coroutines, commanding, querying, and domain events. It discusses traditional and recommended Silverlight architectures, and frameworks that can be used like Caliburn Micro, AutoFac, and NHibernate. The presentation provides background on these topics and examples from the Silverlight Cookbook.
This document discusses IBM SmartCloud Notes mail routing. It provides an overview of IBM SmartCloud Notes, including email hygiene, email retention, and configurations for hybrid and hosted environments. It then describes the routing topology and server roles. The rest of the document discusses various mail flow scenarios for hosted-only, hybrid, and typical hybrid environments. It also addresses some common issues, cases, and best practices. Useful URLs are provided at the end.
The CIBER / CA partnership & Why CIBER is moving to Nimsoft MonitorCA Nimsoft
Tony Testa's n•fluence 2012 presentation, outlining CIBER's choice of Nimsoft Monitor.
For more information, visit: http://www.nimsoft.com/solutions/nimsoft-monitor.html.
The document discusses next generation business continuity solutions from HP. It addresses problems with traditional SAN storage not meeting the needs of server virtualization, high availability, and disaster recovery. HP P4000 G2 SAN solutions are presented as scalable storage optimized for virtualization that provide comprehensive high availability even across multiple sites, efficient disaster recovery through space-saving snapshots and clones, and cost-effective virtual SAN appliance software for remote sites.
The document discusses 3rdwave's Global Commerce Management (GCM) solution for command and control of global procurement to pay (P2P) processes. It provides seamless integration of resources to view, decide, and act across the global supply chain. Key capabilities include standardized automated global P2P processes, global inventory and spend visibility, centralized customs and compliance management, and comprehensive cost management. Organizations implementing 3rdwave GCM have seen significant improvements in operating efficiency, inventory reduction, asset utilization, and total landed costs.
The document discusses Nimsoft's monitoring solution for Citrix XenDesktop virtual desktop infrastructure (VDI) environments. It provides an overview of Nimsoft's monitoring capabilities, architecture, and probes relevant for XenDesktop. Examples are given of Nimsoft dashboards that provide unified views of performance and status for XenDesktop hosts, machines, NetApp storage, and FlexPod environments. The solution aims to provide flexible, scalable, end-to-end monitoring of all physical, virtual, and cloud components involved in XenDesktop VDI deployments.
This document discusses the role of Diameter signaling controllers in mobile networks. Diameter controllers help address challenges around scalability, interoperability, overload, and security for Diameter signaling, which is used for subscriber authentication, authorization, location updates, and session quality of service and charging in LTE and IMS networks. Diameter signaling controllers provide routing, traffic control, security, and interworking functions to help service providers manage Diameter interfaces across vendors and networks.
Acme Packet Presentation Materials for VUC June 18th 2010Michael Graves
1) The document discusses Acme Packet's enterprise session border controller (SBC) solutions which control four IP network borders, including SIP trunking, private networks, public internet, and hosted services.
2) It provides an overview of Acme Packet's SBC product portfolio including the Net-Net product family and their session capacity, throughput, and features for securing SIP trunking and enabling interoperability.
3) The SBC helps secure SIP trunking by acting as an application layer gateway, providing dynamic port control, full SIP firewalling, and DDOS protection to establish a "defense in depth" security model for SIP trunk traffic.
A FRAMEWORK FOR MOBILE VIDEO STREAMING AND VIDEO SHARING IN CLOUDJournal For Research
The transmission of data has grown over years in all the streams of technology. Video and image data plays a very important position in communication around the globe. The usage of Medias over mobile devices had exploded years ago in technology. However, the usage of traditional network connecting protocols and the service providers are providing lack of quality in services. As the number of users who uses mobile phones is increasing day by day the video traffic over network is also increasing thereby causes disruption in the service which is caused by low bandwidth. Due to this disruption the wireless cannot able to satisfy the users demand for video streaming which eventually causes long buffering time. Influencing cloud computing knowledge to gain advantage over this issue we suggest two solutions. i) Mobile Video Streaming (MoV) and Social Video Sharing (SoV). MoV will create a private cloud for each mobile user which adjusts the bit rate based on return value using scalable video coding technique to improve the scalability and efficient utilization of bandwidth. SoV uses the agent to pre fetch the video data for effective sharing and to reduce the buffering time.
The document proposes a bandwidth exchange that allows network operators to monetize excess bandwidth capacity. It involves operators publishing available capacity on a marketplace portal called CloudStreet. A trading engine then standardizes capacity into tradable securities that are traded on an exchange. When orders are placed, an automation platform provisions the network to fulfill the orders. This allows operators to treat bandwidth as a commodity that can be traded, while enterprises obtain bandwidth on demand.
Building Cloud-ready Video Transcoding System for Content Delivery Networks (...Zhenyun Zhuang
GLOBECOM 2012
Video streaming traffic of both VoD (Video on
Demand) and Live is exploding. Various types of businesses
and many people are relying on video streaming to attract
customers/users and for other purposes. Given the vast number
of video stream formats (e.g., MP4, FLV) and transmission
protocols (e.g., HTTP, RTMP, RTSP) for supporting varying
types of playback terminals (particularly mobile devices such as
iphone/ipad and Android phones), video content providers often
need to transcode videos to multiple formats in order to stream
to different types of users.
Being time-sensitive and requiring high bandwidth, video
streaming exerts high pressure on underlying delivery networks.
Content Delivery Network (CDN) providers can help their
customers quickly and reliably distribute stream contents to end
users. In addition to distributing video streams, CDN providers
typically allow their customers to perform video transcoding on
CDN platforms. With the high volume of video streams and the
bursty transcoding workload, CDN providers are eager to deploy
elastic and optimized cloud-based transcoding platforms.
IBM Managed Hosting - Linux virtual serviceswebhostingguy
This document provides an overview of IBM's Linux virtual services solution. The solution allows customers to replace physical servers with virtual servers running Linux on IBM zSeries mainframes. Key aspects include:
- Virtual servers are isolated and secured within virtual "cages" on the mainframe.
- Customers pay based on the processing, storage, and networking capacity needed via "service units".
- The solution provides reliability, scalability, reduced costs, and simplified management compared to physical servers.
The document discusses the architecture of the SAP R/3 system, including its use of middleware to enable portability across platforms and support for various technologies. It describes the preferred 3-tier client-server model and benefits of multiple application servers. The document also outlines SAP's evolving strategy and technologies like NetWeaver and how they are moving toward more open standards and web-based solutions.
The document discusses different server deployment options including rackmounts, blades, and applications. It describes the evolution of server deployment from standalone racks to unified computing systems that integrate servers, networking, storage, and virtualization. Cisco's Unified Computing System aims to reduce infrastructure costs and management complexity through a unified fabric and embedded management.
Webinar: Building Blocks for the Future of TelevisionDataStax
At Comcast we are working on the future of television. Change and innovation are happening more rapidly than ever thanks to the cloud based X1 platform which is gradually replacing the legacy set top box installation base. The transition requires us to find innovative solutions to tough design problems around availability and scale. This webinar will present a detailed look at the X1 DVR service as a case study of how CMB and Cassandra can be part of a solution to these problems. A brief high-level overview of the X1 platform will also be provided for context.
Join the webinar, and you’ll learn:
- High-level overview of the new X1 platform
- How Cassandra provides availability and scale for large distributed architectures across data center
- X1 DVR as a use case of CMB and Cassandra at Comcast
ESKA® CDS is a content delivery system that allows telecom companies to manage and control the delivery of mobile content like text, video, and ringtones. It delivers the right content to customers on the right device at the right time. The system supports multiple content types, extensive reporting, and flexible delivery methods including scheduled pushes, on-arrival pushes, and on-request delivery. It also enables promotions, charging, and provisioning interfaces for subscribers to manage their content.
This document discusses challenges and solutions related to telecommunications companies providing over-the-top (OTT) services and infrastructure. It outlines how Acme Packet, a session delivery network solutions leader, can help telcos enable OTT services through practical and scalable core session management, service quality, security, and regulatory compliance capabilities. The document also examines web-like architectures for telco OTT services and how Acme Packet's solutions allow services to rapidly scale and adapt while maintaining ecosystem interoperability.
Convergence of digital information has been initiated a couple decades ago. Practically, almost all networks have now been utilising Internet Protocol. However, networks, applications, and contents managements vary by the nature of service types: IMS, SDP, IPTV, etc. Should another convergence be arranged to unify the management of the entire network for optimal results?
AME-1936 : Enterprise Messaging for Next-Generation Core Bankingwangbo626
- The document discusses enterprise messaging solutions for next generation core banking systems. It addresses four key challenges: maximizing return on investment, enabling new business adoption, achieving extreme performance and scalability, and meeting other special requirements.
- For each challenge, the document outlines requirements and proposes approaches. Solutions discussed include using IBM MQ for universal connectivity, mobile push solutions based on MQTT/Messagesight, MQ deployment on cloud, and MQ performance tuning for active-active configurations. The document emphasizes balancing technical and business requirements.
Stott & May is a specialist recruitment firm focusing on high-frequency resourcing for key accounts. They have a dedicated team of delivery consultants and account managers to service client accounts. Some key aspects that make them different include their speed of response, dedicated account managers, discretion, talent retention expertise, and experienced recruitment specialists. The document provides overviews of their IT infrastructure, software development, risk management, finance technology and other specialty practices. It also includes testimonials praising the skills of some of their consultants.
This document discusses service networking challenges in modern heterogeneous environments and how Consul addresses these challenges through service registry and discovery, a service mesh, and network modernization features. It describes Consul Connect's use of mutual TLS and service intentions to securely connect services across datacenters, as well as progressive delivery using canaries and feature flags. Key Consul capabilities for service networking include service routing, traffic splitting, custom resolution, and integration with Kubernetes.
MSB to Support Carrier Grade ONAP Microservice Architecture with Service MeshHuabing Zhao
The document discusses how the Microservice Bus (MSB) project in ONAP Amsterdam release provides infrastructure to support ONAP's microservices architecture. It describes key MSB components like registry for service information storage, discovery for service lookup, and API gateway for request routing. It outlines plans for MSB in future releases to enhance the microservices infrastructure and provide a service mesh for improved reliability, security, performance, observability and manageability of communication between ONAP microservices.
This document provides an overview of the Content Management Interoperability Services (CMIS) and Java Content Repository (JCR) standards. It introduces CMIS as a specification for interoperability between document management systems, compares it to JCR which defines a content repository model and Java API, and outlines the history and status of both standards. CMIS 1.0 has been released as a baseline, while JCR 2.0 adds new features like improved querying and is finishing development. The two standards are described as complementary with CMIS focusing on document management interoperability and JCR providing a more general purpose content repository infrastructure.
This document provides an agenda and overview of CQ WCM and Connectors. It discusses upcoming releases of CQ WCM that will include features like author clustering, faceted search, and theme support. It also outlines Day's connector architecture, which uses JCR connectors to enable access to legacy content repositories via the JCR API and integrate them into the Day content infrastructure. A demo will show CQ WCM and connector capabilities.
Managing Enterprise Services through Service Versioning & Governance - Impact...Prolifics
Speakers: Brian Bubonic, Huntington National Bank; Emil Thomas, Prolifics
Description: Huntington National Bank is a Midwestern bank headquartered in Columbus, Ohio. Over the past one year, Huntington has been trying to enforce service governance by using IBM SOA products and also by adopting more stricter policies and standards around design, development and usage of the services. With an estimated 500 plus enterprise services to be in Production by the end of 2012 and with challenging requirements to evolve services continually for the various consuming applications, this is no mean feat. In this presentation, we will showcase the challenges faced in the journey, the approaches taken and the benefits achieved with enterprise service versioning and enforcing service governance to achieve enterprise service agility.
This presentation provides an introduction into the newest features of the z/VSE Connectors in z/VSE. It will focus on why and how customers take advantage of these Connectors in a virtualized z/VM environment integrated with Linux or a remote platform.
Janakiram MSV introduced .NET services including Service Bus, Access Control Service, and Workflow Services. Service Bus provides connectivity for applications over the cloud. Access Control Service enables claims-based access control in the cloud. Workflow Services provides infrastructure for hosting and managing workflows on the cloud. The presentation discussed how these services address challenges of distributed computing and provide key building blocks for cloud applications.
1. ONAP was evolving from a "SOA-like" architecture to a "pure microservices" architecture. MSB provided transparent service registration and communication for ONAP microservices.
2. Istio is an open source service mesh that provides reliability, security, observability and manageability for microservices. It introduces a centralized control plane to manage distributed sidecars.
3. Integrating Istio with ONAP would provide benefits like distributed tracing, metrics visibility and service graph for ONAP microservices. It is important to address challenges in supporting multiple network interfaces and coarse-grained services.
[WSO2 API Day Dallas 2019] Cloud-native Integration for the EnterpriseWSO2
This document discusses challenges with application integration in microservices architectures and proposes solutions using a service mesh, integration patterns like CQRS and event sourcing, and tools like WSO2 Micro Integrator and Ballerina. It notes that while service meshes help with infrastructure policies, application integration problems remain. Integration patterns and tools like the Micro Integrator runtime, API microgateway, and Ballerina programming language can help modernize integration and address resiliency, allowing developers to focus on building integrated applications in a container-native way.
Citrix NetScaler is an application delivery controller that provides load balancing, security, and optimization for modern web applications. It can increase application availability and performance while offloading processing from backend servers. NetScaler uses intelligent load balancing, caching, compression and other techniques to speed user access to applications like SharePoint and SAP by 2-5 times. It also provides strong security against web threats through an integrated application firewall.
Do microservices dream about CQRS-ES, Kafka Stream and BPMN ? - Voxxed micros...Cedric Vidal
Like many other software vendors Quicksign has chosen to migrate its SAAS platform from an on-premise monolith to a microservices platform in the Cloud.
Using a modern tech stack including Kafka, Kubernetes, the Camunda BPMN engine and some in-house development we have built a Kappa CQRS-ES multi-tenant platform able to execute BPMN workflows that can discover and consume any microservice registered in a Kubernetes backed extended registry that allows content type and protocol negotiation.
Our platform leverages Kafka Streams to dynamically generate from a reactive stream of workflow events a bespoke REST-API (HATEOAS) representation so as to ease our customers’ integration effort and allow fast iterations.
We propose to briefly introduce the audience to BPMN and then expose the rationale that led us to build this architecture, its advantages in terms of agility and scalability.
The Intelligent Edge - Managing Network Traffic at the Edge at SIPNOC 2018TelcoBridges Inc.
As presented at SIPNOC 2018, a presentation by TelcoBridges and Marcatel telling the story of how to manage excessive network traffic by putting SBCs at the edge using NFV and VNFs.
5. Ipecs ccs Q
› The core of affordable full IP Contact Center Suite
for professional customer service and inbound
call management & reporting.
– Powerful ACD and Skills Based Routing with
variable announcement management options
– Unlimited queues (up to 9,999)
– Unlimited agents per queue
– Announcements & Hold music per queue
– Scheduling and overflow
– Remote & Multi-site support
– Emergency mode
– Multi-media & Social Network options
– Powerful CCS Add-ons
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 5
6. Icc scenario - aa
CCS Q provides typical
AA options:
Inbound 1 – Sales
2 – Support
0 - Reception
Call
3 – Administration
0 – or no entry to Reception
1 - Sales 2 - Support 3 - Administration
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 6
7. Icc scenario - ivr
IVR Pin Code Enquiry for
Smart Routing and retrieval
Inbound Call of customer details from a Database
database
Sales Support Administration
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 7
8. Icc scenario – crm lookup
Example Use Case:
Bronze / Silver / Gold
Accounts
Normal / VIP Customer
Lookup Registered / Unregistered
Inbound
Service CRM
Call with CLI
Customer / Supplier
Support / No Support
Account Manager
Last Answering Agent
Normal VIP Accounts !
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 8
9. Icc scenario - multimedia
Web
Fax Facebook Call
Call-back
CCS Q handles multi-media
and social networking
communication mediums and
distributes by skill to agents
Tele-
Web
Email Twitter Marketing
Chat
Campaign
Sales Service Social Media
Sales Service Sales & Service
callback in queue callback in queue queue overflows
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 9
10. Icc scenario – skill based
routing
Inbound Queue Queue
Call With Skills Assigned Or
Overflow
Passed to highest
skill agent who has
been least busy
Skill L1 Skill L1 Skill L2 Skill L3
BUSY ! BUSY ! BUSY ! BUSY !
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 10
11. Icc scenario – overflow
Call Sales
callback
Sales
Team2
callback Sales
Team3
After Hours
Holiday
No Agents Logged In callback
Max Time in Queue
Max Calls in Queue
Agent : Call Ratio
Emergency Mode
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 11
12. Ipecs ccs DEsk
› Powerful client PC applications for CC agent and supervisor to control
telephony and provide advanced service management and business
efficiency with CRM interface
– Easy and intuitive user interface
– Contact information screen pop up
– A single client to view and control telephone,
calendar, presence, IM, SMS/TXT, contacts
– Dag and drop call control
– Built-in CRM integration interface or
API for back-office application integration
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 12
13. Ipecs ccs report
› A business intelligent that deliver historic and real time information on
business communication, supporting better business analysis and
decision making
– Web based tool
– SQL database and reporting architecture
– Over 130 powerful reports for Inbound
& Outbound CC system performance,
service levels and agent/team evaluation
– Automatic scheduling of reports to print,
email or file (CSV, PDF, Excel)
– API for CRM/DB integration
iPECS CCS Q CCS Report Server CCS Report Web
TAPI Agent
Q
Campaign ODBC Export to
PDF document
SQL
One Server Server
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 13
14. Ipecs ccs report
› Business Intelligent Dashboard
– Dashboard and alert management
– User configurable
– Desktop or web browser based for operation
anywhere
– Figure, grid, bar, pie, speedo, real time graphs
– Alert by sound, color and email
› Playback of optional CCS Record
› Budgeting & cost control management
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 14
16. Call-back in queue
› Call-back in Queue
– When high abandoned rate due to long wait time or not enough agents
› Customers leave the call back information : return number, voice mail or
CLID(default)
› ACD/Skill based call routing to an available outbound agent with the
same position in the queue while the callers need no longer wait
› Advanced features are needed as like CLID indication, Speech
recognition, CCS IVR
Call to CC
Inbound
queue
Press 9 to leave
a Call-back I/B agent
Enter Call-back no., Call back
leave a VM or queue
disconnect
O/B agent
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 16
18. Web call back
› Web Call Back
– Leave the customer information via web site to call back
– Left information is saved in Database server(SQL DB).
– iPECS CCS Q will find a new web-callback and assign to available agent.
– SQL DB Items : ID, Source, StartTime, QueueID, Notes, Type, Status,
Phone, Name, Company
– Agent can see the previous web page that the customer visited.
CCS Agent
Web Server CCS Server
1 2 3 CCS Web
5
www gateway
CCS Q
4
* Customer must develop integration between website
and CCS Desk Web Gateway Database
Server
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 18
19. Web call back
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 19
20. E-mail, fax, VOICE MAIL
queuing
› E-mail, Fax and Voice Mail E-Mail
FAX Server Fax
Queuing VM Server VM
– iPECS CCS Q handle inbound 1. A new e-mail arrives into an inbox that
multi-media including e-mail, Fax is being monitored by CCS Q
and Voice Mail as like voice calls 2. CCS Q creates exact copies of any new e-
Incoming
in queues and route to the best e-mail server
mails to be queued. The original messages
are marked as read and can be kept/deleted.
available agent They can
be the
– CCS Q retrieve the mail from the same
machine
CCS Q
e-mail server and forwards it to
CCS Server
outgoing server to available
agent. 3. The e-mails are forwarded to
the next available agent’s inbox.
– Agent will receive the mail with Outgoing
e-mail server
each message. Available
* Supported inbound Email Server protocols: Agents
. IMAP * Requires Fax server that converts
incoming fax to mail
. MS Exchange (2007/2010/Online Web
Services)
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 20
21. E-mail, fax, VOICE MAIL
queuing
› E-mail, Fax and Voice Mail Queuing
– Supported inbound Email Server protocols:
› IMAP
› Microsoft Exchange (2007/2010/Online Web Services)
– Additional CCS Requirements:
› Agents must have their own email address and email client application.
› CCS Desk agents must be configured with the correct email addresses.
› SMTP Server available to forward the email to agents.
› SMTP Server must accept basic text authentication.
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 21
22. CCS social
› Social Media contact center integration:
Facebook and Twitter
– Enable contact management for Twitter
users via Call back and Facebook
– Get real-time Social Media marketing
statistics and trends when measuring
your Twitter and Facebook response
– Skills-Based Routing for all social Media
requests or posts
› Conditions
– Agent should have its email address and
it should be configured in CCS DESK
administration.
– Separated window service is operated to
support Twitter
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 22
23. CCS social
(FACEBOOK)
› Facebook Call-Back management
– Facebook integration is as per Inbound Email Queue Management.
– Agent must be allowed to reply Facebook email on behalf of the registered
user.
1. A Wall Post / Comment / etc. is 2. Facebook sends 4. The next available agent receives
Mail
made on the Facebook account or notification via e-mail the Facebook notification email and is
Server
page that is monitored by CCS Q able to reply to that message to post
1 2 4
www
CCS Agent
3. E-mail is received into the inbox
monitored by CCS Q. As per Email 3
queuing, CCSQ forwards the email
message to the available agent
CCS Q
CCS Server
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 23
24. CCS social
(Twitter)
› Twitter Call-Back management
– Twitter call back request is supported by CCS Q
Agent
– Proper Tag should be used for call back: “Call!”
– The full message sent by twitter user is displayed
on agent CCS Desk
– Must have Twitter account and authorize CCS
Callback application to access the account
Twitter
www Callback CCS Q
Service
1 2 CCS Server 3 CCS Agent
1. A new mentions the 2. The Twitter call back service
Twitter account that is pulls the tweet and creates a 3. CCS Q forwards the call-back
monitored by CCS Q callback request for CCS Q as request to the available agent
per Web Call-back
Database
Server
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 24
25. CCS web chat
› iPECS CCS Chat provide customers with the superlative service by
enabling Web Chat Instant Messaging and link your website to your
sales and support team.
– Similar lookup with messenger
– Needed IIS (Internet Information Service)
– Greeting message limit: Max 100 characters
– Transfer current chat request to others
CCS Chat receives Communicates to
chat request 4 find an agent
1 www
2 3
Web Server CCS Chat CCS Q
CCS Server
CCS Q notifies the
Web chat session
6 5 available agent
is established
CCS Agent
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 25
26. CCS web chat
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 26
27. CCS web chat
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 27
28. iPECS CCS call
› iPECS CCS Call is the IP multi-media outbound contact center solution
to provides affordable professional telemarketing & outbound
management with reporting solutions for all business.
– Load campaign data from ODBC or directly from selected CRMs
– Skills Based Routing
– Unlimited campaigns
– Unlimited queues (up to 9999)
– Unlimited agents per queue
– Completion Codes
– Automatic and scheduled retry
– Campaign expiry date and scheduling
– Built-in CRM integration for list retrieval
– Historical reporting & Dashboard
– Callback / SMS
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 28
29. iPECS CCS call
› iPECS CCS offers a variety of selection for campaign modes
– Preview (single dial or multi-call mode) mode
– Progressive mode
– Pre-emptive mode
– OutCall mode
› Reporting with CCS Report
– Agent Productivity, Campaign Performance,
Disposition Codes, etc
– Historical & Real-time
– On-demand or Scheduled Delivery
– Business Intelligence Dashboard
– CCS Report API for integration with CRM
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 29
30. iPECS CCS call
› iPECS CCS Call: Preview & Progressive Modes
CRM or
Customer
Database
Disposition Code
entered
Outbound call
is made
Call is
Completed
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 30
33. iPECS CCS call
› iPECS CCS Call with CCS Q
– Seamless blending between inbound & outbound
– No need a separate set of agents for inbound &
outbound
– No need to log out from CCS Q queues to work
on CCS Call campaigns.
– HMP ports can be shared between CCS Q and
CCS Call.
› Screen
– Campaign & agent monitoring for supervisor
– After Call: agent must choose completion code
– CRM screen pop when CCS Call Outbound
Campaign call is assigned to agent. Button to dial
the number is available
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 33
34. iPECS CCS IVR
› Intelligent IVR and business work flow design
– Offer your customers automated services without operator involvement
– Taking care of transactions and services without personal interaction.
– Customer DB or CRM integration, SQL Database architecture
› iPECS CCS IVR with iPECS CCS Q
– CCS Q and CCS IVR can seamlessly blend together
– HMP ports can be shared between CCS Q and CCS IVR
– Send a call from CCS IVR to CCS Q
› Customer identification
› Account verification
– Send a call from CCS Q to CCS IVR
› Payment
› Customer survey
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 34
35. iPECS CCS IVR
› CCS IVR Script Designer
– Scenario using scripts based IVR
– Drag & Drop supported
– Easy to understand with ICON
– Say, Ask number, Record, Make / Hang up call, DB integration, Email, Timer
control, Integrated with CCS Q, control payment and ETC.
– Prompt with TTS (English only) and recorded sound file.
Say Email Make New Call
Record Jump Script Database Result
With Row
Ask Number Timer Stops
Multi Step
IF expression Timer Starts Launcher
Assign Variable Transfer to CCS
Q Make Call
<Script Designer Icons Sample>
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 35
36. iPECS CCS Records
› iPECS CCS voice recording module
USB 2.0
iPECS LIK/CM
CCS Report
NIC Server
PSTN
CCS Q Server
- Trunk Recording One Server
- BRI / PRI CCS Record
Server
IP
SIP Trunk switch switch
Ethernet switch with mirroring
– MP3 or Wav format
– Business Rules Processing & File Naming
– BRI, PRI and SIP Trunk Recording IP phone
CCS Desk
– Record all or Record on Demand CCS Agent
– Playback via CCS Report
– Encrypted recording (3DES)
– Export to WMA format
– Virtual Server is not supported
iPECS CCS Introduction | Ericsson-LG Partners Only | 2012-09-17 | Page 36