The iPass Wi-Fi Cost Index provides average Wi-Fi and Mobile Broadband data costs by region; models cost scenarios for international travelers; and provides insight into the impact of those costs.
This original research document centers primarily around US users travelling internationally and European users who travel both internationally and within Europe. We took this approach because the majority of an organization’s mobility costs are incurred by employees who are most likely to travel often, and beyond their own borders.
The iPass Wi-Fi Cost Index includes basic assumptions about typical business traveler usage and behavior. It documents average data usage and Mobile Broadband costs, breaking them out by region around the world. It also outlines potential savings for organizations using iPass Open Mobile for business traveler Wi-Fi connectivity.
What Do Consumers Want from Public Wi-Fi? Gain Insights from Cisco's Mobile C...Cisco Service Provider
It seems that the iconic “Wi-Fi Here” badge is turning up everywhere these days. Once found on coffee shop windows to indicate that patrons could connect their mobile devices to the Internet, the symbol can now be seen in countless public venues. Wi-Fi can now be found everywhere from retail stores and hotels to airports, doctor’s offices, and even airplanes. Recent Cisco research found that consumers now own an average of three mobile devices each, almost all of which are Wi-Fi capable. ABI Research estimated that there were 4.9 million public hotspots in 2012, which they expect to grow by 30 percent in 2013 to 6.3 million1. It’s no wonder that we are seeing a huge increase in public Wi-Fi hotspots as mobile users look for places to connect their multiple devices when they are away from home or the office.
For many businesses and public locations, providing Wi-Fi to customers has almost become like electricity or water, a cost of doing business. Many service providers are now constructing extensive networks of public Wi-Fi hotspots for use by their mobile or home broadband customers. The intention is to enhance and differentiate their offering, with the goal of retaining their customers’ business. However, very little knowledge is currently available about how consumers are actually using public Wi-Fi and how they view the overall experience. To derive business value from the deployment of Wi-Fi hotspots, businesses and service providers need to better understand how consumers are using public hotspots and what can be done to improve the experience.
To learn more, Cisco conducted a survey of 620 U.S. mobile users to understand their needs and behaviors, current and future use of public hotspots, and unmet demands. The research findings are important, because they can help businesses and service providers understand the size of the opportunity, develop winning strategies, and optimize their Wi-Fi offerings and network deployments to derive greater business value. This document is part of a series presenting 2013 Cisco mobile consumer research findings. Additional white papers cover changing mobile usage and consumer behavior, as well as opportunities in new localized mobile services.
Ericsson ConsumerLab: Internet goes mobile - South AfricaEricsson
Consumers in Sub-Saharan Africa want to be able to keep conversations going with family and friends in different places and stay informed and connected at all times. People are used to being connected to meet personal and professional needs, wherever they are according to reports from Ericsson ConsumerLab.
This Q3 2013 iPass Mobile Workforce Report discusses some fast-changing trends we’re seeing that are affecting the hospitality industry and the use of Wi-Fi in public locations—especially hotels. In this report, you’ll learn that the availability of Wi-Fi is changing the criteria by which mobile workers choose a hotel.
* Quality hotel Wi-Fi: A make-or-break proposition
* Connectivity is almost as important as a good night’s sleep
* Hotel Wi-Fi connectivity: Nothing to write home about
* Free hotel Wi-Fi: You get what you pay for
* Business travelers are distrustful of hotel Wi-Fi security
* Internet in the air - inflight Wi-Fi
* Cost drives Internet usage while traveling
* Is unified communications taking off?
* Work versus leisure travel: Wi-Fi behavior changes
* Tablets: A disruptive force for Wi-Fi connectivity
What Do Consumers Want from Public Wi-Fi? Gain Insights from Cisco's Mobile C...Cisco Service Provider
It seems that the iconic “Wi-Fi Here” badge is turning up everywhere these days. Once found on coffee shop windows to indicate that patrons could connect their mobile devices to the Internet, the symbol can now be seen in countless public venues. Wi-Fi can now be found everywhere from retail stores and hotels to airports, doctor’s offices, and even airplanes. Recent Cisco research found that consumers now own an average of three mobile devices each, almost all of which are Wi-Fi capable. ABI Research estimated that there were 4.9 million public hotspots in 2012, which they expect to grow by 30 percent in 2013 to 6.3 million1. It’s no wonder that we are seeing a huge increase in public Wi-Fi hotspots as mobile users look for places to connect their multiple devices when they are away from home or the office.
For many businesses and public locations, providing Wi-Fi to customers has almost become like electricity or water, a cost of doing business. Many service providers are now constructing extensive networks of public Wi-Fi hotspots for use by their mobile or home broadband customers. The intention is to enhance and differentiate their offering, with the goal of retaining their customers’ business. However, very little knowledge is currently available about how consumers are actually using public Wi-Fi and how they view the overall experience. To derive business value from the deployment of Wi-Fi hotspots, businesses and service providers need to better understand how consumers are using public hotspots and what can be done to improve the experience.
To learn more, Cisco conducted a survey of 620 U.S. mobile users to understand their needs and behaviors, current and future use of public hotspots, and unmet demands. The research findings are important, because they can help businesses and service providers understand the size of the opportunity, develop winning strategies, and optimize their Wi-Fi offerings and network deployments to derive greater business value. This document is part of a series presenting 2013 Cisco mobile consumer research findings. Additional white papers cover changing mobile usage and consumer behavior, as well as opportunities in new localized mobile services.
Ericsson ConsumerLab: Internet goes mobile - South AfricaEricsson
Consumers in Sub-Saharan Africa want to be able to keep conversations going with family and friends in different places and stay informed and connected at all times. People are used to being connected to meet personal and professional needs, wherever they are according to reports from Ericsson ConsumerLab.
This Q3 2013 iPass Mobile Workforce Report discusses some fast-changing trends we’re seeing that are affecting the hospitality industry and the use of Wi-Fi in public locations—especially hotels. In this report, you’ll learn that the availability of Wi-Fi is changing the criteria by which mobile workers choose a hotel.
* Quality hotel Wi-Fi: A make-or-break proposition
* Connectivity is almost as important as a good night’s sleep
* Hotel Wi-Fi connectivity: Nothing to write home about
* Free hotel Wi-Fi: You get what you pay for
* Business travelers are distrustful of hotel Wi-Fi security
* Internet in the air - inflight Wi-Fi
* Cost drives Internet usage while traveling
* Is unified communications taking off?
* Work versus leisure travel: Wi-Fi behavior changes
* Tablets: A disruptive force for Wi-Fi connectivity
This collection contains the process charts for 76 of Orange County's development workflows. Processes include development review, plan review, plat review, permit review, comprehensive planning, addressing, concurrency & impact fee management. Download the PDF document to utilize the hyperlink capabilities by launching SlideShare from the grey LinkedIn icon.
Slides from my keynote w/ Capgemini in Copenhagen - looking at how Microsoft, GE, KLM and Uber use Salesforce Marketing Cloud to innovate, disrupt and build customer relationships faster.
What are the big trends in mobility that will impact you and your business in 2017? What are the things you need to know and the actions you need to take to be successful?
The 2017 mobility trends report by DMI provides insights, research and recommendations on the trends that will impact consumers and organizations and reinvent business. Each trend includes real-life examples.
The presentation this year covers the following areas:
* Customer Experience including innovation, methodologies, multi-channel and IoT
* Big and small data including solving real problems and faster analytics
* Devices including the latest on smartphones, AR/VR and wearables
* Other technologies including winners in the cloud, native-hybrid and progressive web apps and DevOps
* The next big things…
Design Thinking: Finding Problems Worth Solving In HealthAdam Connor
Ideas for new devices and services can come from anywhere. But great ideas come from aligning solutions with real value and desirability for people. Design thinking provides a set of principles and structure that can act as scaffolding for teams to find and understand challenges and opportunities to focus on fan find solutions for.
Slides from 2013 but still relevant to a degree. Are phone companies aligned internally and doing everything they can to make the most of their biggest opportunity.
Y-Roam is a provider of 4G and 3G data services in over 100 countries. Using the revolutionary cloud-sim technology in our new YR4 Mobile Wi Fi device you can stay connected without the risk of excessive data roaming charges. Select from one of our great value worldwide data packages and benefit from a flat rate data charge across the globe.
An expanded view by data plan size, OS, device type and LTEDavid Martin
A report demystifying data usage trends on cellular and Wi-Fi networks with an expanded view by data plan size, OS, device type and LTE. Know more at: http://goo.gl/ZQaZMU
How to maximize mobile website & app ROICompuware APM
Are you maximizing the return on your mobile investment? With mobile services your customers expect quick anytime transactions that work flawlessly.
Failure to identify and resolve a slow – or worse – malfunctioning mobile service will result in lost customers and irreparable brand damage.
Join featured speakers, Julie Ask, VP and Principal Analyst from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- How to quantify the return on investment for your mobile services
- What growing mobile Web adoption and rising customer expectations mean for mobile service owners
- Common challenges that prohibit companies from capitalizing on the mobile opportunity
- Best practices to deliver quality mobile Web and application experiences to all end-users
This collection contains the process charts for 76 of Orange County's development workflows. Processes include development review, plan review, plat review, permit review, comprehensive planning, addressing, concurrency & impact fee management. Download the PDF document to utilize the hyperlink capabilities by launching SlideShare from the grey LinkedIn icon.
Slides from my keynote w/ Capgemini in Copenhagen - looking at how Microsoft, GE, KLM and Uber use Salesforce Marketing Cloud to innovate, disrupt and build customer relationships faster.
What are the big trends in mobility that will impact you and your business in 2017? What are the things you need to know and the actions you need to take to be successful?
The 2017 mobility trends report by DMI provides insights, research and recommendations on the trends that will impact consumers and organizations and reinvent business. Each trend includes real-life examples.
The presentation this year covers the following areas:
* Customer Experience including innovation, methodologies, multi-channel and IoT
* Big and small data including solving real problems and faster analytics
* Devices including the latest on smartphones, AR/VR and wearables
* Other technologies including winners in the cloud, native-hybrid and progressive web apps and DevOps
* The next big things…
Design Thinking: Finding Problems Worth Solving In HealthAdam Connor
Ideas for new devices and services can come from anywhere. But great ideas come from aligning solutions with real value and desirability for people. Design thinking provides a set of principles and structure that can act as scaffolding for teams to find and understand challenges and opportunities to focus on fan find solutions for.
Slides from 2013 but still relevant to a degree. Are phone companies aligned internally and doing everything they can to make the most of their biggest opportunity.
Y-Roam is a provider of 4G and 3G data services in over 100 countries. Using the revolutionary cloud-sim technology in our new YR4 Mobile Wi Fi device you can stay connected without the risk of excessive data roaming charges. Select from one of our great value worldwide data packages and benefit from a flat rate data charge across the globe.
An expanded view by data plan size, OS, device type and LTEDavid Martin
A report demystifying data usage trends on cellular and Wi-Fi networks with an expanded view by data plan size, OS, device type and LTE. Know more at: http://goo.gl/ZQaZMU
How to maximize mobile website & app ROICompuware APM
Are you maximizing the return on your mobile investment? With mobile services your customers expect quick anytime transactions that work flawlessly.
Failure to identify and resolve a slow – or worse – malfunctioning mobile service will result in lost customers and irreparable brand damage.
Join featured speakers, Julie Ask, VP and Principal Analyst from independent research firm Forrester Research, Inc., and Compuware CTO APM Solutions Imad Mouline to learn:
- How to quantify the return on investment for your mobile services
- What growing mobile Web adoption and rising customer expectations mean for mobile service owners
- Common challenges that prohibit companies from capitalizing on the mobile opportunity
- Best practices to deliver quality mobile Web and application experiences to all end-users
Android: Open for Business as part of a Mobility StrategyiPass
Android is enterprise-ready for the mobile workforce. iPass services can provision, manage and report on Android devices as part of an enterprise mobility strategy.
How Mobile Technology Is Shaping HospitalityDes O'Mahony
Hotels need to react much more quickly to the guest wifi connectivity requirements for mobile devices in-house and not just focus their mobile strategy on mobile web presence and booking. There are two sides to mobile in hospitality and hotels must deliver on both.
How are consumer behaviors changing as mobile platforms and the mobile web advance? This presentation gives an overview into how the Mobile Shift is changing the opportunities and ways businesses must consider interacting with consumers.
Presented by James Burnes, Founder and CEO of Mobiltopia, a mobile strategy and app/site developer.
iPass Presentation 2013 in Oranus EventOren Sheffy
iPass presentation for the iPass and Oranus Groups customer Event in Israel 2013.
- Outlook on the Gloabl WiFi Market
- iPass Roadmap
- New iPass OpenMobile Activation process.
מצגת של iPass לאירוע הלקוחות של אייפס ואורנוס 2013
Smartphones have become the main mobile device of many and are as important as wallet and keys. Trends on smartphones and tablets in the enterprise (Androids, iPads and iPhones), technology distractions, how many workers use their personal devices at work, future of BlackBerry and Microsoft phones and more. For the most recent report: http://bit.ly/104g0OY
International Wi-Fi roaming - Winning Strategies to Construct Wi-Fi/Cellular ...iPass
International Wi-Fi usage and demand has grown tremendously. Carrier Service Providers have a huge opportunity to offer international Wi-Fi data roaming to subscribers. This paper gives some clear strategies that CSPs can follow along with the supporting trends.
Presentation delivered by Steve Livingston, Senior Vice President, iPass at the Mobile Data Offloading conference in London. iPass service will lower Wi-Fi roaming costs. Visit http://www3.ipass.com/solutions/open-mobile-exchange/ for more information regarding data offloading.
LTE - the Other 4G - and Impact on Enterprise ITiPass
LTE, and HSPA+, have emerged as the 4G solution. This whitepaper examines these technologies and the implications on enterprises making mobile broadband decisions in the near term.
Mobile employee bill of rights millennial workforceiPass
Presentation delivered by Evan Kaplan, CEO, iPass on the mobile worker. http://www3.ipass.com/mobile-employees/enterprise-mobility-bill-of-rights/
The millennial workforce is defined by technology, not age, according to survey data.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
2. Table of
Contents
Contents
Introduction 3
Two travel scenarios: cost impact based on an
average data user
4
Mobility costs use case #1: Tom—a US-based traveler
5
Mobility costs use case #2: Joann—a
Europe-based traveler
7
An alternative approach to mobility
9
Potential cost savings
10
Scenario #1: iPass cost savings for a US-based traveler 10
Scenario #2: iPass cost savings for a
Europe-based traveler
Wi-Fi Cost Index: reference data
Two notable trends
11
12
14
Conclusion
15
About iPass Inc.
16
2
3. Introduction
This report aims to present a realistic view
of the actual total cost to an organization for
connectivity for business travelers. Understanding
an organization’s true mobility costs can be tricky.
Mobile workers typically carry more than one device,
and it’s not unusual for them to carry a smartphone,
tablet, and a laptop on a single business trip. Some
of the connectivity for these devices may come from
3G/4G, but some also comes from paid data plans,
Wi-Fi day passes, or opportunistic, hourly session
passes for Wi-Fi access at airports or cafes. At the
end of a typical four-day business trip, a traveler may
have paid a number of different vendors or carriers
for access, and spread out the costs over companyowned devices paid for by the company directly, and
personal devices that employees expense back to the
company. This makes the real costs of connectivity
difficult to discern.
Adding to this complexity is the vast difference in
cost for Wi-Fi connectivity, depending on which
region the traveler originates from, and the traveler’s
destination. One of the most surprising findings from
this index is how much costs vary depending on
these factors.
Mobile workers now see Wi-Fi as an indispensable part
of any business trip. Employers also see continual
connectivity as a basic requirement, as a way of
maximizing productivity for travelers. It’s important
for organizations and employees to understand
what’s really being spent for 24/7 connectivity.
However, with so many devices, connection points,
and payment methods, understanding these costs is
difficult. This report provides some insights and sheds
some light on a topic that has, because of extreme
complexity, become somewhat obscured.
3
4. Two travel scenarios: cost impact based on an average
data user
A great deal of an organization’s mobility costs stem from business users who travel often, and who travel
internationally. Sales representatives, executives, and managers with teams or customers located in different
geographies across the globe travel frequently, tallying connectivity charges as they go.
Every company has its own policies about mobility, and each employee must adhere to those, but there is no such thing
as a “typical user.” Every business traveler has different behaviors and mobility habits that change the cost outcome.
However, to provide more insight into the costs for an average business traveler, and to simplify the calculations, we’ve
defined scenarios that organizations may face when attempting to predict the mobility cost for a typical four-day trip.
In previous Wi-Fi Cost Index reports, we have addressed this issue by presenting the information in the form of
megabytes (MB) consumed over the course of a typical business trip. This time, to address the issue of multiple
means of paying for Wi-Fi connectivity around the world, and acknowledging that a traveler will try to connect to Wi-Fi
hotspots (as opposed to using more expensive, often slower 3G/4G data) whenever and wherever they can, we are
presenting Wi-Fi costs in terms of time, and 3G/4G in terms of data consumed. This will allow readers to better grasp
connectivity charges and what the user is getting for the money.
In this report, we’ve outlined two travel scenarios:
1. A US-based employee who’s traveling internationally
2. A Europe-based traveler who’s traveling both within the EU and internationally
Both users are traveling for four days, which, according to an iPass international data roaming survey conducted in
March, 2013, is the average length of a business trip, globally. The assumption is that each traveler is an average data
user, so a heavy user’s cost impact would be significantly higher due to greater consumption. Figure 1 below illustrates
the amount of data used for common daily tasks performed by a mobile employee on the road.
Activity
Checking Email
Web Browsing (10 web pages)
MBs per Day
3.0
10.0
Social media (5 posts)
2.0
Presentation Downloads (2 files)
8.0
Document Access (2 files)
0.4
Skype Call (5 minutes)
WebEx (1 hour)
Total:
150.0
2.5
175.9
Figure 1: Daily data consumption for an average business traveler
This model assumes data usage for both a smartphone and a tablet. Per-day data usage is calculated from the
assumptions included in the reference data section at the end of this report.
4
5. Mobility costs use case #1:
Tom—a US-based traveler
Meet Tom. Tom is a mobile worker based in the United States. Working as a manager for a Fortune 500 company,
Tom travels both domestically and internationally, carrying a smartphone, tablet, and laptop. Tom’s mobile plan
includes a combination of domestic 3G/4G data, and an international data plan for his smartphone/tablet. He uses
Wi-Fi day passes, not included in his plan, primarily on his laptop at the hotel, and hourly Wi-Fi session passes for
the smartphone and tablet when he needs them. This model assumes that Tom’s data plan has a monthly 3 GB cap
on domestic data, and a 1 GB cap on international data.
Here are four ways that Tom will be connecting to the Internet using his smartphone, tablet, and laptop while
he’s traveling:
1. Domestic data: Tom is using domestic data within his home country while traveling for this business trip. He
will primarily access domestic data while in transit, most likely at an airport leaving from his home country.
For this model, he stays within a data plan limit of 3 GB per month.
2. International data: While Tom is traveling outside of the US, this model assumes he stays within the 1 GB
data plan cap.
3. Wi-Fi day pass: Typically purchased at a hotel when checking in, a Wi-Fi day pass is good for 24 hours of
unlimited Wi-Fi access within the venue. It is possible to purchase passes for every day that Tom stays at
each hotel so that the coverage never lapses, but he does have to sign in with a password every 24 hours.
4. Wi-Fi session pass: Tom takes advantage of lower-cost Wi-Fi and pays by the hour for the service.
Tom needs to be connected in order to stay productive; how much does this cost? Average data costs for a USbased traveler are below.
Smartphone/tablet data roaming costs for a US-based traveler1
Per MB cost
Cost for domestic data usage
$ 0.05
Cost for international data usage for US carriers
$ 2.13
Figure 2: Smartphone/tablet data roaming cost for a US-based traveler
For his laptop, Tom will usually access Wi-Fi using a flat-rate day pass. Day passes are not only for laptops—some
hotels offer multiple-device access, and some charge extra for additional devices. But for the purposes of this
study, Tom uses the day pass strictly for his laptop. How much do retail Wi-Fi plans typically cost?
Retail Wi-Fi plans2
Per day Per hour
cost
cost
US
$ 11.59
$ 6.97
Asia
$ 15.30
$ 14.93
Europe
$ 18.16
$ 7.76
Figure 3: Retail Wi-Fi plans
5
6. According to our research, the average business traveler will use Wi-Fi when it is available, and will always look for
Wi-Fi first before connecting to 3G/4G, especially when traveling outside of the home country. However, to keep
productivity high, average users will also take advantage of an existing 3G/4G plan, but will use it more judiciously.
Usage distribution
between 3G/4G and
Wi-Fi (MB)
Data roaming usage
Data roaming
while traveling from the usage at
home country (MB)
destination (MB)
Data roaming usage while
traveling to the home
country (MB)
3G/4G
32.4
27.8
8.1
Wi-Fi
0
83.3
24.3
Total
32.4
111.1
32.4
Figure 4: Usage distribution between 3G/4G and Wi-Fi for an average business traveler (MB)
This model assumes:
Tom will use his 3G/4G roaming plan 100 percent of the time while in his home country.
He will change his behavior overseas, using 3G/4G only 25 percent of the time, and using Wi-Fi 75 percent of
the time outside his home country. (see Fig. 4).
Wi-Fi and 3G/4G complement each other, and are not mutually exclusive; Tom will use both Wi-Fi and 3G/4G,
whichever is more accessible.
Data roaming usage while traveling from and to home refers primarily to airport usage.
Adding the costs together shows the total impact of mobility costs for this scenario.
US to EU
Data roaming costs
while traveling from Data roaming costs
the home country
at destination
Data roaming costs
while traveling to
the home country
Per trip total
3G/4G
$ 1.62
$ 118.32
$ 17.25
$ 137.19
Wi-Fi
$0
$ 36.32
$ 7.76
$ 44.08
Total
$ 1.62
$ 154.64
$ 25.01
$ 181.27
Figure 5: Total per-trip cost for a US-based mobile worker traveling to Europe
US to EU
Data roaming costs
while traveling from Data roaming costs
the home country
at destination
Data roaming costs
while traveling to
the home country
Per trip total
3G/4G
$ 1.62
$ 118.32
$ 17.25
$ 137.19
Wi-Fi
$0
$ 30.60
$ 14.93
$ 45.53
Total
$ 1.62
$ 148.92
$ 32.18
$ 182.72
Figure 6: Total per-trip cost for a US-based mobile worker traveling to Asia
The mobility costs for Tom’s four-day trip, when combining Wi-Fi and 3G/4G data, costs approximately $180
whether he’s traveling to Europe or Asia. This assumes that Tom is being fairly judicious with his data usage, and
doesn’t exceed any caps. Based on the amount of data consumed for basic tasks (see Fig. 20 in the reference data
section of this report) it is easy to exceed caps very quickly. Additionally, if Tom’s trip occurs at the beginning or
6
7. the middle of a billing cycle, and he’s used up his data caps while on the road, the rest of the month’s data will be
outside the cap. When data caps are exceeded, costs can escalate exponentially. Rates depicted in this report are
prorated based on a monthly data plan, so actual 3G/4G costs can be much higher.
Mobility costs use case #2:
Joann—a Europe-based traveler
In this scenario, we examine the connectivity needs of Joann, a Europe-based manager who travels both within
and outside the European Union. Like Tom, Joann is traveling with a smartphone, tablet, and laptop. She has a
domestic data plan that covers usage for her home country, and it also provides coverage for other countries
within the EU at a higher rate. Outside the EU, she is using an international data plan. This model assumes that
Joann’s data plan has a monthly 3 GB cap on domestic data, and a 1 GB cap on international data.
Here are four ways that Joann will be connecting to the Internet using her smartphone, tablet, and laptop while
she’s traveling.
1. Domestic data: Joann is using domestic data within her home country while traveling within the EU. She will
access domestic data primarily while in transit, most likely at an airport leaving her home country. For this
model, she stays within her data plan limit of 3 GB per month.
2. International data: While Joann is traveling outside of the EU, this model assumes she stays within the 1 GB
international data plan cap.
3. Wi-Fi day pass: Typically purchased at a hotel when checking in, a Wi-Fi day pass is good for 24 hours of
unlimited Wi-Fi access within the venue. It is possible to purchase passes for every day that Joann stays at
each hotel so that the coverage never lapses, but she does have to sign in with a password every 24 hours.
4. Wi-Fi session pass: Joann takes advantage of lower-cost Wi-Fi and pays by the hour for the service.
Joann needs to be connected in order to stay productive; how much does this cost? Average data costs for a
Europe-based traveler are below.
Smartphone/tablet data roaming costs for a Europe-based traveler3
Per MB cost
Cost for domestic data usage (inside home country, but excluding other
countries within the EU)
$0.04
Cost for domestic data usage (within other non-home EU countries)4
$0.61
Cost for international data usage for EU carriers
$2.33
Figure 7: Smartphone/tablet data roaming costs for a Europe-based traveler
For Joann’s laptop, she will usually access Wi-Fi using a flat-rate day pass. Though day passes are not only for
laptops, some hotels offer multiple-device access. For the purposes of this study, Joann uses the day pass strictly
for her laptop.
7
8. Retail Wi-Fi plans2
Per day Per hour
cost
cost
US
$ 18.16
$ 7.76
Asia
$ 11.59
$ 6.97
Europe
$ 15.30
$ 14.93
Figure 8: Retail Wi-Fi plans
The average business traveler will use Wi-Fi when it is available, and will generally look for Wi-Fi first, before
connecting to 3G/4G, especially when traveling outside of the home country. However, to keep productivity high,
average users will also take advantage of a 3G/4G plan, but use it more judiciously. The model assumes that:
Joann will use her 3G/4G roaming plan 100 percent of the time while in her home country.
Within the EU, Joann will use 3G/4G 40 percent of the time, and 60 percent of the time she’s traveling, she’ll
use Wi-Fi roaming within the EU (see Fig. 9).
Outside of the EU, she will use 3G/4G 30 percent of the time, and 70 percent of the time, she’ll use Wi-Fi
roaming within the EU (see Fig. 10).
Data roaming usage while traveling from and to home refers primarily to airport usage.
In this scenario, Wi-Fi and 3G/4G complement each other and are not mutually exclusive. In this case Joann will
use both Wi-Fi and 3G/4G, whichever is more accessible.
Usage distribution
Data roaming usage
Data roaming
between 3G/4G and Wi-Fi while traveling from the costs at
(EU to EU)
home country (MB)
destination (MB)
Data roaming costs
while traveling to the
home country (MB)
3G/4G
32.4
66.7
32.4
Wi-Fi
0
44.4
0
Total
32.4
111.1
32.4
Figure 9: Usage distribution between 3G/4G and Wi-Fi for a Europe-based mobile worker traveling within the EU
Usage distribution
Data roaming usage
Data roaming
between 3G/4G and Wi-Fi while traveling from the costs at
(EU to US, EU to Asia)
home country (MB)
destination (MB)
Data roaming costs
while traveling to the
home country (MB)
3G/4G
32.4
33.3
9.7
Wi-Fi
0
77.8
22.7
Total
32.4
111.1
32.4
Figure 10: Usage distribution between 3G/4G and Wi-Fi for a Europe-based mobile worker traveling outside of the EU
Adding the costs together gives organizations a better idea of the total impact of mobility costs for
traveling workers.
8
9. Total smartphone/tablet/laptop costs
Data roaming costs
while traveling from Data roaming costs
the home country
at destination
3G/4G
$ 1.30
$ 81.33
Data roaming costs
while traveling to
the home country
$ 1.30
Wi-Fi
$0
$ 36.32
$0
$ 36.32
Total
$ 1.30
$ 117.65
$ 1.30
$ 120.25
EU to EU
Per trip total
$ 83.93
Figure 11: Total per-trip cost for a Europe-based mobile worker, traveling within the EU
Data roaming costs
while traveling from Data roaming costs
the home country
at destination
3G/4G
$ 1.30
$ 155.32
Data roaming costs
while traveling to
the home country
$ 22.65
Wi-Fi
$0
$ 23.18
$ 6.97
$ 30.15
Total
$ 1.30
$ 178.50
$ 29.62
$ 209.42
EU to US
Per trip total
$ 179.27
Figure 12: Total per-trip cost for a Europe-based mobile worker traveling to the US
Data roaming costs
while traveling from Data roaming costs
the home country
at destination
3G/4G
$ 1.30
$ 155.32
Data roaming costs
while traveling to
the home country
$ 22.65
Wi-Fi
$0
$ 30.60
$ 14.93
$ 45.53
Total
$ 1.30
$ 185.92
$37.58
$224.80
EU to Asia
Per trip total
$ 179.27
Figure 13: Total per-trip cost for a Europe-based mobile worker traveling to Asia
The mobility costs for Joann’s four-day trip, when combining Wi-Fi and 3G/4G data, is over $200 whether she’s
traveling to the US or Asia. This assumes that Joann is being fairly judicious with her data usage, and doesn’t
exceed any caps. Based on the amount of data consumed for basic tasks (see Fig. 20 in the reference data section
of this report), it is easy to exceed those caps very quickly. Additionally, if Joann’s trip occurs at the beginning or
the middle of a billing cycle, and she’s used up her data caps while on the road, the rest of the month’s data will be
outside the cap. When data caps are exceeded, costs can escalate exponentially. Rates depicted in this report are
prorated based on a monthly data plan, so actual 3G/4G costs can be much higher.
An alternative approach to mobility
How can enterprises control these costs and still maintain the levels of productivity expected from traveling
employees? To achieve both simplification and cost control, organizations need solutions that can:
Reduce costs and make them more predictable
9
10. Enable connectivity around the world
Simplify the user experience
Support a wide range of devices and platforms
This is where iPass provides value to organizations with traveling workers. Since mobile workers are now carrying
multiple devices and using a multitude of connection points and methods, iPass gives enterprises the ability to
consolidate data roaming costs into a single monthly charge, and help reduce dependence on 3G/4G for data. By
providing the world’s largest commercial Wi-Fi network and trusted connectivity platform, iPass allows mobile
workers to connect to millions of hotspots all over the world using a single sign-on. iPass partners with hundreds
of Wi-Fi providers around the world to provide customers with access to far more airplanes, hotels, airports,
restaurants, and business venues than any other network.
Potential cost savings
iPass offers several pricing options to allow enterprises to save costs and help traveling employees simplify
connectivity and be more productive. These options include a per-minute, usage-based cost model, and a flat-rate
plan that includes inflight Wi-Fi. The tables below show that organizations can save between 50 and 73 percent on
mobility costs per trip, depending on the region of origin and location traveled. These prices reflect the average
cost of Wi-Fi day passes, session passes, and the costs associated with a 3 GB domestic data usage plan and a 1 GB
international data plan, compared to the average cost of iPass.
Your savings may vary, depending on region and the variable costs of Wi-Fi. Please see the Reference Data section
at the end of this report for more detailed information.
Scenario #1: iPass cost savings for a US-based traveler
3G/4G
$ 1.62
$ 118.32
Data roaming
costs while
traveling to the
home country
$ 17.25
Wi-Fi
$0
$ 36.32
$ 7.76
$ 44.08
Total
$ 1.62
$ 154.64
$25.01
$181.27
US to EU
Data roaming costs Data roaming
while traveling from costs at
the home country
destination
Per trip
total
$ 137.19
Unlimited
usage
on all
devices5
$60
Savings
with iPass
67%
Figure 14: iPass cost savings for a US-based mobile worker traveling to Europe
10
11. 3G/4G
$ 1.62
$ 118.32
Data roaming
costs while
traveling to the
home country
$ 17.25
Wi-Fi
$0
$ 30.60
$ 14.93
$ 45.53
Total
$ 1.62
$ 148.92
$32.18
$182.72
US to
Asia
Data roaming costs Data roaming
while traveling from costs at
the home country
destination
Per trip
total
$ 137.19
Unlimited
usage
on all
devices5
$60
Savings
with iPass
67%
Figure 15: iPass cost savings for a US-based mobile worker traveling to Asia
Scenario #2: : iPass cost savings for a Europe-based traveler
3G/4G
$ 1.30
$ 81.33
Data roaming
costs while
traveling to the
home country
$ 1.30
Wi-Fi
$0
$ 36.32
$
Total
$ 1.30
$ 117.65
EU to EU
Data roaming costs Data roaming
while traveling from costs at
the home country
destination
Per trip
total
$ 83.92
0
$ 36.32
$1.30
Unlimited
usage
on all
devices5
Savings
with iPass
$120.24
$60
50%
Figure 16: iPass cost savings for a Europe-based mobile worker traveling within the EU
3G/4G
$ 1.30
$ 155.32
Data roaming
costs while
traveling to the
home country
$ 22.65
Wi-Fi
$0
$ 23.18
$ 6.97
$ 30.15
Total
$ 1.30
$ 178.50
$29.62
$209.41
EU to US
Data roaming costs Data roaming
while traveling from costs at
the home country
destination
Per trip
total
$ 179.26
Unlimited
usage
on all
devices5
$60
Savings
with iPass
71%
Figure 17: iPass cost savings for a Europe-based mobile worker traveling to the US
3G/4G
$ 1.30
$ 155.32
Data roaming
costs while
traveling to the
home country
$ 22.65
Wi-Fi
$0
$ 30.60
$ 14.93
$ 45.53
Total
$ 1.30
$ 185.92
$37.58
$224.79
EU to
Asia
Data roaming costs Data roaming
while traveling from costs at
the home country
destination
Per trip
total
$ 179.26
Unlimited
usage
on all
devices5
$60
Savings
with iPass
73%
Figure 18: iPass cost savings for a Europe-based mobile worker traveling to Asia
The actual cost savings an organization would realize depends on a number of factors, including the consumption
behavior of each business traveler, individual company mobility policies, and the vast difference in costs between
regions (see the reference data section on page 12). The number of devices a traveler carries also impacts costs,
because, as noted above, some costs are calculated on a per-device basis, while others are calculated in terms of
amount of time used, and still others on the amount of data consumed.
11
12. Regardless of these factors, using iPass will save significantly on the mobility costs that organizations face by
supporting traveling workers. Not only will costs decrease, but users’ productivity increases when they can focus
on their work and not on costs.
Wi-Fi Cost Index: reference data
In developing the Wi-Fi Cost Index, iPass researched the cost of Wi-Fi day passes by region. We contacted 188
retail venues—predominantly hotels and airports that serve business clientele across 11 countries and 15 major
metropolitan cities. Our findings captured hourly and/or daily Wi-Fi rates during research conducted by iPass in
May, 2013.
Figure 19: Average cost for a retail Wi-Fi plan per country
iPass also worked with an industry analytics firm to capture average data usage for common tasks performed on a
smartphone and/or tablet to establish the scenarios for daily megabyte (MB) use.
12
13. Activity
Presentation download (per file)
Word docs/PDFs (per file)
Email: smartphone (per day)
Email: laptop (per day)
Social media post (3 posts with photos)
Size
3–5 MB
0.1–0.3 MB
1–3 MB
8–12 MB
1 MB
WebEx (per hour)
2–3 MB
Skype call (per minute)
30 MB
Movie (120 minutes)
800–1,200 MB
Video streaming (per hour)
300–400 MB
Audio streaming (per hour)
60–80 MB
Web browsing (on the laptop, per hour)
Downloading movies or music
15–20 MB
1,500–4,000 MB
Figure 20: Daily MB usage by a mobile worker while on a typical business trip
In calculating the data for this report, we noted that the cost of Wi-Fi day passes varies a great deal around the
world. As the chart below indicates, the price of a day pass in Asia is about the same as the cost of an hourly pass,
but in the United States, a day pass is almost twice as expensive as an hourly pass. Therefore, it’s easy to see
where mobility costs are most heavily impacted, even when taking Wi-Fi into consideration.
Figure 21: Wi-Fi hourly and daily pass costs per region
Along with tracking Wi-Fi costs by region, iPass also analyzed mobile broadband 3G/4G data costs by looking at
the various pricing plans offered by 45 mobile network operators (MNOs) globally, and averaging the costs within
each region.
13
14. Figure 22: MB cost per region for 3G/4G data roaming
Two notable trends
The end of unlimited cellular data. In our research, some interesting trends emerged. Chief among these is that
it is clear that the days of unlimited cellular data plans are all but over. While a shrinking number of users have
legacy plans that include unlimited data, when those customers upgrade, or change plans or carriers, a data cap
will go into effect.
There are no MNOs that offer unlimited cellular data plans in North America, where seven major carriers dominate
the market; in Europe, where the market is more diversified and 25 MNOs cover most of the territory, only two
still offer an unlimited data plan. Asia is the most generous, with eight out of 13 providers offering unlimited data.
Asia, incidentally, while offering a greater percentage of unlimited data plans than any other region, also has the
highest intra-regional cost per MB.
The impact of “free.” Many establishments around the world offer free Wi-Fi. Connecting for free is becoming
an expectation in the United States. However, business users who rely on free connections are often frustrated;
according to the iPass Q3 2013 Mobile Workforce Report, 82 percent of mobile workers surveyed found free Wi-Fi
to be limited, slow, and unreliable. Some public hotspots may also block access to necessary websites. In other
cases, the user must log in using a Twitter or Facebook address, thus sacrificing privacy; or watch an advertising
video before gaining access. Business travelers, when faced with such difficulty, often resort to using cellular data
roaming, so the session isn’t free at all.
14
15. Conclusion
A plethora of factors now impact the true cost of mobility. This Index explains where and how the mobile habits of
business travelers can impact connectivity costs. These workers are spreading connectivity costs across devices,
and in some cases are having to purchase separate Wi-Fi plans for individual devices.
Organizations that use iPass benefit from the simplicity and freedom of unlimited Wi-Fi data for all devices at
millions of locations worldwide, which significantly saves on mobility costs—and on the frustration of business
travelers. By eliminating varying data limits and multiple, complex pricing plans, iPass enables business traveler
productivity, gives visibility into mobility costs, and provides a simple and accurate way to predict these costs no
matter where employees travel.
Footnotes:
Average costs for US-based service providers are based on the assumption that the user has a 3 GB domestic
data plan and 1 GB international data plan. Per-MB cost is calculated by dividing the total plan limit for the month
by the average monthly cost. The rate of $0.05 per-MB is prorated according to a US-based service provider’s
monthly data plan. See the reference data section of this report.
1
Retail Wi-Fi plans are based on an iPass retail Wi-Fi analysis, which was conducted in May of 2013. The research
surveyed 187 retail vendors (hotels and airports) across 11 countries and 15 metropolitan cities. The per day and
per hour costs are calculated by averaging the regional Wi-Fi costs. See the reference data section of this report.
2
Average costs for EU-based service providers are based on the assumption the user has a 3 GB domestic data
plan and 1 GB international data plan. Per-MB cost is calculated by dividing the total plan limit for the month by the
average monthly cost. The rate of $0.04 per-MB is prorated according to an EU-based service provider’s monthly
data plan. See the reference data section of this report.
3
EU legislation mandates that European service providers can only charge a maximum of €0.45 ($0.61) per-MB
for roaming within the EU as of July 2013. For the purpose of this analysis, it is assumed that the service provider
charges Joann the full $0.61 while she is traveling outside of her home country, but still remaining within the EU.
4
The iPass enterprise flat rate plan provides unlimited data access per month for smartphones, tablets, and
laptops. The price plan used here is for a minimum of 25 users. As the number of iPass users increases, the
monthly cost for Wi-Fi with iPass decreases due to volume pricing.
5
15