The document discusses the impact of library instruction on student web behavior at Indiana University-Purdue University Indianapolis (IUPUI). It presents research findings during a fall 2014 study involving freshmen students and highlights the role of usability testing in understanding user interaction with library resources. The results show a shift in how users approached searching and browsing after library instruction sessions.

1. Connec&ng
Library
Instruc&on
to
Web
Usability
Yoo
Young
Lee
Digital
User
Experience
Librarian
Liaison
Librarian
to
the
School
of
Health
&
Rehabilita:on
Sciences
yooylee@iupui.edu
Eric
Snajdr
Liaison
Librarian
Chemistry,
Chemical
Biology,
and
Psychology
esnajdr@iupui.edu
Indiana
University
Purdue
University
Indianapolis
(IUPUI)
The
Key
Role
of
Library
Instruc6on
to
Change
Students’
Web
Behavior

2. IUPUI
UL
• Background
UX
• Our
Research
New
Values
• Applica:on
to
real
world
Outline
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
2

3. IUPUI
University
Library
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
3
IUPUI
• Home
to
two
of
Indiana’s
top
universi:es:
Indiana
University
and
Purdue
University
• Urban
research
university
offering
more
than
200
degree
programs
• More
than
30,000
Students’
enrollment
University
Library
(UL)
• Inform,
Connect,
Transform
• 380
informa:on
literacy
instruc:ons
• Over
1,000,000
volumes
and
35,000
current
periodicals
• Leader
in
the
applica:on
of
technology
to
library
prac:ce

4. Informa:on
Architecture
Interac:on
Design
Interface
Design
Usability
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
4

5. 71%
11%
1%
2%
5%
4%
1%
4%
1%
Undergraduate
Graduate
Postdoctoral
Professional
school
Faculty
Staff
Alumni
Other
Unknown
Who
Are
Our
Users?
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
5
Data
from
IUPUI
UL
Survey

6. Who
Are
Our
Users?
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
6
Data
from
IUPUI
UL
Survey
CLN
Herron
Business
Public
Health
Law
Den:stry
Educa:on
SHRS
IC
Journalism
Liberal
Arts
Medicine
Nursing
PETM
SPEA
Social
Work
Philanthropy
ET
Science
Other
Unknown

7. 0
10
20
30
40
50
60
70
Oncourse
Friends/
Professors/
Colleagues
OneStart
Librarians
Search
engines
Campus
publica:ons
Other:
Default
homepage
Link
from
another
website
Library's
social
media
Others'
social
media
Other:
Orienta:on
How
Do
They
Find
Our
Website?
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
7
Data
from
IUPUI
UL
Survey

8. Image
Source:
Flickr:
University
of
Kansas
Libraries
The
Role
of
the
Library
Instruc&on
in
User
Experience?

9. Study
Background
• Study
seOng:
Library
instruc:on
• When:
Fall
2014
semester
• Sample:
Freshmen
students
enrolled
in
two
separate
sec:ons
of
an
introduc:on
to
science
course
• Tool:
Verify
usability
tool
• Method:
Pre
&
post
test
for
comparison
of
two
sec:ons
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
9

10. Group
1
Group
2
Class
outline
for
the
1hr
15
min
library
instruc&on
including
usability
tests
27
students
21
students
Pretest
Pretest
Browse-­‐focused
instruc&on
Search-­‐focused
instruc&on
Poshest
Poshest
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
10

11. What
we
tested:
Browse-­‐focused
1
2
3
4

12. What
we
tested:
Search-­‐focused

13. User
Behavior
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
13
h3p://verifyapp.com/

14. User
Behavior
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
14

15. Indiana
University
Purdue
University
Indianapolis
(IUPUI),
15
Research
Ques&on
1:
How
Users
Interact
with
Website?
vs.

16. Categories
Search
Browse
I
don’t
know
Anywhere
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
16

17. Q1:
Browse
VS.
Search
Before
instruc&on
–
Specific
Database:
Academic
Search
Premier
59%
Browse
37%
Search
52%
Browse
33%
Search
Group
1
Group
2
Search
Browse
I
don’t
know
Anywhere
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
17

18. Indiana
University
Purdue
University
Indianapolis
(IUPUI),
18
Research
Ques&on
2:
The
Role
of
the
Library
Instruc&on
in
the
Web
Behavior

19. Q2:
The
Role
of
the
Instruc&on
Group
1
Group
2
63%
Browse
4%
Search
38%
Browse
24%
Search
Before
instruc&on
–
Rich
Media
Cluster
Search
Browse
I
don’t
know
Anywhere
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
19

20. Q2:
The
Role
of
the
Instruc&on
Group
1
Group
2
Afer
instruc&on
–
Rich
Media
Cluster
Search
Browse
I
don’t
know
Anywhere
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
20
85%
Browse
4%
Search
24%
Browse
71%
Search

21. Credit:
flickr
-­‐
glasseyes
view
Something
very
interes:ng?
YES!

22. Books
in
General
Group
2
100%
Browse
0%
Search
Before
Afer
82%
Browse
18%
Search
Q1
and
Q2
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
22
Search
Browse
I
don’t
know
Anywhere

23. DUX
Working
Group
at
IUPUI
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
23
Data
Collec:on
1.
Library
Website
Evalua:on
2.
Usability
Tes:ng
3.
Needs
Assessment
4.
User
Behavior
Design
1.
Interface
2.
Informa:on
Architecture
Improvement
1.
Maintenance
2.
Usability
Tes:ng

24. Informa:on
Architecture
Interac:on
Design
Interface
Design
Usability
Indiana
University
Purdue
University
Indianapolis
(IUPUI),
24
Learning
Experience

25. Ques&ons?

26. Yoo
Young
Lee
Digital
User
Experience
Librarian
Liaison
Librarian
to
the
School
of
Health
&
Rehabilita:on
Sciences
yooylee@iupui.edu
Eric
Snajdr
Liaison
Librarian
Chemistry,
Chemical
Biology,
and
Psychology
esnajdr@iupui.edu
Indiana
University
Purdue
University
Indianapolis
(IUPUI)
Thank
You!