'i-am' associates is a design firm that specializes in 360 degree customer experiences across various touchpoints. They help define how customers experience brands through research and insights, brand identity/communications, digital experience design, interior design, architecture, and experiential marketing. They have worked with various clients to design experiences that delight customers, build brand advocacy, and improve business performance. One project discussed in the document is their work redesigning the brand identity, showroom, and retail experience for Domus tiles to create a flagship showroom in London that has increased sales and foot traffic.