This program summary describes a Human Services degree program that trains students to work in a variety of social service settings by providing therapeutic, supportive, and preventive services to clients. The 2-year program includes courses in psychology, sociology, counseling skills, case management, cultural diversity, and two semesters of fieldwork experience. Graduates will be equipped to assess client needs, match them with services, and advocate on their behalf in settings like senior centers, prisons, schools, and mental health facilities.

1. PROGRAM SUMMARY
Human Services Assistants are involved in providing direct and indirect services in public
and private agencies by assisting individuals, families and groups to meet human needs.
Human needs may be social, emotional, behavioral, environmental, and vocational or
health related. These services generally require interaction with clients and are of a
“helping nature”.
The graduate of this program will be trained to work in a variety of support service settings,
such as senior citizen centers, correctional facilities, nursing homes, rehabilitation
programs, childcare development centers, departments of human services, and non-profit
agencies specializing in these services. The graduate will be trained to provide generic
therapeutic, supportive and preventive services for people with emotional, developmental,
social or physical problems in a variety of social or human service settings. These
individuals will also be equipped to match clients with the appropriate services, advocate for
clients, and provide administrative support to agencies.
Human services practitioners may, under supervision, employ individual and group
counseling skills, lead workshops, provide training in daily living skills, assist with vocational
planning, organize group activities, provide case management services, and complete
records and reports. Further, they may act as mediators between clients and service
agencies, direct clients to appropriate community facilities, and represent their clients
before local service providers and government agencies. Human services professionals
serve clients of all ages and backgrounds in hospitals, halfway houses, detoxification and
drug treatment centers, mental health clinics, residential facilities, outpatient programs,
nursing homes, adult and adolescent criminal justice facilities, adoption agencies and
schools. The human service practitioner usually functions as a member of a treatment team
comprised of professionals from many disciplines, in order to provide effective and
comprehensive care for individuals in need.
Human Services professionals hold jobs in such diverse settings as group homes and
halfway houses; correctional and community mental health centers; family, child and youth
service agencies; and programs concerned with family violence and aging. Depending on
the employment setting and the types of clients served, the job titles and duties vary a great
deal. The primary purpose of the human services worker is to assist individuals, families or
communities to function as effectively as possible in the major domains of living.

2. HUMAN SERVICES DEGREE
Course Name Semester Hours
1st Semester
BST 1303 Introduction to Computers 3
ENGL 1013 Composition I 3
HS 1113 Introduction to Human Services 3
HS 1123
Communications and
Interviewing
3
PSY 2003 General Psychology 3
Total 15
2nd Semester
BST 1043 Professional Communication 3
ENGL 1023 Composition II 3
HS 1213
Skills and Theories in Human
Services
(prerequisite: HS 1123)
3
HS 1223
Systems, Processes, and Case
Management
3
SOC 1003 Introductory Sociology 3
Total 15
3rd Semester
BST 1033
Administrative Support
Procedures
3
EMTP 1003
Medical First Responder or
approved elective
3
HS 2113 Cultural Diversity 3
HS 2123
Group Processes
(prerequisite: HS 1213)
3
TMAT 1203 Technical Mathematics II 3
Total 15
4th Semester
BST 1053 Spreadsheets 3
BST 2153 Database Management 3
HS 2213
Management of Human
Services Agencies
(prerequisite: HS 1213)
3
HS 2223
Fieldwork I
(prerequisite: HS 1213)
3
HS 2233
Fieldwork II
(prerequisite: HS 1213)
3
Total 15

3. BST1303: INTRODUCTION TO COMPUTERS
Designed to introduce students to computer hardware, software, procedures, systems, and
human resources as applied to business. It focuses on computer literacy, the concepts of the
data processing cycle, and an introduction to commercially available software.
LEC: 3 hours
ENGL1013: Composition I
ACTS Common Course - ENGL 1013
A review of grammar, introduction to research methods, and practice in writing exposition using
reading to provide ideas and patterns.
HS1113: INTRODUCTION TO HUMAN SERVICES
This course provides an introductory knowledge of the human services profession. Students will
be introduced to the concepts and frameworks that define the human service profession. The
historical development and legislative influences of the profession will be explored. The nature
of the helping process will be addressed. An overview of the human service delivery systems
and organizations will be reviewed. Professional values, skills, and ethics will be presented. The
range and types of populations served by human services will be discussed. Additionally,
human service professional roles, ethics, and resources will be introduced.
HS1123: COMMUNICATION AND INTERVIEWING
A practical course focusing on the knowledge and skills of the helping process. Students will
develop the helping skills needed for entry-level workers in human services settings. Emphasis
will be on the practical application of interviewing, basic counseling communication, and case
management skills. The components of interpersonal communications and interviewing
techniques are studied with a particular focus on giving and receiving information in the
interview setting. Helping skills for diverse populations will be presented. Professional ethics
within the helping process will be explored.
PSY2003: General Psychology
ACTS Common Course - PSYC1103
An introduction to basic concepts in the study of behavior and to elementary principles of genetics,
individual differences, motivation, emotion, personality, sensation, and perception.
BST1043: PROFESSIONAL COMMUNICATION
Designed to review and/or learn the basics in punctuation and to further develop spelling skills.
The course covers the principles of effective communication in the modern business office.
Topics include writing skills, reading skills, and psychological principles involved in effective
business letter writing as well as oral communication.
ENGL1023: Composition II
ACTS CommonCourse - ENGL1023
HS1213: SKILLS AND THEORIES IN HUMAN SERVICES
Prerequisite: HS 1123.
Students will further develop basic communication and interventive interviewing skills using a
multi-theoretical three-stage counseling model. Communication and interpersonal interaction
skills are emphasized. Observation, listening, and problem-solving skills will be addressed.
Students will learn how to use appropriate communication and interventions with diverse
populations. Students will apply basic counseling communication skills within a technology

4. environment. An overview of counseling theories will be presented. Professional ethics will be
reviewed. Students will provide 15 hours of basic counseling communication experience.
Internet access required.
HS1223: SYSTEMS, PROCESSES, AND CASE MANAGEMENT
Provides an overview of the human services organization and delivery systems for analysis and
evaluation. An historical and legislative review of the development of human services delivery
systems is provided. Emphasis is placed on the process and implementation of case
management and the analysis of the complex structure of existing systems and service-delivery
models. Ethical and legal issues will be discussed.
SOC1003: Introductory Sociology
An introduction to the nature of society, social groups, processes of interaction, social change,
and the relationship of behavior to culture.
BST1033: ADMINISTRATIVE SUPPORT PROCEDURES
Prerequisite: BST 0903 or permission of instructor.
Emphasizes the practices and procedures acceptable in a business office. Topics include
interpersonal relations, telephone usage, mail handling, records management, job application
procedures, travel arrangements, reprographics, and financial statements.
LEC: 3 hours
EMTP1003:MEDICAL FIRST RESPONDER
This course is designed to train students to perform in pre-hospital care of acutely ill or injured
patients. Medical First Responders perform such measures as cardiopulmonary resuscitation,
extrication, initial patient assessment and triage, and stabilization of any emergency.
Ozark Allied Health Fee: $30.
HS2113: CULTURAL DIVERSITY
The course will focus on the historical, cultural, medical and psychological perspectives when
helping individuals with diverse backgrounds and conditions in community settings. Diversities
will include, but are not limited to, race, ethnicity, religious background, disability, age, mental
illness, crime, socioeconomic status or chemical dependency. Emphasis on transition issues,
self-determination and empowerment, and community life/integration will be discussed. Political
and legislative influences and ethical issues will be presented.
HS2123: GROUP PROCESSES
Prerequisite: HS 1213
A practical skills course which focuses on the concepts of group process and the skills in
designing and conducting therapeutic groups. An overview of group theory and the application
of the theoretical framework in conducting groups will be presented. Students will develop,
conduct, and evaluate outcomes of group sessions for a variety of group settings. Group
leadership skills and diversity competencies will be developed. Leadership interventions
and ethical issues in group settings will be explored.
TMAT1203: TECHNICAL MATHEMATICS II
Prerequisites: TMAT 1103 Designed for students in occupational and technical programs, this
course includes measurement, operations with polynomial expressions, use of equations and
formulas, basic trigonometry, and basic statistics, with emphasis on industrial and other
practical applications. A scientific calculator is required with TI 83 or TI 84 recommended.

5. BST1053: SPREADSHEETS
Students will develop comprehensive skills using Microsoft Excel. These skills will include
toolbar usage, cell and worksheet formatting, cell functions, worksheet organization and
printing. The user will become adept at advanced features such as charts, linking worksheets
and workbooks, customizing templates and toolbars, and other features.
1 hour lecture
BST2153: DATABASE MANAGEMENT
This course includes elementary database design, record layouts, simple selection operations,
and basic report generation.
HS2213: MANAGEMENT OF HUMAN SERVICE AGENCIES
Prerequisites: HS 1213; Submission of medical health status record, criminal and child abuse
records, and other record checks may be required by the agency placement site.
Provides an overview of the human services agency from the management perspective.
Organizational theories are discussed. Purposes and functions of management are explored.
Components of management, including environment, marketing, planning, designing, managing,
financing, and evaluating, are discussed. Attention is focused on current and future trends within
delivery systems and their impact on management and administrative policy. Legal and ethical
issues are addressed within the context of resource management.
HS2223: FIELDWORK I
Prerequisites: HS 1213; Submission of medical health status record, criminal and child abuse
records, and other record checks may be required by the agency placement site.
Students will be given experiences at a human services agency to
apply the knowledge, values, concepts, and skills of the human services profession. The
student will complete 125 hours with a minimum of 16 hours per week under the direct
supervision of the agency’s personnel. Under direct supervision, students will observe and
participate in the basic procedures and routines with the client and the agency system.
Emphasis will focus on the student’s professional growth in self-awareness, direct service,
interpersonal communication, interviewing skills, and the introduction to the human services
delivery system.
HS2233: FIELDWORK II
Prerequisites: HS 1213; Submission of medical health status record, criminal and child abuse
records, and other record checks may be required by the agency placement site.
Students will be given experiences at a human services agency to apply the knowledge, values,
concepts, and skills of the human services profession. The student will complete 125 hours with
a minimum of 16 hours per week under the supervision of the agency’s personnel. With minimal
supervision, students will observe and participate in the helping process with clients and within
the policies and procedures of the agency system. Emphasis will focus on the student’s
professional growth in self-awareness, interpersonal communication, interviewing
skills, case management, advocacy, crisis management, and community outreach.
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