Mc donald final assignment on HRM Practiceskds_7o7
HRM - Human Resource Management:-
HISTORY
Vision
Mission
Values
HR PLANNING
JOB ANALYSIS
• Recruitment, Selection and
Retention :-
TRAINING AND DEVELOPMENT:
Orientation
• PERFOMANCE APPRAISAL AND INCENTIVES SYSTEM OF MCDONALDs:-
Workplace Safety
Separation:-
McD’s Key to Success
Recruitment Strategies
Strategic Learning & Development
Mc donalds Recruitment Case Study will explain you each and every thing about the Recruitment. hiring a right person at your workplace will be one of the best part of your business management. learn how to hire or recruit perfect person in your company with this case study of Mc donalds Recruitment.
Mc donald final assignment on HRM Practiceskds_7o7
HRM - Human Resource Management:-
HISTORY
Vision
Mission
Values
HR PLANNING
JOB ANALYSIS
• Recruitment, Selection and
Retention :-
TRAINING AND DEVELOPMENT:
Orientation
• PERFOMANCE APPRAISAL AND INCENTIVES SYSTEM OF MCDONALDs:-
Workplace Safety
Separation:-
McD’s Key to Success
Recruitment Strategies
Strategic Learning & Development
Mc donalds Recruitment Case Study will explain you each and every thing about the Recruitment. hiring a right person at your workplace will be one of the best part of your business management. learn how to hire or recruit perfect person in your company with this case study of Mc donalds Recruitment.
The report identifies the current HR practices at John Keells in terms of recruitment and selection. More effective methods such as using mass media to advertise on available opportunities, a more suitable role specification document have been proposed to carry out the recruitment and selection processes smoothly. The training and development requirements at the organisation are identified next. Training programs and learning activities that are required to up build the career progression of the employees are recommended after a critical evaluation.
Staff motivation is an important component in the HR process. Hence the classical motivation theories are evaluated to reach a hybrid model which is more applicable to the culture at John Keells. The effective leadership skills that would generate staff motivation are highlighted in detail.
As the final section the possible change management challenges that would arise with the recommendations made for the HR practices at John Keells are identified with the methods to overcome them and carryout a successful change management process to restructure the HR practices at John Keells Group.
This presentation has identified strategic goals and directions at Mcdonald as a case study, also included the details explanation of the objectives of each strategic goals
The report identifies the current HR practices at John Keells in terms of recruitment and selection. More effective methods such as using mass media to advertise on available opportunities, a more suitable role specification document have been proposed to carry out the recruitment and selection processes smoothly. The training and development requirements at the organisation are identified next. Training programs and learning activities that are required to up build the career progression of the employees are recommended after a critical evaluation.
Staff motivation is an important component in the HR process. Hence the classical motivation theories are evaluated to reach a hybrid model which is more applicable to the culture at John Keells. The effective leadership skills that would generate staff motivation are highlighted in detail.
As the final section the possible change management challenges that would arise with the recommendations made for the HR practices at John Keells are identified with the methods to overcome them and carryout a successful change management process to restructure the HR practices at John Keells Group.
This presentation has identified strategic goals and directions at Mcdonald as a case study, also included the details explanation of the objectives of each strategic goals
Organizational Reflection and Integration at
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1. Introduction
Beginning with Burgers in 1954, McDonald’s corporation is one of biggest chain of fast food restaurants with its specialty of hamburger, operating in more than 58 (fifty eight) Million customer on daily basis (Mieth, H. 1999:3). Today, McDonald has more than 32,000 branches in more than 117 countries with more than 1.7 million of employees serving about sixty (60) million people (McDonald, 2011). With its unique symbol of the “golden arches” McDonalds operates through franchisee selected through very tough training procedure. Further, commencement of business in foreign environment, corporation has to focus on multiple dimension both in introducing its products and services and engages people to work for them.
1-HISTORY:
Richard and Maurice McDonald were pioneers of McDonald’s and the quick service restaurant industry. Ray Kroc was the founder of McDonald’s Corporation. McDonald’s success today is rooted in the work of all three.
In the late 1940s, Dick and Mac McDonald’s pioneers of McDonald’s were searching for a way to improve their little drive-in restaurant in San Bernardino, California, U.S.A.; they invented an entirely new concept based upon speed service, low prices, and big volumes. Word of its success spread quickly, in 1952 they had more than 300 franchising inquiries a month from all over the country. Joining of Ray Kroc in 1954, and foundation of the company that evolved into McDonald’s Corporation was the major turning point in the history of McDonald’s. McDonald’s is now the largest and best-known foodservice retailer.
2-INTRODUCTION:
McDonald’s is the worlds leading foodservice retailer with more than 30,000 restaurants in 121 countries serving 47 million customers each day.
It is one of the worlds most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business.
3-MISSION STATEMENT:
“Don’t worry about making money
Love what you are doing and
always put the customers first……
And success will be yours!”
4-OBJECTIVE:
“To satisfy the internal customers because they are the window to the external customers.”
5-HRM IN MCDONALDS:
McDonald’s is divided into five regions in the world, which are further divided into sub regions. As this organization is internationally owned, so all its decisions is taken from the head office, but they somehow changed to suit the different cultural backgrounds of the region.
As an organization is known by its well groomed and intelligent staff at to support and maintain its best quality at every level, so McDonald’s is also very careful when hiring for an employee. For that reason, its HR department is very efficiently working to make sure the best is hired. Here 95% of the workforce is restaurant based while 5% of it is in the official running of the organization.
6-RECRUITMENT:
McDonald’s corporation fills its position by:
Internal Sources
External Sources
INTERNAL SOURCES:
Filling open positions with current employees are often best source of candidates. At McDonalds job posting technique is used which means it publicizes an open job to employees and listing the job attributes like qualification, work schedule and pay rates.
EXTERNAL SOURCES:
External sources used by McDonalds are:
"Advertisement in Newspapers
"Advertisement on Website
"Internships
7-CONCLUSION:
McDonalds is one of the largest fast food companies in the world.
• They continue their path for success by keeping their consumers in mind regarding their product selection as well as their prices.
• They encourage their employees to do a good job, usually promotes from within, and offers several scholarship
In this presentation, there is some introduction about McDonald's and we have discussed about McDonald's Employee retention techniques and it's importance for other organisation.
slide2-centralisation
slide3-decentralisation
slide4-difference in both
slide5-types of decentralization
Deconcentration
Delegation
Devolution
slide6-Deconcentration
slide7-Delegation
slide8-Devolution
slide9-benefits of decentralization
slide10-limitation of decentralization
slide2:The WWW Model
slide3-4:he WWW standards specify several mechanisms necessary to build a general-purpose application environment includes
slide5:The WWW protocols define three classes of servers:
origin
proxy
gateway
slide6-7:The internet model
slide8-9:The WAP model
slide10-11:How WAP model work
slide12-13:WAP defines a set of standard components that enable communication between mobile terminals and network servers, including:
standard naming model
content typing
standard content formats
standard protocols
slide14:Hardware and software requirements
slide15-16:usage
slide17:Disadvantage
slide 2-8 : comparison of developed india and undeveloped on different factors like:
ROADS
HOUSE,HOUSE HOLD AMENITIES
TRANSPORT
POVERTY AND ILLITERACY
ELECTRICITY
SPORTS
slides10-18 :RURAL DEVELOPMENT
slides19-24:how can women be empowered
slides25-38:why r we lacking ,how can we improve
Project Changes In Long-term Cargo Composition
-Traffic Projections for 11th five year plan and its implementation
-Finance Outlay
-Traffic forecasting for the 12th five-year plan
Political factors affecting business environment of bihar Gurparvesh kaur
Political factors affecting business environment of bihar
industries covered :-
Agro industry
sugar industry
Silk industry
Coal industry
Brewery industry
bhojpuri cinema
Umpp(ultra mega power plant and international bidding )Gurparvesh kaur
slide2-background With India being a country of chronic power deficits, the Government of India has planned to provide "power for all" by the end of the Eleventh Five-Year Plan (2007–2012).
This would entail the creation of an additional capacity of at least 100,000 MW by 2012
Ultra Mega Power projects, each with a capacity of 4000 MW or above, are being developed with the aim of bridging this gap
Launched by Ministry of Power in 2005-06
slide3-Central government has taken the initiative under tariff based competitive bidding route using super critical technology on BOO basis
Central Electricity Authority is the technical partner & Power finance corporation is the nodal agency
Separate SPVs were provided for each project to undertake project development activities including bid process management
In addition to Ultra Mega thermal power Projects, Ministry of Power is also taking steps for bringing up large Hydro Projects and large size Transmission Projects on the fast track
slide4-role of ministry - Ministry of Power to be facilitator for coordination with concerned Ministries/ agencies and State Government for ensuring:
Coal block allotment for pithead projects
Environment/ forest clearances
Facilitate acquisition of land
Required support from State Govt. & its agencies
To facilitate proper payment security mechanism with State Govt./ State utilities
slide5-concept Setting up of large projects of 4000 MW at a single location: ensuring economies of scale
Award of projects to developer through tariff based competitive bidding : ensuring cheaper power
Utilization of super critical technology: ensuring higher efficiency and lower CO2 emissions
slide 7-PROVISION OF ELECTRICITY ACT, 2003
Provides that regulatory commissions shall adopt the tariff if it is determined through transparent process of bidding accordance with guidelines issued by central government
Aims at moving away from cost plus approach for tariff determination & expected to encourage private sector investment
slide8-national electricity policy-Aim of this policy is to supply reliable & quality power of specified standard in an efficient manner & at reasonable rates
Policy recognizes that competition will bring significant benefits to consumers
Policy stipulates that all efforts will need to bring the power industry as early as possible in the overall interest of consumers
slide9-Access to Electricity Available for all households in next five years.
Availability of Power Demand to be fully met by 2012.
Shortages to be overcome and spinning reserve to be available.
Per capita availability of electricity to be increased to over 1000 units by 2012.
Minimum lifeline consumption of 1 unit/ household/day as a merit good by year 2012.
Financial Turnaround and Commercial Viability of Electricity Sector
slide 10-electric tariff policy
slide11-20 international bidding comparison with national bidding
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...SocialHRCamp
Speaker: Kinga Petrovai
You have the new AI tools, but how can you help your team use them to their full potential? As technology is changing daily, it’s hard to learn and keep up with the latest developments. Help your team amplify their learning with a new collaborative learning approach called the Learning Hive.
This session outlines the Learning Hive approach that sets up collaborations that foster great learning without the need for L&D to produce content. The Learning Hive enables effective knowledge sharing where employees learn from each other and apply this learning to their work, all while building stronger community bonds. This approach amplifies the impact of other learning resources and fosters a culture of continuous learning within the organization.
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...SocialHRCamp
Speaker: Erin Patchell
Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?
The Benefits of Temporary Part-Time Jobs for StudentsSnapJob
SnapJob is revolutionizing the way people connect with work opportunities and find talented professionals for their projects. Find temporary part-time jobs that fit your schedule and skills. Browse our listings and apply online today to secure flexible work opportunities that offer the perfect balance between career and personal life.
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
2. HISTORY
The McDonald's restaurant concept
was introduced in San Bernardino,
California by Dick and Mac
McDonald of Manchester, New
Hampshire. It was modified and
expanded by their business partner,
Ray Kroc, of Oak Park, Illinois, who
later bought out the business
interests of the McDonald brothers
in the concept and went on to
found McDonald's Corporation.
3. McDonald's Corporation
• McDonald's is the world's leading fast-food
company by sales
• 32,000 restaurants serving burgers and fries in
about 120 countries
• .There are nearly 14,000 Golden Arches
locations in the US
• Most of its outlets are free-standing units, but
McDonald's also has many units located in
airports and retail areas.
4. Vision
“ TO BE THE WORLD’S BEST
QUICK SERVICE RESTAURANT
EXPERIENCE.”“
Mission
Don't worry about making money Love
what you are doing and always put the
customer first…And success will be
yours!”
5.
6. Products
• In order to cater to local tastes and culinary
traditions, and often in respect of particular laws or
religious beliefs, McDonald's offers regionalized
versions of its menu among and within different
countries. As a result, products found in one country
or region may not be found in McDonald's
restaurants in other countries.
• McDonald's predominantly sells hamburgers,
various types of chicken sandwiches and products,
French fries, soft drinks, breakfast items, and
desserts. In most markets, McDonald's offers salads
and vegetarian items, wraps and other localized fare
7. Values
A) They place the customer experience at
the core of all they do
B) They are committed to their people.
C) They give back to communities.
D) They operate their business ethically.
E) They grow their business profitably.
8. Human Resource Management
• The human resource department at McDonalds is
working as a separate department and holds an
important place in almost all major operations of
the organization
• All managers therefore take on human resource
responsibilities
• Employees are the most important resources in
McDonald's, particularly in creating a competitive
edge
9. Functions of HR in McDonalds
• POLICY-MAKING
• WELFARE
• SUPPORTIVE
• BARGAINING AND NEGOTIATING
• ADMINISTRATIVE
10. HR PLANNING
• HR planning’s purpose is to determine what
HRM requirements exist for current & future
supplies & demands of workers.
• To realize the McDonald's service vision, the
organization believes in strengthening their
team and ensures to deliver the right skills
and knowledge to the right person for getting
the right job done.
11. HUMAN RESOURCE FUNCTIONS
JOB ANALYSIS
• In McDonald’s job analysis done in order to
employee new people every year
• Helps the management to have a better
understanding of the jobs
• In McDonald’s they have predetermined standards
on which employees are awarded on the basis of
their skills, knowledge and experience
13. RESTAURANT JOBS
In the restaurant jobs, there is a clearly defined career path,
from Crew Member to Crew Leader to Floor Manager to
Assistant Manager to Restaurant Manager. And from there
onwards the opportunities for growth and development are
limitless. Area Supervisors, Operations Consultant and beyond
are just a few to mention from.
-TRAINEE MANAGER
-CUSTOMER CARE REPRESENTATIVE
-CREW MEMBER
14. OFFICE JOBS
Managerial jobs are categorized as Office Jobs in McDonalds. At
McDonalds office jobs are an excellent match, provided an employee
can exhibit the right skill set up to excel in the areas of his/her
expertise. Depending upon the knowledge, experience and right
aptitude, there are 3 key entry points in the office jobs.
• INITIAL ENTRY LEVEL
• MIDDLE ENTRY LEVEL
• HIGHER ENTRY LEVEL
15. • INITIAL ENTRY LEVEL This entry level is specifically for
beginners to start the career in a professional work
culture, these positions will provide the opportunity to
develop the skills as a successful business
entrepreneur.
• MIDDLE ENTRY LEVEL As a middle entry level incoming
employee will perform as a liaison with team members
to deliver the team objectives while ensuring the
execution of assigned tasks as per defined standards
and procedures.
• HIGHER ENTRY LEVEL The higher entry level job are
accountable for the execution of assigned tactics and
strategic plan. The provision of leadership approach to
work will enhance their sense of ownership and part of
the winning team member.
16. Franchise owner
The personal growth and business knowledge
you’ll develop from our extensive training and
your experience as a franchisee is invaluable.
We encourage all our franchise owners to
grow and to continually improve themselves
and their businesses. They welcome
contributions and an open exchange of ideas
between the company and our franchisees.
17. Recruitment, Selection and
Retention :
For McDonald's, people are its most
important asset. This is because customer
satisfaction begins with the attitudes and
abilities of employees and effective workers
are the best route to success.
18. Recruitment
• RECRUITMENT Recruitment is the first part of the process of filling a
vacancy. It includes examination of the vacancy, the consideration of
sources of suitable candidates, making contact with those candidates,
attracting application from them, short listening, interviews and finally
induction of the selected candidates within the budget of the
department company. In McDonalds recruitment process is
decentralized. Every branch of McDonalds is independent to hire the
employees. Usually at McDonalds employees are hired in a form of
badge. Also the transformations of employees within the franchises of
McDonalds took place for recruiting the employees. A typical
McDonald¶s restaurant can employ about 60 people who include the
both managerial and floor- basedstaff.
• RECRITMENT METHODS IN MCDONANLDS McDonalds follow the
two basic types of recruitment such as:
• Internal Recruitment
• External Recruitment
19. INTERNAL RECRUITMENT McDonalds uses the following two basic methods
JOB POSITIONING In Job positioning McDonalds select candidates from inside by
considering their past performance. MCDONALDS publicize their open jobs on
their site ,where their employees could apply for the job they also publicize it in
their restaurants on Notice Boards. So that the working employees could be
informed from the vacant position and apply.
SUCCESSION PLANNING For the executive posts McDonalds follow a succession
planning technique where they recruit their managers or senior employees to
executive level on the basis of their performance.
EXTERNAL RECRUITMENT McDonalds often goes for external recruitment though
they mostly prefer internal recruitment or internal promotion of the employees to
the higher posts.External recruitment of McDonalds Recruiting via
INTERNET Now a Days Recruiting via Internet is becoming very common. McDonalds
has its own site where they publicize for the jobs and offer people to send their
CVs through online process and often recruit employeesfrom their
ADVERTISING Advertising is the most used method for recruitment. McDonalds
approaches the Newspaper or a magazineadds mostly to invite employees for jobs.
COLLEGE RECRUITING McDonalds follow the most common method of college
recruiting known asInter ns hips because many floor base employees usually join
McDonalds for internship. Here they have one advantage that theydon¶t have
to pay them much and their workforce need is also fulfilled for a temporary period
of time.
20. Selection
After the final interview the manager will rate the
applicant's responses. A successful applicant will
have demonstrated skills and behaviors that have
been identified as being key to the position.
Selection process
• Written Process
• Initial Interview
• Aptitude Tests
• Reference Checks
• Final Interview
• Relocation
21. TRAINING AND DEVELOPMENT:
• The first stage of training is at the Welcome
Meetings. These set out the company's
standards and expectations. The majority of
training is floor based, or "on-the-job" training
• The employees in McDonald’s are provided
with training to achieve high standards in the
organization.
• Training involves-Direct training, Training
abroad
• Specific Training Courses- FMC ,MDP,OCC,TCC
23. PERFOMANCE APPRAISAL AND INCENTIVES
SYSTEM OF MCDONALDs:
Performance Appraisals-
• McDonald’s conducts performance review semi-annually.
• Some standards are made and defined according to
which the employees have to perform.
• Then after 6 months all the employees are evaluated that
whatever they come up to standards or not.
• If an employee does not perform well then feedback is
provided to them so they can improve
• There are four levels to evaluate the performance of
employees: out standing ,excellent, good, need
improvement
24. Incentives
Incentives in McDonald’s are given to
employees on the basis of performance.
Types of incentives:
1. Cash Based
• Attendance Allowance
• Annual Allowance
• Medical Allowance
• Leave Fair Assistance
2. Non Cash Based
• Crew Of the year
• Crew Of the month
• Branch of the year
• Access to gift certificates
• Free food
25. Rewards
The rewards are given on
the basis of the
performance There is arise
of 10% in salary and if
performance is also
counted then
20%increment given at
anytime of the year.
26. Benefits
McDonald’s benefit program is designed to attract,
energize, reward and retain talented people who will
produce superior business results and enhance their
leadership position. MacDonald provided health
insurance benefit to its full-time employees.
Benefit communication planning team is designed to
include a variety of people from various corporate
departments to ensure adverse representation
27. The accomplishment of the
benefit communication planning
team includes:
• Plastic insurance cards with a magnetic strip
to automatically bill for prescriptions.
• Coworkers communication programs, which
allow a group of trained employees to explain
the program to other workers
28. Awards/Achievements
• HR Excellence Awards
2009:Best Learning and
Development Strategy -
McDonald's Restaurants
• HR Excellence Award
2007:HR Initiative “ The
People Project”
• HR Excellence Award
2006:HR Director of the
Year –David Fairhust
29. Major Findings
• At McDonalds, the corporate culture and management
system are strictly imposed, detailed operating manuals
followed to the letter and an extensive field organization
checks on each store to enforce standards.
• The organizational development focused upon
generating revenues from the existing operations.
• The biggest change is the expansion in the menus based
upon the product development strategy, and market
expansion strategy,
• They give different trainings to their
employees/managers to work in more productive way,
and to achieve the goals of the organization.
30. • The domestic growth has slowed as a result of market
saturation but McDonald’s global food service business
delivered good results, and was possible only due to expansion
and positive comparable sales.
• McDonald's develop a deep connection between McDonald’s
and the local communities in which it operates
• McDonald's believes that the success of the restaurants and the
company is achieved through the people it employs.
• The company aims to recruit the best people, to retain them by
offering on going training relevant to their position and to
promote them when they are ready.