The document discusses human resource management at Acme Widget Company. It defines human resources as the people who work for an organization. It outlines the functions, qualifications, and responsibilities of human resource managers, which include recruitment, compensation, development and motivating workers. The document also discusses conflict in the workplace, its causes and impacts, as well as strategies for resolution such as effective communication and questioning. Finally, it describes the significance of human resource management in increasing productivity, boosting employee impact, and creating a positive work environment.

1. HUMAN RESOURCE
MANAGEMENT
Acme Widget Company
Prepared by:
Aime Valentin Nishimwe

2. OUTLINE
Definition of Human Resources
Function and Qualification of HRM
Responsibilities of HRM
Typical Intervention of HRM
Conflict at Workplace
Significance of HRM

3. DEFINITION OF HUMAN RESOURCES
Natural
Resources
Human
Resource
Capital
Human resources are
people who work for
an organization.
(Heathfield, 2016)
Factors of
Production
(Saylor Academy, n.d)

4. FUNCTION AND QUALIFICICATION OF HRM
FUNCTIONS/ROLES QUALIFICATION
• Bachelor’s Degree
• Experience in Supervision
• Excellent Communication Skills
• High level of Professionalism
• Recruitment Process
• Compensation and reward
• Development of workers
• To motivate, empower and train
(About.com, 2011)

5. ROLES OF HRM IN ORGANIZATION
Human
Resource
Management
Recruitment
- Identify talented
workers
- Design and conduct
selection process
Compensation
Identify possible
employees' benefits in
relation to job
evaluation, labor
market condition,
workforce budget, and
budget constraints.
Development
of workers
Preparing workshops,
trainings, and
recommending books
and other materials
that workers can use
for their improvement
and betterment
Motivate
workforce
Distributing rewards
among workers to
increase their
efficiency,
effectiveness and
productivity at work.
(Chron, 2017)

6. RESPONSIBILITIES OF HRM
Human
Resource
Management
Understanding
employees
- Individual needs
- Personal Goals
- Positive environment
Identifying the
gaps in the
workforce
- To prepare workshops
- To prepare trainings
- To solve conflicts
Ensuring
Accountability
- Recruit workforce
- Implement strategies
- Provisions of payrolls
Empowering
Organization
- Meet strategic goal
- Managing staff
effectively
(About.com, 2011)

7. CONFLICT AT WORKPALCE
DEFINITION SOURCE
• Poor communication
• Different Values
• Different Interest
• Scarce resources
• Personality crashes
• Poor Performance
“A sharp disagreement
or opposition of interest
or ideas.”
(University of Oklahoma, 2016)

8. IMPACTS OF CONFLICT
POSITIVE IMPACTS
• Personal and Professional growth
• Positive Work Environment
• Enhance collaboration and teamwork
• Boost creativity and innovation
NEGATIVE IMPACTS
• Increase absenteeism
• Decrease productivity
• Decrease workers’ morale
• Decrease workers’ performance
(University of Oklahoma, 2017)

9. CONFLICT RESOLUTION AT WORKPLACE
Conflict
Resolution at
Workplace
Establishment of
conflict
resolution policy
Minimize areas
of conflict
Provide
Sufficient
resources
Win-win
conflict
resolution
Proactive
conflict
resolution
(Browne, n.d)

10. EXAMPLE OF CONFLICT AT WORKPLACE

11. USE OF INTERACTIVE SKILLS
Interactive
skills
Examples Importance
Listening skills • I used eye contact and gestures
• I Provided feedback and comment
• I was nodding and avoiding interruptions
• I clearly understood the conflict
• I boosted speaker’s will to share
• I created good relationship with
the speaker
Asking
Clarifying
Question
• I asked about the duration of conflict
• I asked about any solution implemented so far
• I asked about HRM awareness of problem

12. INTERACTIVE SKILLS NEEDED FOR
CONFLICT RESOLUTION
Interactive skills Examples Importance
Effective
Communication
skills
• Good listening skills
• Good speaking skills
• Good writing skills
• All parties are able to know their
appropriate limits
• It ensures that all parties' perceptive are
considered in resolution process
• Avoid misunderstanding among
employees or between employees and
managers
Effective
Questioning
skills
• To ask good clarifying questions and
• Critical thinking questions when it is
necessary
This leads to clear understanding of the
conflict which is the first step in resolving,
effectively, a conflict at workplace.

13. INTERVENTION OF HRM
Acknowledge
the conflict
Propose
Solution
Implement
follow-up plan
(Berkeley University of California,
2016)

14. SIGNIFICANCE OF HRM
• Increase productivity of workers
• Boost employees' impact on business//organization
• Establish workers' development programs
• Identify and recruit required workforce
• Engage and motivate workers at all levels
• Create positive working environment
(Griffith College, 2011)

15. REFERENCES
• About.com. (2011, December 29). What Is Human Resources Management? Retrieved January 6, 2017, from
6https://www.youtube.com/watch?v=PhSok_QW5AY
• Berkeley University of California. (2016). Resolving Conflict Situations. Retrieved from Berkeley Human Resources:
http://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/interaction/conflict/resolving
• Browne, C. (n.d.). How to Address Conflict in the Workplace. Retrieved from eHow: http://www.ehow.com/list_6133677_conflict-
resolution-strategies-workplace.html
• Heathfield, S. M. (2016, September 15). What Are Human Resources? Retrieved from The Balance: https://www.thebalance.com/what-
are-human-resources-1918145
• Root(III), G. N. (n.d.). Conflict Resolution Strategies in the Workplace. Retrieved from eHow:
http://www.ehow.com/list_6133677_conflict-resolution-strategies-workplace.html
• Saylor Academy. (n.d.). Principles of Microeconomics. Retrieved January 05, 2017, from https://www.saylor.org/books/
• University of Oklahoma. (2016, August 03). Resolving Conflicts at Work: Employee Information. Retrieved from Human
Resource:http://hr.ou.edu/Employees/Career-Development/Resolving-Conflicts-at-Work#3931281-what-is-workplace-conflict
• Griffith College. (17 June, 2011). The Importance of Human Resource Management. Retrieved from
https://www.griffith.ie/blog/importance-human-resource-management
• Chron. (2017). The Role of Human Resource Management in Organizations. Retrieved from http://smallbusiness.chron.com/role-human-
resource-management-organizations-21077.html

16. T H A N K Y O U
“The key for us has always
been hiring very smart people”
said Bill Gates, Microsoft.