Human resource management in retailing involves recruiting, selecting, training, compensating, and supervising personnel based on the retailer's structure and strategy. Retailers face a unique human resource environment with a large number of inexperienced, part-time workers who work long hours in highly visible roles for a diverse workforce facing variable customer demand, complicating hiring and supervision. Effective human resource management in retailing addresses this environment through focused processes for recruiting, selecting, training, compensating, and supervising retail personnel.

1. Human Resource
Management in Retailing
Dr. Gopal Thapa

2. Human Resource Management in Retailing
• It involves recruiting, selecting, training, compensating, and
supervising personnel in a manner consistent with the retailer’s
organization structure and strategy mix.
• Personnel practices are dependent on the line of business, the number
of employees, the location of outlets, and other factors.

3. The Special Human Resource Environment of
Retailing
• Retailers face a human resource environment characterized by:
A large number of inexperienced workers
Long hours
Highly visible employees
Diverse work force
Many part time workers
Variable customer demand
These factors complicate employee hiring, staffing and supervision
Women and minority in retailing

4. Human Resource Management Process in
Retailing
• Recruiting retail personnel
• Selecting retail personnel
• Training retail personnel
• Compensating retail personnel
• Supervising personnel