Human Resource Management in Retailing

1. Human Resource
Management in Retailing
Dr. Gopal Thapa

2. Human Resource Management in Retailing
• It involves recruiting, selecting, training, compensating, and
supervising personnel in a manner consistent with the retailer’s
organization structure and strategy mix.
• Personnel practices are dependent on the line of business, the number
of employees, the location of outlets, and other factors.

3. The Special Human Resource Environment of
Retailing
• Retailers face a human resource environment characterized by:
A large number of inexperienced workers
Long hours
Highly visible employees
Diverse work force
Many part time workers
Variable customer demand
These factors complicate employee hiring, staffing and supervision
Women and minority in retailing

4. Human Resource Management Process in
Retailing
• Recruiting retail personnel
• Selecting retail personnel
• Training retail personnel
• Compensating retail personnel
• Supervising personnel