This chapter discusses human resource management and organization in retail stores. It covers key concepts like supervision of employees, management functions, and legal environment. The chapter explores retail supervision skills, basic management concepts, and the functions of retail supervisors in staffing, directing, training, motivating, and controlling employees. It also outlines the labor-management legal environment regarding discrimination, relations, wages, and hours. Finally, it addresses retail organization structures and current challenges in managing diversity, empowerment, and rightsizing organizations.

1. HUMAN RESOURCE
MANAGEMENT AND
STORE ORGANIZATION
Chapter 8

2. INTRODUCTION
• Concept of supervision of employees
• Exploration of the management functions
• Labor-management legal environment
• Challenges and changes in organization as retailers
prepare for 21st century

3. RETAIL SUPERVISION
• Management skills
• Leadership skills
• Human skills
• Technical skills
• Conceptual skills

4. BASIC MANAGEMENT CONCEPTS
• Division of Labor
• Authority
• Unity of Command
• Span of Control

5. FUNCTIONS OF THE RETAIL
SUPERVISOR
• Staffing
• Determining staff needs
• Compensation and benefits
• Recruiting employees
• Equal opportunity
• Employee diversity
• Selection of employees
• Directing
• Training

6. • Motivation Employees
• The human need approach
• The authority approach
• The financial approach
• Communication
• Forms of communication
• Barriers of communication
• Controlling
• Employee scheduling
• Evaluation of Employees

7. THE LABOR-MANAGEMENT LEGAL
ENVIROMENT
• Job Discrimination
• Civil Rights of Act
• Equal Pay Act
• Age Discrimination in Employment
• Rehabilitation Act Amendments
• Equal Employment Opportunity Act

8. • Management-Labor Relations
• Labor-management Relations Act
• Occupational Safety and Health Act
• Wages and Hours
• Fair Labor Standards Act
• Social Security Act
• Family Maternity Leave Act

9. RETAILING ORGANIZATION
• Levels of Organization
• Parent Corporation
• Subsidiary level
• Product class organization
• Geographic organization

10. Function/Process organization
• Merchandising
• Promotion
• Operations
• Control
• Leased Departments
• Individual Store Level Organizations

11. ORGANIZATIONAL CHALLENGES
• Managing Diversity
• Empowerment
• Focus on core competency
• Heightened Cultural Sensitivity
• The Team Construct
• Rishtsizing the Organization