The document discusses HubSpot launching a new CRM tool to help medical practices better manage online leads and convert them into new patients. It notes how the internet has changed how people research healthcare decisions. The CRM allows practices to follow up on qualified leads more effectively by taking notes, sending emails, creating tasks and scheduling calls directly in the CRM. This gives patient coordinators visibility and context to have better conversations with leads and close more of them into new patients. Both large and small practices can benefit from the intuitive and powerful CRM.