The document provides answers to multiple choice questions from an HSA 520 midterm exam. It covers topics like health management information systems (HMIS), organizational culture, leadership roles, information technology competencies, customer relationship management (CRM), enterprise resource planning (ERP), supply chain management (SCM), data storage, and health information networks.

1. HSA 520 Midterm Exam Part 1 & 2 (NEW) A+++++ ANSWER
QUESTIONNOV 25, 2016HSA 520 Midterm Exam Part 1 & 2 (NEW) A+++++ ANSWERPART
1The genesis of Health Management Information Systems (HMIS) goes back to the roots of
numerous areas, including:computing privacy.information economicsmultidimensional data
sets.medical policies.An information-inquiring culture has transparent:information
discovery.Core values.direct reports.accounting and finances.An information-discovery
culture ensures:critical information about due processes.sharing of insights freely and
encourages employees to collaborate.sensitivity for privacy.giving up the power of
controlling others.The data input phase includes:data acquisition and data verification.data
storage and data classification.data retrieval and data presentation.data retrieval onlyA
healthcare services organization may develop or adopt various types of cultures,
including:an information-functional culturean information-secrecy culture.an information-
blast culture.an information-hording culture.Computational functions support:further data
analysis.data transfer.sensitive data.decreasing costs.Emerging trends that are encouraging
heathcare executives to become interested in developing innovative, integrative, and cost-
beneficial HMIS solutions include:wireless, user-friendly portables.tape recordings.X-ray
films.accessible records.The majority of computerized patient record systems have
capabilities to reject invalid data with the use of techniques including:batched totals and
range checks.mechanically processed coded data.data integrity.patient demographics.As a
trustworthy leader, the senior executive must have the ability to:exude trust from their
direct reports and corresponding followers.develop a “top-down” working relationship with
followers.articulate how or why certain things are or are not being executed without
explanations.dictate to others on how to manage their time.The executive largely
responsible for articulating the organizational vision and mission is
the:COOCMOCTOCEOShared values portray:the total competencies of the organization.the
interactive coordination among the hired employees.the common goals, objectives, and
beliefs of most members of the organization.morals of the employees of an organization.The
role of the CEO or CIO to oversee the use of HMIS in any healthcare services organization
requires that the individual has been trained and has experience and mastered a certain set
of:rules and laws.strategic, tactical, and operational IT competencies.department goals and
strategies.efficient business processes.The executive who oversees the daily heathcare
services delivery operations is the:CEOCOOCMODFOBecause it is an art form, motivation
requires that the CIO have special skills and elevated expertise, including:turning over goal
setting responsibilities to the employees.allowing employees to position specific individuals

2. in the appropriate spaces throughout the organization.being as specific as possible when
detailing the goals and objectives for their employees.assuming staff will institute a
collaborative spirit with a strong sense of team belonging. Defensive strategies come into
play when:an organization is to be constantly at the leading edge of its product offering.the
uniqueness of certain aspects of the business activities is maintained.cost advantage is
gained through economies of scale and cost-effectiveness.when the stage of the industry
and/or product life cycle is experiencing a steady decline due to its ongoing maturity.Real-
world HMIS practices:can be learned by reading cases in textbooks.are not necessary for
learning.can be learned by reading published theories.are not easily replicated.URL stands
for:uniform relocation lab.universal resource locators.uniform restructuring linkusability
relocation linkFor breast cancer patients who may have distinct needs for care and coping,
several researchers have found that these patients:typically do not seek information
regarding treatment plans.actively engage in online and interpersonal interactions via
support groups.tend to disincline investigating medical progress.do not require the normal
level of emotional support from medical staff.Online health information seeking should be
of concern for health administrators for myriad reasons, including that it:increases social
isolation often associated with stigmatizing medical conditions.reduces patient-physician
interactions.increases deficiencies in the health insurance and registration
processes.engages faster diffusion of medical findings.The Internet is not void of particular
weaknesses for underrepresented population information, such as:fragmentation of health
information.verifiable facts.credible sources.wealth of information.The primary purposes of
the Internet Engineering Task Force (IETF), Internet Architecture Board (IAB), and Internet
Engineering Steering Group (IESG) are to:restructure the Internet.function as Internet
regulating bodies.develop an Internet hub infrastructure.develop a network system.Online
activities include:spreadsheet development.ACCESS reports.communications.PowerPoint
presentations.Determinants of site success such as Trusera (invitation only), DailyStrength,
PatientsLikeMe, and Caring.com rest with a triad of:blog ratings, site ratings, and
community forum ratings.member numbers, daily hits, and word of mouth.theory, research,
and practice.accuracy, veracity, and verifiability.Online extraction of relevant health
information by both experts and laypersons have proliferated due to:decreased computing
literacy.less availability.advances in Web-based interface technology.extremely high
cost.The Internet has facilitated the use of information and communication technology (ICT)
to:discourage the constant use of the Internet for medical information.sustain patients with
a variety of illnesses.increase social isolation.treat diseases.PART 2Customer relationship
management (CRM) software must be designed with the following in mind.An in-depth
recognition of its customers’ specific needs.Strategic communication is for different types of
software.Enhancement of existing programs and services.Creative services that would
progress and fulfill the organizational long-term goals.The goal for ERP is:to achieve single
data-entry points throughout the organization.to maintain non-standardized, unique
processes.to succeed even with the lack of business process reengineering.to maintain the
use of paper-based orders.The primary goals of supply chain management (SCM) are:to
achieve increased efficiencies with regard to information flows and exchanges between the
organization and its external parties.to satisfy the need for economies of scale.to increase

3. the volume of daily purchasing.to decrease efficiencies with regard to information flows and
exchanges.How can ERP software be used to facilitate data integration?Maintaining
separate processes as previously developed.Using insurance companies to sort it
out.Amalgamating existing business processes in an organization.Using health professional
associations.Primary storage, or main memory is:the central processing unit (CPU) of a
computer.the program instructions and data provides the CPU with a working storage
area.random-access memory (RAM).read-only memory (ROM).A key high-profile enterprise
software system that has emerged in the HMIS landscape is:supply chain management
(SCM).just-in-time (JIT) inventory.health maintenance organization (HMO).Internet
explorer (IE).What has often been referred to as the “brain” or “heart” of a
computer?CPURAMCUROMCustomer relationship management (CRM) is a major HMIS
enterprise software system that:has a predetermined budget.can enable owners to
personalize their heathcare services benefits online.has a set listing of highly recommended
and non-participating physicians and specialists.does not maintain research information on
prescription drugs.Issues that may arise with a RHINO setup like the Mayo Clinic’s include
problems with:maintaining separate processes as previously developed.using insurance
companies to iron out problems.difficulties with patients.data shadowing and the need for
creating interfaces to communicate among disparate platforms and software.The rapid
advancements of e-commerce and managed care placed new demands on the healthcare
industry in the 1990s to:establish information infrastructures that work with the Foxfire
browser.establish information infrastructures that facilitate timely and interoperable
patient formation.establish information that works with Internet explorer (IE).establish
information that does not contain firewalls.Consolidation, sometimes purported as a
“market-sheltering activity” occurs when:the central processing unit (CPU) of a computer is
shared.the program instructions and data provides the CPU with a working storage
area.two or more comparable healthcare services organizations combine to augment or
preserve market power.read-only memory (ROM) is shared.One definition of community
health information networks (CHIN) is:A network of stakeholders within a defined region
who are committed to improving the quality, safety access, and efficiency of healthcare
through the use of HIT.A special interest group (SPIG).Improved efficiency and effectiveness
of healthcare services delivery.A not-for-profit organization.One definition of regional
health information organizations (RHINO):A network of stakeholders within a defined
region who are committed to improving the quality, safety access, and efficiency of
healthcare through the use of HIT.A special interest group (SPIG).Improved efficiency and
effectiveness of healthcare services delivery.For-profit organization.Open systems, as
characterized by the Internet, electronic data interchange (EDI), and extranets, offer:two-
way access for external agencies.eliminate the need for the exchange of standard-formatted
transactions.no requirement for electronic ordering.no requirement for electronic invoicing
through EDI.For practice management systems delivered from private healthcare
organizations and hospitals, electronic billing and patient scheduling are being developed
for numerous benefits, including:keeping manual follow-up procedures.reducing, or
possibly eliminating, all paper-based forms for which healthcare services organizations are
especially vulnerable.increase the accuracy of billing/coding.eliminating electronic order

4. processing.What is the ultimate and primary goal for the CHIN evolution and the RHINO
movement?Consumer privacy.Internal policies.The development of Health maintenance
organizations (HMOs).The establishment of a national health information network
(NHIN).EHR will be one of the most costly project expenditures that a healthcare services
organization will undertake, with regard to the investments of time and money and the
resultant challenge of returns on investments (ROI). This is due to:the significance of the
returns to be realized from an EHR implementation remains a concern for many healthcare
executives.the program instructions provide the CPU with a working storage area.two or
more comparable healthcare services organizations combine to augment or preserve
market power.read-only memory (ROM) is shared.A Web-based PHR system will empower
patients with:remote patient monitoring for older patients that cannot be added since
patients do not need to be concerned about their chronic states of health.access to their own
records and help them take a more active role in managing their own health.privacy since
physicians will be the only people allowed to view records.accessibility for all caregivers
since the records are open for viewing.Possible risks in trusting all your personal health
records with a carrier such as Google Health include:a network of stakeholders within a
defined region who are committed to improving the quality, safety access, and efficiency of
healthcare through the use of HIT.information that could be sold to, or mined by, people
from organizations that are unknown to the patient.improved efficiency and effectiveness of
healthcare services delivery.a not-for-profit organization could safe keep your
records.Healthcare databases have been in existence for as long as there have been data
storage devices, and in addition to a computer data-processing database, they can
include.the volumes of patient files lining the shelves of a physician’s clinic.healthcare
organizational policies and decisions.query languages such as SQL.processes as outlined in a
documentation manual.Google Health pays particular attention to security and privacy
issues, which clearly restricts:infrastructures that work with the Foxfire
browser.information that facilitates timely and interoperable patient data.the transmission
or release of the subscriber’s information to third parties without the subscriber’s
consent.information that does not contain firewalls or other protections.When combined
with various other workflow tools, computerized physician order entry (CPOE) can also be
useful in providing information about:manual follow-up procedures.reducing paper-based
forms.patient scheduling.eliminating electronic orders.Electronic health records
can:improve upon unique non-standardized processes.eliminate single data-entry points
throughout the organization.significantly increase the risk for medical errors.enhance the
quality of healthcare services delivery.Closely related to, and often functioning as part of,
EHR, a computerized physician order entry (CPOE) system is basically:a competitive system
within an amalgamation of systems.an internal policies document approved by the Board of
Directors.automated order-entry system that captures the instructions of physicians with
regard to the care of their patients.information on research of prescription drugs.Three
categories of healthcare data are required, almost universally, by healthcare
servicesorganizations for supporting their planning and decision-making activities, and one
of these is:vital statistics.environmental statistics.census statistics.consensus statistics.