The document discusses the relationship between values, behavior, and performance in the workplace. It addresses how human resources can support performance through encouraging behaviors that are aligned with organizational values. The human resources organization needs to visibly and deliberately commit to supporting performance by focusing on ongoing feedback, rewards, teambuilding and customer service to reinforce desired behaviors.

1. Values Vs. Behavior What are they and what do they mine in terms of how I should behave? HR behavior in support of Performance What is performance in terms of Values ? On-Going Feedback in support of Behavior Rewards & Recognition

2. Indicators Knowing the Company Knowing the HR Customer Focus Managing the your Job Leadership Teambuilding Customer Focus Behavior in Support of Values

3. HR ORGANIZATION . . . HR organisations are the cornerstone of functional excellence and people development HR needs to take responsibility to support performance through behaviour Support is a visible and deliberate manner that requires commitment to execution