HR Management By Ashiwini M
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The document discusses hiring a Regional Marketing Manager for a hospitality company's expansion across Maharashtra. As the HR manager, sources of hiring include both internal and external candidates. A selection process is designed to identify the most suitable candidate which involves shortlisting applicants based on qualifications, experience, and competencies followed by evaluation through interviews and reference checks. The role involves business development, customer relationship management, and sales target achievement through effective communication, problem-solving, and value addition.
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Here's a step-by-step guide on how to identify, assess, and hire the perfect candidate for this critical role:
1. Craft a Comprehensive Job Description: Begin by creating a detailed job description that outlines the roles, responsibilities, and qualifications required. Highlight the key skills, experience, and qualities that will make a candidate successful in the role. Create the perfect job description with our JD Generator.
2. Discover Relevant Candidates: Tap into both active and passive talent pools to uncover qualified candidates. Utilize popular job boards like Indeed, LinkedIn, and Glassdoor for active job seekers, and employ recruitment tools to identify passive candidates. Explore EasySource for effective talent discovery.
3. Screen Candidates Effectively: Move beyond keyword-based screening by adopting persona-based screening. This method assesses candidates based on the ideal candidate profile, ensuring a more comprehensive evaluation and preventing the elimination of potentially excellent candidates. Leverage EasySource to enhance candidate screening.
4. Assess Candidates' Skills and Qualifications: Implement skill assessments that align with the specific needs of the role. These assessments can include scenarios and tasks relevant to the customer service manager position, helping you gauge a candidate's practical skills and decision-making abilities. Explore EasyAssess for pre-built and customized skill assessments.
5. Conduct Insightful Interviews: Craft interview questions that delve into a candidate's experience, problem-solving abilities, and alignment with the organization's values.
Engage Candidates Throughout the Process: Candidate engagement is crucial to retaining top talent throughout the hiring process. Utilize communication tools to build personalized messaging, keeping candidates informed and engaged. Optimize engagement with EasySource’s Candidate Engagement Module.
6. Conduct Reference Checks: Once you've shortlisted candidates, conduct thorough reference checks to verify their work history and performance in previous roles. Enquire about their ability to work effectively within a team and adapt to the company culture.
7. Selection and Onboarding: Extend a comprehensive offer letter that includes essential information about the position, salary, benefits, start date, and any probationary period. During the onboarding process, introduce the new Customer Service Manager to the organization's culture, values, and mission.
Read the full article here: https://www.hirequotient.com/how-to-hire/customer-service-manager
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2. Discover Relevant Candidates: Tap into both active and passive talent pools to uncover qualified candidates. Utilize popular job boards like Indeed, LinkedIn, and Glassdoor for active job seekers, and employ recruitment tools to identify passive candidates. Explore EasySource for effective talent discovery.
3. Screen Candidates Effectively: Move beyond keyword-based screening by adopting persona-based screening. This method assesses candidates based on the ideal candidate profile, ensuring a more comprehensive evaluation and preventing the elimination of potentially excellent candidates. Leverage EasySource to enhance candidate screening.
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6. Conduct Reference Checks: Once you've shortlisted candidates, conduct thorough reference checks to verify their work history and performance in previous roles. Enquire about their ability to work effectively within a team and adapt to the company culture.
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HR Management By Ashiwini M
- 1. Human Resource Management By Ashwini Misal Roll no MB21043
- 2. A & B hospitality industries is in need of Regional Marketing Manager for Expansion of its business across MAHARASTRA. As an HR Manager discuss the sources of Hiring. Design and Draft a accurate Selection Process to hire the most suitable candidate.
- 5. • Regional Sales Managerr - Sales (Admissions) Role Description • We need a person who can join us a a freelancer and share the revenue on each sale. We are making a team who can work and make huge profits as per his convenience. • Will share the revenue every month. • What you will be doing : • We have lots of services and market is having huge potential for our services. You need to find out the potential client for us so we can help him with his company projects.
- 6. Selection is the process of choosing the most suitable candidates from those who apply for the job. It is a process of offering jobs to desired candidates. Once the potential applicants are identified, the next step is to evaluate their qualification, qualities, experience, capabilities, etc. & make the selection.
- 7. • Communicating with customers, making calls to potential customers, and following up on leads. • Understanding customers' needs and identifying sales opportunities. • Answering potential customers' questions and sending additional information per email. • Keeping up with product and service information and updates. • Creating and maintaining a database of current and potential customers. • Explaining and demonstrating features of products and services. •
- 8. Must Have Competencies : • High levels of emotional intelligence, in particular empathy and listening ability • Willingness to counsel and add value even if the applicant is not likely to become a part of our community • Ability to impact and convince with speaking and writing skills • Results focus : The drive to meet targets, follow up proactively, change course when needed and persevere in the face of obstacles. • Capability to isolate problems and come up with solutions on the go.