The Royal Bank of Scotland (RBS) sees its human resources function as playing a valuable role in contributing to the bank's business success. RBS aims to equip HR professionals to understand business drivers and how HR can add value, rather than just focus on administrative tasks. The bank invests in employee training, diversity, work-life balance policies, and uses an annual employee survey to evaluate HR efforts and benchmark against peers. RBS also focuses on social responsibilities like financial education initiatives and reducing its environmental impact.