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HR Activities at FedEx
- 1. FedEx HOW HR MANAGER PERFORMS HR ACTIVITIES IN THE FEDEX HUMAN RESOURCE MANAGEMENT
- 2. MEET OUR TEAM Founder DHAVAL SOLANKI Founder 19531009 Founder DHRUV GANDHI Founder 19531010 Founder HARDIK ACHARYA Founder 19531064
- 3. Presentation Outline Key topics for discussion Introduction of FedEx Human Resource Management System at FedEx Learning and understanding Conclusion References
- 4. Introduction FEDEX CORPORATION IS ONE OF THE LARGEST AND MOST PROMINENT MULTINATIONAL COURIER SERVICES IN THE WORLD. THE COMPANY’S FOCUS ON SPEED, MANAGEABILITY, AND EXPANSION. HEADQUARTERED IN MEMPHIS, TENNESSEE. FEDEX CORP. PROVIDES CUSTOMERS AND BUSINESSES WORLDWIDE WITH A BROAD PORTFOLIO OF TRANSPORTATION, E-COMMERCE AND BUSINESS SERVICES. THE COMPANY IS KNOWN FOR ITS OVERNIGHT SHIPPING SERVICE AND PIONEERING A SYSTEM THAT COULD TRACK PACKAGES AND PROVIDE REAL-TIME UPDATES ON PACKAGE LOCATION.
- 5. Vision Being a dynamic and progressive courier services firm that leverages technology and impacts the lives of all people. (dynamic and progressive courier service) Mission FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation, and related business services through focused operating companies.
- 7. FedEx Strength Brand Recognition Global Presence Innovation and technological capabilities Sound financial performance Broad service portfolio Strategic acquisition FedEx Weakness High Operating Costs Low scope for differentiation Over-dependence on the US markets Seasonality of business
- 8. FedEx Goals FedEx Corporation will produce superior financial returns for its share owners by providing high value-added logistics, transportation and related business services through focused operating companies. Financial Goal - FedEx Corporation provides strategic leadership and consolidated financial reporting for the FedEx family of companies, managing a broad portfolio of transportation, e-commerce and business services. Long Term Goals Increase EPS 10% - 15% per year Grow profitable revenue Achieve 10% + Operating margin Improve cash flows Increase ROIC Increase returns to share-owners
- 10. FedEx Competitors UPS DHL SNCF BLUE DART KUEHNE + NAGEL DB SCHENKER CH ROBINSON XPO LOGISTICS
- 11. FedEx Environment INTERNAL ENVIRONMENT Customers Distribution Competitors The company aims to promote a working environment where the employees and contractors feel respected, satisfied and appreciated. EXTERNAL ENVIRONMENT Government Weather The Economy
- 13. RECRUITMENT- SELECTION- INTERVIEW OF CANDIDATES Recruited people from leading universities in all the countries it operated in. Offered internship programs which groomed people for future job assignments. Fill a 20-page application form. Automated its job application and applicant screening procedures by developing an online job application form. Recruited people who were willing to take risks, who were entrepreneurial by nature, and were willing to take up challenges. Sources The Process
- 14. Selection & Interview Process Applicants could apply for positions which matched their skill sets. They could apply online for internships (for college students) as well as salaried positions. The applicants could fill details pertaining to their preference (location, nature of job, etc). The site also helped the applicants create an online resume. The applicant information was then matched with the company’s job eligibility norms recorded in PRISM and the eligible candidates were identified. An aptitude test which test skills in basic mathematics, English, and reasoning. The written test was followed by an interview. Candidates who performed well in the interview underwent a fitness test and a background check. HR staff to concentrate on tasks such as checking the references and follow up. The system also ensured that the application forms were completely filled, enabling the HR department to quickly fulfil the HR formalities.
- 15. Interview Agenda FedEx disregards gender, age and racial discriminations during screenings & interviews and thereby assures equal employment opportunities to all. FedEx is famous for its fair practice of selecting diverse, competent and culturally fit individuals. Recruitment process is exhaustive and rigorous in order to ensure fairness. Interviews are structured in such a manner as to facilitate the interviewer to ascertain if the interviewee will identify with and fulfil the holistic needs of the company. The interviewee’s behavioural traits are also examined along with the technical skills.
- 16. FedEx Training On-the-job training Orientation program Training a continuous process for existing employees PRISM evaluation and training Ongoing management training Extensive instruction and training for management
- 17. JOB ANALYSIS Which employee are the best fit for specific jobs. Package handlers perform physical labour and must be fit enough to lift packages that might weigh between 50 and 100 pounds. This is an entry-level position. Physically loading and unloading packages by hand, Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc. Safe package moving and handling to help employees and minimize the risk of injuries. Communicating with fellow employees and supervisors. Physically fit. Must pass drug screening and background checks At least 16 years old Ability to lift up to 75 lbs. Must be punctual, possess patience and good communication skills Must know how to operate heavy machinery Good hand-eye coordination, must at be a high school graduate Able to operate an Air Trailer digital package tracking system Quick in identifying any hazardous material that is being shipped Job Description Job Specification
- 18. 360 Degree Evaluation Performance Evaluation
- 19. COMPENSATION PLAN Dig into data and take a stand on what the company should do about compensation. Tell stories that illustrate the importance of what your compensation strategy is trying to achieve and why it matters. Build relationships with internal resources cross departmentally in order to achieve buying and champion change across the organization.
- 20. Incentives & Benefits Bravo Zulu (“well done”- a term used in the US Navy): The award is given to the employees who performed above and beyond the call of duty. The award consists of appreciation from the management and gift certificates or movie tickets. (The managers were also authorized to reward the subordinates with $100 cash bonuses instantly, in recognition for their work). Suggestion Award: Employees received cash prizes ranging between $100 and $25,000 for offering valuable suggestions for improving business operations at FedEx. Golden Falcon Award: Presented to regular employees who went out of their way to serve customers and exceeded their (customers‟) expectations. The Five Star Award: Considered the best award at FedEx, it is presented to employees whose performance helped FedEx improve customer service, profitability and teamwork. The award is presented to 150 employees every year, who achieved substantially more than their annual objectives. Humanitarian Award: Given to employees who displayed courage and kindness to help the needy. Only outstanding instances of courage and kindness are recognized by the award. Circle of Excellence: This is aimed at encouraging team effort and hence is given to excellent teams that perform exceedingly well. Discounts: FedEx employee shipping discount, certain discounts at FedEx Office, and a variety of discounts available through the employee discount program through LifeWorks. Stock Purchase Plan: allows employee to purchase shares of FedEx common stock through payroll deductions. Eligible after 3 months of continuous service. Employees of FedEx Ground, enjoy exclusive discounts and additional benefits provided by HR such as:
- 21. Learning People-Service- Profit Embrace diversity Share information and listen Help the community Encourage work/life balance Recognize and reward
- 23. THANK YOU!