Presented by Alan Pelz-Sharpe at Documentation and Training Life Sciences conference, June 23-26, 2008. The technology purchasing lifecycle is an essential part of putting together a solid content management plan. This lifecycle typically starts with identifying a business need/scenario and understanding the technologies that will meet that need, then moves on through the selection, implementation, and use phases. Just as there are a myriad of needs and scenarios, so too do technology suppliers differ greatly in their offerings. In this session we will provide you with some best practices for selecting content and document management technologies and define a framework for bringing it live into your organization.

1. How to select and procure
Content Technologies……..
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2. Product
evaluation
reports &
subscriptions
available at
CMSWatch.com
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5. e
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• Test any software with real users before
you sign a contract.
– You need to know that the software will work in
your environment (server builds, security, etc.).
– Vendor salespeople are not always…candid.
– You think you know your requirements, but you
actually don’t until real screens are painted.
• Test competitively
– Use scenarios for “bake-offs”
– This is resource-intensive, but what’s the cost of a
failed implementation?
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6. • Meet the team who WILL work with you.
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10. • Work to normalize pricing:
– per CPU
– per server
– per domain
– per contributor
– per power contributor
– per content item
– per developer
– per year, and, frequently...
– ...some combination of the above
• But remember…
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14. “Markets are Conversations” -- Cluetrain Manifesto
Industry-leading,
scalable solution for the
How does it work? How much does
enterprise, fully
it really cost? What’s wrong with it?
customizable for your
Who are their real competitors? Do
needs, with robust API,
their consultants know my industry?
Web Services support,
Will my co-workers actually use it?
and lowest TCO in its
class, blah, blah, blah…
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16. The larger the group, the simpler the tool…
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18. Product
evaluation
reports &
subscriptions
available at
CMSWatch.com
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