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How VMware is using VisibleThread to Increase Quality & Drive Efficiency


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VisibleThread Users Conference 2018 - How VMware is using VisibleThread to Increase Quality & Drive Efficiency

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How VMware is using VisibleThread to Increase Quality & Drive Efficiency

  1. 1. Confidential │ ©2018 VMware, Inc. How VMware is using VisibleThread to Increase Quality & Drive Efficiency VMware Technical Program Manager/GEH February 28, 2018 & Geoff d’Alelio, PMP | VSP | CSM | ITIL
  2. 2. 2Confidential │ ©2018 VMware, Inc. Geoff d’Alelio Technical Program Manager B.S. Computer Engineering, Iowa State University 30 Years in the Technology across industry • Aerospace • Defense • Financial • Law Enforcement • NFL • Peace Corps • Hobbies • Motorsports • Hunting & fishing • Tech gadgets – Internet of Things (IoT)
  3. 3. About VMware Founded in 1998 Revenues of $6.04 Billion in 2014 More than 18,000 employees worldwide serving more than 500,000 customers Headquartered in Palo Alto, California with offices in more than 100 countries
  4. 4. VMware’s Worldwide Presence Europe, Middle East, and Africa (EMEA) Americas Asia Pacific & Japan (APJ)
  5. 5. 5Confidential │ ©2018 VMware, Inc. • Proposal Manager • Capture Manager • Technical Program Manager • Contracts Manager • State and Local, Education (SLED) • Defense (DoD) • National Security (IC) • Civilian (CIV) • Healthcare • Proposal Manager - 1 • Capture Manager – 5 • Technical Program - 3 Managers • Contracts Manager - 2 VMware Pursuit and Capture (P&C) Roles Provide Expertise and Leadership; Shape and Win Strategic Programs Roles Capture Manager Alignment by Segment Breakdown of Team
  6. 6. 6Confidential │ ©2018 VMware, Inc. Current Work Products • Blue Team Deck: This deck provides the Pursuit Summary, Strategy, SWOT, etc. to enable a go-no go decision and to set the strategy, themes and direction for the capture effort. • Technical Requirements Traceability Matrix (RTM): TPM uses VT to produce RTM which provides technical requirements traceability, compliance check, gap ID, product mapping, and technical prose for VMware & partners. New Work Products Enabled by VT • Auto SWOT: Capture Manager (CM) will use VisibleThread (VT) to produce an RTM which categorizes requirements by VMware Strengths, Weaknesses, Opportunities, and Threats to aid in building true SWOT. • Customer Language Discovery: Proposal Manager (PM) will use VT to generate a heat map of word frequency found in RFP and provide it to writers as a list of customer terms for use in the response. (i.e. Service Desk vs. Help Desk) • Pricing, Contracts & Legal, Management & Delivery, Proposal, and Master (roll up) RTMs: These new work RTMs provide requirements traceability, proof of compliance, gap identification, and prose for VMware and partners in each of the named domains. The master RTM provides a summary view of all RTMs for the CM. • Structure, Readability, and Acronym Analysis reports: These reports, which are generated automatically by VT for the proposal manager will provide inline comments and metrics for pink, red, and gold reviews on compliance to structure, readability, and proper acronym definition. • Past Performance RTM: This document will shred our final proposal on products, partners, etc. for use in past performance and content reuse. Before and After Introducing VisibleThread Adding processes and tools
  7. 7. 7Confidential │ ©2018 VMware, Inc. P&C Work Package Life Cycle Artifacts by Proposal Lifecycle Phase Pursuit Blue Pink Red Gold White Delivery Auto SWOT - CM Customer Language Discovery - PM Technical RTM - TPM Contracts & Legal RTM – Contracts Mgr. Pricing RTM – Pricing Mgr. Management & Delivery RTM – CM Proposal RTM – PM Blue Team Deck – CM Red RTMs - All Red Architecture & LOM - TPM Red Pricing & BOM - Pricing Red Draft Response - All Red Structure Analysis - PM Red Readability Analysis - PM Red Acronym Analysis - PM Pink RTMs - All Pink Architecture & LOM - TPM Pink Pricing & BOM - Pricing Pink Draft Response - All Pink Structure Analysis - PM Pink Readability Analysis - PM Pink Acronym Analysis - PM Gold RTMs - All Gold Architecture & LOM - TPM Gold Pricing & BOM - Pricing Gold Draft Response - All Gold Structure Analysis - PM Gold Readability Analysis - PM Gold Acronym Analysis - PM Final Pricing & BOM - Pricing Final Response - All Past Performance RTM - PM
  8. 8. 8Confidential │ ©2018 VMware, Inc. RFP Document Shredded into Separate Areas of Responsibility • Proposal • Pricing • Contracts and Legal • Management and Delivery • Technical Master Dictionary's used to build MASTER_Workpackages • MASTER_Proposal • MASTER_Pricing • MASTER_Technical • MASTER_Contracts and Legal • MASTER_Management and Delivery Developing Areas of Responsibility Divide and Conquer!
  9. 9. 9Confidential │ ©2018 VMware, Inc. Master Dictionary Development Workflow How we created our master dictionary of terms
  10. 10. 10Confidential │ ©2018 VMware, Inc. Resultant Search Dictionaries Dictionary Creation
  11. 11. 11Confidential │ ©2018 VMware, Inc. Customer Language Discovery Do we speak their language? Pursuit
  12. 12. 12Confidential │ ©2018 VMware, Inc. Master “Roll-Up” RTM Work package overview Blue Pink Red Gold
  13. 13. 13Confidential │ ©2018 VMware, Inc. Management & Delivery RTM Professional Services View of Requirments Blue Pink Red Gold
  14. 14. 14Confidential │ ©2018 VMware, Inc. Contracts and Legal RTM Where can we get in trouble? Blue Pink Red Gold
  15. 15. 15Confidential │ ©2018 VMware, Inc. Pricing RTM How do they want this priced? Blue Pink Red Gold
  16. 16. 16Confidential │ ©2018 VMware, Inc. Proposal RTM Responsibility Matrix Blue Pink Red Gold
  17. 17. 17Confidential │ ©2018 VMware, Inc. Technical Requirements Traceability Matrix (RTM) Shredding Requirements across our capabilities Blue Pink Red Gold
  18. 18. 18Confidential │ ©2018 VMware, Inc. 18
  19. 19. 19Confidential │ ©2018 VMware, Inc. Readability Analysis Initial Analysis... Pink Red Gold
  20. 20. 20Confidential │ ©2018 VMware, Inc. Readability Analysis - Demonstrating Improvements How did the changes improve the quality? Pink Red Gold
  21. 21. 21Confidential │ ©2018 VMware, Inc. Structure Analysis So did they adhere to the Proposal outline? Pink Red Gold
  22. 22. 22Confidential │ ©2018 VMware, Inc. Processes and Procedures WIKI- CONFLUENCE Step, by Step... CONFIDENTIAL
  23. 23. 23Confidential │ ©2018 VMware, Inc. Making Order out of Chaos Standards and Naming Conventions...
  24. 24. Confidential │ ©2018 VMware, Inc. Thank You