How to resolve your eBay Defect Rate?

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What is a eBay defect? A ‘defect’ is a transaction that’s considered to create a bad shopping experience for buyers. We understand that not all transactions go well, and this is just a part of doing business. Still, these transactions can seriously affect a buyer’s likelihood to buy with you again. With the new performance measurement, we’ll be better able to reward sellers that provide excellent customer experience. The new measurement will also improve our ability to identify experiences that may drive buyers away. Defect Detailed seller ratings of 1, 2 or 3 for item as described** Returns for item not as described eBay Money Back Guarantee or PayPal Buyer Protection cases for item not as described* Detailed seller rating of 1 for dispatch time eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received* Negative Feedback Neutral Feedback** Transactions cancelled by you due to stock out or item sold to another buyer

Business

Prabhat Shah, @daytodayeBay M: 07518839629
This where it starts. This is a below standard
performance.

Prabhat Shah, @daytodayeBay M: 07518839629
•This page shows your current standard and your projected standard. It is nice
to see improving standard.
•We can see eBay defect rate. The next slide shows details.
•Case without seller resolution shows you have not worked to resolve the issue.

Prabhat Shah, @daytodayeBay M: 07518839629
This page shows where your issues are:
1. Stock are not described well
2. Late dispatch time
3. Negative feedback

Prabhat Shah, @daytodayeBay M: 07518839629
Download the DSR report from previous page. This shows which of your item
got low star ratings from your buyers
•You can see item ID, Transaction date and low ratings
•Go through item by item look into the issue and work to not repeat it.

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How to resolve your eBay Defect Rate?

1. Prabhat Shah, @daytodayeBay M: 07518839629 This where it starts. This is a below standard performance.

2. Prabhat Shah, @daytodayeBay M: 07518839629 •This page shows your current standard and your projected standard. It is nice to see improving standard. •We can see eBay defect rate. The next slide shows details. •Case without seller resolution shows you have not worked to resolve the issue.

3. Prabhat Shah, @daytodayeBay M: 07518839629 This page shows where your issues are: 1. Stock are not described well 2. Late dispatch time 3. Negative feedback

4. Prabhat Shah, @daytodayeBay M: 07518839629 Download the DSR report from previous page. This shows which of your item got low star ratings from your buyers •You can see item ID, Transaction date and low ratings •Go through item by item look into the issue and work to not repeat it.

How to resolve your eBay Defect Rate?

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