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Content	strategy	for	today	and	tomorrow
February 19, 2020
[s]peakeasy AMA
Carrie Hane

@carriehd
#ContentROI
HOW TO MEASURE CONTENT ROI
2
Share • Try • Support 

Create • Trust • Nurture
Tanzen’s Values
Share Your Passion, Try New Things, 

Support Others, Create Trust, and

Nurture Community
HELLO!
Carrie Hane
Digital strategist
Consultant via Tanzen LLC
Author, Designing
Connected Content
90.63% of Content Gets
No Traffic From Google
Source: https://ahrefs.com/blog/search-traffic-study/ January 31, 2020
4
Is it worth the cost it took to create it?1
X = cost of creation
MEASURE CONTENT ROI – COST OF CONTENT
13 Tips for Mastering Content ROI by Colleen Jones
X = r * h
r = hourly rate of people who create
content
h = number of hours to create a piece
of content
X/Y=Z
Y = people who viewed
Z = Price per view
5
Audience
TWO SIDES OF CONTENT
Authors
Increase impact and
effectiveness
• Right info
• Right people
• Right time
Increase efficiency
• Reuse
• Repurpose
• Processes
6
Is it worth the cost it took to achieve it?
MEASURE CONTENT ROI – DETERMINE VALUE
Value of objective
• What were you trying to achieve by producing that
piece of content?
• How does that compare to the cost to produce?
Price per view
7
EXAMPLES OF KPIs & METRICS
https://www.dropbox.com/s/1myi6jvzxp1ht13/Return%20on%20Content%20worksheet.docx?dl=0
8
Avoid costs in content creation
Automation, reuse, efficiency
APPLY ACCOUNTING PRINCIPLES TO CONTENT
From “What Can Accounting Teach Us About Measuring Content Value?” by Sarah O’Keefe, Scriptorium
Manage risk
Reduce product returns, product liability, and calls to customer service
Create competitive advantage
Search, SEO, multiple languages, useful and usable content
9
Reach
Discovery
Engagement
Effectiveness
Competition
Ecosystem
WHAT TO MEASURE
What is the goal?
What is the context?
10
Untangling Content ROI
https://storyneedle.com/untangling-content-roi/
MORE ABOUT THE ROI OF CONTENT
3 Tips for Mastering Content ROI
https://review.content-science.com/2015/04/3-tips-for-mastering-content-roi/
Make the Most of Your Content Investments
https://contentcompany.biz/blog/make-the-most-of-your-content-investments/
What Can Accounting Teach Us About Measuring Content Value?
https://drive.google.com/file/d/1-k1MSy1qQIItJwubY6ULWTA8UECKFFiq/view
To Content Measurement + Intelligence and Beyond (Webinar)

https://review.content-science.com/to-content-measurement-content-intelligence-and-beyond-a-webinar-
recording/
11
Web
• Google Analytics
• Matomo
• Clicky
• Fathom Analytics
ANALYTICS TOOLS
Social
• Native analytics
• Brandwatch
• Meetwater
• SproutSocial
Cross-Channel
• Snowplow Analytics
• Adobe Analytics
Behavior Tracking
• HotJar
• Crazy Egg
Content Measurement
• ContextWRX
• Parse.ly
12
THANK YOU!!!
Subscribe

tanzenconsulting.com
speakeasy.courses
Follow

@carriehd
Attend

Content Operations Masterclass

gathercontent.com/events/content-operations-masterclass
Applied Designing Connected Content

theIAconference.com
Get Slides

slideshare.net/carriehane

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How to Measure Content ROI

  • 1. Content strategy for today and tomorrow February 19, 2020 [s]peakeasy AMA Carrie Hane
 @carriehd #ContentROI HOW TO MEASURE CONTENT ROI
  • 2. 2 Share • Try • Support 
 Create • Trust • Nurture Tanzen’s Values Share Your Passion, Try New Things, 
 Support Others, Create Trust, and
 Nurture Community HELLO! Carrie Hane Digital strategist Consultant via Tanzen LLC Author, Designing Connected Content
  • 3. 90.63% of Content Gets No Traffic From Google Source: https://ahrefs.com/blog/search-traffic-study/ January 31, 2020
  • 4. 4 Is it worth the cost it took to create it?1 X = cost of creation MEASURE CONTENT ROI – COST OF CONTENT 13 Tips for Mastering Content ROI by Colleen Jones X = r * h r = hourly rate of people who create content h = number of hours to create a piece of content X/Y=Z Y = people who viewed Z = Price per view
  • 5. 5 Audience TWO SIDES OF CONTENT Authors Increase impact and effectiveness • Right info • Right people • Right time Increase efficiency • Reuse • Repurpose • Processes
  • 6. 6 Is it worth the cost it took to achieve it? MEASURE CONTENT ROI – DETERMINE VALUE Value of objective • What were you trying to achieve by producing that piece of content? • How does that compare to the cost to produce? Price per view
  • 7. 7 EXAMPLES OF KPIs & METRICS https://www.dropbox.com/s/1myi6jvzxp1ht13/Return%20on%20Content%20worksheet.docx?dl=0
  • 8. 8 Avoid costs in content creation Automation, reuse, efficiency APPLY ACCOUNTING PRINCIPLES TO CONTENT From “What Can Accounting Teach Us About Measuring Content Value?” by Sarah O’Keefe, Scriptorium Manage risk Reduce product returns, product liability, and calls to customer service Create competitive advantage Search, SEO, multiple languages, useful and usable content
  • 10. 10 Untangling Content ROI https://storyneedle.com/untangling-content-roi/ MORE ABOUT THE ROI OF CONTENT 3 Tips for Mastering Content ROI https://review.content-science.com/2015/04/3-tips-for-mastering-content-roi/ Make the Most of Your Content Investments https://contentcompany.biz/blog/make-the-most-of-your-content-investments/ What Can Accounting Teach Us About Measuring Content Value? https://drive.google.com/file/d/1-k1MSy1qQIItJwubY6ULWTA8UECKFFiq/view To Content Measurement + Intelligence and Beyond (Webinar)
 https://review.content-science.com/to-content-measurement-content-intelligence-and-beyond-a-webinar- recording/
  • 11. 11 Web • Google Analytics • Matomo • Clicky • Fathom Analytics ANALYTICS TOOLS Social • Native analytics • Brandwatch • Meetwater • SproutSocial Cross-Channel • Snowplow Analytics • Adobe Analytics Behavior Tracking • HotJar • Crazy Egg Content Measurement • ContextWRX • Parse.ly
  • 12. 12 THANK YOU!!! Subscribe
 tanzenconsulting.com speakeasy.courses Follow
 @carriehd Attend
 Content Operations Masterclass
 gathercontent.com/events/content-operations-masterclass Applied Designing Connected Content
 theIAconference.com Get Slides
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