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How to Give & Receive Feedback Effectively
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- 2. 2 HOW TO GIVEFEEDBACK EFFECTIVELY?
- 3. 3 Feedback is anessential part of communication. In its absence, communication can’t possibly be effective. It is the only way to appraise whether the message has been decoded correctly or not. FEEDBACK SKILLS FEEDBACK (PAST) FEED-FORWARD (FUTURE) “People don’t care how much you know until they know how much you care”
- 4. 4 POSITIVE FEEDBACK (Comment about pastactions that were correct and should be repeated) POSITIVE FEED- FORWARD (Comment about future actions that should be taken) NEGATIVE FEEDBACK (Comment about past actions that were incorrect and should be dis- continued) NEGATIVE FEED- FORWARD (Comment about future actions that should be avoided)
- 5. 5 AN EFFECTIVE FEEDBACKIS SPECIFIC SINCERE TIMELY OFFERS HELP EMPATHETIC
- 6. THE BURGER METHOD Theburger method is used to deliver the difficult feedback between two pieces of burger buns, to ensure that the feedback is not seen as a threat/ attack. POSITIVE/ PRAISE/ APPRECIATE AREA OF DEVELOPMENT POSITIVE/ PRAISE/ APPRECIATE 6
- 7. HOW TO GIVEFEEDBACK • Pick your moment – Make it clear you want to give feedback – Chose a good time – Do not give feedback when you are angry – Wait till you calm down • Timeliness – Do not wait too long – Give it soon after the event – Both parties should remember the event clearly 7
- 8. HOW TO GIVEFEEDBACK • Alternatives – Make sure you have constructive alternative ready • Talk about behavior, not personality – Don’t comment on person or character – Focus on the specific words/actions – Combine positive with AOD • Be Specific – Be factual – when and what happened – Do not bring in your interpretation 8
- 9. HOW TO GIVEFEEDBACK • Explain the effect on you – Present it as your opinion – Start with I feel / think…. • Pause – Listen carefully – Allow the other to respond – Acknowledge & Respect their perspective – It’s possible that you may have misunderstood • Listen – Be prepared to listen to some frank feedback in return 9
- 10. 10 TIPS FOR DELIVERINGEFFECTIVE FEEDBACK Manage your tone, expressions, and body language Maintain eye contact Choose your words wisely Avoid accusations Ask enough questions Use your smile Be empathetic
- 11. 11 TIPS FOR DELIVERINGEFFECTIVE FEEDBACK Focus on conflict resolution Try to create a win-win situation Compliment others Appreciate their contribution Be assertive Avoid comparisons Offer to help
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- 14. HOW TO RECEIVEFEEDBACK GRACEFULLY? • Be open – Listen carefully – Be receptive – Do not interrupt – Do not become defensive – Understand the perception of others – Something positive must be there for you to grow 14
- 15. HOW TO RECEIVEFEEDBACK • Understand the message – Don’t judge – Keep the bias out – Listen to the deeper message – Ask questions to clarify • Reflect & decide what to do – Assess the value of feedback – Pay attention to consequences of using or ignoring – If you agree, make a choice to fix it – If you disagree, get a second opinion 15
- 16. HOW TO RECEIVEFEEDBACK • Make suggestions – Jointly develop a future plan for action – Demonstrate your intention & willingness • Thank the person – Someone took the time to give you a feedback – Show courtesy by thanking them to contribute to your growth & awareness • Follow up – Implement the suggestions – Check if they are working 16
- 17. Samira Chandra Gupta FoundingDirector of AIM&C, Executive Presence Coach, Life Coach (PCC-ICF), Chief Image Consultant, Firewalking Instructor, International Best Selling Author & Keynote Speaker +91 9958934766/ +91 7830222285 samira@auraaimage.com/ nayanika@auraaimage.com www.samiragupta.com https://www.facebook.com/auraaimage/ https://www.linkedin.com/in/samira-gupta-57756830/ https://www.youtube.com/channel/UChoFePDpC_EP8HIB9MvwZOA/videos 17