Brand Amplification Programs drive engagement, awareness and revenue for brands and affect purchasing behavior of customers. Large scale influencer relationships can boost ROI and provide cost savings as well.
This presentation explains the implementation of this type of program, walking readers through step-by-step instructions on how to create, customize, execute and measure the program. The presentation includes case studies of large and small brands that have harnessed the power and voice of fans and advocates in social media, as well as an interactive workshop portion encouraging readers to create a brand advocacy program for a hypothetical Indie film studio.
If you are about to start your first Employee Advocacy program or scaling an existing program, this webinar can help you navigate the 5 different use cases - HR & Recruiting, Social Selling, Lead Generation, Brand Awareness and Event Promotion,
How Pitney Bowes Has Transformed Brand Perception Through Employee AdvocacyDynamic Signal
Pitney Bowes, an American institution for nearly 100 years, serves more than 1.5 million clients with solutions in the areas of customer information management, location intelligence, and global ecommerce. The launch of their ambassador program in 2015 changed the DNA of the company, bringing them into the digital age.
Now, in the second year of the program they are seeing great success and driving real business results. We explore what they have learned along the way and how they now maintain the ambassador program as a critical part of the marketing strategy for the brand.
Marifer Rodriguez and Dennen McCloskey from Pitney Bowes’ social media team joined us to discuss:
• How Pitney Bowes broke down the barriers between their employees and social media
• How Pitney Bowes has engaged their workforce to increase brand awareness and drive sales and revenue
• How Pitney Bowes has expanded their employee advocacy program on a global scale
If You Create Great Content and No One Sees It, Does It Really Exist?Dynamic Signal
Over $118 Billion was spent on content creation alone last year. Whether as individuals or on behalf of the companies we work for, we are all a part of this massive industry, be it writing white papers, publishing international research, releasing quarterly earnings or retweeting on Twitter.
Because of social media and technologies like tablets, mobile phones and smart watches, we are all content producers AND content consumers, with the challenge of content distribution as the bottleneck between the two.
For many organizations the question is no longer why implement an employee advocacy program but how do you implement an employee advocacy program. For this reason we have partnered with Orca Social to map out what a successful implementation program looks like. They have learnt the dos and do not's by both implementing projects and profiling what other leading companies have done. Of course all companies have their differences in their goals but the structure set out here within has been proven to work across multiple organizations so why ‘reinvent the wheel’ ?
With over 110,000 employees in 180 countries, Ericsson is a leader in the networking and telecommunications industries. Much of the brand’s success is due to their legacy of hiring and retaining top talent around the world. Their communications and HR teams wanted to find an easy but impactful way to help their employees build their own personal brands on social media to highlight their industry expertise and leadership.
Across Ericsson, there were already a few different types of employee advocacy and social media programs in place. They knew they needed to aggregate the many different programs into one place where employees could more easily access company news, announcements, and job listings from a singular destination. This would keep their employees more informed and engaged, a top priority for the company.
Sonia Boije and Lisa Smith-Strother from Ericsson explore topics such as:
• How to launch and scale an employee advocacy program
• How to aggregate multiple channels & create a single employee advocacy destination
• How to educate and train a diverse workforce on social media and thought leadership
• How to sustain engagement as well as recognize and reward employee advocates
Grow from the inside the winning social media strategy for mid sized companiesDynamic Signal
Grow From the Inside: The Winning Social Media Strategy for Mid-Sized Companies
Brand marketers always seek tips and strategies to stay ahead of their competition. This is especially true within social media departments at mid-sized companies. Social moves fast so marketers have to be smart about the programs and strategies they implement. Today, many are improving their social media strategies by adopting an Employee Advocacy program.
Join Kelsey Meyer, Cofounder and President at Influence & Co., and An Le, GM Mid-Market at Dynamic Signal as they discuss how smaller companies have now started to capitalize on their most valuable and untapped resource, their very own employees.
KEY TAKEAWAYS:
Tactics and best practices for launching an advocacy program within a smaller company or organization
The best way to train and support a group of employees to ensure maximum participation
How to get started with launching a program in just a matter of hours
SAP joins Ted Rubin in discussing the impact the company's employee advocacy has had on marketing, sales, and brand awareness. Sarah Goodall, SAP's Social Business Lead for EMEA, shares impressive stats including a paid media cost equivalent of 1.2 million via employee advocacy.
How Humana Mobilized Employees to Promote a Healthier LifestyleDynamic Signal
Humana wanted to get the attention of their consumers and promote their brand goal in a more effective way. They strive for people to be healthier and to live a lifestyle focused on well-being. By empowering Humana employees to share stories, they have built more trust with consumers and opened up conversations on these topics.
They were able to do so while working within a regulated industry and meeting all federal requirements. By focusing on content which is centered on health and well-being and industry-related stories, they have empowered employees to establish themselves as influencers and thought leaders within the healthcare industry.
Join Jason Spencer, Social Media Community Manager at Humana, alongside Robyn Hannah from to discuss:
• How to build trust with consumers and create conversations with them
• How to work within FTC regulations to ensure compliance
• How to mitigate any risks employees may encounter while using social media
• The impressive results Humana has produced in the year since launching their program
If you are about to start your first Employee Advocacy program or scaling an existing program, this webinar can help you navigate the 5 different use cases - HR & Recruiting, Social Selling, Lead Generation, Brand Awareness and Event Promotion,
How Pitney Bowes Has Transformed Brand Perception Through Employee AdvocacyDynamic Signal
Pitney Bowes, an American institution for nearly 100 years, serves more than 1.5 million clients with solutions in the areas of customer information management, location intelligence, and global ecommerce. The launch of their ambassador program in 2015 changed the DNA of the company, bringing them into the digital age.
Now, in the second year of the program they are seeing great success and driving real business results. We explore what they have learned along the way and how they now maintain the ambassador program as a critical part of the marketing strategy for the brand.
Marifer Rodriguez and Dennen McCloskey from Pitney Bowes’ social media team joined us to discuss:
• How Pitney Bowes broke down the barriers between their employees and social media
• How Pitney Bowes has engaged their workforce to increase brand awareness and drive sales and revenue
• How Pitney Bowes has expanded their employee advocacy program on a global scale
If You Create Great Content and No One Sees It, Does It Really Exist?Dynamic Signal
Over $118 Billion was spent on content creation alone last year. Whether as individuals or on behalf of the companies we work for, we are all a part of this massive industry, be it writing white papers, publishing international research, releasing quarterly earnings or retweeting on Twitter.
Because of social media and technologies like tablets, mobile phones and smart watches, we are all content producers AND content consumers, with the challenge of content distribution as the bottleneck between the two.
For many organizations the question is no longer why implement an employee advocacy program but how do you implement an employee advocacy program. For this reason we have partnered with Orca Social to map out what a successful implementation program looks like. They have learnt the dos and do not's by both implementing projects and profiling what other leading companies have done. Of course all companies have their differences in their goals but the structure set out here within has been proven to work across multiple organizations so why ‘reinvent the wheel’ ?
With over 110,000 employees in 180 countries, Ericsson is a leader in the networking and telecommunications industries. Much of the brand’s success is due to their legacy of hiring and retaining top talent around the world. Their communications and HR teams wanted to find an easy but impactful way to help their employees build their own personal brands on social media to highlight their industry expertise and leadership.
Across Ericsson, there were already a few different types of employee advocacy and social media programs in place. They knew they needed to aggregate the many different programs into one place where employees could more easily access company news, announcements, and job listings from a singular destination. This would keep their employees more informed and engaged, a top priority for the company.
Sonia Boije and Lisa Smith-Strother from Ericsson explore topics such as:
• How to launch and scale an employee advocacy program
• How to aggregate multiple channels & create a single employee advocacy destination
• How to educate and train a diverse workforce on social media and thought leadership
• How to sustain engagement as well as recognize and reward employee advocates
Grow from the inside the winning social media strategy for mid sized companiesDynamic Signal
Grow From the Inside: The Winning Social Media Strategy for Mid-Sized Companies
Brand marketers always seek tips and strategies to stay ahead of their competition. This is especially true within social media departments at mid-sized companies. Social moves fast so marketers have to be smart about the programs and strategies they implement. Today, many are improving their social media strategies by adopting an Employee Advocacy program.
Join Kelsey Meyer, Cofounder and President at Influence & Co., and An Le, GM Mid-Market at Dynamic Signal as they discuss how smaller companies have now started to capitalize on their most valuable and untapped resource, their very own employees.
KEY TAKEAWAYS:
Tactics and best practices for launching an advocacy program within a smaller company or organization
The best way to train and support a group of employees to ensure maximum participation
How to get started with launching a program in just a matter of hours
SAP joins Ted Rubin in discussing the impact the company's employee advocacy has had on marketing, sales, and brand awareness. Sarah Goodall, SAP's Social Business Lead for EMEA, shares impressive stats including a paid media cost equivalent of 1.2 million via employee advocacy.
How Humana Mobilized Employees to Promote a Healthier LifestyleDynamic Signal
Humana wanted to get the attention of their consumers and promote their brand goal in a more effective way. They strive for people to be healthier and to live a lifestyle focused on well-being. By empowering Humana employees to share stories, they have built more trust with consumers and opened up conversations on these topics.
They were able to do so while working within a regulated industry and meeting all federal requirements. By focusing on content which is centered on health and well-being and industry-related stories, they have empowered employees to establish themselves as influencers and thought leaders within the healthcare industry.
Join Jason Spencer, Social Media Community Manager at Humana, alongside Robyn Hannah from to discuss:
• How to build trust with consumers and create conversations with them
• How to work within FTC regulations to ensure compliance
• How to mitigate any risks employees may encounter while using social media
• The impressive results Humana has produced in the year since launching their program
50 Stats You Need to Know About Content Marketing NewsCred
The 50 most important content marketing statistics that will help you prove the value of content and keep you accountable. To see a full list of the sources please click here: http://blog.newscred.com/article/4d5125444fcd2d72ebd17b282107d742/50-stats-you-need-to-know-about-content-marketing
As the voice of the brand, employees can sway public opinion with their authentic, trusted point of view. Businesses continue to adapt to the quickly changing social environment, and there is little doubt that socially active employees exist within organizations. But how do companies partner with these types of employees, organize them behind a unified message, and scale a program? Join author and thought leader Neal Schaffer, and Bart Casabona, Director of Social Media at Pitney Bowes, as they discuss the impact social employees are having on companies.
Live Webinar: Developing a Killer Content Strategy for LinkedIn Lead AcceleratorLinkedIn
This live webcast explores how to develop a content marketing strategy to drive high-impact results using Lead Accelerator.
Sanjay Melwani, marketing automation consultant, walks you through key content and segmentation best practices, including how to:
• Perform a content audit to determine the best offers for your nurture streams
• Segment your target audiences and identify the right content for both known and anonymous contacts
• Optimize content across all ad formats including display ads, LinkedIn Sponsored Updates, and Facebook
A new survey of more than 1,000 sales and business development professionals in the UK has revealed almost one in four top-performing sales professionals spend up to two hours a day using social media.
How to Drive Adoption and Engagement within an Employee Advocacy ProgramDynamic Signal
Presentation entitled How to Drive Adoption and Engagement within an Employee Advocacy Program from Tuesday, September 23rd, 2014. Alex Cramer from Dynamic Signal, Lori Grey, head of Deloitte’s employee ambassador program, and Susan Emerick, CEO & Founder at Brands Rising, explore best practices, strategies and examples for launching an employee advocacy program that your employees really use and love.
The technology industry is fast-paced and constantly changing. To succeed in this competitive landscape, companies need to make sure their employees are up-to-date with the latest information. Softchoice, a leading North American provider of IT solutions and managed services, found a way to keep their 1,600 employees engaged and informed with the latest industry news and company updates — using the Dynamic Signal platform as their primary communications hub.
By launching an employee advocacy platform, Softchoice employees are able to use social media to generate leads, recruit talent, and grow their professional brand. Their world-class internal communications strategy connects every employee across the organization and aligns them with the company's purpose, values and mission and goals.
Joel Marans, Senior Manager, Brand & Communications, from Softchoice discusses topics such as:
• How to make a business case for an employee advocacy and communications program
• How to design the right strategy for your business and select the best technology partner
• How to launch your program, and begin tracking results on day one
• How to activate every employee to build pipeline, attract new business, and recruit new talent
You've been working at content marketing for while now, but the staff and executive team is starting to get frustrated. You’ve been publishing blog posts, videos and infographics, but no one seems to be reading or watching. The traffic, leads and sales are just not coming in.
How do you get it all done the way the experts say you should? What can you do differently to achieve success - fast?
This session will show you several ways you might be wasting time, money and resources and what to do about it so you can succeed. Join this session to learn:
How to nail a short, yet effective strategy
How the right title and topic can make all the difference
Content you are not producing but should
Your optimization checklist
How Vodafone Activates & Inspires Their Employees as AdvocatesDynamic Signal
Vodafone is a multinational telecommunications company, headquartered in the UK, with thousands of employees and millions of customers across the globe. As they sought to activate advocates around the business, they began looking for ways to empower their employees to share company content on social media. After conducting an internal survey, they discovered that the majority of employees wanted to share more about the company on social media, but were uncertain about what content they could share and what was acceptable to broadcast on social media.
The External Communications team at Vodafone UK needed a solution that would allow them to provide employees with a single destination where they could access and share company news and content. In 18 months, their program has expanded to almost 2,000 employees, who have shared over 50,000 pieces of content, driving over 30,000,000 impressions for the company.
Kimberley Harcombe and Emma Cook from Vodafone explore topics such as:
• What you need to know to launch an employee advocacy program
• How to identify, activate and mentor employee advocates
• What it takes to sustain program engagement to ensure long-term growth
• How to measure success and evolve your program over time
Prospects are more informed before the point of purchase than in any other point in history. Forrester reports that potential buyers are now 70% to 90% of the way through the sales process when they finally connect to a salesperson. What’s more: potential customers reward businesses who provide them with honest and helpful content. Do you have content ready for the entire path?
In this session, you will learn:
• How to move your prospect from awareness to consideration to decision
• The best types of content to create for people AND search engines
• How to produce the right content -- even if you think your business is boring!
• How traditional and digital marketing can be combined and leveraged to work better together than individually
An essential part of building an effective marketing plan for your website: developing a content strategy. Inspired by a session from DrupalCon 2014, learn more about content strategy deliverables.
Using New Approaches to Content to Steward a Brand that Never Stands StillNewsCred
Jo Moore, Worldwide Executive Brand Director at Lenovo, shares Lenovo's learnings from their recent rebranding efforts that led to Lenovo being named one of the top worldwide brands and ushering in a new era of creativity.
How Deloitte Activated Thousands of Employees As AmbassadorsDynamic Signal
Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500. Their employees work across more than 20 industry sectors with one purpose: to deliver measurable, lasting results. As a member firm of Deloitte Touche Tohmatsu Limited, a network of member firms, Deloitte serves its clients in the markets that are most important to them (to learn more about Deloitte, visit http://www.deloitte.com/us/about).
With a history that dates back over 150 years it comes as no surprise that the company has a rich culture built on the passion of its employees for the work they do. To harness the passion of their employees, they formalized an ambassador program in 2013 and have since grown it to over 6,000 US-based employees, driving awareness, reach, and engagement for the brand.
Turner Roach, Social Media Marketing Manager at Deloitte discusses:
- How Deloitte took their employee advocacy program from a grassroots initiative to a formalized ambassador program.
- How Deloitte has engaged their workforce to increase brand awareness, drive web traffic, and strengthen their relationships with their employees.
- How Deloitte has expanded their employee advocacy program across the organization, doubling in size every 12 months.
According to the Content Marketing Institute’s latest trends report, 89% of B2B content marketers use LinkedIn to boost their effectiveness. Sponsoring content on our platform enables them to reach more of their target audience – and it’s a big step towards improving content marketing ROI. However, it’s the style, format and creativity of their Sponsored Content on LinkedIn that decides just how engaging and effective it is.
How Hitachi Data Systems Sparked a Digital Transformation with Social Selling...Dynamic Signal
Hitachi Data Systems (HDS) uses data to power the digital enterprise for better business outcomes. One of Thomson Reuters “Top 100 Global Innovators”, the company is reshaping how businesses work. In recent years they have transformed their company digitally, with a focus on their people and social innovation.
An early adopter and pioneer within the social selling and employee advocacy categories, HDS has established their employees as thought leaders, and better informed their partners, and the public. By activating their workforce the company and their employees have become more informed, efficient, and highly visible as subject matter experts in their industry.
In this webinar Sharon Crost, Global Social Business Manager, and Samantha Campbell, Global Social Media Specialist, discuss:
- The challenges and pain points HDS has overcome in order to digitally transform their business
- How social selling has helped the HDS sales teams maintain better relationships in the field with customers and prospects
- How HDS has tapped into employees, partners, and influencers to drive awareness for the brand
Live Webinar: Creating a Winning Content Strategy for Sponsored ContentLinkedIn
Join LinkedIn’s in-house Sponsored Content experts as they explore best practices for creating Sponsored Content that drive results. They’ll walk you through strategy basics and touch on everything from calendar creation to how to set up a successful campaign.
See who’s beating LinkedIn’s performance benchmarks, how they’re doing it, and how you can leverage their winning strategies to meet your own business objectives.
Webinar - Getting It Done: How large organizations achieve social and content...LinkedIn
Does your company have what it takes to execute an effective content marketing strategy?
Increasingly, brands are becoming publishers and communicating with their audiences directly through social media. What you don’t see in that sponsored update or blog post is all the hard work that has gone on behind the scenes to bring it to life. Content calendars, legal approvals, social publishing tools, reporting, and more… Large organizations in particular are grappling with the best ways to structure their teams to allow them to be effective, always-on content marketers.
We heard firsthand from Visa, a leading global brand, regarding the path to success they have paved. Learn about the various elements needed for an effective social media operation at a large organization.
Watch the presentation:
https://www.youtube.com/watch?v=Nl0OJVwpkMc
How SAS Makes Social Media Practical for EmployeesDynamic Signal
Founded in 1976, software company SAS is made up of a wide array of global employees of all ages. In a recent survey nearly half of them responded in overwhelming fashion, asking for more training on social media. Their hope: to better utilize social networks for business purposes, using an authentic voice.
In response, SAS launched “The 140,” its unique take on employee advocacy. The training-heavy, platform-light program coaches a cross-section of employees (not just from Sales and Marketing) on everything from personal brand building to how to deal with internet trolls. Topics are sourced from participants and actively adjust the focus off SAS, to the SAS employee.
Alli Soule, Social Media Employee Engagement & Education Specialist, and Brandy Mann, Social Media Web & Blog Specialist, from SAS discuss:
• How to establish goals for your program and ensure company leadership is supportive
• How to onboard and train employees to ensure grassroots adoption of the program
• How to align employee advocacy with existing resources and initiatives
• How to evaluate success and determine ROI
SAS, a leader in business analytics software and services, helps organizations across all industries realize the full potential of their greatest asset: data. Used at more than 50,000 sites in over 100 countries, SAS allows you to transform data about customers, performance, and financials into solid and coherent decisions.
How To Power A Team Of Storytellers, with Michael BritoDynamic Signal
LEWIS Global Communications is a global marketing and communications agency that specializes in helping businesses overcome the four top challenges brands face today: awareness, demand, adoption and advocacy. With over 600 employees across 27 global offices, they pride themselves on having a highly connected team of brand storytellers who can speak to the strategic goals of the company, showcase its values and live its mission.
The brand took storytelling to the next level when they launched Employee Activate, to assist clients with developing employee advocacy programs that motivate employees to share the brand’s story. Employee Activate also gave LEWIS a way to strengthen their own team’s storytelling abilities and highlight their own, internal voices.
"From a content perspective it's critical to train your employees to be storytellers and build a content plan for them that is more human, yet aligned to the larger brand narrative," says Michael Brito, Head of US Digital Marketing at LEWIS.
• How to establish employee advocacy policies and workflows
• How to manage employee-driven content
• How to integrate stories across paid, earned and owned media
• How to define key performance indicators and measure success
Michael Brito is the Head of US Digital Marketing for LEWIS Global Communications. He is a published author, TEDx speaker, and an Adjunct Professor at San Jose State University. His latest book, “Participation Marketing: Unleashing Employees to Participate and be Brand Storytellers” is set to release in 2017.
50 Stats You Need to Know About Content Marketing NewsCred
The 50 most important content marketing statistics that will help you prove the value of content and keep you accountable. To see a full list of the sources please click here: http://blog.newscred.com/article/4d5125444fcd2d72ebd17b282107d742/50-stats-you-need-to-know-about-content-marketing
As the voice of the brand, employees can sway public opinion with their authentic, trusted point of view. Businesses continue to adapt to the quickly changing social environment, and there is little doubt that socially active employees exist within organizations. But how do companies partner with these types of employees, organize them behind a unified message, and scale a program? Join author and thought leader Neal Schaffer, and Bart Casabona, Director of Social Media at Pitney Bowes, as they discuss the impact social employees are having on companies.
Live Webinar: Developing a Killer Content Strategy for LinkedIn Lead AcceleratorLinkedIn
This live webcast explores how to develop a content marketing strategy to drive high-impact results using Lead Accelerator.
Sanjay Melwani, marketing automation consultant, walks you through key content and segmentation best practices, including how to:
• Perform a content audit to determine the best offers for your nurture streams
• Segment your target audiences and identify the right content for both known and anonymous contacts
• Optimize content across all ad formats including display ads, LinkedIn Sponsored Updates, and Facebook
A new survey of more than 1,000 sales and business development professionals in the UK has revealed almost one in four top-performing sales professionals spend up to two hours a day using social media.
How to Drive Adoption and Engagement within an Employee Advocacy ProgramDynamic Signal
Presentation entitled How to Drive Adoption and Engagement within an Employee Advocacy Program from Tuesday, September 23rd, 2014. Alex Cramer from Dynamic Signal, Lori Grey, head of Deloitte’s employee ambassador program, and Susan Emerick, CEO & Founder at Brands Rising, explore best practices, strategies and examples for launching an employee advocacy program that your employees really use and love.
The technology industry is fast-paced and constantly changing. To succeed in this competitive landscape, companies need to make sure their employees are up-to-date with the latest information. Softchoice, a leading North American provider of IT solutions and managed services, found a way to keep their 1,600 employees engaged and informed with the latest industry news and company updates — using the Dynamic Signal platform as their primary communications hub.
By launching an employee advocacy platform, Softchoice employees are able to use social media to generate leads, recruit talent, and grow their professional brand. Their world-class internal communications strategy connects every employee across the organization and aligns them with the company's purpose, values and mission and goals.
Joel Marans, Senior Manager, Brand & Communications, from Softchoice discusses topics such as:
• How to make a business case for an employee advocacy and communications program
• How to design the right strategy for your business and select the best technology partner
• How to launch your program, and begin tracking results on day one
• How to activate every employee to build pipeline, attract new business, and recruit new talent
You've been working at content marketing for while now, but the staff and executive team is starting to get frustrated. You’ve been publishing blog posts, videos and infographics, but no one seems to be reading or watching. The traffic, leads and sales are just not coming in.
How do you get it all done the way the experts say you should? What can you do differently to achieve success - fast?
This session will show you several ways you might be wasting time, money and resources and what to do about it so you can succeed. Join this session to learn:
How to nail a short, yet effective strategy
How the right title and topic can make all the difference
Content you are not producing but should
Your optimization checklist
How Vodafone Activates & Inspires Their Employees as AdvocatesDynamic Signal
Vodafone is a multinational telecommunications company, headquartered in the UK, with thousands of employees and millions of customers across the globe. As they sought to activate advocates around the business, they began looking for ways to empower their employees to share company content on social media. After conducting an internal survey, they discovered that the majority of employees wanted to share more about the company on social media, but were uncertain about what content they could share and what was acceptable to broadcast on social media.
The External Communications team at Vodafone UK needed a solution that would allow them to provide employees with a single destination where they could access and share company news and content. In 18 months, their program has expanded to almost 2,000 employees, who have shared over 50,000 pieces of content, driving over 30,000,000 impressions for the company.
Kimberley Harcombe and Emma Cook from Vodafone explore topics such as:
• What you need to know to launch an employee advocacy program
• How to identify, activate and mentor employee advocates
• What it takes to sustain program engagement to ensure long-term growth
• How to measure success and evolve your program over time
Prospects are more informed before the point of purchase than in any other point in history. Forrester reports that potential buyers are now 70% to 90% of the way through the sales process when they finally connect to a salesperson. What’s more: potential customers reward businesses who provide them with honest and helpful content. Do you have content ready for the entire path?
In this session, you will learn:
• How to move your prospect from awareness to consideration to decision
• The best types of content to create for people AND search engines
• How to produce the right content -- even if you think your business is boring!
• How traditional and digital marketing can be combined and leveraged to work better together than individually
An essential part of building an effective marketing plan for your website: developing a content strategy. Inspired by a session from DrupalCon 2014, learn more about content strategy deliverables.
Using New Approaches to Content to Steward a Brand that Never Stands StillNewsCred
Jo Moore, Worldwide Executive Brand Director at Lenovo, shares Lenovo's learnings from their recent rebranding efforts that led to Lenovo being named one of the top worldwide brands and ushering in a new era of creativity.
How Deloitte Activated Thousands of Employees As AmbassadorsDynamic Signal
Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500. Their employees work across more than 20 industry sectors with one purpose: to deliver measurable, lasting results. As a member firm of Deloitte Touche Tohmatsu Limited, a network of member firms, Deloitte serves its clients in the markets that are most important to them (to learn more about Deloitte, visit http://www.deloitte.com/us/about).
With a history that dates back over 150 years it comes as no surprise that the company has a rich culture built on the passion of its employees for the work they do. To harness the passion of their employees, they formalized an ambassador program in 2013 and have since grown it to over 6,000 US-based employees, driving awareness, reach, and engagement for the brand.
Turner Roach, Social Media Marketing Manager at Deloitte discusses:
- How Deloitte took their employee advocacy program from a grassroots initiative to a formalized ambassador program.
- How Deloitte has engaged their workforce to increase brand awareness, drive web traffic, and strengthen their relationships with their employees.
- How Deloitte has expanded their employee advocacy program across the organization, doubling in size every 12 months.
According to the Content Marketing Institute’s latest trends report, 89% of B2B content marketers use LinkedIn to boost their effectiveness. Sponsoring content on our platform enables them to reach more of their target audience – and it’s a big step towards improving content marketing ROI. However, it’s the style, format and creativity of their Sponsored Content on LinkedIn that decides just how engaging and effective it is.
How Hitachi Data Systems Sparked a Digital Transformation with Social Selling...Dynamic Signal
Hitachi Data Systems (HDS) uses data to power the digital enterprise for better business outcomes. One of Thomson Reuters “Top 100 Global Innovators”, the company is reshaping how businesses work. In recent years they have transformed their company digitally, with a focus on their people and social innovation.
An early adopter and pioneer within the social selling and employee advocacy categories, HDS has established their employees as thought leaders, and better informed their partners, and the public. By activating their workforce the company and their employees have become more informed, efficient, and highly visible as subject matter experts in their industry.
In this webinar Sharon Crost, Global Social Business Manager, and Samantha Campbell, Global Social Media Specialist, discuss:
- The challenges and pain points HDS has overcome in order to digitally transform their business
- How social selling has helped the HDS sales teams maintain better relationships in the field with customers and prospects
- How HDS has tapped into employees, partners, and influencers to drive awareness for the brand
Live Webinar: Creating a Winning Content Strategy for Sponsored ContentLinkedIn
Join LinkedIn’s in-house Sponsored Content experts as they explore best practices for creating Sponsored Content that drive results. They’ll walk you through strategy basics and touch on everything from calendar creation to how to set up a successful campaign.
See who’s beating LinkedIn’s performance benchmarks, how they’re doing it, and how you can leverage their winning strategies to meet your own business objectives.
Webinar - Getting It Done: How large organizations achieve social and content...LinkedIn
Does your company have what it takes to execute an effective content marketing strategy?
Increasingly, brands are becoming publishers and communicating with their audiences directly through social media. What you don’t see in that sponsored update or blog post is all the hard work that has gone on behind the scenes to bring it to life. Content calendars, legal approvals, social publishing tools, reporting, and more… Large organizations in particular are grappling with the best ways to structure their teams to allow them to be effective, always-on content marketers.
We heard firsthand from Visa, a leading global brand, regarding the path to success they have paved. Learn about the various elements needed for an effective social media operation at a large organization.
Watch the presentation:
https://www.youtube.com/watch?v=Nl0OJVwpkMc
How SAS Makes Social Media Practical for EmployeesDynamic Signal
Founded in 1976, software company SAS is made up of a wide array of global employees of all ages. In a recent survey nearly half of them responded in overwhelming fashion, asking for more training on social media. Their hope: to better utilize social networks for business purposes, using an authentic voice.
In response, SAS launched “The 140,” its unique take on employee advocacy. The training-heavy, platform-light program coaches a cross-section of employees (not just from Sales and Marketing) on everything from personal brand building to how to deal with internet trolls. Topics are sourced from participants and actively adjust the focus off SAS, to the SAS employee.
Alli Soule, Social Media Employee Engagement & Education Specialist, and Brandy Mann, Social Media Web & Blog Specialist, from SAS discuss:
• How to establish goals for your program and ensure company leadership is supportive
• How to onboard and train employees to ensure grassroots adoption of the program
• How to align employee advocacy with existing resources and initiatives
• How to evaluate success and determine ROI
SAS, a leader in business analytics software and services, helps organizations across all industries realize the full potential of their greatest asset: data. Used at more than 50,000 sites in over 100 countries, SAS allows you to transform data about customers, performance, and financials into solid and coherent decisions.
How To Power A Team Of Storytellers, with Michael BritoDynamic Signal
LEWIS Global Communications is a global marketing and communications agency that specializes in helping businesses overcome the four top challenges brands face today: awareness, demand, adoption and advocacy. With over 600 employees across 27 global offices, they pride themselves on having a highly connected team of brand storytellers who can speak to the strategic goals of the company, showcase its values and live its mission.
The brand took storytelling to the next level when they launched Employee Activate, to assist clients with developing employee advocacy programs that motivate employees to share the brand’s story. Employee Activate also gave LEWIS a way to strengthen their own team’s storytelling abilities and highlight their own, internal voices.
"From a content perspective it's critical to train your employees to be storytellers and build a content plan for them that is more human, yet aligned to the larger brand narrative," says Michael Brito, Head of US Digital Marketing at LEWIS.
• How to establish employee advocacy policies and workflows
• How to manage employee-driven content
• How to integrate stories across paid, earned and owned media
• How to define key performance indicators and measure success
Michael Brito is the Head of US Digital Marketing for LEWIS Global Communications. He is a published author, TEDx speaker, and an Adjunct Professor at San Jose State University. His latest book, “Participation Marketing: Unleashing Employees to Participate and be Brand Storytellers” is set to release in 2017.
It’s always fun to look back and reminisce, especially when you’ve got a lot to cheer about! 2014 was undoubtedly a breakthrough year for Employee Advocacy and Dynamic Signal. We’re proud to be paving the way for so many of the companies innovating within the category. In this new infographic we take a look back at the past year, our accomplishments with clients, our own team, and of course our industry leading technology platform, VoiceStorm. A huge thanks goes out to our awesome clients, investors, and our entire staff for collaborating on the final piece, we couldn’t be more excited for the year to come!
Cause Advocacy Strategy: How to Reach Today's Donors and VolunteersDynamic Signal
Learn how organizations like Energy Unites Us, the United Nations Foundation, and the American Cancer Society are empowering advocates and influencers to increase awareness and participation in their initiatives.
Employers and employees that are connected are using antiquated internal communication tools. Email and intranets are ineffective communications vehicles.
To craft a successful distribution strategy, brands must emphasize a strong, relevant audience connection from start to finish. Trust is a commodity, and modern companies are in short supply of it. When it comes to making a big important purchase, B2B buyers are much more likely to trust a brand that offers a helpful, personal connection.
Marketers have to be forward-thinking and sensible about distribution, and they must recognize that different channels possess different parameters. For example, an uber-promotional “buy my product” manifesto certainly won’t y for most journalistic outlets, and a series of tweets must be repackaged if they’re to appear in a long-form medium.
While there are countless ways to go about distribution, the following four options should be seen as the fundamental building blocks of your strategy. Pick one, pick them all, or borrow elements from each to create your own mega-strategy.
How Employees at BMW NA Drive Awareness & EngagementDynamic Signal
BMW, now celebrating its 100th year, leads the way in everything it does, whether it’s industrial design, customer service or marketing.
Andrew Cutler, Executive and Internal Communications Manager at BMW North America, wanted to ensure that BMW communications also lead the way in the new socially-enabled world. Mr. Cutler also wanted to help drive awareness and increase authentic engagement on social media. He knew that better informing and empowering his employees as brand advocates could solve both problems.
Dynamic Signal's VP of Marketing, Dave Hawley, talks with Andrew Cutler about:
- How BMW NA transforms internal communications into an engagement and awareness tool
- How to draft in behind employees already on social media
- How to keep remote and hourly workers informed and engaged
SXSW 2014 - The Future of Marketing: AdvocacyDynamic Signal
The Future of Marketing: Advocacy - A Case Study Approach to Understanding What Works.
We’ve all heard the stats - Advocacy & Word of Mouth are more authentic and effective than traditional paid media. The challenge is scaling Advocacy so that you can reach as many people as mass media marketing does. In 2013, we finally saw the emergence of influencer and advocacy marketing as a scalable marketing channel. Brands can now harness the untapped power of their employees, customers & fans to promote their brands.
Research from Forrester and Edelman’s trust barometer has shown that customers will trust peers or a company’s employees for advice on their next purchases far more than advertisements or direct marketing.
By empowering employees & customer to be advocates and influencers who promote your brand, you can grow awareness, reach & revenue.
Join us to learn the strategies behind developing a successful employee & customer advocacy programs and hear real world examples of how advocacy can play a vital role in your marketing plan.
Learn How Air Canada Uses Employee Advocacy To Build A More Effective Sales TeamDynamic Signal
In this exclusive presentation Air Canada shares their approach to Employee Advocacy, including goals, strategies and results of their program.
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Michelle Young, Manager of Global Sales Communication & Partnerships at Air Canada, needed their sales force to drive more leads and pipeline for their B2B business.
Young knew she needed a social selling solution. The solution had to include the ability for salespeople to share relevant industry content via social channels, build their personal digital brand and position themselves as helpful resources for their prospects.
Topics discussed include:
• How Air Canada grows sales to other businesses and partners through social media
• How Air Canada gets measurable, effective social selling content to employees
• How Air Canada measures content effectiveness at the employee level
Creating Brand Advocates via Employee EngagementDynamic Signal
While some companies harness the power of their employees to create brand advocates, most do not. This presentation focuses on how companies can tap their internal network of employees to create brand advocates. We will provide best practices to mobilize and activate your employees.
En début d’année 2011, Millward Bown a développé en partenariat avec la WFA (World Federation of Advertising), un programme d’étude mettant en parallèle les attentes des marketers en matière d’utilisation de Facebook et les habitudes des internautes. Plus précisément, le second volet visait à comprendre pourquoi et comment les membres du réseau social utilisent les pages de fans et dans quelle mesure elles influençent leur engagement et leurs attitudes. Dans cette optique, 24 pages de fans ont été investiguées dans 6 pays (France, UK, Allemagne, Suède, US et Australie) auprès de près de 4000 fans de pages de marque.
The Akron chapter of the American Advertising Federation and Canton Advertising Federation jointly present a professional development seminar on measuring social media success. Featured speaker Bill Balderaz, founder of Columbus-based Webbed Marketing, will discuss how businesses and marketing, advertising and PR professionals can associate hard results with social media campaigns. His topics will include: Determining the value of social media and understanding its metrics, Integrating social media campaigns and business goals and Determining social media ROI and helping clients select the right tools to measure it.
This presentation was given by Erica Campbell, Director of Social Media for Dominion Homes.
Your residents, and the prospects you are targeting, are a lot different than they were in the past. Online social networking sites have revolutionized the way people interact with each other and gather information. Renters are talking about your communities, sharing opinions, and making referrals via social media platforms like Facebook, Pinterest, Instagram and Twitter.
Building and maintaining an on-going positive relationship with consumers through these marketing channels is critical to your company’s success! Social media holds tremendous opportunities for companies looking to drive new business, retain customers and increase revenue, but only if you first develop a solid foundation and an understanding of what makes the world of social media tick. Whether you are completely clueless, somewhat familiar, or advanced, we invite you to come listen as Erica Campbell, Director of Social Media for Dominion Homes Media, the umbrella division for Homes Media Solutions and For Rent Media Solutions discusses how to leverage social media and become part of the consumer dialogue. This session will address the latest strategic insights in creating a center of excellence, social media best practices, improving consumer engagement, reputation management and other emerging opportunities.
It Takes a Community to Raise a Brand - by Sean MoffittSean Moffitt
In today's marketplace, it really does take a community, not a cleverly made campaign to raise a brand. Whether its a wiki, fan club, online network or fully fledged brand community, the brands geared for the new business and customer environment are embracing their stakeholders in neat and inventive ways. Inside you\'ll find out the who, how, why and whats of building brand communities, the steps involved and 51 examples of interesting brand community platforms.
It Takes a Community to Raise a Brand, Not a CampaignSean Moffitt
In today's marketplace, it truly does take a community not a campaign to raise a brand. Inside, you will find the definition of, reasons for, types of, 18 steps to build and 51 examples of brand communities as pulled together by Sean Moffitt from Agent Wildfire. I hope you enjoy and benefit from our successes, mistakes and learning.
Leveraging Social Media Marketing Trends in the Apartment Industry Erica Campbell Byrum
Building and maintaining an on-going positive relationship with consumers and customers through advanced social media tactics and technology is critical to your company’s success! The use of social media and new technology holds tremendous opportunities for companies looking to drive new business, retain customers, create engagement and increase revenue. Whether you are completely clueless, somewhat familiar, or advanced, Erica Campbell, Director of Social Media for Dominion Homes Media, the umbrella division for Homes.com and ForRent.com will discuss how to leverage social media and become part of the consumer dialogue. This session will provide attendees with strategic insight into creating a center of excellence, how and why social media works for businesses across all touch points, improving consumer engagement and other emerging opportunities.
A keynote talk by Dave Chaffey at Technology for Marketing and Advertising 2012 in London. Explains 7 Steps for creating an integrated social media strategy based around the Smart Insights
IBM presentation at Digital Media Barcelona- Twitter For Business Microbloggi...the bureau, digital agency
IBM presentation: Twitter for business - Microblogging goes to work by Delphine Remy-Boutant, WW Social Media Marketing Manager IBM SWG - Digital Media Barcelona event 16th September
Similar to How to Get Fans to Spread Your Message (20)
Transforming Workforce Communication at PenskeDynamic Signal
When it comes to workforce communication, Australia-based Penske faces some big challenges. Employees are dispersed across two countries and work in multiple divisions across various worksites. In this on-demand webinar learn how Penske uses Dynamic Signal to keep employees aware of all the great things happening throughout the company while also highlighting a work-hard, have-fun culture.
Kim Ruddock, General Manager Marketing, and Pamela Talevska, Marketing Manager Communications, will discuss:
How the platform brings employees together
Content that engages the workforce
Best practices for outstanding adoption
This can’t-miss webinar explains how an innovative Down Under company stays on top of the competition through better communication.
An estimated 80 percent of the world’s 2.7 billion workers don’t sit at desks. Then why does just 1 percent of the $300 billion spent annually on business software benefit these on-the-go employees?
That’s the big question asked by Kevin Spain, General Partner at Emergence Capital, in a provocative new report, The Rise of the Deskless Workforce. Spain joins Robyn Hannah, Dynamic Signal’s Senior Director of Global Communication, to discuss his research that is generating a buzz throughout Silicon Valley. They explore:
• The growing appetite for new technology among industries that employ the vast majority of global workers
• The changes that have made it possible to improve productivity for these employees with tech tools
• How IT decision-makers are looking for solutions to help deskless workers do their jobs better
It is a great opportunity to learn more about the next big trend in workforce productivity.
5 Steps to Launching Employee Advocacy at Your CompanyDynamic Signal
As much as social media can help a company, there are limits to its reach. More and more organizations have recognized this problem, which is why they’re starting Employee Advocacy programs to extend their social media strategies. In fact, an Employee Advocacy program can help you increase social reach by 24x.
We’ve launched and scaled hundreds of Employee Advocacy programs for companies of all sizes, across all industries. Every successful program seems to follow the same ve steps. We wanted to share them with you so you can be successful as well
How To Activate Employee Engagement Through Digital TransformationDynamic Signal
“Digital” continues to disrupt and create new opportunities for businesses and brands across multiple areas of their organizations. From real-time response to hyper-connected customers and employees, companies often struggle to fulfill the increasing demand for fast, personalized responses to their requests and concerns.
Highly trusted employees can be an organization’s greatest asset during this transformative time. But today’s employees have very different expectations and needs as well.
Join David Armano, Global Strategy Director of Edelman, and Cydney Roach, U.S. Practice Lead for Edelman’s Employee Engagement Practice, for an exclusive webinar with Dynamic Signal. The panel will discuss:
- What got us here and how an organization’s digital transformation journey impacts its future
- How to engage employees using new technology and techniques
- How trust factors into brand reputation and employee advocacy
It’s no secret that technology has changed the way we communicate in our everyday lives. Now, that evolution is directly shaping workforce communication.
While marketing teams have been benefiting from the advances of new technology for years, communications technology has been stuck at intranets and email. But not any longer.
In this virtual fireside chat, Michael Brito, Head of US Digital, LEWIS Global Communications, will be joining Robyn Hannah, Senior Director, Global Communications at Dynamic Signal, to discuss the future of workforce communication and how CommsTech is finally catching up. Michael is a digital strategist, author, TEDx speaker, adjunct professor with over 15 years experience helping organizations solve marketing and communications challenges.
If companies want to keep their employees engaged, understanding how workforce communication and productivity go hand-in-hand is critical. Organizations must set up scalable infrastructure so that employees are informed and empowered to be more productive and amplify the brand message. However, this becomes more difficult as more and more companies are moving to a remote and distributed workforce. Coordinating among multiple roles, languages, and locations is increasingly important.
How Salesforce Mobilized Thousands of Global Employee AdvocatesDynamic Signal
Founded in 1999, Salesforce pioneered the revolutionary idea of replacing traditional desktop CRM software with CRM in the cloud, making it accessible anytime from anywhere. Today, Salesforce’s innovative cloud platform is the world’s #1 CRM solution.
With thousands of employees around the globe, Salesforce needed to find ways to connect with and empower their workforce to broadcast important company news. Salesforce employees were already active on social media; they just needed the right content, and a safe and easy way to share it.
With what started as an event promotion strategy for Dreamforce - Salesforce’s annual conference - has now expanded to a company wide ambassador program with more than 7,000 members, accounting for nearly 700M impressions and over 750K shares. International offices are also creating unique, localized content that is relevant to their regions, further connecting micro-communities of Salesforce’s workforce.
Tiffany Hsu, Manager of Social Media Marketing at Salesforce discusses topics such as:
• What you need to know to launch and scale an employee advocacy program
• What content resonates most with employees
• How to ensure relevancy for global teams
• How to expand your employee advocacy program across multiple marketing channels
3 Brilliant Ways Deloitte Took Employee Advocacy to the Next LevelDynamic Signal
Since 2012, Deloitte has engaged thousands of employees to advocate for the brand on social media and build their personal brands. By training, coaching and gathering feedback from their ambassadors, they have grown and matured every aspect of the program over the past four years. It has evolved into a critical component of their marketing strategy, driving awareness for the brand and producing results that have impacted the bottom line.
Turner Roach, Social Media Marketing Manager, and Aida Ahmed, Marketing and Communications Lead, from Deloitte Services, LP discuss the evolution of Deloitte’s leading employee advocacy program.
• How to promote the program internally to re-activate employee participation
• How to educate employees on personal brand building so they understand the value of it
• How they have altered their content strategy to ensure ongoing growth and success
Rethink Employee Communications: Adapting to the Digital AgeDynamic Signal
High-performing organizations make employee communications a priority. They know an engaged workforce makes for a more successful organization, but is it time to rethink what employee communications can be in the digital era? Many organizations have found that traditional methods of employee communications, such as email and intranet, are now proving ineffective. Their employees feel disconnected from the company’s story and don’t have the ability to be brand advocates. What if your employees could see all the latest company information in one place, on mobile, with a click-to-share social capability? Not only would your employees be informed, but they would help share your company’s brand through peer-to-peer social. This is what the new employee communications looks like in the digital age.
Key Learnings:
- Why traditional forms of employee communications are proving ineffective today
- Real-world examples of how innovative companies are changing their employee comms strategies
- How to ensure that your employees stay informed on company news
- How to incorporate social and mobile into your employee communications strategy
3. Table Of Contents
• What is a fan?
• Overview of Advocacy – Definition
– POLL: Best Example of Advocacy
• Triggers from Loyalty to Advocacy
– DISCUSSION
• Trends & Buying Cycle Drive Need for Advocacy Programs
– PRESENTATION
• Overview Brand Amplification/Advocacy Programs
– PRESENTATION: Step by Step Plan / How to Implement
• Examples of Successful Brand Advocacy Programs
– Adobe, Oakley, Lionsgate, Platefull
• Workshop – Define a Successful Program
– TEAM PROJECT
• Conclusion
5. WHY ADVOCACY?
142 FANS = 1 ADVOCATE
• Authentic Content
• Recommendations / Reviews
• Share brand & product news
• Share deals / offers / coupons
• Make referrals
• Defend / Protect the brand
• Tell their customer story
• Share ideas
Bain identified that brands with the highest levels of
brand advocacy, outgrow their competitive set by
2.5 times.
6. When Advocates Share, Fans Take Action
Pinterest users actions after sharing an image
Visited a website 35%
Discovered a new company or brand 23%
Discovered a new designer or expert 17%
Recommended a company or brand to a friend 14%
Purchased a product or service you've never purchased before 14%
Made a purchase online 14%
Watched a TV show or movie 11%
Gone to a physical store 11%
Discovered new media (TV show, movie, book, publication, game, etc.) 10%
Purchased a product or service you've purchased before 9%
Purchased a product or service less 8%
Played a game 8%
Subscribed to a publication 8%
Paid less attention to a company or brand 6%
None of the above 32%
Base: Magid Social Media Study: Pinterest Section. Pinterest Users. N=407. Q137: Which of the
following have you done as a result of an image you saw on Pinterest? Select all that apply.
7. Why Content Matters On Facebook
Activities Done Regularly (once per week or more) on Facebook
View other people's content 58%
Comment on people's content 46% F12-17
Send private messages/emails 42%
Post my own content 37% M12-17, F12-34
Play games 29%
Share info from other sites via like/comment button 25%
Use the chat tool 23%
Enter contests 14%
F45-54
Find deals or coupons 13% F25-54
Look at a company, brand or organization's page 13% F35-44
Use the search tool 12%
Check-in from a location 10%
Use non-game apps like quizzes, polls, horoscopes, etc. 7%
Other (specify): 1%
None of these 10%
Base: Magid Social Media Study: Facebook Section- Facebook Users, N=1620. Q54 Which of the
following activities do you do on Facebook regularly (once per week or more)? Select all that apply.
12. Now you try…
• List the brands you
interact with everyday
• How long have you
had the relationship?
• What makes it so
special?
• Have you ever
recommended this
brand?
• Tell us an anecdote
about this brand.
14. What Motivates Advocates?
• Loyalty to the brands they love
• Helping & Influencing Others
• Recognition
• Love to talk & create content
• Sharing insights, opinion & expertise
18. Social As The Trusted Source
“92% of people trust recommendations from people they know”, only 24% trust online
ads
*Source - 2012 Global Trust in Advertising Study, Nielsen
19. From Social Listening To Social Engagement
“Only 1% of a brand’s Facebook fans will ever make their way to the company’s brand
page”
*Source – CMS article quoting 2012 HubSpot study
20. Explosion Of Content
“The top 3 challenges of content marketing are : creating original content, having time
to create it; and finding high quality content”
*Source – 2012 B2B Marketing Trends Survey Report
21. Fragmentation: MultiScreen and Mobile
“Consumers want a consistent brand experience across mobile, web and
social”
*Source – tidyweb blog, http://www.tidywebstudio.com/services/mobile-optimization/
23. Why Is Brand Advocacy Important?
PAID OWNED EARNED
24. New Models of Marketing Focus on
Loyalty & Advocacy
Altimeter Dynamic Customer Journey
Forrester Marketing RaDaR
McKinsey Consumer Decision Journey
25. Brand Advocates Can Impact All Stages of the
Customer Journey
How do you think Advocates can drive each step?
PURCHASE
26. 49% of Users Are Interested/Very Interested In
Purchasing Items They See on Pinterest
How interested are you in being able to click on
items you see in images on Pinterest that interest you
and purchase those items?
10%
20%
11%
Not at all interested1
2
3
4
Extremely interested5
29%
30%
Base: Magid Social Media Study: Pinterest Section. Pinterest Users. N=407. Q139: How interested are
you in being able to click on items you see in images on Pinterest that interest you and purchase
those items?
29. Key Considerations…
What are your goals? (awareness? revenue? category building? KPIs?)
Who Are You Targeting? (do you own them? know how to
find, attract, involve)
Open or Closed Access? (private, public, semi-private)
Touch-points? (web, mobile, live?)
Short term or long term? (is this tactical or strategic to the business?)
Bootstrapped or well funded? (in-house or outsourced)
30. Advocacy In Seven Steps
Influencers News Message Points EMV
Facebook Fans Web Videos Activate Badges ROI
Community Advocates Mobile Offers Create Rewards Traffic
Visual Web Employees Social Reviews Share Exclusives Revenue
Content Blogs
32. Selecting The Right Solution
A solid brand advocacy solution must:
• Track brand advocates’ actions
• Produce data that is useable in the long term
• Integrate easily and quickly into existing programs and campaigns
• Engage and empower brand advocates at multiple touchpoints
• Be more than a campaign
• Result in new customer acquisition
• (Here’s the biggie): Validate and measure ROI
Source: WOMMA
38. Advocacy In Seven Steps
Influencers News Message Points EMV
Facebook Fans Web Videos Activate Badges ROI
Community Advocates Mobile Offers Create Rewards Traffic
Visual Web Employees Social Reviews Share Exclusives Revenue
Content Blogs
39. Before You Get Started…
What Are Your Goals? (awareness? revenue? category building?
KPIs?)
Who Are You Targeting? (do you own them? know how to
find, attract, involve)
Open or Closed Access? (private, public, semi-private)
Touch-points? (web, mobile, live?)
Short term or long term? (is this tactical or strategic to the business?)
Bootstrapped or well funded? (in-house or outsourced)
40. Scenario 1: Define 7 Steps
Vertical: Retail
Company Size: 200 employees. $15 million in 1. Marketing Campaigns
revenue/year
2. Audiences and Brand Advocates
Scenario: You are the head of marketing for a (Fans, Influencers, Employees)
large sports apparel brand. You are interested in
specifically targeting female fitness enthusiasts. 3. Experience and Access Points
(Web, Social Mobile)
Although your company already has a significant
social media following and loyalty shopper’s card 4. Content Types
(New, Videos, Offers, Reviews, Blog
database, you want to segment that s)
audience, targeting specifically the
aforementioned female demographic without 5. Activities and Engagement
taking away from your company’s existing social (Message, Activate, Create, Share)
media following.
6. Loyalty and Gamification
Your goal is not only to grow your social media (Points, Badges, Rewards, Exclusive
following, but also to drive revenue for your )
brand, and create a community of passionate
female fitness advocates. Your company also has 7. Measurement and Analytics
(ROI, Earned Media
an upcoming TV ad campaign for Women’s
Value, Traffic, Revenue)
Health Day.
42. In Groups
Objective: Develop a Scenario:
feasible social media You are the marketing team for an indie movie studio
based out of Austin, Texas, established in 2010.
marketing strategy for
the following scenario. Your first film was a success in the film festival circuit but
failed to generate any traction with a mainstream
Time: 15 minutes audience. It got rave reviews, but unfortunately, nobody
knew about it due to lack of promotion, big name
stars, and theatrical release.
Budget: $50k
For your second about-to-be-release film, you want
Requirements: things to change. You’ve begun to get minimal social
1. Company/Film name media traction, but you need to generate much more.
The film is a science fiction thriller and the director has
2. Allocation of had a long career but few recent hits. The film also stars
Marketing Budget an up-and-coming pair of actors with considerable buzz.
You have documented the film’s journey to the
3. 7 steps defined
screen, and have considerable behind the scenes
production footage. Using your allotted budget, how
4. Metrics for can you promote your film and engage in a meaningful
Campaign Success way your target audience using social media? How do
you define and measure success.
43. About Dynamic Signal
Dynamic Signal is a social software company that helps
brands connect with and manage their relationships with
influencers, customers and employees to turn them into social
marketers on behalf of the brand
• Founded in 2010
• 50 people based in San Francisco, NY, LA
• $24m funding: Venrock, Time Warner, Trinity, Cox