Nearly 4 in 10 employed US workers say their manager fails to frequently engage in honest conversations about work topics. No one enjoys conflict. But being able to have the difficult conversations with successful outcomes is just another part of being a Manager. Thankfully, there are ways to work through tough conversations while maintaining respectful tone and making sure both sides feel like they've been heard. Once you learn how to better manage these conversations, you'll be able to reach a rewarding conclusion to every difficult conversation www.ptechpartners.com

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HOW TO
EXCEL AT
DIFFICULT
CONVERSATIONS

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of managers believe they
handle confrontations well.
Only
of employees believe that their
employer handles workplace
conflicts effectively.
Only

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REFRAME THE CONVERSATION
Don't limit the conversation to binary,
me vs. them perspectives.
You’re not giving negative
performance feedback; you’re
having a constructive conversation
about development.

4. AVOID LEADING QUESTIONS
Leading questions can push conversations
towards predetermined conclusions..
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Eg. You're not suggesting that...?
Do you admit that...?

5. TAKE THE
HELICOPTER
VIEW
Take a step back and re-examine the facts
at hand. What is the cause and effect at work?
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If a team member is underperforming,
maybe it's an issue of motivation,
engagement, or lack of support.

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TRUST YOUR PEOPLE
Trust is essential to connect with the
other person. It gives the conversation
value and invites honest opinions.
Eg. "There have been consistent
delays with deliverables. What do
you think the problem is?"

7. DIFFICULT CONVERSATIONS
ARE INEVITABLE IN THE WORKPLACE,
ESPECIALLY FOR MANAGERS
But on the bright side:
Your team grows
You create a culture of honesty
Workplace efficiency improves
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