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How to enhance existing voice app with text channel

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Pavel Růžička
Pavel Růžička

The document discusses how to enhance an existing voice application to add a text channel. It covers converting the application to be multichannel by adding text items and handling differences in text input/output compared to voice. Tips include determining the right channel for outputs, handling dynamic names, and considering limitations of the text channel like character limits. Developers should read best practice guides and test in a text simulator before deploying to production.

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How to enhance existing voice app with text channel May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
What is a multichannel application? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
B enefits of a multichannel application : Sharing! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Convert an existing voice app to a multichannel app ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Best Practice Guide for the Text Channel ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
O utput items with the right channel – no Default channel! ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic <output name=&quot;Authentication_Info&quot; referenceID=&quot;outAuthentication_Info&quot;> <outputItem bargein=&quot;default&quot; channel=&quot;voice&quot; inputMode=&quot;default&quot; language=&quot;default“ > <audio link= ” #Authentication_Info&quot;/> </outputItem> <outputItem bargein=&quot;default&quot; channel=&quot;text&quot; inputMode=&quot;default&quot; language=&quot;default“ > <text link=&quot;#Authentication_Info&quot;/> </outputItem> </output>
Input objects have to have correct grammar for each channel ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
D ynamically generated names of audio files ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic ,[object Object],[object Object],[object Object]
Text object with dynamic (variable) key ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Date & Time – f ormating for display ,[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Concatenation of Outputs ,[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Educate your content editor ,[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Pitfalls & Things to consider ,[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Pitfalls & Things to consider II. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
Summary – how to start ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
[object Object],[object Object],May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic

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How to enhance existing voice app with text channel

  • 1. How to enhance existing voice app with text channel May 3rd, 2011 by Pavel Růžička T-Mobile Czech Republic
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