How to Deal With Difficult Customers

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They say great customer service is an art, but it's more than that. Customer support done correctly can make you money and save you money. Too many businesses ignore their customers and/or put customer service on their list of low priorities. That's a fatal business mistake. This infographic is brought to you by Video Backgrounds at http://videobackgrounds.org

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This document provides an overview of a customer service empathy seminar. It defines empathy as understanding another's feelings without experiencing them directly, while sympathy means sharing another's feelings. It discusses identifying customer cues that indicate frustration and providing empathetic responses to resolve issues and satisfy customers. The document emphasizes customizing responses to specific problems and personalizing responses from one's own perspective to act as a "hero" rather than providing zero empathy. It concludes with tips for displaying empathy, such as acknowledging customers' emotions, reassuring them, and avoiding interruptions.

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