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HOW TO DEAL WITH ARGUMENTATIVE AND RUDE
CLIENTS
Simons training solutions
1.Speak softly.
2.Talk at a normal pace.
3.Remain calm.
4.Address him by his name.
5.If he/she speaks loudly-
lower your voice.
STRATEGIES TO APPLY.
6. Be nice---exceptionally nice. They
wont know how to handle it and
eventually will respect you.
7. Ask for their opinion.
8. Concentrate on points of agreement.
9. Take five-If he is too Rude. Tell him
you wont accept his rude character if he
wants to be served.
10.Keep reminding yourself that he is not
angry at you personally.
STRATEGIES TO APPLY.
• https://twitter.com/simonstraining1
• https://www.instagram.com/simons_trainings.2020/
• https://www.facebook.com/trainings.simons
• https://www.linkedin.com/in/simonstraining-solutions-3914b61a5/
• Web site:www.simonstrainingsolutions.wix.com

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How to deal with argumentative and rude clients

  • 1. HOW TO DEAL WITH ARGUMENTATIVE AND RUDE CLIENTS Simons training solutions
  • 2. 1.Speak softly. 2.Talk at a normal pace. 3.Remain calm. 4.Address him by his name. 5.If he/she speaks loudly- lower your voice. STRATEGIES TO APPLY.
  • 3. 6. Be nice---exceptionally nice. They wont know how to handle it and eventually will respect you. 7. Ask for their opinion. 8. Concentrate on points of agreement. 9. Take five-If he is too Rude. Tell him you wont accept his rude character if he wants to be served. 10.Keep reminding yourself that he is not angry at you personally. STRATEGIES TO APPLY.
  • 4. • https://twitter.com/simonstraining1 • https://www.instagram.com/simons_trainings.2020/ • https://www.facebook.com/trainings.simons • https://www.linkedin.com/in/simonstraining-solutions-3914b61a5/ • Web site:www.simonstrainingsolutions.wix.com