Keep your emotions in check when dealing with an angry customer, don't get defensive, and look beyond their anger. Defuse the situation by letting the customer express their anger fully, understand the problem from their perspective, and follow through by contacting them after to ensure their issue was resolved satisfactorily. This will help satisfy the customer and possibly earn referrals for your business.

1. HOW TO HANDLE
ANGRY CUSTOMERS
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SIMONS TRAINING SOLUTIONS

2. 1. Keep your emotions in check

3. 2. Don’t allow yourself to get defensive

4. 3. Look beyond the anger

5. 4. Anticipate potential volatile situations

6. 5. Customer get annoyed when they are shuffled between departments.

7. 6. Defuse the anger-let him get it all out.

8. 7. Don’t make promises you cant keep.

9. 8.Be Empathetic

10. 9. Analyze the problem.

11. 10.Ask the customer how he would like the problem resolved.

12. 11. Stress what you can do not what you can`t.

13. 12.Act on the problem.

14. 13. Identify any potential problems that may arise
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15. 14. Follow through-call customer to find out if the problem was solved.
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16. 15. Satisfy the customers major demand and ask for refferals.
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• https://www.instagram.com/simons_trainings.2020/
• https://www.facebook.com/trainings.simons
• https://www.linkedin.com/in/simonstraining-solutions-3914b61a5/
• Web site:www.simonstrainingsolutions.wix.com