Learn how to go from a complicated, unpopular, time consuming, and expensive perks program to a simple and world-class one in minutes using 100% personalized perks. RelievePeople Ops of the administrative burden and increase perks utilization rates.
If you're interested in creating a personalized perks program for your team, check out: www.compt.io
11 Proven Approaches to Customer Feedback Employee EngagementGenroe
Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees.
But how, exactly, do you do that?
11 Proven Approaches to Customer Feedback Employee EngagementGenroe
Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees.
But how, exactly, do you do that?
The Reality of the Employee ExperienceiQmetrixCorp
As a complement to our ‘Reality of the Customer Experience’ session, we take a similar behind-the-scenes look at what’s happening in your stores – from the employee perspective. As sales were happening, our reps were there: shadowing, watching and asking lots of questions. Why aren’t certain employees offering handset insurance or phone trade-in? What information do employees still need and want? Are they pushing certain products over others and if so, why? On the flip side, what are the outstanding sales reps doing? We’ve interviewed them and asked them what motivates them and what sales techniques work best. At the end of the day, employees’ success is your success. This session will take you to the core of their success.
Linked In Mc Kee Consulting Llc Ata 09 Pca FinalSally Cordova
Agent Retention Through Positive Coaching
Sally Cordova and Judy McKee Presented at the ATA 2009 This includes the Positive Coach Approach and a Case Study regardign Positive Coaching techniques and agent retention.
Loyalty is one of the most important factor in the employee retention and and customer satisfaction.
A loyal employee develop loyal customers and loyal customers means better sales and profitability.
This case study can be used to discuss the concepts of HR Planning, Recruitment Processes and HR Communication. Mr. Swami, HR Manager, CITPR Ltd., found himself in big trouble after not following the HR process carefully. This resulted in a highly chaotic situation placing the careers of 25 students of TTC College of Engineering and Management (TTC) in a quandary when CITPR Ltd., after selecting them in the campus interview, denied them final placement. Overlooking HR planning, delaying the communication and initiating official action based on oral communication poses a serious problem to the participants. Would the students be left in a lurch by CITPR Ltd. and TTC ollege? How far is it justifiable to take decisions based only on verbal commitment?
We all know that it is much easier to manage a team when all members are located together in the same office. However, due to the effects of the COVID-19 pandemic, most teams found themselves working remotely with very little notice. Your team members are in a new environment, they have Zoom fatigue, and are having trouble finding structure in a “work from home” setting.
This webinar was presented by Dr. Michael Sale, professor of information systems at the Stonehill College: Leo J. Meehan School of Business. It provided team mangers with ideas for keeping teams engaged, productive, and happy.
This “Customer Service Excellence Training” slideshow is geared to help participants understand:
- The principles of strong customer service
- The concept of internal and external customer service
- Ideas for customer service improvement within their workplace
The goal of this guide is to layout the importance of benefits communication before, during, and after annual enrollment and how - when done properly - you can rejuvenate an effective HR plan.
The Reality of the Employee ExperienceiQmetrixCorp
As a complement to our ‘Reality of the Customer Experience’ session, we take a similar behind-the-scenes look at what’s happening in your stores – from the employee perspective. As sales were happening, our reps were there: shadowing, watching and asking lots of questions. Why aren’t certain employees offering handset insurance or phone trade-in? What information do employees still need and want? Are they pushing certain products over others and if so, why? On the flip side, what are the outstanding sales reps doing? We’ve interviewed them and asked them what motivates them and what sales techniques work best. At the end of the day, employees’ success is your success. This session will take you to the core of their success.
Linked In Mc Kee Consulting Llc Ata 09 Pca FinalSally Cordova
Agent Retention Through Positive Coaching
Sally Cordova and Judy McKee Presented at the ATA 2009 This includes the Positive Coach Approach and a Case Study regardign Positive Coaching techniques and agent retention.
Loyalty is one of the most important factor in the employee retention and and customer satisfaction.
A loyal employee develop loyal customers and loyal customers means better sales and profitability.
This case study can be used to discuss the concepts of HR Planning, Recruitment Processes and HR Communication. Mr. Swami, HR Manager, CITPR Ltd., found himself in big trouble after not following the HR process carefully. This resulted in a highly chaotic situation placing the careers of 25 students of TTC College of Engineering and Management (TTC) in a quandary when CITPR Ltd., after selecting them in the campus interview, denied them final placement. Overlooking HR planning, delaying the communication and initiating official action based on oral communication poses a serious problem to the participants. Would the students be left in a lurch by CITPR Ltd. and TTC ollege? How far is it justifiable to take decisions based only on verbal commitment?
We all know that it is much easier to manage a team when all members are located together in the same office. However, due to the effects of the COVID-19 pandemic, most teams found themselves working remotely with very little notice. Your team members are in a new environment, they have Zoom fatigue, and are having trouble finding structure in a “work from home” setting.
This webinar was presented by Dr. Michael Sale, professor of information systems at the Stonehill College: Leo J. Meehan School of Business. It provided team mangers with ideas for keeping teams engaged, productive, and happy.
This “Customer Service Excellence Training” slideshow is geared to help participants understand:
- The principles of strong customer service
- The concept of internal and external customer service
- Ideas for customer service improvement within their workplace
The goal of this guide is to layout the importance of benefits communication before, during, and after annual enrollment and how - when done properly - you can rejuvenate an effective HR plan.
Employee retention is one of the ‘Global headaches’ of many Organisation as well as Recruiters. Hiring without any expansion is showing the in effectiveness of talent acquisition. There are many internal/external factors which would be adversely affect the employee retention.
During my tenure with last Company, I have seen a lot of employees were leaving the Organisation on a rapid way. Finally I came to know that, we can reduce the attrition on a handsome margin if we looking in to the following very sincerely.
Employee retention is one of the ‘Global headaches’ of many Organisation as well as Recruiters. Hiring without any expansion is showing the in effectiveness of talent acquisition. There are many internal/external factors which would be adversely affect the employee retention.
During my tenure with last Company, I have seen a lot of employees were leaving the Organisation on a rapid way. Finally I came to know that, we can reduce the attrition on a handsome margin if we looking in to the following very sincerely.
In the last three chapters of our playbook, we covered why customer feedback is important, how to write questions to maximize the impact of that feedback, and how to get customers to provide feedback. For the fourth chapter, we’re going to discuss how to assemble all the pieces of your business to achieve success. It’s important that everyone within your organization is set up to act on the data you’re receiving as part of your customer feedback program.
We’ll dig into having a champion, establishing the right culture, aligning with current processes of your organization, and how to motivate employees, from hourly to upper management to create a successful program.
How to use perks to increase employee retentionComptPerks
Read about tactics and tips for People Operations/HR folks to improve the employee experience. Give your employees meaningful, personalized perks and watch their engagement and productivity increase.
Learn more on www.Compt.io
Being a Cultural Warrior: 3 Proven Practices for Driving Engagement and Effic...Snag
Whatever your organization is designed to deliver, whether it’s a product or a service, you will win or lose based on how well your people are able to work and perform as a team. If you have have the best processes in the world, but your people don’t really care, you can be good, but you will never be awesome. And if you aren’t after awesome, what are you after?
With extensive experience in the manufacturing biz, Beau Groover, the former Director of Lean Supply Chain with Serta Simmons Bedding and Founder and President of The Effective Syndicate, will share what he’s learned from two decades in the service industry that will help you align your people, processes and products ... and make your business thrive.
Check out our joint presentation, ‘Being a Cultural Warrior,’ with TalentStream and Beau Groover to:
-- Define clearly what the vision, mission and values are that represent your brand and motivate your team
-- Uncover how to effectively evaluate your team … and yourself
-- Understand what being a Cultural Warrior looks like, the strategy to get there, and how it'll improve customer service from the ground up
-- Get tips on how to improve process efficiency and produce highly predictable results
-- Learn how to develop a successful organizational structure, including succession planning, leadership development and teamwork coaching
5 Unique Call Center Incentives to Maximize Productivity.pdfTime Doctor
Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. This document covers five ideas to provide incentives that will boost productivity and maintain morale.
Original blog: https://biz30.timedoctor.com/call-center-incentives/
One of the key worries of any organization is how to retain employees, more so the deserving employees. Not just that it is a setback but also the company has to start afresh with hiring new talent, grooming and nurturing them. A lot has been written on effective employee retention strategy in scores of management books but you would not know what might work for your organization.
Here are some of the easiest to adopt employee retention ideas that will work irrespective of the size of the organization. These effective employee retention strategies should be a part of the HR module and one shouldn’t just wait for some resignations to put them in practice.
BizPower training programs 2014 for business owners, managers, staff & indivi...BizPower
Business Workshops and Training to help owners, managers and staff. Topics include Assertiveness, Customer Service, Time Management, How to Improve Business Cash-flow, Performance Management, Coaching, Goal Setting & Goal Achievement, How to interview and select the right staff, negotiating, team building and Systemising your business. Workshops are delivered in Sydney, Melbourne, Perth, Adelaide, Canberra, Brisbane, Cairns, Darwin, Jakarta, Singapore & Malaysia.
Onboarding - Make It More Effective Through MentoringStephen Grindrod
In this presentation, our goal is to help further build your business case for mentoring to support onboarding and help you start planning a mentoring program for your new hires.
How To Create Your Ideal Perks Program in Minutes Using 100% Personalized Perks
1. For: People People!
How To Create Your Ideal
Perks Program
in Minutes Using
100% Personalized Perks
2. AKA: How To Go From
A Complicated, Unpopular, Time
Consuming, and Expensive Perks
Program to a
Simple but World Class One
in Minutes Using
100% Personalized Perks
3. The Core Concept:
- Higher employee engagement = higher productivity as an organization
- Harvard Business Review: Engaged employees are 22% more productive
- Higher engagement rates can be achieved by improving your perk program
- Most organizations don’t have the necessary tools to achieve stellar employee
engagement with their perk program
- We are the only firm focused on solving this problem for People Ops and HR
managers at growing companies
3
4. The 4 Key Strategies
To Get The Most Out Of
Your Perk Program
4
5. 1) Intentionally aligning your perks with your
culture
- 4 in 5 employees prefer perks over a pay raise (per Glassdoor)!
- Fluffy stuff is par for the course, though - being intentional about what fits into
the culture of the company not only makes it more meaningful to your team
members but it also reinforces culture (note: categories of perks!)
- Also consider why you’re giving these perks, including for recognition
purposes
- Many studies on this have been done - In Work Rules! By Lazlo Bock, he talks about how at
Google they A/B tested compensation strategies with one group receiving small cash bonuses
and the other receiving open recognition the form of perks and the latter group was more
productive, more engaged and stayed longer
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6. Intentionality: Q&A
● How do you know you’re being intentional?
● Is it OK to have some of the fun or fluffy stuff?
● Will it cost me more to be intentional?
● What impact does intentionality have on your perk program, on the company,
and on employees?
6
[Click here to watch the video with the answers to these questions]
7. 2) Let employees decide which perks make the
most sense for them
- It’s not only unnecessary for you to be doing the work to pick perks, it’s hurting
your team...
- Unfair for you to be tasked with deciding what will benefit your team most -
everyone’s needs are different so how are you supposed to know?
- Amy story - meditation room, happy hours, coffee vs tea vs seltzer water,
commuter benefits
- Let employees decide for themselves - they know their lives, families, health
situations, preferences, and needs better than any of us do
- As long as they know you are supporting them, that is the key!
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8. Personalization: Q&A
● What if employees want lots of different things? That seems like a lot to
manage.
● I don’t have perks yet, how much time would it take to manage this myself?
● Isn’t it a lot of work for employees to pick vendors?
● What options are out there that even make this possible?
● Will allowing for 100% personalization be more costly for me?
8
[Click here to watch the video with the answers to these questions]
9. 3) Pay a little extra attention to the remote folks
- Keep a pulse on your remote employees - survey them, if you have enough of
them, hire someone to focus specifically on their needs, it goes without saying
but don’t forget to include them in company wide events, meetings, parties,
etc.
- Partially and even fully remote teams are more common than ever - in fact,
nearly 4M Americans work remotely at least some of the time (per
Smallbiztrends)
- They aren’t able to take advantage of everything folks in the office have access
to, so how can you make things fair? How can you make them feel more
included?
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10. Remote employees: Q&A
● Remote employees already get a great perk in that they can work from home,
don’t they?
● If I give stipends, should I give remote employees the same amount as those
that are in offices?
● I don’t have remote employees yet. Why should I care?
10
[Click here to watch the video with the answers to these questions]
11. 4) Make sure you don’t ignore the tax piece!
- This is an important one because it’s overlooked all the time - most perks are
technically considered compensation so it’s very important to treat them as
such from a tax standpoint
- If you’re giving out perks, make sure you know what types of categories of
perks are taxable and which are not - the three major categories that are
non-taxable are continuous learning, commuter benefits and cell phone
benefits - EVERYTHING ELSE IS TAXABLE
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12. Taxes: Q&A
● Are there any perks that are considered non-taxable?
● What are examples of ‘perks’ that would be considered taxable then?
● Is it possible to make everything non-taxable to the employee?
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[Click here to watch the video with the answers to these questions]
13. The 4 Point Check:
To attract the best talent, keep them engaged and therefore retained:
- Be intentional about what makes up your perks program
- Let employees pick what makes most sense for them
- Pay remote employees particular attention
- Don’t forget about Uncle Sam
GOAL
Higher perks utilization → Higher engagement → Higher productivity + team retention
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