Whether you know all about quick start guides or are new to the concept, this guide will help you to develop the knowledge.
From 'What is a quick start guide?' to 'The Make it Clear quick start guide process' and our top 10 tips - this 'How to' will tell you everything you need to know.
If you're looking for more information about quick start guides at Make it Clear, visit our landing page here: https://www.quickstart.makeitclear.co.uk/
For an example of our work, see here: https://makeitclear.co.uk/casestudy/virgin-media-user-guides/
We'd love to hear what you think of our guide, so do leave a comment if you have any feedback or questions!
ANA: Best practices in working with startupsAliza Carpio
This document discusses best practices for partnering with startups. It covers the importance of setting clear expectations, roles, and goals in the initial setup. It also recommends establishing regular optimization meetings to improve performance. The document provides examples of partnering with startups Local Response and Extole. It emphasizes establishing an end-to-end mindset for customers, ensuring both parties measure results, and setting up mechanisms like weekly meetings to gain improvements quickly. The key lessons are transparency, recognizing successes, and viewing it as a collaborative partnership.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
So you created behavioral personas now whatUXPA Boston
The document summarizes a 10-minute talk given by Rick Damas on making personas actionable and sustainable. It discusses identifying stakeholders and gaining their buy-in by outlining how personas benefit organizational goals. It also emphasizes engaging stakeholders in dialogue and finding what motivates them. The document notes that personas must be socialized effectively and provide actionable insights using periodic updates to maintain relevance over time as customer needs change. The overall goal is for personas to inspire customer-centered decisions across departments through a living, predictive model of customer behavior.
10 mistakes when you move to topic-based authoringSharon Burton
Topic-based authoring is the most cost-effective way to develop content in the "Do more with less" world we live in. It can help reduce localization costs, reduce project schedules, and help you better meet the needs of your users. It's a potential win/win for your company and your users. Makes you want to jump right in, doesn't it?
But moving to topic-based authoring can be one of the most expensive things you've ever done. In this talk, Sharon Burton will show you the top 10 mistakes made by companies and how you can avoid them. These mistakes can include missing deadlines, delivering poor quality content, or not integrating this content development strategy into the rest of the product development strategy.
If you're thinking about making this move, you'll learn what not to do; if you made the move and you're struggling, find out how to solve your problems. Either way, you really can't afford to miss this vendor-neutral discussion!
The Net Promoter Score - What can NPS Tell you about your User ExperienceUXPA International
While it’s obvious to us UX practitioners that any products or applications should focus on the needs and wants of the users, this type of mindset is not automatic in most profit-driven private organizations. As a result, we sometimes struggle with proving the value of users’ voice as a business priority. In this session, we share our experience of creating an NPS program at a Fortune 20 company in the U.S.. While the Net Promoter Score is not a UX metric in the traditional sense, using it strategically as an indicator of user experience has helped us build a growingly more user-centric culture at our organization. We will talk about our journey, share our tips and recommendations, and mostly things we thought could help you based on our lessons learned.
Do you suspect problems with your customer experience because usage has dropped? Have you heard from customers that your processes aren't user-friendly, consistent, or reliable? Use a market research technique called Customer Experience Mapping to help you understand how your customers interact with your processes.
The webinar is presented by Kathryn Stevens, Client Services Director at Hansa GCR. It covers:
- Process understanding and process preference
- Rational and emotional reactions to customer experience
- The infrastructure, process, and outcomes of the Experience Mapping approach
The Experience Mapping webinar/PPT also includes a detailed case study example using this method. Watch and learn how to unlock the gateway to your customer mindset.
Don't miss our next free webinar. Register here: http://hub.am/XwTIKo
www.HansaMarketing.com
@Hansa_Tweets
This document discusses growing a strong UX practice within an organization. It emphasizes assessing skills across teams to identify gaps and priorities for development. Teams should determine goals, needed capabilities, and skill levels. An assessment compares current skills to norms and desired levels, calculating gaps. This helps determine where to focus development efforts, which can include internal growth opportunities or external hiring. The overall aim is for teams to align their capabilities with business goals and have the breadth and depth of skills needed for success.
ANA: Best practices in working with startupsAliza Carpio
This document discusses best practices for partnering with startups. It covers the importance of setting clear expectations, roles, and goals in the initial setup. It also recommends establishing regular optimization meetings to improve performance. The document provides examples of partnering with startups Local Response and Extole. It emphasizes establishing an end-to-end mindset for customers, ensuring both parties measure results, and setting up mechanisms like weekly meetings to gain improvements quickly. The key lessons are transparency, recognizing successes, and viewing it as a collaborative partnership.
Highest quality code in your SaaS project. Why should you care about it as a ...The Codest
We are launching a SaaS report dedicated to the whole SaaS market.
It is a useful pill of knowledge for the non-technical founders who are struggling with many challenges, especially the technological ones. In the report, we cover the specific problems/dilemmas such as:
- Is it worth making SaaS start-up if you are a non-technical founder?
- What are the biggest challenges to a non-technical founder?
- MVP as the most popular way to deliver product time to market
- Useful tips on how to build a SaaS product in 6 simple steps
Check out the report and make sure to eliminate common mistakes that can hurt your business. Are you a non-technical founder? Don’t worry!
In the short tutorial, you will learn how to successfully build a SaaS product with no programming skills.
So you created behavioral personas now whatUXPA Boston
The document summarizes a 10-minute talk given by Rick Damas on making personas actionable and sustainable. It discusses identifying stakeholders and gaining their buy-in by outlining how personas benefit organizational goals. It also emphasizes engaging stakeholders in dialogue and finding what motivates them. The document notes that personas must be socialized effectively and provide actionable insights using periodic updates to maintain relevance over time as customer needs change. The overall goal is for personas to inspire customer-centered decisions across departments through a living, predictive model of customer behavior.
10 mistakes when you move to topic-based authoringSharon Burton
Topic-based authoring is the most cost-effective way to develop content in the "Do more with less" world we live in. It can help reduce localization costs, reduce project schedules, and help you better meet the needs of your users. It's a potential win/win for your company and your users. Makes you want to jump right in, doesn't it?
But moving to topic-based authoring can be one of the most expensive things you've ever done. In this talk, Sharon Burton will show you the top 10 mistakes made by companies and how you can avoid them. These mistakes can include missing deadlines, delivering poor quality content, or not integrating this content development strategy into the rest of the product development strategy.
If you're thinking about making this move, you'll learn what not to do; if you made the move and you're struggling, find out how to solve your problems. Either way, you really can't afford to miss this vendor-neutral discussion!
The Net Promoter Score - What can NPS Tell you about your User ExperienceUXPA International
While it’s obvious to us UX practitioners that any products or applications should focus on the needs and wants of the users, this type of mindset is not automatic in most profit-driven private organizations. As a result, we sometimes struggle with proving the value of users’ voice as a business priority. In this session, we share our experience of creating an NPS program at a Fortune 20 company in the U.S.. While the Net Promoter Score is not a UX metric in the traditional sense, using it strategically as an indicator of user experience has helped us build a growingly more user-centric culture at our organization. We will talk about our journey, share our tips and recommendations, and mostly things we thought could help you based on our lessons learned.
Do you suspect problems with your customer experience because usage has dropped? Have you heard from customers that your processes aren't user-friendly, consistent, or reliable? Use a market research technique called Customer Experience Mapping to help you understand how your customers interact with your processes.
The webinar is presented by Kathryn Stevens, Client Services Director at Hansa GCR. It covers:
- Process understanding and process preference
- Rational and emotional reactions to customer experience
- The infrastructure, process, and outcomes of the Experience Mapping approach
The Experience Mapping webinar/PPT also includes a detailed case study example using this method. Watch and learn how to unlock the gateway to your customer mindset.
Don't miss our next free webinar. Register here: http://hub.am/XwTIKo
www.HansaMarketing.com
@Hansa_Tweets
This document discusses growing a strong UX practice within an organization. It emphasizes assessing skills across teams to identify gaps and priorities for development. Teams should determine goals, needed capabilities, and skill levels. An assessment compares current skills to norms and desired levels, calculating gaps. This helps determine where to focus development efforts, which can include internal growth opportunities or external hiring. The overall aim is for teams to align their capabilities with business goals and have the breadth and depth of skills needed for success.
Implementing Lean UX: The Practical Guide to Lean User ExperienceJohn Whalen
John Whalen presents an overview of LeanUX and how to implement it successfully. Some key points:
- LeanUX balances business and user needs through rapid iteration to build products users want.
- The most common successful LeanUX pattern gets strategy right upfront by prioritizing business goals and personas.
- LeanUX secrets include sketching personas instead of overthinking them, focusing on the user journey, rapidly iterating design through sharing and testing, and taking time for brilliant experiences.
- Common challenges to avoid are individual "genius designers", lack of interaction between UX and development, executive interference, and naysayers.
Why your product team should use User Story Mapping to link user research to ...UXPA International
This document provides an overview of using user story mapping to bridge design thinking and agile implementation. It begins with background on the presenter and defines key terms. The document then outlines challenges with handoffs between design and development. User story mapping is presented as a solution, with benefits like a visualized backlog and improved collaboration. The process of a user story mapping workshop is explained in three phases: pre-work, during the workshop, and post-work follow up. An example of a workshop with an IBM product team is described. Stakeholder feedback emphasizes benefits like iteration and alignment. The document concludes with dos/don'ts and fitting user story mapping into continuous delivery.
A recent guest webinar that I did for my friends over at UserZoom. The presentation is about the three levels of building up your corporate UX capabilities - methods, processes, and organizational change. The core of the presentation is on starting from your methods and why that drives most everything else. Hope you enjoy it.
This document provides guidelines for creating training content on Trulia University, the company's new training and communication portal. It outlines best practices for supported content types, content creation tips, branding guidelines, and the review process. Authors are given permissions to create and manage their own content. The goal is to provide a consistent and high-quality learning experience for sales associates through the Brainshark e-learning platform. Resources and tutorials are available to help authors effectively utilize Brainshark features.
Lean UX - Applying Lean Principles to improve
User Experience in Agile environment. It accomplishes this by getting out of the deliverables business and instead focusing on successful experiences.
Surviving Back to Back Design Sprints and Securing UX Presence in Product DesignUXPA International
A modified Google Ventures design sprint methodology was applied to seven back to back design sprints on three product lines. The UX team had previously been a reactive agile design team that had minimal support from product owners and stakeholders. With management championship, the design sprints were implemented with the UX team, product owners and stakeholders. Additions were made to the Google Venture methods to minimize our internal challenges and increase the success of the sprint. Outputs from each design sprint were presented to upper management and became part of the product road maps. The sprints not only increased collaboration between roles, but transformed the UX team into a spearheading product vision and solutions team.
Proposal Template To Increase Traffic To A Website PowerPoint Presentation Sl...SlideTeam
If your company needs to submit a Proposal Template To Increase Traffic To A Website PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/30H9zcm
This document provides an overview of a proposed project to support online colloquia and conferences. The project aims to expand the audiences and scale up recording efforts for more events. It would provide a unified online presence and streamline the workflow for hosting events. Key aspects that are discussed include the benefits, team roles needed, technical architecture, required resources, risks, and milestone dates.
This document provides guidelines for students to develop an enterprise project, including a business plan. It outlines that students should [1] introduce their business and product, describing the market and how the business will thrive. It also notes that students should [2] develop a marketing strategy that identifies their target market and marketing approach. Finally, it recommends that students [3] create financial plans including a sales plan, profit and loss statement, and balance sheet to project the finances of the business.
This document provides guidelines for students to develop an enterprise project, including constructing a business plan for a fictional product or service. It outlines sections to cover such as introducing the business and product, developing a marketing strategy, organizational structure, financial plans, project plans, and responsibilities of group members. Students are advised to stage-manage the documentation and presentation, thoroughly plan timelines, and seek advice from experts to develop a comprehensive yet concise business plan and presentation.
A business is nothing without customers. And customers won’t stick around if they don’t get the support they need when they first start using a product or service. This is where customer onboarding software can help. We understand that customer onboarding is a difficult process to get right. But that doesn’t make it any less important that it does it get done right – from the get-go. We’ve worked hard to address everything our new customers would need in our onboarding process. It’s our goal to ensure we give new customers the best experience possible. And we use our very own product, Process Street, to document this process and create a centralized hub for all customer onboarding knowledge. Here’s a guide to help you do the same.
With the availability of a large number of new capabilities and increasing number of add-ons being built for Confluence Connect, now is the time to build Confluence add-ons and take advantage of the unfulfilled use cases in the Cloud. We've added APIs and enhanced macros however we've also introduced two new types of add-ons: Custom content and theming. We'll cover each of these with the building blocks you'll need and examples of how to use them. We'll also show you how to integrate these types of add-ons with Confluence features to provide a great experience for users.
See a live recording of this presentation here: https://youtu.be/7xhaNHhbE5k
The document provides an introduction to product management. It discusses how to build a product from idea to launch, including developing a minimum viable product (MVP), product roadmap, and user stories/scenarios. It also covers product management skills and tools, such as the Kano model for understanding customer satisfaction and working backwards from a press release. Wireframing, mockups, and prototypes are presented as ways to represent a product design before development.
Using Amazon's PRFAQ Methodology! by Amazon Product LeaderProduct School
Main takeaways:
- Working backwards and structuring your thinking
- The PRFAQ process and adapting to your needs
- Planning to consensus building to execution
This document provides 10 tips for new product owners. Tip 1 is to define a product vision using a framework that involves identifying customers, their problems, how the product solves the problem, alternative solutions, and how the product is different. Tip 2 is to communicate the vision repeatedly to stakeholders. Tip 3 is to find passion for the product. Tip 4 is to create a roadmap collaboratively with stakeholders. Tip 5 is to spend time maintaining a well-groomed product backlog.
Nowadays, all organization works on the principle of Agile methodology, there might be many people like me who don't even know the meaning of Agile and Scrum Master.
I have made the docs from the source available on the internet with all due respect have copied the URL LINK.
The motive behind posting this is you can get an Agile understanding in one document.
Thanks
This document provides guidance for entrepreneurs participating in an ongoing mentorship program run by CRDF Global. It outlines the goals of the program, expectations for mentees, deliverables to be completed, and a curriculum for mentorship meetings over a 6 month period. Mentees will create documents like a business model canvas and pitch deck, conduct customer interviews, and develop an online presence on platforms like Gust. The guide aims to help mentees maximize their learning from mentors and prepare thoroughly for mentorship meetings.
Roadmapping the Product Roadmap (ProductCamp Boston 2016)ProductCamp Boston
Ask 10 people what a product roadmap is and you will get 10 different answers! This little artifact is an often misunderstood component of product development, but an incredibly important one to get right. Creating a great one is part art and part science. In this session we will talk through the real purpose of a roadmap and how it can be used to get the most out of your project and team. We'll unpack the key steps in the process and shed more light on the tools and frameworks that can be used to ensure a successful roadmapping effort. If all goes well we'll even get a chance to practice a bit so we can see what it means to actually translate this stuff into real-life scenarios.
About C. Todd Lombardo
C. Todd is a leader who wears many hats, all at once: Author, designer, scientist, professor, and visualizer. After originally beginning his career in science, C. Todd shifted his focus to product and design, ultimately innovating, designing, and managing products for countless companies large and small. A teacher and speaker at heart, he frequently speaks at conferences and has directed five TEDx events in two countries. C. Todd serves as Adjunct Faculty at IE Business School in Madrid, and co-authored the book "Design Sprint," published by O'Reilly. Not only is he a chemistry Ph.D. dropout, but he also founded ProductCamp Boston. Those two facts may or may not be related.
Implementing Lean UX: The Practical Guide to Lean User ExperienceJohn Whalen
John Whalen presents an overview of LeanUX and how to implement it successfully. Some key points:
- LeanUX balances business and user needs through rapid iteration to build products users want.
- The most common successful LeanUX pattern gets strategy right upfront by prioritizing business goals and personas.
- LeanUX secrets include sketching personas instead of overthinking them, focusing on the user journey, rapidly iterating design through sharing and testing, and taking time for brilliant experiences.
- Common challenges to avoid are individual "genius designers", lack of interaction between UX and development, executive interference, and naysayers.
Why your product team should use User Story Mapping to link user research to ...UXPA International
This document provides an overview of using user story mapping to bridge design thinking and agile implementation. It begins with background on the presenter and defines key terms. The document then outlines challenges with handoffs between design and development. User story mapping is presented as a solution, with benefits like a visualized backlog and improved collaboration. The process of a user story mapping workshop is explained in three phases: pre-work, during the workshop, and post-work follow up. An example of a workshop with an IBM product team is described. Stakeholder feedback emphasizes benefits like iteration and alignment. The document concludes with dos/don'ts and fitting user story mapping into continuous delivery.
A recent guest webinar that I did for my friends over at UserZoom. The presentation is about the three levels of building up your corporate UX capabilities - methods, processes, and organizational change. The core of the presentation is on starting from your methods and why that drives most everything else. Hope you enjoy it.
This document provides guidelines for creating training content on Trulia University, the company's new training and communication portal. It outlines best practices for supported content types, content creation tips, branding guidelines, and the review process. Authors are given permissions to create and manage their own content. The goal is to provide a consistent and high-quality learning experience for sales associates through the Brainshark e-learning platform. Resources and tutorials are available to help authors effectively utilize Brainshark features.
Lean UX - Applying Lean Principles to improve
User Experience in Agile environment. It accomplishes this by getting out of the deliverables business and instead focusing on successful experiences.
Surviving Back to Back Design Sprints and Securing UX Presence in Product DesignUXPA International
A modified Google Ventures design sprint methodology was applied to seven back to back design sprints on three product lines. The UX team had previously been a reactive agile design team that had minimal support from product owners and stakeholders. With management championship, the design sprints were implemented with the UX team, product owners and stakeholders. Additions were made to the Google Venture methods to minimize our internal challenges and increase the success of the sprint. Outputs from each design sprint were presented to upper management and became part of the product road maps. The sprints not only increased collaboration between roles, but transformed the UX team into a spearheading product vision and solutions team.
Proposal Template To Increase Traffic To A Website PowerPoint Presentation Sl...SlideTeam
If your company needs to submit a Proposal Template To Increase Traffic To A Website PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/30H9zcm
This document provides an overview of a proposed project to support online colloquia and conferences. The project aims to expand the audiences and scale up recording efforts for more events. It would provide a unified online presence and streamline the workflow for hosting events. Key aspects that are discussed include the benefits, team roles needed, technical architecture, required resources, risks, and milestone dates.
This document provides guidelines for students to develop an enterprise project, including a business plan. It outlines that students should [1] introduce their business and product, describing the market and how the business will thrive. It also notes that students should [2] develop a marketing strategy that identifies their target market and marketing approach. Finally, it recommends that students [3] create financial plans including a sales plan, profit and loss statement, and balance sheet to project the finances of the business.
This document provides guidelines for students to develop an enterprise project, including constructing a business plan for a fictional product or service. It outlines sections to cover such as introducing the business and product, developing a marketing strategy, organizational structure, financial plans, project plans, and responsibilities of group members. Students are advised to stage-manage the documentation and presentation, thoroughly plan timelines, and seek advice from experts to develop a comprehensive yet concise business plan and presentation.
A business is nothing without customers. And customers won’t stick around if they don’t get the support they need when they first start using a product or service. This is where customer onboarding software can help. We understand that customer onboarding is a difficult process to get right. But that doesn’t make it any less important that it does it get done right – from the get-go. We’ve worked hard to address everything our new customers would need in our onboarding process. It’s our goal to ensure we give new customers the best experience possible. And we use our very own product, Process Street, to document this process and create a centralized hub for all customer onboarding knowledge. Here’s a guide to help you do the same.
With the availability of a large number of new capabilities and increasing number of add-ons being built for Confluence Connect, now is the time to build Confluence add-ons and take advantage of the unfulfilled use cases in the Cloud. We've added APIs and enhanced macros however we've also introduced two new types of add-ons: Custom content and theming. We'll cover each of these with the building blocks you'll need and examples of how to use them. We'll also show you how to integrate these types of add-ons with Confluence features to provide a great experience for users.
See a live recording of this presentation here: https://youtu.be/7xhaNHhbE5k
The document provides an introduction to product management. It discusses how to build a product from idea to launch, including developing a minimum viable product (MVP), product roadmap, and user stories/scenarios. It also covers product management skills and tools, such as the Kano model for understanding customer satisfaction and working backwards from a press release. Wireframing, mockups, and prototypes are presented as ways to represent a product design before development.
Using Amazon's PRFAQ Methodology! by Amazon Product LeaderProduct School
Main takeaways:
- Working backwards and structuring your thinking
- The PRFAQ process and adapting to your needs
- Planning to consensus building to execution
This document provides 10 tips for new product owners. Tip 1 is to define a product vision using a framework that involves identifying customers, their problems, how the product solves the problem, alternative solutions, and how the product is different. Tip 2 is to communicate the vision repeatedly to stakeholders. Tip 3 is to find passion for the product. Tip 4 is to create a roadmap collaboratively with stakeholders. Tip 5 is to spend time maintaining a well-groomed product backlog.
Nowadays, all organization works on the principle of Agile methodology, there might be many people like me who don't even know the meaning of Agile and Scrum Master.
I have made the docs from the source available on the internet with all due respect have copied the URL LINK.
The motive behind posting this is you can get an Agile understanding in one document.
Thanks
This document provides guidance for entrepreneurs participating in an ongoing mentorship program run by CRDF Global. It outlines the goals of the program, expectations for mentees, deliverables to be completed, and a curriculum for mentorship meetings over a 6 month period. Mentees will create documents like a business model canvas and pitch deck, conduct customer interviews, and develop an online presence on platforms like Gust. The guide aims to help mentees maximize their learning from mentors and prepare thoroughly for mentorship meetings.
Roadmapping the Product Roadmap (ProductCamp Boston 2016)ProductCamp Boston
Ask 10 people what a product roadmap is and you will get 10 different answers! This little artifact is an often misunderstood component of product development, but an incredibly important one to get right. Creating a great one is part art and part science. In this session we will talk through the real purpose of a roadmap and how it can be used to get the most out of your project and team. We'll unpack the key steps in the process and shed more light on the tools and frameworks that can be used to ensure a successful roadmapping effort. If all goes well we'll even get a chance to practice a bit so we can see what it means to actually translate this stuff into real-life scenarios.
About C. Todd Lombardo
C. Todd is a leader who wears many hats, all at once: Author, designer, scientist, professor, and visualizer. After originally beginning his career in science, C. Todd shifted his focus to product and design, ultimately innovating, designing, and managing products for countless companies large and small. A teacher and speaker at heart, he frequently speaks at conferences and has directed five TEDx events in two countries. C. Todd serves as Adjunct Faculty at IE Business School in Madrid, and co-authored the book "Design Sprint," published by O'Reilly. Not only is he a chemistry Ph.D. dropout, but he also founded ProductCamp Boston. Those two facts may or may not be related.
The document discusses the importance of product strategy for businesses. It provides tips for developing an effective product strategy, including identifying target customers, understanding the problem to be solved, defining a product vision and goals, focusing on the core experience, and establishing metrics to measure success. An effective strategy considers both the current state and desired future state, involves cross-functional teams, and evolves with the business. The overall message is that taking time to thoughtfully plan a product strategy helps ensure the development of the right solutions to meet customer needs.
Product Roadmaps - Tips on how to create and manage roadmapsMarc Abraham
The document discusses best practices for creating and managing product roadmaps. It emphasizes starting with a clear product vision and goals focused on solving user problems rather than features. When creating a roadmap, it is important to consider dependencies, risks, and flexibility for changes. Managing stakeholders and updating the roadmap based on feedback and learning are also discussed as critical aspects of effective roadmapping.
Integration Of UX Practices And Agile MethodologyAdvance Agility
UX stands for User Experience which is a concept in design that is used by the design teams to create products that are relevant and user for the end customers. UX is an essential part of the process of product making as it focuses at customer satisfaction. This is also important as a positive user experience results in customer retention and also publicity for prospective clients for the brands. It is the responsibility of a UX designer to identify customer requirements through coordination. UX designers aim to make everyday products, technologies or services accessible, simple and user-friendly. The UX design process requires thoughtful planning, in-depth discussions and true feedback.
Module 7 selecting the right tools for the right job ppt slidesharemfopps
This document discusses various consumer education tools that can be used to build a consumer education strategy. It describes several types of tools including mass media, posters, flip books, customer activity books, and SMS/automated voice messaging. For each tool, it outlines what they are good for and other considerations when selecting and using the tools. The key factors discussed for selecting the right tools include the program objective, expected reach, depth of message, level of interactivity needed, learning preferences of consumers, existing contact points, who will deliver the training, and available budget. The document emphasizes using a variety of complementary tools to effectively communicate messages through different phases of a program.
Orienting Your Employees to Brand AdvocacySocioAdvocacy
In this white paper, you’ll learn the importance of a well-structured onboarding process and how you can build your very own onboarding process for employee advocacy.
Main Takeaways:
- Understanding how product functions in different organizations and leveraging that to take the next step
- Working within a product team
- Taking core product principals and making them your own
The document discusses how a company called Munklecorp used specialized survey software called Professional Quest to design, distribute, and analyze an employee satisfaction survey. It describes the steps they took to design the survey, including modifying an existing template, adding and removing questions, and customizing the branding. It then explains how the survey was built into a project using the software, and how the survey was distributed via a web questionnaire hosted on their intranet. The results would be analyzed through automated reports to identify areas for improving employee satisfaction and retention.
Neglecting Users in Enterprise Apps by Microsoft Sr PMProduct School
Main Takeaways:
-Understanding why do we neglect users in enterprise applications?
-How to include users in the design process to deliver a better experience?
-How to measure the success of enterprise applications?
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
Practical eLearning Makeovers for EveryoneBianca Woods
Welcome to Practical eLearning Makeovers for Everyone. In this presentation, we’ll take a look at a bunch of easy-to-use visual design tips and tricks. And we’ll do this by using them to spruce up some eLearning screens that are in dire need of a new look.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
PDF SubmissionDigital Marketing Institute in NoidaPoojaSaini954651
https://www.safalta.com/online-digital-marketing/advance-digital-marketing-training-in-noidaTop Digital Marketing Institute in Noida: Boost Your Career Fast
[3:29 am, 30/05/2024] +91 83818 43552: Safalta Digital Marketing Institute in Noida also provides advanced classes for individuals seeking to develop their expertise and skills in this field. These classes, led by industry experts with vast experience, focus on specific aspects of digital marketing such as advanced SEO strategies, sophisticated content creation techniques, and data-driven analytics.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Revolutionizing the Digital Landscape: Web Development Companies in Indiaamrsoftec1
Discover unparalleled creativity and technical prowess with India's leading web development companies. From custom solutions to e-commerce platforms, harness the expertise of skilled developers at competitive prices. Transform your digital presence, enhance the user experience, and propel your business to new heights with innovative solutions tailored to your needs, all from the heart of India's tech industry.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
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Make it Clear
How to create a quick start guide
How to create a
quick start guide
May 2020
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Make it Clear
How to create a quick start guide
This ‘how to’ guide details everything you will need
to consider when creating your own quick start guide;
from why and where it can help, to how you should
approach the creation process.
How to create a quick start guide
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How to create a quick start guide
What is a quick start guide?
A quick start guide (QSG) helps the user to get
started with a product or service that they’ve bought.
A succinct set of instructions, they are often
supplemented with icons and imagery to help guide
the user to a successful set up and first-time use.
4. Increase understanding of the new
product or service
By going through the process of
self-installing, the user now has a
rudimentary understanding of how
their product works, which can provide
some context for them to fall back
on and reassure them in the case
of a future problem.
The benefits of quick start guides
Improve clarity and understanding
A QSG gives the customer all the
information they need to set up and use
their new product or service properly.
It can help prevent confusion and
improve the experience with a new
product or service.
Reduce costs and resources
An excellent guide saves the business
time and money by reducing the need
for in-person expert assistance,
such as installation engineers.
It decreases the volume of customer
service calls and the amount of time
that the customer may have to spend
seeking help with their installation
and set up.
Empower the customer
By reducing the need for additional help,
the customer does not need to schedule
and wait for installation engineers or
outside assistance.
This can be inconvenient and
incurs both direct and indirect costs,
both for the customer and the business.
The customer can complete their setup
and combat many problems in their own
time, without the additional cost of help
from experts or customer service.
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How to create a quick start guide
5. A good guide can reflect well
on the company
Lastly, the quick start guide can reflect
the company brand identity and
purpose, showcasing how they treat
their customers and how they stand
out from their competitors.
It can influence what the customers
and end-users think of that company,
supporting their image and providing
instructions that are testament to
their commitment to, and care of,
their customers.
Contribute to the overall experience
By reducing the stress and cost that
the user may experience when booking
an installation engineer, the company
is creating a better user experience
for the user.
If the guide is well written, carefully
thought out and sufficiently descriptive,
the user can have a smooth, quick set
up immediately.This improved
experience can help to cultivate brand
loyalty, increase sales from existing
customers and encourage users to
become brand advocates.
Support future problem solving
The QSG also gives the business the
opportunity to present supplementary
information to support the user,
in advance of future issues.
The user may absorb more information
about their new product than they
immediately realise by reading the
quick start guide.
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How to create a quick start guide
6. Research the user
Do you really know your user?
Before you start to write your guide
from the assumed perspective of
your user,carrying out research
into the user and scenario will help
you to understand what they are
thinking or feeling at the time
of reading the QSG.
This can inform the language and
the content used.It will also help
to ensure that you cover every
aspect or piece of information that
a user may need during the process.
Research activities that are useful
for this stage are interviews and
focus groups.
Define the scenarios
Do you know what they will be
thinking or feeling?
In order to cover and explain
everything required to solve
the problem, the guide must
consider the user perspective
and the writer should imagine
what it is like for the user;
especially their likely environment,
level of understanding, situation,
emotions and thoughts around
the problem.
Consider the format of your
quick start guide;would a video
or walkthrough suit their needs
more effectively?
Show don’t tell
Have you considered imagery and
visual indicators?
Users may depend on illustrations
or imagery to understand the part of
the equipment they should be using
and how to complete the actions.
Including imagery in the steps
creates a QSG that is accessible to
more users;ensuring that readers
of all abilities can comprehend the
steps they need to take by observing
the imagery.
Adding visual indicators,such as
icons and colours,can tie sections
or steps together or make them
stand out,helping the user to
identify what type of content it
is or what type of action is required.
Identify the objective(s)
What problem does your quick start
guide help the user to solve?
Your guide may need to
cover multiple setup scenarios.
It is important to identify the
objectives for creating it and
the problems that it solves before
starting to write it.
This will help you to ensure that
the QSG continues to align with
its purpose throughout the
creation process.
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10 tips for creating a quick start guide
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How to create a quick start guide
7. Be clear and consistent
The design and the language
of the guide should be clean
and clear,adhering to the brand
tone of voice and optimised to
improve the readability of the guide.
In order to create a good
user experience and easily
understandable guide,ensure
that terminology,design elements,
imagery,iconography,colours,
heading structures or styles and
copy are consistent throughout.
Keep it simple, but descriptive
A QSG guide should be simple
and succinct but simultaneously
descriptive and add context where
it needs to.
The language should be positive,
but not patronising.Technical
language should be avoided
wherever possible and any
necessary terminology or acronyms
should be explained wherever your
user will encounter them.
What is required for each step
or situation can be ascertained
by user research.
Add headings and timings
Have you clearly separated the
steps of your guide?
Creating clear, succinct headings
that summarise the step in the
process allows users to quickly
ascertain whether that step
matches their progress.
Adding a time scale to each step,
or sequence of steps, can help
a user to accurately estimate
the time it will take them to
complete the setup process.
Assume a low level of
understanding
Quick start guides are written
to help guide non-technical
individuals to a setup solution.
It is best to not assume that a user
will understand something, even
if you consider it a basic function.
Address the user and explain every
aspect thoroughly, imagining that
they have no prior knowledge or
understanding about the product.
Additionally, assume your user
will not read the instructions in the
order you intend them to and may
not have picked up on the context
by reading a previous section.
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8. Keep the content up-to-date
Last but by no means least,
quick start guides are only useful
if they are accurate, up to date
representations of the product
or service.
Update your guide when there are
changes to the product or service.
Test with real users
Have you checked that your quick
start guide is helpful to the user?
Before you publish your guide
and celebrate completing a
valuable project, user testing
will confirm that the guide solves
the problem, fulfils your objectives
and helps the user without adding
to their frustration.
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How to create a quick start guide
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How to create a quick start guide
The Make it Clear quick start guide process
We follow a four stage process for all our work - Definition,
Solution,Implementation,and Optimisation.The activities
at each stage differ depending on the project,however
they always include some form of objective setting and
initial research,conceptual design solutions,testing and
the production of final designs that are either built by
development teams or printed to be shipped with products.
We’ve outlined the key activities we undertake as
part of the process to create a quick start guide.
This includes tips to ensure your QSGs are fit for purpose
and considerations around maintaining and updating
your new product documentation.
10. Audience definition
One of the most important activities
within the definition stage is to define
the target audience that will be using
the quick start guide.
We then outline the potential scenarios
the quick start guide needs to support.
In some cases, different variations
of the guide may be required.
Scenarios could include variations in
the combination of products and
services a customer has purchased,
new product upgrades or, as we’ve seen
with internet providers, a guide to help
customers as they move home.
• Define audience
• Outline set up scenarios
Objectives
As with every project, we first define
objectives, discuss the challenges,
what success looks like and what
the key metrics should be.
Ideally the success metrics should
be based on existing benchmarks such
as NPS score, customer service calls
or engineer call outs.
• Set objectives
• Benchmark success metrics
Definition
We take an evidence based approach
to everything we do.This means
understanding our client’s business,
their audiences and the context in which
they interact.
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11. Reporting and recommendations
Following the research, we produce
a report that details the findings of the
activity and outlines recommendations
and considerations to inform the
success of the project.
Generally, our research report for
a quick start guide will include
comments on the existing materials
and customer challenges.
This may cover suggestions on the
most suitable format(s) for the quick
start guide, the level of information
required and the order in which that
information should be delivered,
noting any areas of potential confusion
that should be highlighted.
• Research findings
• Quick start guide recommendations
Research
Once we have a good understanding
of the product and any existing
information, we conduct research.
The level of research differs from
project to project, but as a minimum
we would cover the following activities:
stakeholder interviews, competitor
review, customer observations and a
survey to collect quantitative feedback.
Each of these activities serves a specific
purpose that can help to uncover insight
into challenges and opportunities
for improving the customer experience
with the quick start guide.
• Stakeholder interviews
• Competitor review
• Observational research
• Customer survey
Existing content audit
Many of the quick start guide projects
we work on have some form of existing
guides or product set up information.
We spend time reviewing how the
current process works and looking
at ways to improve it.
This includes familiarising ourselves
with the product, setting up processes
and the key information required for
a customer to get started quickly.
• Review existing materials
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How to create a quick start guide
12. Wireframes
Here we build out the guide structure
into a basic visual map, outlining
the flow of content and considering
supporting elements that need
to be included.
The wireframes will ultimately form
the basis of the final guide layout
so it’s important to spend time working
on different options and, if possible,
testing with customers.
• Wireframe guide
Guide structure
Quick start guides help customers
install or set up a product or service,
removing the need for customer service
or engineer support.
Relevant information must be
communicated clearly and at the
right time.To set expectations, start
by outlining the equipment and steps
a customer must take to get set up.
This can be a bulleted list, but it must
include sufficient details. Usually quick
start guides are printed, however if
you’re creating guides in other formats,
such as video or in-app, consider how
the way you present content might need
to change.
• Basic guide structure
Solution
We work in close collaboration with our
clients to produce design solutions that
support customers and deliver results
for the business.
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How to create a quick start guide
13. Revisions
Based on the findings of the user
testing and feedback from our client
we work iteratively to finalise the
quick start guides.
Once approved by the client, we move
to the implementation stage.
• Finalised guide designs
Testing
We advise testing as much as possible
with real customers.
This may not always be possible,
so as a rule we aim for at least one
round of testing to assess the visual
guides.This includes a report and
recommendation on areas of both
strengths and weaknesses, along with
recommendations on improvements.
• Testing report and recommendations
Design concepts
Once we’re happy with the wireframes,
we then create visual concepts for how
the final design could look.
This includes use of photography, icon
styles, colours and any other relevant
supporting elements.
Generally we produce 2-3 concepts
and review with the client. In most
cases, our concepts are informed
by existing brand guidelines.
As quick start guides are a crucial
part of the customer journey, it’s key
that they make sense and fit cohesively
with any other communications
or brand assets.
• Visual design concepts
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How to create a quick start guide
14. Production
Whether print or digital,
we provide support throughout
the production process.
From quality checks to advising on the
type of paper or using sustainable inks –
choices made in production are treated
with the same level of consideration
and quality as the information in the
guides themselves.
Artworking
Once the designs are approved,they are
handed over to our artworking team for
final checks.
Depending on the format of the guide
the artwork process may vary – print
files are different to assets for a website.
In all cases,the artworking stage
includes setting up processes to ensure
quality and consistency throughout.
This is the last chance to check
everything is correct,especially with
printed guides where you can’t make
changes once they’ve been produced!
Implementation
We work closely with the appropriate
client teams to properly plan and execute
the implementation phase in a cost
effective and efficient way.
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How to create a quick start guide
15. Guide management
From inventory control to software
updates, the quick start guide process
doesn’t end when the first version
of the guide is finalised.
In our experience, quick start guides
need to be regularly monitored and
updated – often due to technical
improvements or even a new version
of the product being launched.
Results gathering
Following launch, we work with our
client to conduct research often in
the form of surveys and observations
which help track the success of our
design solutions.
The feedback is used to inform ongoing
improvements and helps us monitor
what works and what doesn’t for our
client’s customers.
Optimisation
Any solution is only as valuable as
the results it delivers for our client;
we work with client teams to establish
appropriate measurements to track the
impact of our outputs.This could include
tracking NPS scores or the number of
customer service calls.
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How to create a quick start guide
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How to create a quick start guide
Make it Clear helps global organisations achieve clarity with
data-driven design.
Our research-led approach to creative solutions,from marketing
campaigns and event support to user experience design and
brand strategy, helps our clients address fundamental
communication challenges, whilst improving engagement,
driving revenue and reducing costs.
If you’re interested in creating a quick start guide, get in touch
today by emailing:freya.wallace@makeitclear.co.uk
What can we do to help?
17. Thank you
2nd Floor, 101-102 Turnmill Street,
London EC1M 5QP
+44 (0)20 3058 1100
Info@makeitclear.co.uk www.makeitclear.co.uk member