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How to Bring Independent Council Directorates Together
- 2. Most government organisations create more directorates as they scale up. These directorates focus on specific areas, which means they each have their own cultures and goals. GREATMANAGERS.COM
- 3. Ideally, these will mesh with the organisation’s overarching vision and goals. GREATMANAGERS.COM
- 4. Unfortunately, that doesn’t always happen. When directorates don’t unify under a singular vision, engagement issues can occur. GREATMANAGERS.COM
- 5. That’s exactly what happened to one local council. GREATMANAGERS.COM
- 6. The Fractured Directorates – A Case Study GREATMANAGERS.COM
- 7. In 2014, an Australian local council decided to run an employee survey. They wanted to measure employee engagement within the council. GREATMANAGERS.COM
- 8. The survey produced shocking results. Disengagement was at an all-time high. GREATMANAGERS.COM
- 9. The council’s people had grown dissatisfied with how each directorate seemed to act independently of the others. There was no unifying vision. They’d also grown frustrated at a lack of training, which meant little opportunity for professional development. GREATMANAGERS.COM
- 10. The council came to Great Managers to fix the problems. GREATMANAGERS.COM
- 11. Great Managers used the 70:20:10 training approach to overcome the council’s aversion to training. GREATMANAGERS.COM
- 12. This meant less time spent in the classroom and more time spent on applying new skills. GREATMANAGERS.COM
- 13. Great Managers also implemented 360-degree feedback throughout the council. GREATMANAGERS.COM
- 14. With this, the council’s people received regular feedback from a variety of sources. As importantly, the council’s management also received constructive feedback directly from the council’s people. GREATMANAGERS.COM
- 15. These two measures helped the council to overcome the problems that came from siloed directorates. GREATMANAGERS.COM
- 17. A second survey conducted two years later found the following: • Workplace satisfaction improved by 25.1%. • 20.8% more people believed that the council was a good place to work. • Confidence in management rose by 28.4%. GREATMANAGERS.COM
- 18. What can you learn about bringing independent directorates together? Here are three important lessons. GREATMANAGERS.COM
- 19. Lesson #1 – Use 360- Degree Feedback GREATMANAGERS.COM
- 20. 360-Degree Feedback allows your people to receive feedback from several sources. Each source remains anonymous and may be a manager, peer, or key stakeholder. GREATMANAGERS.COM
- 21. The key is that the feedback is constructive. GREATMANAGERS.COM
- 22. This feedback goes into development plans that the recipient can then take action on. GREATMANAGERS.COM
- 23. Lesson #2 – Work With a Cultural Partner GREATMANAGERS.COM
- 24. Many organisations find that leadership training doesn’t work for them because they’re working with the wrong people. GREATMANAGERS.COM
- 25. They book the occasional seminar here and there. But these don’t lead to long-term skill & knowledge retention. GREATMANAGERS.COM
- 26. Find a training organisation that acts as a cultural partner, rather than a one- time training consultant. GREATMANAGERS.COM
- 28. An “us vs. them” mentality can arise when directorates act independently of one another. When mistakes get made, friction develops. GREATMANAGERS.COM
- 29. Create a more forgiving culture that focuses on finding solutions rather than pointing fingers. GREATMANAGERS.COM
- 30. Have you experienced issues due to fractured directorates within your organisation? Register for the next Great Managers webinar to learn more about how to solve them. GREATMANAGERS.COM