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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
Managed Service
Providers:
Masters of Collaboration

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
Large organizations rely on
complex, high-volume data
flows.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
The systems for these data
flows must be secure and
monitored.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
For easier management, many organizations
outsource IT functions to Managed Service
Providers (MSPs).

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
An MSP may
provide
system monitoring
software
IT Help Desk services
cloud storage management
services
scalable, affordable data
processing
round-the-clock data security
services,
and more.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
The MSP market matured in the
2010s.
MSPs must now use more
business and sales skills, in
addition to knowing the latest
technologies, to win and
maintain IT contracts.
A brief history of the evolution of the IT services sector in the US

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
The rise of cloud services has
also dramatically reshaped MSP
roles.
By 2025, Gartner estimates over
95% of new digital workloads
will be deployed on cloud-native
platforms, up from 30% in 2021.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
In response, MSPs developed
low-cost, highly skilled remote
teams of engineers and
technicians.
Off-site IT management

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
MSPs are also using
automation and artificial
intelligence to help them
manage incidents, do
cybersecurity scans, and
perform many other functions
more efficiently.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
MSPs have evolved from
commodity vendors selling IT
products or services to becoming
more strategic consultants for
specialized customer IT needs.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
To better compete in a mature
market, they’re building strong
relationships with company
executives and management
teams.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
Modern MSPs take the time
to learn about their
customers’ businesses in
depth, to be able to advise
on appropriate, forward-
looking IT solutions.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
Today’s MSPs are masters of
collaboration. They work with
computer engineers, industry
experts, IT vendors, and business
executives to organize and deliver
reliable, secure, and cost-effective
IT services.

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How MSPs Became Masters of Collaboration ©Pixentia. All rights reserved.
MSPs take care of IT so you can
focus on your critical business
projects, initiatives and
strategies.

15. Pixentia creates innovative technology solutions that enable
our clients to delight their customers, grow revenue, improve
the bottom line, and develop better workforces.
www.pixentia.com info@pixentia.com
+1 (855) 978-6816
Call us for a consultation
Stop spending time chasing data. Let MSP experts
do it for you—remotely, securely, and cost-
effectively.
Call us for a consultation.
How Managed Service Providers Became Masters of
Collaboration
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