1. Burlington House East Wing
369 Wellingborough Road
Northampton NN1 4EU
Phone 01604 239555
Fax 01604 239123
Email info@impactrecruitment.co.uk
www.ImpactRecruitment.co.uk

2. Impact Recruitment Services
“I personally view Impact as
more of a business partner
rather than solely a supplier
of temporary staff. I would
suggest that you fully involve
Impact in your long term goals
and strategies as they will
dedicate the time and resource
to fulfilling your needs.”
Alex Howe, Production Manager
HARTING Integrated Solution Ltd
If you think that all recruitment agencies are the same then I’m delighted
you have decided to read our brochure. Most businesses use a recruitment
agency to find the best candidate that matches their business need and
you can be sure of this as standard with Impact Recruitment Services.
But we also believe that providing a recruitment service is about working
in partnership, understanding a clients business and providing a tailored
solution that delivers convenience and return on investment:
• We deliver cost efficiencies
• We enhance clients business performance
• We ensure compliance with employment legislation
• We reduce client administration time
• We provide talented candidates who become an
asset to your business
• We guarantee a speedy response to filling roles.
Impact Recruitment Services provides a first class recruitment service
for the industrial and commercial sectors, consistently matching clients
with the right calibre of candidate, on a temporary or permanent basis.
Our highly qualified team of recruitment professionals, who together have
over 150 years of recruitment experience, are what makes us
a real recruitment force.
Formed in 2002, Impact Recruitment Services quickly established itself as
one of the regions leading and award winning independent recruitment
agencies and this high level of performance continues today. Don’t just take
our word for it; we have an unrivalled client retention rate, qualified by the
testimonials, which can be found throughout this brochure.
Our approach is bespoke to your needs, so please give us a call to discuss
the value and opportunities of working with Impact Recruitment Services.
Paul Hooper, Director
Impact Recruitment Services
Welcome to
01604 239555 | www.ImpactRecruitment.co.uk
1. 2.

3. Impact Extra is a free advisory service for clients, courtesy of Impact
Recruitment Services expertise and knowledge of the recruitment industry and
their business partner relationships. Impact Extra is an online service found
on our website, www.ImpactRecruitment.co.uk and offers a whole host of
essential help and advice for businesses beyond their recruitment needs:
• Specialist advice for your business: Instead of paying lawyers or
advisors for an initial consultation, just contact Impact Recruitment
Services with your query for FREE professional advice. Please check out
the Impact Extra Terms and Conditions for this service. We also recognise
that your business may need advice outside of employment, so we
confidently recommend our own business partners who have a proven
track record of excellent service to Impact Recruitment Services.
These services include marketing, design, IT and accountancy.
• Useful document downloads: A library of information clients will be
grateful to be able to lay their hands on, such as contract templates,
interview techniques and questions, employment policies and timesheets.
• Interview and meeting suite facility: Impact Recruitment Services
welcome clients at their offices who may want to meet in private or cannot
secure a meeting room in their own business building.
• Recruitment surveys: Clients can participate in recruitment relevant
surveys and access results for use in benchmarking performance and
comparability in their own business.
• Recruitment and Employment Law news updates: Whether it is industry
or local to Impact, you can be sure of getting the latest information.
• Impact events: Impact Recruitment Services are active in the industry
and the community, so whether it is an employment law seminar or charity
fundraiser Impact Extra clients can be sure to be included.
• Useful links: In the event you can’t find what you are looking for on our
website, we provide links to others that are commonly found useful in the
recruitment industry.
Impact Extra Terms and Conditions
In registering to access Impact Extra information and services, clients and candidates
are agreeing for Impact Recruitment Services to contact you to offer other services and
products that may be of interest.
Impact Recruitment Services are pleased to make Impact Extra available to non clients
and candidates, however use of the FREE consultancy service, survey results and some
downloads are restricted to a maximum of 3 times before formally becoming a client or
candidate of Impact Recruitment Services, otherwise a fee may be charged.
Impact Recruitment Services provide consultancy that is based on their experience and
knowledge of the employment industry. Impact Recruitment Services assure of best intentions
and endeavours at all times and in no event will be held liable for any loss or damage, direct,
indirect or consequential, whatsoever arising from advice given by Impact Recruitment Services.
Where Impact Recruitment Services deem it appropriate and right to do so, they will introduce
clients and candidates to a relevant specialist consultant, who will be a preferred supplier of
Impact Recruitment Services. In this instance, a charge may apply and this will be advised by
the appropriate specialist consultant prior to any works commencing.
Need a little
“We are about offering
more; we go the extra
mile, we provide more
added value. We call
it Impact Extra.”
Paul Hooper, Director
Impact Recruitment Services
Impact Extra?
01604 239555 | www.ImpactRecruitment.co.uk
3. 4.

4. 01604 239555 | www.ImpactRecruitment.co.uk
Impact Recruitment Services
It’s easy with
Let us do all the hard work so you don’t have to. Our service is
comprehensive yet flexible, ready to be moulded to suit your
business requirements.
• Dedicated Account Manager:
We make it our business to understand
your business so that we can provide
the best recruitment service you have
experienced. You would have one point of
contact for all of your recruitment needs.
• Partnership approach:
We get to know your business so we can
become a valued part of it. We regularly
invite clients to meet with an Impact
Director to ensure they are satisfied
with the Impact service and have the
opportunity to give feedback.
• Response time guarantee:
Whether it’s a temporary or a permanent
role we will commit to a speedy response
time so you can continue managing
your business.
• Reporting and tracking:
We can provide a suite of Key
Performance Indicator reports, tailored
to your business requirements.
• 100% ID verification:
No recruitment agency takes candidate
verification and employment law more
seriously. So seriously that Impact staff
have been trained by the Home Office in
checking the authenticity of various forms
of identification such as passports, ID
cards, Visas and National Insurance cards.
• 8-stage interview process:
Every candidate completes our stringent
interview process to make sure we can
offer the best calibre candidate to match
your needs. This includes all skills,
numeracy and literacy tests,
where necessary, as well as
appropriate references.
• On site staff attendance check:
We can take care of all first day
inductions and can continue to check
candidate attendance daily meaning
clients don’t have to.
Impact Service: Impact Value: Impact Ask:
• Impact Extra: Our service alone offers
incredible value for money, but when
offered in conjunction with Impact Extra
we become an invaluable partner to your
business. The client offers included in
Impact Extra, described in more detail
on the previous page, are designed to
enhance your business performance and
help you meet your objectives efficiently.
• Our fees: We recognise that not all
businesses are the same so we will
always make sure our fees are appropriate
to the client and their needs, without
compromising on the quality of service you
receive. By working in partnership with our
clients we are able to agree recruitment
terms that satisfy both parties.
• Money back guarantee:
We are confident you will be more than
satisfied with the candidates we provide
you, and if you’re not, then we will refund
or reduce your fees in line with our Terms
of Business – guaranteed.
Impact don’t ask for much in return for their
impressive recruitment service, just:
• Your commitment:
Impact invests a lot of time in creating
partnerships with their clients and prides
itself on its amazing client loyalty. When
given the opportunity to prove ourselves
and our service, Impact Recruitment
Services find that a 1-2 year contractual
commitment between both parties
cements the relationship and allows the
partnership to prosper.
• Heads up: Give Impact Recruitment
Services the first call, whatever your
recruitment need we will exceed
your expectations.
• Feedback: Open and honest, two-way
communication is key to everything we
do. Our testimonials are the best way
of making potential clients believe
they should work with Impact
Recruitment Services.
6.

5. Let us show you
what we are made of...
Here at Impact Recruitment Services we follow a few guiding principles
that ensure that every client and candidate experience is positive and
consistent with our company ethos.
We have values that shape the way we do things and form the bedrock of our
company culture:
• We work as a team – our colleagues, clients, candidates and suppliers
work together, in partnership, understanding each other, supporting one
another and enjoying what we do.
• We innovate – we actively seek new ways of doing things, improvements
that drive benefits and value for our colleagues, clients and candidates.
We want to stand up and be counted.
• We have integrity – we honestly deliver what we say we will, and more.
Clients and candidates can rely on us ALWAYS.
• We are ethical – doing things right is important to us. We have high
standards and are advocates of recruitment law and codes of professional
conduct. We care about our community and embrace practices that look
after our environment, recycling everything we can, using products from
renewable sources and working with suppliers that share our beliefs.
• We are accessible – professional through and through with a warmth and
personality that makes people want to work with us – you’ll like us!
01604 239555 | www.ImpactRecruitment.co.uk
“High service levels are
maintained by our Account
Manager conducting full Health
and Safety inductions for new
starters, monitoring pick and
pack efficiency rates, conducting
staff performance reviews and
completing daily head-count
figures and weekly time-sheets.”
Mathew Small, Belkin Ltd
7. 8.

6. 01604 239555 | www.ImpactRecruitment.co.uk
Our promise to you:
“Impact Recruitment Services has the expertise
to take the lead in creating innovative and market
leading recruitment approaches that deliver
exceptional service, consistently high levels
of satisfaction and strong client loyalty.”
Our commitment to providing an exceptional recruitment service can be seen in
the many local and national recruitment industry awards we have achieved and
our membership to the key recruitment industry associations:
• Recruitment and Employment Confederation
• Gangmasters Licence
• Association of Labour Provider
Of course the best source of recommendation is through word of mouth,
and we’re confident any of our clients referred to in this brochure would
be happy to recommend us to you.
“Impact Recruitment has
constantly demonstrated
the ability to supply the
‘right’ calibre of people to
meet our requirements, and
their customer service is
second to none.”
Stephen Roe, Manufacturing Manager
Amphenol JAYBEAM
9. 10.