Ken Chad discusses how public libraries can compete with commercial online services in the digital age. He notes that technology has enabled services like Google and Amazon to provide free or low-cost library-like services directly to users without physical branches or librarians. However, libraries have unique assets like trusted staff expertise, community spaces, and user data that can be leveraged to tailor innovative new services. Chad argues libraries should position themselves at the heart of cultural and technology debates to promote cooperative knowledge-sharing models over proprietary approaches.
Who Needs Libraries? - Panel - Tech Forum 2014BookNet Canada
"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk
Each year, the Nebraska Library Commission awards Continuing Education and Training Grants to Nebraska libraries to provide funding for staff to attend conferences and training sessions. In 2011, the NLC awarded grants to several librarians to attend the Public Library Association Conference in Philadelphia. Attend this session to learn more about the grants and to hear these librarians talk about their experiences at PLA.
Presentation given at Internet Librarian International Conference, Olympia London, October 21st 2015 on Copenhagen Libraries' controversial new strategy and its implications
Our scheme for the international entry of the Tainan Public Library competition. A 35.000 sqm building box lifted on one side to allow easy access from any direction. The courtyard inside is designed as a waving cloud trapped in a rigid outline frame to connect the 4 sides of the building, The massing of it creates a dramatic curving glass connector where the reading areas of each floor will expand, breathing in and out from the main building.
Who Needs Libraries? - Panel - Tech Forum 2014BookNet Canada
"Who Needs Libraries" panel at BookNet Canada's Tech Forum - March 6, 2014. Mohammed Hosseini-Ara (moderator), Catherine Biss, Andrew Martin, Katherine Palmer, Kim Silk
Each year, the Nebraska Library Commission awards Continuing Education and Training Grants to Nebraska libraries to provide funding for staff to attend conferences and training sessions. In 2011, the NLC awarded grants to several librarians to attend the Public Library Association Conference in Philadelphia. Attend this session to learn more about the grants and to hear these librarians talk about their experiences at PLA.
Presentation given at Internet Librarian International Conference, Olympia London, October 21st 2015 on Copenhagen Libraries' controversial new strategy and its implications
Our scheme for the international entry of the Tainan Public Library competition. A 35.000 sqm building box lifted on one side to allow easy access from any direction. The courtyard inside is designed as a waving cloud trapped in a rigid outline frame to connect the 4 sides of the building, The massing of it creates a dramatic curving glass connector where the reading areas of each floor will expand, breathing in and out from the main building.
This presentation describes the Networked Information Economy background to Open Source before looking at the UK Higher Education market for library Management Systems and how Open source is affecting that market
What value do your products or services deliver? The ability
to understand and clearly articulate Value Propositions (VPs)
is important to libraries, publishers and intermediaries. Don’t
mistake VPs for some catchy strap line or slogan. Value is
not just about the monetary value either. Think instead of a
compelling answer to: “Why should I use your services or
buy your product?”. Using examples from his work with a
variety of organisations, Ken will show how you can create
meaningful VPs.
Competition for Library Services
Larry Nash White, East Carolina University
In today’s information service economy, information users and customers have choices like never before as to where they obtain their information. Information seekers can literally obtain information from any where in the global market place, so the library’s service environment is experiencing increased competition for customers like they never have before. To complicate the situation further, the service environment of libraries is becoming more competitive at a time when resources to operate libraries are becoming more difficult to obtain.
In order to strategically respond to these challenges, today’s libraries need to show evidence of understanding the global market place. In order to do that, they need to compete for customers, resources and community connections in innovative and strategic relationships with stakeholders. The library workplace has to have cultures and processes that support continuous innovation and entrepreneurial development or services and their delivery processes. Library leaders need to demonstrate visionary leadership that incorporates both “high touch” and “high tech” in allowing the library customer to shape and control their library experience to best meet their information needs.
The presentation will review the competitors and how they are competing in the information service economy and how libraries are responding to this challenge. Examples of competitors, competitive practices, and research of library response to increasing competition will be presented. Environmental scanning, survey data, and real life examples will be used to present a picture of the current competition of the library service environment and whether libraries are demonstrating evidence of understanding the global market place.
Dr. White is an Assistant Professor and Co-Interim Chair of the Department of Library Science at East Carolina University.
A group project at AC4D where we went through all five stages of the ideation process: Inspiration > Concepting > Evaluation > Refinement > Propagation. Our prompt was about creating a good concept for the future of libraries.
A talk delivered by Brian Gambles at the Anybook Oxford Libraries Conference 2015 - Adapting for the Future: Developing Our Professions and Services, 21st July 2015.
Terence K. Huwe
Institute for Research on Labor and Employment Library
University of California, Berkeley
Long Island Library Resources Council
October 30, 2009
The public library and the 21st century ‘People’s University’
Back in 1938 Alvin Johnson argued that we should: “develop the public library into a permanent centre of adult education, informally a people's university” . In the 21st century new winds of change are blowing through learning. Social economic and technology factors combine to create new challenges and opportunities. Public libraries have a huge opportunity to revitalise their long standing commitment to learning and reinvigorate themselves at the heart of the process. Access to Research, CORE and others initiatives now provide public libraries with free access to millions of journal articles. The question is how, in the 21st century, public libraries will galvanise these resources and develop communities of learners.
This presentation describes the Networked Information Economy background to Open Source before looking at the UK Higher Education market for library Management Systems and how Open source is affecting that market
What value do your products or services deliver? The ability
to understand and clearly articulate Value Propositions (VPs)
is important to libraries, publishers and intermediaries. Don’t
mistake VPs for some catchy strap line or slogan. Value is
not just about the monetary value either. Think instead of a
compelling answer to: “Why should I use your services or
buy your product?”. Using examples from his work with a
variety of organisations, Ken will show how you can create
meaningful VPs.
Competition for Library Services
Larry Nash White, East Carolina University
In today’s information service economy, information users and customers have choices like never before as to where they obtain their information. Information seekers can literally obtain information from any where in the global market place, so the library’s service environment is experiencing increased competition for customers like they never have before. To complicate the situation further, the service environment of libraries is becoming more competitive at a time when resources to operate libraries are becoming more difficult to obtain.
In order to strategically respond to these challenges, today’s libraries need to show evidence of understanding the global market place. In order to do that, they need to compete for customers, resources and community connections in innovative and strategic relationships with stakeholders. The library workplace has to have cultures and processes that support continuous innovation and entrepreneurial development or services and their delivery processes. Library leaders need to demonstrate visionary leadership that incorporates both “high touch” and “high tech” in allowing the library customer to shape and control their library experience to best meet their information needs.
The presentation will review the competitors and how they are competing in the information service economy and how libraries are responding to this challenge. Examples of competitors, competitive practices, and research of library response to increasing competition will be presented. Environmental scanning, survey data, and real life examples will be used to present a picture of the current competition of the library service environment and whether libraries are demonstrating evidence of understanding the global market place.
Dr. White is an Assistant Professor and Co-Interim Chair of the Department of Library Science at East Carolina University.
A group project at AC4D where we went through all five stages of the ideation process: Inspiration > Concepting > Evaluation > Refinement > Propagation. Our prompt was about creating a good concept for the future of libraries.
A talk delivered by Brian Gambles at the Anybook Oxford Libraries Conference 2015 - Adapting for the Future: Developing Our Professions and Services, 21st July 2015.
Terence K. Huwe
Institute for Research on Labor and Employment Library
University of California, Berkeley
Long Island Library Resources Council
October 30, 2009
The public library and the 21st century ‘People’s University’
Back in 1938 Alvin Johnson argued that we should: “develop the public library into a permanent centre of adult education, informally a people's university” . In the 21st century new winds of change are blowing through learning. Social economic and technology factors combine to create new challenges and opportunities. Public libraries have a huge opportunity to revitalise their long standing commitment to learning and reinvigorate themselves at the heart of the process. Access to Research, CORE and others initiatives now provide public libraries with free access to millions of journal articles. The question is how, in the 21st century, public libraries will galvanise these resources and develop communities of learners.
A program called "Top Library Building Trends" that was conducted at ALA Annual 2010 (June 28, 2010) by LLAMA BES.
A panel of architects, librarians and consultants will provide an overview of new and exciting ideas in planning public and academic library facilities. Topics will include the rethinking of spaces for services, new building design, and other “must have” items to keep your library up-to-date. Each panelist will provide a brief presentation with slides. The entire panel will then field questions from the audience.
Speakers: Kimberly Bolan Cullin, Providence Associates LLC, Indianapolis, IN; Joan Frye Williams, Sacramento, CA, Library Consultant and Futurist; Barbara Norland, District of Columbia Public Library, Senior Librarian, Building Projects; Jeffrey Scherer, Meyer, Scherer & Rockcastle, Ltd. Architects, Architect; Richard Sweeney, New Jersey Institute of Technology, University Librarian.
This presentation was provided by Dylan Burns of The University of Washington during the NISO event "The Impact of the Interface: Traditional and Non Traditional Content," held on November 20, 2019.
What does digital mean for backlist? New opportunities in different contexts. Here's a revised-for-slideshare version of a presentation I was invited to give at Klopotek's Publisher Information Day at the RSA, London, June 2013.
A focus on the themes especially relevant to libraries - Data; Curation, Ethics.Collections, Research Teaching and Learning/ Student Success & Student Wellbeing
Presented at Internet Librarian International on 15th October 2019
In 2017 the Economist magazine, in a much quoted article said, ‘the world’s most valuable resource is no longer oil, but data. Smartphones and the internet have made data abundant, ubiquitous and far more valuable”. While data may be abundant, in the world of libraries, publishers and intermediaries it is typically siloed and the value and potential to improve services has barely begun to be realised. On their own, data from libraries, publishers or conventional intermediaries will not be enough to deliver the kinds of predictive analytics and Artificial Intelligence (AI) solutions that emerging. Commercial companies and sector bodies like Jisc have begun to develop platforms that make use of data from a variety of sources. This will be an intensely competitive environment and it is not yet clear who the winners will be for, as Indian Prime Minister Narendra Modi said at the world economic
Ken spoke at the University College London (UCL) and Ciber research event ‘Digital textbooks: where are we?’ in May 2018. He outlined some of the drivers and themes that are influencing the future of e-textbooks and digital learning resources. He focused on the student as consumer, the user experience, digital platforms and the importance of data and analytics.
Ken Chad presented the keynote at the EDS (Ebsco Discovery Services) conference at Regents University, London in July 2016. He reviewed future trends for Google and enterprise search including factors such as voice (‘conversational’) search, the ‘ultimate assistant’, entities (‘things not strings’), visual search and the role of big data, context and intention. He then looked and some trends in library discovery services. There will continue to be a multiplicity of approaches open to users and Ken recommended that libraries do more to focus on the needs of users– the ‘jobs’ they were trying to do– in order to acquire and/or innovate new approaches to library discovery services.
Emerging technologies and the future of libraries (and library systems). Keyn...Ken Chad Consulting Ltd
Global technology trends and new directions in Higher Education will clearly affect the future of academic libraries and the nature of library technology. A common thread is the increasing focus on the user/consumer in an increasingly digital economy. For example a leading information technology research and advisory company, Gartner states ('Top 10 strategic predictions for 2015') that: "Renovating the customer experience is a digital priority." What should libraries and library tech companies do? Ken argues that the first step is looking again at user needs and suggests an innovative and practical methodology to help
Entrepreneurial library article_emerging_trends_conference_ken_chad_december2014Ken Chad Consulting Ltd
Writing in Library Journal in August 2010, Eric Hellman noted: “Libraries are so valuable that they attract voracious new competition with every technological advance.” The failure of libraries and library vendors to successfully create systems that meet the full range of legitimate user needs is a major concern. Ken Chad reviews the competitive and strategic imperatives that should lead libraries to a more user focussed approach. Fortunately there are some pragmatic and useful tools that libraries, working with vendors and/or developers, can use to help them develop or acquire better products services. Ken Chad briefly outlines the 'Jobs-To-Be-Done' (JTBD) method which is widely used in business and he has adapted for use in libraries
Re-awakening the 'Peoples University' - the learning agenda opportunity to reinvigorate public libraries. Community, informal (outside formal academic institutions) and online learning is a growing, disruptive opportunity. Learning happens best where there is a ‘community’ of support and good learning spaces. Public libraries have an opportunity to thrive if they develop the right capabilities to deliver a compelling learning offer. Presented at the CILIP "Re-imaging Learning" Executive Briefing on 13th November 2014
Are you a visionary ‘early adopter’ or a laggard in terms of ‘next generation’ Library Services Platforms? Ken is presenting at the 2014 UKSG conference on 14th and 15th April. There has been much interest and some hype about a new generation of ‘Library Services Platforms’ that are replacing library management systems (LMS) (or, in US parlance, ILS). Ken looks at library systems in terms of the technology adoption life cycle described and analysed by Geoffrey Moore in his book ‘Crossing the chasm’.
Research process and research data management. Many universities are looking at how they can better serve the needs of researchers. Ken Chad Consulting worked with the University of Westminster to look the needs and attitudes of researchers and admin staff in terms of research data management (RDM). The result led the University to look first at the whole lifecycle and workflows of research administration. This in turn led to the innovative, rapid development of a system to support researchers and admin staff. Presented by Suzanne Enright (University of Westminster) and Ken Chad at the annual UKSG conference in April 2014
What are ebooks for? As libraries struggle with issues around ebook platforms, digital rights management (DRM), business models, and ebook formats it is worth stepping back and revisiting the fundamental issue of what ebooks are for. Keynote Presentation at the “Ebooks 2014: Are we nearly there yet?” Conference. University of the West of England 7 April 2014 #ebooksuwe2014
In increasingly complex information landscapes, is it time to stop thinking in terms of the library management system (LMS) or integrated library system (ILS), or even a ‘library services platform’ – and instead start talking about an ‘ecosystem’.
Library infrastructure: value for money? Ken gave a short presentation at the Jisc Library System Programme Workshop on 15th July 2013. It looked at the value and business case for making changes to library technology infrastructure. The workshop was a chance for the projects that made up the programme to talk about the work they had done and the tools and resources they have created, and a chance for the community to discuss some of the issues and challenges that the sector currently faces. The workshop had three main strands that explored:
Collaborative Systems and Services;
Transforming workflows and practices
Tools and Techniques for Systems Change
Library systems are no longer ‘stand alone’. Global technology influences are driving the market more than ever. There is a risk that the solutions libraries provide remain detached from truly meeting the real needs of many users - staff , academics, researchers and students.
Instead of library systems.or even 'next generation' library services platforms we need to think in terms of the wider library technology ‘ecosystem’. That changes how make our decisions about the products we buy and the services libraries deliver
‘Trends in, and reflections on, library discovery services’. Ken was the keynote speaker at the JIBS event: ‘New dawn: the changing resource discovery landscape’ in February 2013.
The library & teaching & learning: reading list systems. Reading lists appear to be the new 'must have' for UK academic libraries and a raft of new systems has entered the market. Ken's presentation at a seminar at the University of Staffordshire in December 2012 looked at some of the underlying trends in Higher Education and the current reading list offerings
The application of strategy methodologies to libraries. What is strategy? It's not Mission or vision. The key elements. Also a brief discussion of business models
This presentation is based on work I have been doing with libraries and some businesses in the library & information sector.I look at framework to explore business models that I believe is helpful for all kinds of organizations and businesses
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
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In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
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Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
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Building Your Employer Brand with Social MediaLuanWise
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How Can Public Libraries Compete Leicestershire June 2008
1. how can public libraries compete? Digital Futures Leicestershire Libraries Staff Conference June 2008 Ken Chad Director Ken Chad Consulting Ltd [email_address] Te: +44 (0)7788 727 845 www.kenchadconsulting.com kenchad consulting
3. let’s try to see the wood before we look at the trees kenchad consulting
4. Something big is going on.. and (as in so many times in the past) technology is a major driving force for change….. kenchad consulting
5. ‘ For more than 150 years, modern complex democracies have depended in large measure on an industrial information economy…….In the past decade and a half we have begun to see a radical change in the organisation of information production. Enabled by technological change , we are beginning to see a series of economic, social and cultural adaptations that make possible a radical transformation of how we make the information environment….’ Yochai Benkler a Professor of Law at Yale Law School kenchad consulting
6. ‘ ..organize the world's information and make it universally accessible and useful..’ Google’s mission statement the library function is big business kenchad consulting
7.
8. removing barriers ‘ .. technology is unleashing a capacity for speaking that before was suppressed by economic constraint . Now people can speak in lots of ways they never before could have, because the economic opportunity was denied to them’ Mother Jones Magazine (website) Interview with Lawrence Lessig: Stanford Law School Professor, Creative Commons Chair June 29, 2007 http://www.motherjones.com/interview/2007/07/lawrence_lessig.html kenchad consulting
9.
10. as well as new services there are new business models kenchad consulting
11. ‘ Open access is a practical, efficient and sustainable model to unlock the potential of the web for disseminating the results of publicly funded research’ kenchad consulting
12. ‘ Convinced that changes in the industry and the spread of digital piracy have made it ever more difficult to make money from selling records, the Crimea plan to turn the economics on their head by giving away downloads of their self-financed second album, Secret of the Witching Hour’. Owen Gibson, media correspondent Monday April 30, 2007 kenchad consulting Davey MacManus of the Crimea. Photograph: Gareth Davies/Getty
14. technology has enabled web based global providers to deliver free or low cost ‘library’ services direct to users without the need for library buildings or (in the main) librarians kenchad consulting
25. In 2005 Library staff at the University of Wales in Bangor were threatened with job cuts, the university consultation paper making the case for the cuts stated: ‘Librarians do not deliver “value for money” when compared to the internet.’
27. ‘ in the past month I’ve bought 15-20 books. They’ve cost what would you say? £150? £180? Actually, it’s somewhere in in the region of £12’ kenchad consulting
28. ‘ Until recent years most charity shops were "low-key" shops, let often at a peppercorn rent in order to keep the premises occupied : this is no longer true. Many charity shops are now professionally refitted and wish to be sited on the main street in town centres : charity shops are seen as a "risk-free" tenant by landlords, much the same as estate agents or building societies, and are now often paying premium rents’. "Oxfam specialist bookshops will be a shock to people expecting the clichéd image of dark, dusty second-hand bookshops selling scruffy paperbacks," said [Murray] Winters. "The shops are bright, light and well-designed, and offer a vast array of books, including many specialist, rare, antique and unusual titles. Many books on offer are no longer available from mainstream book retailers. Customers appreciate that diversity of choice." http://www.inprint.co.uk/thebookguide/shops/oxfam.shtml competition on the high street kenchad consulting
30. ‘ I, along with almost everybody I know, stopped buying in bookshops years ago. Why bother? Online, Amazon and AbeBooks have everything I need; in fact, they have everything anybody could ever need, and AbeBooks, especially, is absurdly cheap’. kenchad consulting
45. The OCLC WorldCat ‘platform’ links through to the local OPAC Other ways of linking (e.g. through Talis) are available but OCLC remains the Google default
48. The book is not in the library catalogue and no alternatives are offered. There is a ‘place request’ option but this presents a another set of ‘barrier’ Why is it made so hard?
49. What does this mean? Where do I go from here? Here’s an example from another library catalogue
59. 25 items found on Amazon, lowest price 3.94 + 2.75 p&p Kamen, Henry ‘Spain’s Road to Empire’ 1 item found on Leicestershire Library Catalogue, 2 copies/1 available at OADBY SO So from Loughborough that’s a 30 mile round trip at £0.53.6 per mile….and what does that ‘SO’ mean anyway? fulfilment alternatives
60. engaging people with books..a key public library mission.. what does the competition look like?
61.
62.
63.
64.
65.
66.
67. how is the library domain responding? kenchad consulting
68. a national aggregation: search across the whole of Wales – ‘Cat Cymru’ why not the whole of the UK?
69.
70. borrowing suggestions Huddersfield Uni had details of over 2,000,000 checkouts spanning 10 years stored in the library management system and gathering virtual dust
88. ‘ It is the feasibility of producing information, knowledge and culture through social, rather than market and proprietary relations - through cooperative peer production- that creates the opportunities for greater autonomous action, a more critical culture, a more discursively engaged and better informed republic, and perhaps a more equitable global community’ Yochai Benkler a Professor of Law at Yale Law School kenchad consulting
91. how can public libraries compete? Digital Futures Leicestershire Libraries Staff Conference June 2008 Ken Chad Director Ken Chad Consulting Ltd [email_address] Te: +44 (0)7788 727 845 www.kenchadconsulting.com kenchad consulting