The document provides information about housekeeping in the hotel industry. It discusses what housekeeping is, the role of the housekeeping department, different types of cleaning including daily, periodic, and renovation cleaning. It also outlines common cleaning equipment and agents used, such as vacuums, scrubbing machines, detergents, degreasers and acids. The housekeeping department is responsible for cleanliness, maintenance and upkeep of hotel rooms and facilities. Their role includes linen distribution, staff uniforms, decorations, training and coordination with other departments.

1. HOUSEKEEPING
DEPARTMENT

2. AGENDA
• WHAT IS HOUSEKEEPING ?
• ROLE OF HOUSEKEEPING DEPARTMENT
• CLEANING – DAILY, PERIODIC AND RENOVATION
• CLEANING EQUIPMENTS AND AGENTS

3. WHAT IS HOUSEKEEPING ?
Housekeeping is an operational department in a
hotel, which is responsible for cleanliness,
maintenance, aesthetic upkeep of rooms, public
area, back area and surroundings.
It is defined as work or activity of cleaning and
preparing rooms for customers.

4. ROLE OF HOUSEKEEPING DEPARTMENT
HOUSEKEEPING PLAYS A VERY IMPORTANT ROLE IN HOSPITALITY INDUSTRY SUCH AS:-
• TO ACHIEVE THE MAXIMUM POSSIBLE EFFICIENCY IN ENSURING THE CARE AND
COMFORT OF GUESTS AND IN THE SMOOTH RUNNING OF THE DEPARTMENT.
• TO PROVIDE LINEN IN ROOMS, RESTAURANTS, BANQUET HALL, CONFERENCE VENUES,
HEALTH CLUBS, AND SO ON, AS WELL AS MAINTAIN AN INVENTORY FOR THE SAME.
• TO PROVIDE UNIFORMS FOR ALL THE STAFF AND MAINTAIN ADEQUATE INVENTORIES
FOR THE SAME.

5. • TO PROVIDE AND MAINTAIN THE FLORAL DECORATIONS AND MAINTAIN
THE LANDSCAPED AREAS OF THE HOTEL.
• TO ENSURE TRAINING, CONTROL AND SUPERVISION OF ALL STAFF
ATTACHED TO THE DEPARTMENT.
• TO ESTABLISH A GOOD WORKING RELATIONSHIP WITH OTHER
DEPARTMENT.

6. CLEANING – DAILY, PERIODIC AND
RENOVATION
CLEANING IS THE PROCESS OF REMOVING DUST , DIRT AND GRIME BY USING METHODS SUCH AS
DUSTING,SHAKING, SWEEPING, MOPPING AND WASHING OR POI-ISHING.
DAILY CLEANING …
• THESE ARE ROUTING OPERATIONS CARRIED OUT ON A DAY-TO-DAY BASIS BY
THE STAFF OF THE HOUSEKEEPING DEPARTMENT. THESE INCLUDE THE
REGULAR SERVICING OF GUESTROOMS, CLEANING OF BATHROOMS AND
TOILETS, SUCTION CLEANING OF FLOORS AND THE FLOOR COVERINGS, AND
SO ON.

7. PERIODIC CLEANING….
1.WEEKLY CLEANING
THESE, AS THE TERM IMPLIES, ARE ROUTINE TASKS CARRIED OUT ON A WEEKLY
BASIS. WEEKLY CLEANING SCHEDULES ARE MADE AND THESE NORMALLY INCLUDE
SOME CLEANING TASKS THAT ARE TIME CONSUMING OR TASKS THAT CANNOT BE
DONE ON A DAILY BASIS. EXAMPLE :
• MONDAY- POLISHING BRASSWARE
• TUESDAY- HIGH DUSTING
• WEDNESDAY- SCRUBBING OF BATHROOM TILES
• THURSDAY- VACUUMING UNDER HEAVY FURNITURE
• FRIDAY- SCRUBBING OF BALCONIES/TERRACE
• SATURDAY- CHANGING PAPER UNDERLINER IN DRAWERS
• SUNDAY- CLEANING THE WINDOW LEDGES

8. 2.FORTNIGHTLY CLEANING
A FIFTEEN-DAY CLEANING SCHEDULE.
3.DEEP CLEANING
IT REFERS TO THE INTENSIVE CLEANING SCHEDULE IN WHICH PERIODIC
CLEANING TASKS ARE SCHEDULED FOR MONTHLY, QUARTERLY, HALF-YEARLY,
OR ANNUAL FREQUENCY. THIS IS DONE FOR AREAS AND SURFACES WHICH
CANNOT BE CLEANED ON A DAILY BASIS. THIS KIND OF CLEANING IS CONDUCTED
IN CLOSE COORDINATION WITH THE MAINTENANCE DEPARTMENT. EXAMPLE,
CARPET SHAMPOOING, ROTATING AND CLEANING MATTRESSES, CEILINGS,
LIGHT FITTINGS, FANS, SIGNAGE BOARDS, LAUNDERING OF SOFT FURNISHINGS.

9. 4.SPRING CLEANING
THIS IS A TERM USED FOR ANNUAL CLEANING OF GUESTROOMS AND PUBLIC
AREAS IN OFF-SEASON PERIODS AND LOW OCCUPANCY PERIODS. THIS
INVOLVES A COMPLETE OVERHAUL OF THE ROOMS BY UNDERTAKING FEW
STEPS AS: REMOVAL OF CARPETS FROM THE ROOM FOR SHAMPOOING,
POLISHING WOODEN FURNITURE, SHAMPOOING UPHOLSTERY (SOFAS),
PAINTING ON WALLS, REDECORATION, CLEANING AIR CONDITIONING VENTS AND
AIRING THE ROOM.

10. RENOVATION IN HOTEL …
HOTEL RENOVATION IS A PROCESS OF UPDATING HOTEL PROPERTY TO MEET THE CHANGING
NEED OF MARKET AND IMPROVING OUTDATED, BROKEN OR DAMAGED PREMISES.
• A RENOVATION IS A CONVERSION OF AN OLD STRUCTURE INTO A NEW ONE WITHIN THE
FRAMEWORK.

11. CLEANING EQUIPMENTS AND AGENTS
• HOUSEKEEPING CLEANING EQUIPMENT MAKES A DIFFERENCE IN TERMS OF YOUR OVERALL
CLEANING EFFECTIVENESS AND EFFICIENCY. TO WELCOME GUESTS TO A NEAT AND CLEAN
HOTEL ROOM DEPENDS ON THE SELECTION OF YOUR CLEANING EQUIPMENT.
OVERALL, CLEANING EQUIPMENT CAN BE CATEGORISED INTO TWO TYPES:
• A. MANUAL EQUIPMENT
• B. MECHANICAL EQUIPMENT

12. A. MANUAL EQUIPMENT:
• MANUAL CLEANING EQUIPMENT IS DEPENDENT ON THE OPERATION AND ENERGIES OF THE
EMPLOYEES. MAXIMUM EFFORTS AND TECHNIQUES ARE APPLIED BY THE CLEANING STAFF WITH
THE ASSISTANCE OF SOME EQUIPMENT.
1. MICROFIBER CLOTH:
MICROFIBER CLOTH IS AN IDEAL TOOL TO WIPE DOWN SURFACES IN ROOMS, BATHROOMS AND
COMMON AREAS. THEY CAN BE WASHED UP TO 500 TIMES AND ARE A VERY DURABLE PRODUCT.
IT IS SOFT AND SHOULDN’T SCRATCH SURFACES.

13. 2. ABRASIVES:
ABRASIVES ARE MADE OF GRIT PAPERS WHICH CAN BE USED TO CLEAN WOODEN OR METAL
SURFACES.
3. DIFFERENT TYPES OF BRUSHES :
HARD FLOOR BRUSH, SOFT FLOOR BRUSH, SCRUBBING BRUSH, TOILET BRUSH, FLUE BRASH,
FEATHER BRUSH, BROOM, HAND BRUSH, ETC. ARE THE DIFFERENT KIND OF BRUSHES USED TO
ERADICATE SUPERFICIAL OR INGRAINED GRIMES DEPENDING ON THE NATURE.

14. 4. BROOMS :
CAN BE USED TO CLEAN HARD SURFACES FOR A QUICK DUST UP OF DIRT OR HAIRS.

15. B. MECHANICAL EQUIPMENT:
• EITHER ELECTRIC OR BATTERY POWER IS NEEDED TO OPERATE THIS TYPE OF EQUIPMENT. THESE
MECHANICAL MACHINES WILL EASE LABOUR AND SPEED UP CLEANING TIME AND EFFICIENTLY.
1. VACUUM CLEANER:
A VACUUM CLEANER IS A COMMONLY USED CLEANING MACHINE. IT IS SUITABLE FOR ANY KIND OF
FLOOR OR UPHOLSTERY SURFACE AND EASY TO OPERATE.

16. 2. POLISHING MACHINE:
A POLISHING MACHINE WORKS TO GET BACK THE LOST SHINE OF
YOUR FLOOR.
3. FLOORSCRUBBER :
THIS IS A VERY VERSATILE CLEANING MACHINE TO HAVE ON HAND.
AT DUPLEX, WE SELL FLOORSCRUBBERS THAT CAN CLEAN ALL
TYPES OF FLOORS IN A SINGLE PASS. IT CAN WASH, SCRUB AND
DRY TILES, CARPETS, HARD FLOORS, SAFETY MATS, INDUSTRIAL
FLOORS AND MORE.

17. 4. STEAM VAPOUR MACHINE :
A STEAM VAPOUR MACHINE IS A GREAT TO HAVE IN YOUR LIST FOR STEAM CLEANING EQUIPMENT
FOR HOUSEKEEPING. IT WILL PROVIDE YOU WITH A COMPLETE DEEP CLEAN, WHICH INCLUDES
BOTH A VISUAL AND A SANITISED CLEAN.

18. CLEANING AGENTS USED IN HOUSEKEEPING …
THE FOUR TYPES OF CLEANING AGENTS USED IN HOUSEKEEPING ARE:
• DETERGENTS
• DEGREASERS
• ABRASIVES
• ACIDS

19. 1. DETERGENTS
DETERGENTS ARE SUBSTANCES THAT CONTAIN SOAPS AND/OR SURFACTANTS
(ANY ORGANIC SUBSTANCE/MIXTURE). USE THEM FOR WASHING OR CLEANING
JOBS FOR THE HOUSEHOLD, INSTITUTIONAL OR INDUSTRIAL PURPOSES,
INCLUDING:
• DISHWASHING
• HANDWASHING
• LAUNDRY WASHING
• FABRIC SOFTENERS
• ALL-PURPOSE CLEANERS
• BLEACHING

20. 2. DEGREASERS
YOU CAN USE DEGREASERS FOR HEAVY-DUTY WORK TO REMOVE GREASE, GRIME,
DIRT AND OIL FROM HARD SURFACES. COMMERCIAL KITCHENS GENERALLY USE
THEM. TO REMOVE GREASE FROM GRILLS, OVENS, AND OTHER METAL SURFACES.
• COMMON INGREDIENTS IN DEGREASERS
• SODIUM CARBONATE (SOAP ASH)
• SODIUM META SILICATE
• ETHYLENEDIAMINETETRAACETATE (EDTA)
• SODIUM TRIPOLYPHOSPHATE
• KEROSENE
• METHYLATED SPIRITS / WHITE SPIRIT
• XYLENE

21. 3. ABRASIVES
ABRASIVES ARE EITHER POWDERS OR LIQUIDS YOU CAN USE TO WEAR OFF DIRT
FROM HARD SURFACES. THINK OF THINGS SUCH AS SINKS, FLOORS, KITCHEN, AND
BATHROOM SURFACES.
BELOW ARE SOME OF THE OTHER SUBSTANCES YOU CAN FIND IN ABRASIVE
CLEANERS.
• ALUMINUM OXIDE
• CALCIUM CARBONATE
• CALCITE
• FELDSPAR
• QUARTZ
• SILICA
• WHITING (POWDERED CHALK)

22. 4. ACID CLEANING AGENTS
ACID CLEANING AGENTS ARE OFTEN HIGHLY CONCENTRATED SOLUTIONS.
ACID CLEANERS CAN BE DANGEROUS AND HIGHLY CORROSIVE. MAKE SURE TO HANDLE THEM
WITH EXTREME CARE.
USES FOR ACID CLEANING AGENTS
• RUST REMOVAL
• TOUGH STAIN REMOVAL
• CLEANING MASONRY
• BATHROOM TILE CLEANER
• RESTORING TARNISHED OR DISCOLOURED METAL

23. THANK YOU