SlideShare a Scribd company logo
Homeward Trust Participant Satisfaction Survey 2018 and
Youth Housing First Satisfaction Survey 2018 Project Summary
Respondents
Total
%
332
950
34.9
350
1060
33.0
246
2018A 2018T 2017A
835
29.5
Online/Text
Total
%
75
198
37.9
115
Actual Target
1060
10.8
Mail
Total
%
165
950
17.4
110
Actual Target
1060
10.4
Phone
Total
%
92
685
13.4
160
Actual Target
1060
15.1
Key Learnings
84/141 responses from PSH participants - 60% completion
80/752 from non-PSH participants - 11% completion
This suggests that survey completion is
more likely when the survey is
distributed in person.
70/158 responses - 44% completion This suggests that online surveying is highly
effective. If the email database were complete
with 893 addresses, we may have seen nearly
400 responses from Online alone.
82/630 responses - 13% completion
Mail
Online
Phone
35%
29%
The Participant
Satisfaction
Survey 2018
received a
response rate.
The Youth Housing
First Participant
Satisfaction Survey
2018 received a
response rate.
Homeward Trust Participant Satisfaction Survey 2018
1
The most costly methods gained the least
responses and the most effective methods had
inadequate contact information.
1/57 responses - 2% completion
7/40 responses - 18% completion
10/55 responses - 18% completion
Youth Housing First Satisfaction Survey 2018
Project Timeline
Youth are more likely to respond online or
through telephone than through the mail.Mail
Online
Phone
2
Activity Start Date Proposed
Completion Date
Actual
Completion Date
Online Survey
PSH Mail List
Mail-out Survey
Email Reminder #1
PSH Staff Guidelines
Telephone Survey
Text Reminder
Email Reminder #2
PSH Survey Rework
Delivery of Labelled File
Delivery of gift card honouraria
Project Close-Out Meeting
January 11, 2018
January 11, 2018
January 15, 2018
January 17, 2018
January 24, 2018
January 25, 2018
February 1, 2018
February 1, 2018
January 15, 2018
February 1, 2018
February 1, 2018
February 1, 2018
February 2, 2018
February 2, 2018
February 1, 2018
February 12, 2018
February 9, 2018
January 15, 2018
January 19, 2018
February 1, 2018
February 1, 2018
February 1, 2018
January 26, 2018
February 9, 2018
February 16, 2018
February 27, 2018
Deadline for Expressions of Interest
Notification to Consultants
Contract to Consultant
Project Initiation Meeting
January 11
January 11
January 15
December 20, 2017
December 22, 2017
January 3, 2018
January 8, 2018
December 20, 2017
December 22, 2017
January 3, 2018
January 8, 2018
Key Learnings
Activities in green were were additional
services provided upon request.
*
Prepared by ALIF Partners | alifpartners.com
Youth are less engaged than adults.
The success of the project was in large part due to effective
communication between the vendor and Homeward Trust.

More Related Content

Similar to Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary

Email tracking report 2013 - 17 October
Email tracking report 2013 - 17 OctoberEmail tracking report 2013 - 17 October
Email tracking report 2013 - 17 October
Rachel Aldighieri
 
Email tracking report 2013 17 october
Email tracking report 2013   17 octoberEmail tracking report 2013   17 october
Email tracking report 2013 17 october
Rachel Aldighieri
 
Email tracking report 2014
Email tracking report 2014 Email tracking report 2014
Email tracking report 2014
Rachel Aldighieri
 
2018 May GrayReports - Demand Trends for Higher Education
2018 May GrayReports - Demand Trends for Higher Education2018 May GrayReports - Demand Trends for Higher Education
2018 May GrayReports - Demand Trends for Higher Education
Gray Associates, Inc
 
Digital experience insights - through the eyes of students and staff
Digital experience insights - through the eyes of students and staffDigital experience insights - through the eyes of students and staff
Digital experience insights - through the eyes of students and staff
Jisc
 
Annual Planning Survey 2016 - Manchester
Annual Planning Survey 2016 - ManchesterAnnual Planning Survey 2016 - Manchester
Annual Planning Survey 2016 - Manchester
GL Hearn, part of Capita Real Estate
 
Converting Leads into Life Long Clients - Wendy Forsythe
Converting Leads into Life Long Clients - Wendy ForsytheConverting Leads into Life Long Clients - Wendy Forsythe
Converting Leads into Life Long Clients - Wendy Forsythe
Inman News
 
The 2022 IC Salary Report.pdf
The 2022 IC Salary Report.pdfThe 2022 IC Salary Report.pdf
The 2022 IC Salary Report.pdf
AngieBailey11
 
2016 Email Marketing Industry Census Webinar
2016 Email Marketing Industry Census Webinar2016 Email Marketing Industry Census Webinar
2016 Email Marketing Industry Census Webinar
Adestra
 
2018 April GrayReports - Demand Trends for Higher Education
2018 April GrayReports - Demand Trends for Higher Education2018 April GrayReports - Demand Trends for Higher Education
2018 April GrayReports - Demand Trends for Higher Education
Gray Associates, Inc
 
Academics and engagement data - learner analytics in the real world
Academics and engagement data - learner analytics in the real worldAcademics and engagement data - learner analytics in the real world
Academics and engagement data - learner analytics in the real world
Jisc
 
How can organisations design & implement projects successfully
How can organisations design & implement projects successfullyHow can organisations design & implement projects successfully
How can organisations design & implement projects successfully
Dr.Richa S
 
2018 February GrayReports - Demand Trends for Higher Education
2018 February GrayReports - Demand Trends for Higher Education2018 February GrayReports - Demand Trends for Higher Education
2018 February GrayReports - Demand Trends for Higher Education
Gray Associates, Inc
 
Process mapping for legal aid
Process mapping for legal aidProcess mapping for legal aid
2018 March Gray Reports - Demand Trends for Higher Education
2018 March Gray Reports - Demand Trends for Higher Education2018 March Gray Reports - Demand Trends for Higher Education
2018 March Gray Reports - Demand Trends for Higher Education
Gray Associates, Inc
 
Annual Planning Survey 2016 - London
Annual Planning Survey 2016 - LondonAnnual Planning Survey 2016 - London
Annual Planning Survey 2016 - London
GL Hearn, part of Capita Real Estate
 
2018 July GrayReports - Demand Trends for Higher Education
2018 July GrayReports - Demand Trends for Higher Education2018 July GrayReports - Demand Trends for Higher Education
2018 July GrayReports - Demand Trends for Higher Education
Gray Associates, Inc
 
Reinventing customer communications for the gdpr era
Reinventing customer communications for the gdpr eraReinventing customer communications for the gdpr era
Reinventing customer communications for the gdpr era
listex_uk
 
The use of social media within the public transport  industry in Switzerland
The use of social media within the public transport  industry in SwitzerlandThe use of social media within the public transport  industry in Switzerland
The use of social media within the public transport  industry in Switzerland
University of Applied Sciences of Western Switzerlan Valais
 
The 7 Wonders of Adviser Technology
The 7 Wonders of Adviser TechnologyThe 7 Wonders of Adviser Technology
The 7 Wonders of Adviser Technology
IRESS
 

Similar to Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary (20)

Email tracking report 2013 - 17 October
Email tracking report 2013 - 17 OctoberEmail tracking report 2013 - 17 October
Email tracking report 2013 - 17 October
 
Email tracking report 2013 17 october
Email tracking report 2013   17 octoberEmail tracking report 2013   17 october
Email tracking report 2013 17 october
 
Email tracking report 2014
Email tracking report 2014 Email tracking report 2014
Email tracking report 2014
 
2018 May GrayReports - Demand Trends for Higher Education
2018 May GrayReports - Demand Trends for Higher Education2018 May GrayReports - Demand Trends for Higher Education
2018 May GrayReports - Demand Trends for Higher Education
 
Digital experience insights - through the eyes of students and staff
Digital experience insights - through the eyes of students and staffDigital experience insights - through the eyes of students and staff
Digital experience insights - through the eyes of students and staff
 
Annual Planning Survey 2016 - Manchester
Annual Planning Survey 2016 - ManchesterAnnual Planning Survey 2016 - Manchester
Annual Planning Survey 2016 - Manchester
 
Converting Leads into Life Long Clients - Wendy Forsythe
Converting Leads into Life Long Clients - Wendy ForsytheConverting Leads into Life Long Clients - Wendy Forsythe
Converting Leads into Life Long Clients - Wendy Forsythe
 
The 2022 IC Salary Report.pdf
The 2022 IC Salary Report.pdfThe 2022 IC Salary Report.pdf
The 2022 IC Salary Report.pdf
 
2016 Email Marketing Industry Census Webinar
2016 Email Marketing Industry Census Webinar2016 Email Marketing Industry Census Webinar
2016 Email Marketing Industry Census Webinar
 
2018 April GrayReports - Demand Trends for Higher Education
2018 April GrayReports - Demand Trends for Higher Education2018 April GrayReports - Demand Trends for Higher Education
2018 April GrayReports - Demand Trends for Higher Education
 
Academics and engagement data - learner analytics in the real world
Academics and engagement data - learner analytics in the real worldAcademics and engagement data - learner analytics in the real world
Academics and engagement data - learner analytics in the real world
 
How can organisations design & implement projects successfully
How can organisations design & implement projects successfullyHow can organisations design & implement projects successfully
How can organisations design & implement projects successfully
 
2018 February GrayReports - Demand Trends for Higher Education
2018 February GrayReports - Demand Trends for Higher Education2018 February GrayReports - Demand Trends for Higher Education
2018 February GrayReports - Demand Trends for Higher Education
 
Process mapping for legal aid
Process mapping for legal aidProcess mapping for legal aid
Process mapping for legal aid
 
2018 March Gray Reports - Demand Trends for Higher Education
2018 March Gray Reports - Demand Trends for Higher Education2018 March Gray Reports - Demand Trends for Higher Education
2018 March Gray Reports - Demand Trends for Higher Education
 
Annual Planning Survey 2016 - London
Annual Planning Survey 2016 - LondonAnnual Planning Survey 2016 - London
Annual Planning Survey 2016 - London
 
2018 July GrayReports - Demand Trends for Higher Education
2018 July GrayReports - Demand Trends for Higher Education2018 July GrayReports - Demand Trends for Higher Education
2018 July GrayReports - Demand Trends for Higher Education
 
Reinventing customer communications for the gdpr era
Reinventing customer communications for the gdpr eraReinventing customer communications for the gdpr era
Reinventing customer communications for the gdpr era
 
The use of social media within the public transport  industry in Switzerland
The use of social media within the public transport  industry in SwitzerlandThe use of social media within the public transport  industry in Switzerland
The use of social media within the public transport  industry in Switzerland
 
The 7 Wonders of Adviser Technology
The 7 Wonders of Adviser TechnologyThe 7 Wonders of Adviser Technology
The 7 Wonders of Adviser Technology
 

More from Omar Yaqub

Ip Turner Town Hall Report
Ip Turner Town Hall ReportIp Turner Town Hall Report
Ip Turner Town Hall Report
Omar Yaqub
 
Ta'leef Academy Brochure
Ta'leef Academy BrochureTa'leef Academy Brochure
Ta'leef Academy Brochure
Omar Yaqub
 
ECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services SectorECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services Sector
Omar Yaqub
 
ECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services SectorECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services Sector
Omar Yaqub
 
JEDI Region Labour Study for the City of Wetaskiwin, County of Wetaskiwin, &...
JEDI Region Labour Study  for the City of Wetaskiwin, County of Wetaskiwin, &...JEDI Region Labour Study  for the City of Wetaskiwin, County of Wetaskiwin, &...
JEDI Region Labour Study for the City of Wetaskiwin, County of Wetaskiwin, &...
Omar Yaqub
 
SLFN Newsletter v2
SLFN Newsletter v2SLFN Newsletter v2
SLFN Newsletter v2
Omar Yaqub
 
SLFN Newsletter v1
SLFN Newsletter v1SLFN Newsletter v1
SLFN Newsletter v1
Omar Yaqub
 
Building SLFN Final Report 2016
Building SLFN Final Report 2016Building SLFN Final Report 2016
Building SLFN Final Report 2016
Omar Yaqub
 
SLFN Environmental Scan
SLFN Environmental ScanSLFN Environmental Scan
SLFN Environmental Scan
Omar Yaqub
 

More from Omar Yaqub (9)

Ip Turner Town Hall Report
Ip Turner Town Hall ReportIp Turner Town Hall Report
Ip Turner Town Hall Report
 
Ta'leef Academy Brochure
Ta'leef Academy BrochureTa'leef Academy Brochure
Ta'leef Academy Brochure
 
ECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services SectorECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services Sector
 
ECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services SectorECVO History of Edmonton's Human Services Sector
ECVO History of Edmonton's Human Services Sector
 
JEDI Region Labour Study for the City of Wetaskiwin, County of Wetaskiwin, &...
JEDI Region Labour Study  for the City of Wetaskiwin, County of Wetaskiwin, &...JEDI Region Labour Study  for the City of Wetaskiwin, County of Wetaskiwin, &...
JEDI Region Labour Study for the City of Wetaskiwin, County of Wetaskiwin, &...
 
SLFN Newsletter v2
SLFN Newsletter v2SLFN Newsletter v2
SLFN Newsletter v2
 
SLFN Newsletter v1
SLFN Newsletter v1SLFN Newsletter v1
SLFN Newsletter v1
 
Building SLFN Final Report 2016
Building SLFN Final Report 2016Building SLFN Final Report 2016
Building SLFN Final Report 2016
 
SLFN Environmental Scan
SLFN Environmental ScanSLFN Environmental Scan
SLFN Environmental Scan
 

Recently uploaded

Contributi dei parlamentari del PD - Contributi L. 3/2019
Contributi dei parlamentari del PD - Contributi L. 3/2019Contributi dei parlamentari del PD - Contributi L. 3/2019
Contributi dei parlamentari del PD - Contributi L. 3/2019
Partito democratico
 
Donate to charity during this holiday season
Donate to charity during this holiday seasonDonate to charity during this holiday season
Donate to charity during this holiday season
SERUDS INDIA
 
Awaken new depths - World Ocean Day 2024, June 8th.
Awaken new depths - World Ocean Day 2024, June 8th.Awaken new depths - World Ocean Day 2024, June 8th.
Awaken new depths - World Ocean Day 2024, June 8th.
Christina Parmionova
 
Item # 10 -- Historical Presv. Districts
Item # 10 -- Historical Presv. DistrictsItem # 10 -- Historical Presv. Districts
Item # 10 -- Historical Presv. Districts
ahcitycouncil
 
PPT Item # 4 - 434 College Blvd. (sign. review)
PPT Item # 4 - 434 College Blvd. (sign. review)PPT Item # 4 - 434 College Blvd. (sign. review)
PPT Item # 4 - 434 College Blvd. (sign. review)
ahcitycouncil
 
PPT Item # 7 - 231 Encino Avenue (sign. review)
PPT Item # 7 - 231 Encino Avenue (sign. review)PPT Item # 7 - 231 Encino Avenue (sign. review)
PPT Item # 7 - 231 Encino Avenue (sign. review)
ahcitycouncil
 
RFP for Reno's Community Assistance Center
RFP for Reno's Community Assistance CenterRFP for Reno's Community Assistance Center
RFP for Reno's Community Assistance Center
This Is Reno
 
加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样
uu1psyf6
 
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
ii2sh2v
 
PPT Item # 8&9 - Demolition Code Amendments
PPT Item # 8&9 - Demolition Code AmendmentsPPT Item # 8&9 - Demolition Code Amendments
PPT Item # 8&9 - Demolition Code Amendments
ahcitycouncil
 
World Food Safety Day 2024- Communication-toolkit.
World Food Safety Day 2024- Communication-toolkit.World Food Safety Day 2024- Communication-toolkit.
World Food Safety Day 2024- Communication-toolkit.
Christina Parmionova
 
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
OECDregions
 
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
3woawyyl
 
Texas Water Development Board Updates June 2024
Texas Water Development Board Updates June 2024Texas Water Development Board Updates June 2024
Texas Water Development Board Updates June 2024
Texas Alliance of Groundwater Districts
 
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
Christina Parmionova
 
Item #s 8&9 -- Demolition Code Amendment
Item #s 8&9 -- Demolition Code AmendmentItem #s 8&9 -- Demolition Code Amendment
Item #s 8&9 -- Demolition Code Amendment
ahcitycouncil
 
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
yemqpj
 
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
Congressional Budget Office
 
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
3woawyyl
 
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC CharlotteA Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
Cori Faklaris
 

Recently uploaded (20)

Contributi dei parlamentari del PD - Contributi L. 3/2019
Contributi dei parlamentari del PD - Contributi L. 3/2019Contributi dei parlamentari del PD - Contributi L. 3/2019
Contributi dei parlamentari del PD - Contributi L. 3/2019
 
Donate to charity during this holiday season
Donate to charity during this holiday seasonDonate to charity during this holiday season
Donate to charity during this holiday season
 
Awaken new depths - World Ocean Day 2024, June 8th.
Awaken new depths - World Ocean Day 2024, June 8th.Awaken new depths - World Ocean Day 2024, June 8th.
Awaken new depths - World Ocean Day 2024, June 8th.
 
Item # 10 -- Historical Presv. Districts
Item # 10 -- Historical Presv. DistrictsItem # 10 -- Historical Presv. Districts
Item # 10 -- Historical Presv. Districts
 
PPT Item # 4 - 434 College Blvd. (sign. review)
PPT Item # 4 - 434 College Blvd. (sign. review)PPT Item # 4 - 434 College Blvd. (sign. review)
PPT Item # 4 - 434 College Blvd. (sign. review)
 
PPT Item # 7 - 231 Encino Avenue (sign. review)
PPT Item # 7 - 231 Encino Avenue (sign. review)PPT Item # 7 - 231 Encino Avenue (sign. review)
PPT Item # 7 - 231 Encino Avenue (sign. review)
 
RFP for Reno's Community Assistance Center
RFP for Reno's Community Assistance CenterRFP for Reno's Community Assistance Center
RFP for Reno's Community Assistance Center
 
加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样加急办理华威大学毕业证硕士文凭证书原版一模一样
加急办理华威大学毕业证硕士文凭证书原版一模一样
 
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
原版制作(Hope毕业证书)利物浦霍普大学毕业证文凭证书一模一样
 
PPT Item # 8&9 - Demolition Code Amendments
PPT Item # 8&9 - Demolition Code AmendmentsPPT Item # 8&9 - Demolition Code Amendments
PPT Item # 8&9 - Demolition Code Amendments
 
World Food Safety Day 2024- Communication-toolkit.
World Food Safety Day 2024- Communication-toolkit.World Food Safety Day 2024- Communication-toolkit.
World Food Safety Day 2024- Communication-toolkit.
 
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
Preliminary findings _OECD field visits to ten regions in the TSI EU mining r...
 
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
原版制作(英国Southampton毕业证书)南安普顿大学毕业证录取通知书一模一样
 
Texas Water Development Board Updates June 2024
Texas Water Development Board Updates June 2024Texas Water Development Board Updates June 2024
Texas Water Development Board Updates June 2024
 
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".
 
Item #s 8&9 -- Demolition Code Amendment
Item #s 8&9 -- Demolition Code AmendmentItem #s 8&9 -- Demolition Code Amendment
Item #s 8&9 -- Demolition Code Amendment
 
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
快速办理(UVM毕业证书)佛蒙特大学毕业证学位证一模一样
 
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
CBO’s Outlook for U.S. Fertility Rates: 2024 to 2054
 
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
快速办理(Bristol毕业证书)布里斯托大学毕业证Offer一模一样
 
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC CharlotteA Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC Charlotte
 

Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary

  • 1. Homeward Trust Participant Satisfaction Survey 2018 and Youth Housing First Satisfaction Survey 2018 Project Summary Respondents Total % 332 950 34.9 350 1060 33.0 246 2018A 2018T 2017A 835 29.5 Online/Text Total % 75 198 37.9 115 Actual Target 1060 10.8 Mail Total % 165 950 17.4 110 Actual Target 1060 10.4 Phone Total % 92 685 13.4 160 Actual Target 1060 15.1 Key Learnings 84/141 responses from PSH participants - 60% completion 80/752 from non-PSH participants - 11% completion This suggests that survey completion is more likely when the survey is distributed in person. 70/158 responses - 44% completion This suggests that online surveying is highly effective. If the email database were complete with 893 addresses, we may have seen nearly 400 responses from Online alone. 82/630 responses - 13% completion Mail Online Phone 35% 29% The Participant Satisfaction Survey 2018 received a response rate. The Youth Housing First Participant Satisfaction Survey 2018 received a response rate. Homeward Trust Participant Satisfaction Survey 2018 1 The most costly methods gained the least responses and the most effective methods had inadequate contact information.
  • 2. 1/57 responses - 2% completion 7/40 responses - 18% completion 10/55 responses - 18% completion Youth Housing First Satisfaction Survey 2018 Project Timeline Youth are more likely to respond online or through telephone than through the mail.Mail Online Phone 2 Activity Start Date Proposed Completion Date Actual Completion Date Online Survey PSH Mail List Mail-out Survey Email Reminder #1 PSH Staff Guidelines Telephone Survey Text Reminder Email Reminder #2 PSH Survey Rework Delivery of Labelled File Delivery of gift card honouraria Project Close-Out Meeting January 11, 2018 January 11, 2018 January 15, 2018 January 17, 2018 January 24, 2018 January 25, 2018 February 1, 2018 February 1, 2018 January 15, 2018 February 1, 2018 February 1, 2018 February 1, 2018 February 2, 2018 February 2, 2018 February 1, 2018 February 12, 2018 February 9, 2018 January 15, 2018 January 19, 2018 February 1, 2018 February 1, 2018 February 1, 2018 January 26, 2018 February 9, 2018 February 16, 2018 February 27, 2018 Deadline for Expressions of Interest Notification to Consultants Contract to Consultant Project Initiation Meeting January 11 January 11 January 15 December 20, 2017 December 22, 2017 January 3, 2018 January 8, 2018 December 20, 2017 December 22, 2017 January 3, 2018 January 8, 2018 Key Learnings Activities in green were were additional services provided upon request. * Prepared by ALIF Partners | alifpartners.com Youth are less engaged than adults. The success of the project was in large part due to effective communication between the vendor and Homeward Trust.