The document summarizes participant satisfaction surveys conducted in 2018 by Homeward Trust. It provides response rates for different survey methods. The Homeward Trust Participant Satisfaction Survey 2018 received a 35% response rate, while the Youth Housing First Participant Satisfaction Survey 2018 received a 29% response rate. Online surveying was found to be highly effective, receiving a 44% response rate, while mail surveys had the lowest response rates of 2-18%. The document also outlines the timeline and key learnings of the surveys.