The document discusses the growth of home-based agents and the benefits of home shoring for both businesses and employees. It states that data predicts a 37% increase in home agents over the next 5 years. Home shoring allows businesses to reduce costs while increasing customer satisfaction and improving disaster recovery. It also benefits employees by offering tax deductions, reduced stress from commuting, increased flexibility and productivity, and savings on transportation and food costs. The document outlines the home shoring process and notes that many customer service, sales, and technical support jobs can be done remotely.