Heather Kennedy has over 15 years of experience in human resources, management, communications, and social services. She holds a B.S. in Business Management and certificates in Accounting Principles and Web Design. Currently, she is the founder of Rhode Island Special Needs Resources and President and Founder of Puzzled Parents Southern New England, where she provides resources and support to those with disabilities. Previously she has held roles in recruiting, case management, naval ombudsman services, and nonprofit management.

1. Heather Kennedy https://hkennedyportfolio.wordpress.com/ 2
Heather Kennedy
HEATHKENN80@GMAIL.COM
Chepachet,RI http://www.linkedin.com/in/heathkenn80 (401)-710-7032
This resume is hyperlinked when viewing online
Education
B.S. Business Management- San Diego State University (December 2009)
A.S. Business Management – Moorpark College, Moorpark, CA (December 2006) Cum Laude
A.A. Liberal Arts– Moorpark College, Moorpark, CA (December 2006) Cum Laude
Certificate in Accounting Principles– Moorpark College, Moorpark, CA (December 2006)
Certificate in Web Design- PennFoster Career School (Complete July 2012)
Experience/Skills
Human Resources; Employment Counseling, Conflict Resolution, Interviewing, Training Materials, Recruitment,
General Programs & Policies,
Management; Event,Crises, Personnel, Volunteer, Relationship, Information, Program, Operations
Communications; Advocacy,Ombudsman, Public Relationships, Social Networking, Communication Materials, Public
Speaking, Community Engagement & Relations, Networking
Employment
Rhode Island Special Needs Resources, Founder (2013-Present)
 Research and compile information, studies, news,resources,and more for those with disabilities or caretakers of
 Assist and interact with families seeking help, guidance, and information by utilizing amassed information or
tapping into a large network of stakeholders, organizations, and other parties to provide assistance to those in need
 Access, create, maintain, and update various social media tools such as; Tumblr, Facebook, Pinterest, and
Instagram
President and Founder, Puzzled Parents Southern NewEngland (2012-Present)
Social Networking and Communications Manager, Puzzled Parents Coastto Coast (2010-2015)
 Create,manage, update and design blog, newsletter,and other social networking websites
 Community outreach, marketing, fundraising and event planning
 Plan and implement all phases of events and functions
 Design and publish marketing materials such as informational packets,brochures, and other informational
documents
Extraordinary Child, Director ofOperations, Smithfield, RI (Volunteer) (2013-2014)
 On a Zero budget created and implemented a plan to recruit interns and volunteers and in a three month time
frame that resulted in going from two part-time volunteers to a consistent staff of over 20
 Managed all facility operations to ensure efficiency and safety compliance, including the design of Safety
Programs
 Maintained volunteer job results by coaching, counseling; planning, monitoring, and appraising job results
 Created,organized, and coordinated support groups, programs, educational forums, events, fundraisers, and social
hours
 Built and designed SOP's,instruction manuals, position descriptions and program plans
 Managed office operations and procedures, assigning and monitoring clerical functions
 Remained up to date on applicable local, state,and federallaws and regulations in the business and special needs
community
 Worked closely with the Executive Director and the Board to continue business operations and strategize future
needs including established marketing message,creating marketing plans, and revamping Business Plan

2. Heather Kennedy https://hkennedyportfolio.wordpress.com/ 2
Senior Recruiter, Gabriel & Associates, San Diego,CA - Remote (4/2010-2/2011)
 Recruited employees for temporary and contract work in the pharmaceutical and biotechnology industry
 Built applicant sources by researching and contacting community services, colleges, media, and internet sites;
providing organizational information, opportunities, and benefits; making presentations; maintaining and
nurturing relationships
 Determined applicant qualifications by interviews; analyzing responses,assessing personality traits; and
comparing qualifications to job requirements
 Arranged management interviews by coordinating schedules and evaluated applicants by discussing job
requirements and qualifications with managers
 Designed and managed company applicant database using Excel and OneNote
Human Resources Internship, Leukemia and Lymphoma Society, San Diego, Ca (2008 – 2008)
 Completed a complicated HR assignment that reduced annual costs by $22,780, details available in a published
report by reformatting and updating training manuals, action lists, and SOPs
Case Manager/ Crises Counselor/ Lead, Casa Pacifica, Camarillo, CA (2002 - 2007)
 Managed a team of 5 staff and 16 youths and maintained schedules
 Coordinated with mental health, social services,community agencies and upper management with treatment plans
 Compiled research to produce summaries, monthlies, and reports
 Assisted in creating new cottage program and guide book
 Trained 20+ new employees, tutored/counseled children of all ages,and served as youth advocate
 Managed and coordinated confidential correspondence,information and related materials between various
departments and individuals
 Held similar positions at other organizations from 1998-2016 working with adults and children
o Alternatives (MA) & Institute For Family Learning (MA) & Communities For People (RI)
U.S. Naval Ombudsman, VAW-117 Camarillo, CA (2005 – 2006)
 Communication and informational liaison for 300 + Military personnel and dependents
 Managed and disseminated classified, confidential, and unclassified information
 Designed and gave informational presentations
 Organized, planned and managed events; including pre & post deployment
 Represented and advocated for dependents and naval personnel in meetings and served as mediator
 Prepared,managed and supported dependents through emergency situations
 Developed and maintained contact, research,and reference data bases using Excel
Accomplishment Highlights
 Founded a movement and charity event for K-12 students with disabilities Raised over $12,000 in four months, an
accomplishment featured in National Mortar Board magazine, and local newspapers
 Organized and orchestrated all details of a Special Needs Fair in five months that featured over 30 vendors
 In addition to winning many scholarships, was chosen to join SDSU Mortar Board Honor Society and won the
Dean award at a student symposium for a thesis written while an undergraduate.
 Currently Serving as Local Advisory Chair for Rhode Island (3 years) and serving on the Rhode Island Special
Education Committee (1 year)
Software and Skills
OneNote PowerPoint Excel Word
Outlook Dreamweaver GoToMeetings GoogleDocs